Guidance current at 17 July 2013
Chapter 03 – Using Universal Jobmatch (UJ)
About this guidance
1. Universal Jobmatch (UJ) is available to all people who are looking for work
whether they are claiming benefits or in work. However, this guidance uses
the term claimants rather than jobseekers or customers (except where UJ
functions specifically refer to jobseekers).
Benefits to DWP staff
2. The benefits of using Universal Jobmatch (UJ) are detailed in Chapter 01
of this toolkit.
Accessing Universal Jobmatch
3. Universal Jobmatch is accessed by selecting the icon on your desktop.
The first time you access the service you will be required to set up your
password by selecting the ‘Create/Reset your password’ link. You will be
required to enter your Username which will be your usual login ID to your
computer and the system sends you an email. Your login ID is the 8 digit
DWP IT number which can be found when you remove your smartcard. You
will then need to check your email and select the hyperlink within the email to
‘Reset your Password’. Your password must be a:
Minimum of 8 and a maximum of 10 characters; and
Combination of upper and lower case letters and should contain at least
one symbol and at least one number.
4. When you have entered your Username and password you will select the
‘Login’ button. The UJ homepage will then be displayed and from here you will
be able to access various functions such as:
My profile.
Find jobseeker.
Caseloading folders.
GOV.UK job search.
5. However, you will have access to different functions depending on your job
role so the homepage will only display the functions that are relevant to your
access level.
6. The Log in presentation also shows how you will do this.
My profile
7. Selecting ‘My profile’ will allow you to change your password at any time.
You will also be able to view from this screen/page the details used to create
your profile on the UJ Application and these are your:
Email address.
Username.
First name.
Surname.
Manager email address.
Location.
Role.
Find jobseeker
8. You must select the ‘Find jobseeker’ link from the UJ Application
Homepage and enter one of the following search types in the ‘Enter search
details’ field:
Email address.
Phone number.
Jobseeker UJ ID (see NOTE below).
Surname.
First name.
9. You will then select ‘Go’. Searching by the claimant’s email address will
return the specific claimant. It is not recommended you use either the
surname or first name because this is likely to return multiple returns and it
will be difficult to find the specific claimant. In particular, using a common
surname (e.g. Smith) or any First name will lead to thousands of returns.
NOTE: The claimant
will not know their Jobseeker UJ ID number so you
must not ask them for this. The number will only become known by DWP staff
after using any of the other search types listed above to find the claimant.
Claimant has given DWP access to their account
10. If the claimant has given DWP permission to access their account your
search will open a page that includes the claimant’s basic details they used to
create their account. This includes their Jobseeker UJ ID number and using
this number is the most accurate way to search for a claimant. From here, you
will be able to select the ‘Login’ link to access their UJ account. However, you
will only be able to do this if the claimant has given DWP permission to do so.
Claimant has not given DWP access to their account
11. If the claimant has not given DWP permission to access their account your
search will open a page that returns a message which says,
“User has not
provided permissions to access account.” This also confirms that the claimant
has completed their profile and therefore has created an account.
Caseloading folders
12. You can save up to 12 caseloading folders and you can name each folder
as you wish and rename these at any time. There is no limit on the number of
claimants you can save in each folder. These folders can only be accessed by
you and cannot be viewed by other DWP staff.
13. How you use these folders is up to you but you may use them to group
claimants for example by:
Claimants who have not allowed DWP to access their account.
Client Group.
Type of work they are looking for.
Signing Day/Cycle.
14. To create a folder you must select ‘Add folder’ and give it a name. From
here you must select ‘Create folder’. You will then be able to click on the
‘Select’ link to access the folder. To add a claimant to the folder you will need
to find the claimant and when you have done this, you must select the tickbox
for the Caseloading folder you created.
15. To view the claimant in the folder, select the ‘Manage caseloading folders’
link, then click the ‘Select’ link for the folder in the main Caseloading folders
screen/page.
16. You will also be able to see how many claimants you have in each folder
from the main Caseloading folders screen/page and delete and rename
folders from this screen/page.
17. Within each folder you will be able to send messages
to all or a selected
number of claimants. For example you may want to tell:
all claimants in a folder about a Jobsfair that will be held locally; or
one claimant to contact you about their public CV as you may be able to
advise them on how it can be improved so that it returns more accurate
matches to companies; or
a selected number of claimants who particularly match jobs posted by a
local employer.
18. If the claimant does not give DWP access to their UJ account by not
ticking the ‘I authorise DWP to view my account, including job search activity,
feedback and notes’ box, any messages you send via this function will not be
received by the claimant. However, UJ will tell you which claimant(s) in your
caseload have not received any messages you send.
19. It is important you manage the claimants in each folder – for example,
when a claimant finds work and no longer claims JSA you will need to remove
them by selecting the relevant folder, then from the list of claimants you must
mark the tickbox for the claimant and then select the ‘Remove’ link.
20. Scenario 14 in Learning Product 05
contains further details on
Caseloading functionality.
GOV.UK job search
21. Universal Jobmatch will transform how claimants access and apply for
jobs. They can access the full service via GOV.UK using an internet enabled
computer/device or smartphone.
22. They will be able to search and view jobs, set up an account and build and
upload their public CV. Claimants will receive automatic matches to
employers jobs from the ‘Profile’ they created. These job matches will be put
into their ‘Recommended Jobs’ page in UJ. UJ will also search through their
public CV and make a match back to the company. Therefore, you will no
longer routinely submit claimants to jobs or undertake jobsearch.
23. However, this function allows you to search for a job on behalf of a
claimant – for example, if they are not using UJ. In these cases you will select
the ‘GOV.UK job search’ link from the UJ application and find a suitable job
by:
entering data in the Search criteria fields and select ‘Search’; or
selecting the ‘Browse Jobs’ link.
24. Scenario 18 in Learning Product 05
contains further details on how to
search for a job on behalf of a claimant.
25. UJ brings a shift in the focus from helping claimants search for jobs, to
looking instead at the claimant’s activity on UJ. This also means you will
suggest ways for them to improve the matches they receive from the
information they have recorded about their skills and in their public CV. You
will also support, motivate and/or challenge them to respond to these matches
to help improve their chances of finding work.
‘Skills I want to be matched against’ field
26. You will only be able to see this field if the claimant has given DWP
permission to access their account. It is an important field for claimants
because the information they record here will be used by UJ to automatically
match them to jobs posted by companies which will be put into the claimant’s
‘Recommended Jobs’ screen/page.
27. Therefore, it is important you understand the type of information that will
return accurate matches so you can explain this to claimants and help them to
understand the importance of including skills keywords within this field. For
example, it
must not be used to record things such as:
Keen.
Reliable.
Eager.
Timely.
28. If the claimant is receiving little or no matches in ‘Recommended Jobs’ this
will indicate that the information held in this field needs to be reviewed and
updated.
29. You can help the claimant improve the matches they receive by telling
them they can review their skills for the types of jobs they are looking for in
UJ. To do this the claimant needs to select the ‘Review your skills’ link from
within the ‘Job Details’ page for any job they were viewing.
30. This will take them to the ‘Skills analysis’ screen/page. This will provide a
list of ‘Recommended Skills’ for the job they were viewing and compare them
to the skills they have recorded in the ‘Skills I want to be matched against’
field from within their profile.
31. The claimant can then look at the list of ‘Recommended Skills’ for the job
and add any they have to the ‘Your Skills’ list by entering the skill in the free
text field and selecting ‘Add Skills’.
32. They can also find ‘Recommended Skills’ for a different type of job by
entering the Job Title in the free text field and selecting ‘Find Skills’. Any skills
the claimant has can then be added to their skills by again entering the skill in
the free text field in the ‘Your Skills’ list and selecting ‘Add Skills’.
CVs
33. You will only be able see a claimant’s CV(s) if the claimant has given DWP
permission to access their account. Further information about how a claimant
can use this function can be found in Chapter 2 of this toolkit.
Scenario 16 in
Learning Product 05
contains further details on how a claimant can create a
CV.
34. You will need to explain to claimants the importance of including skills
keywords in the ‘Duties, achievements and related skills field’ within their CV
when using the ‘Build CV’ function and that having a public CV improves their
chances of finding a job because information in their CV will be used to return
anonymous matches to companies from jobs they have placed and from
jobseeker searches they have run. The company may then invite those
jobseekers with the closest matches to apply for the job via the jobseeker’s
Messages page.
Explaining the benefits to claimants of creating a profile and
public CV in Universal Jobmatch
35. Advisory Services Teams will play a crucial role in promoting and
encouraging take up of Universal Jobmatch. Therefore, it is important that
personal advisers and assistant advisers understand the key features and
benefits of using the service so they can tell claimants about this. The
messages you should be including in your conversations with claimants are:
The service will make your job search quicker and easier.
Use the service at a time to suit you, 24 hours a day, seven days a
week and it’s free (but your usual internet provider’s charges will
apply).
You will be able to log on to your account from a home
computer/device, smartphone or anywhere with internet access.
It uses the latest job search and matching technology to help find jobs
that are right for you.
Create and manage your own account online, and tailor your
preferences to suit the job you are looking for.
You can apply for most jobs online, giving you more time to spend on
the actual applications.
There is help available via a help tool within UJ to create a public CV, or
you can upload one you already have.
Information recorded on your public CV will be used to return
anonymous matches to companies from jobs they have placed and
from jobseeker searches they have run. The company can then invite
jobseekers to apply for their job and will only see the public CV if the
jobseeker agrees after being invited to apply.
You can receive alerts to notify you when new jobs are posted that
match your job search.
You can also record details about other job searches you do, so that all
your job search activity will be held in one place.
The service is available in Welsh (if required).
NOTE: A Group Session presentation is also available for offices to use.
Explaining the benefits to claimants of allowing DWP access
to view their account
36. In terms of the benefits of allowing DWP access to view their account, you
will need to explain that if they do so, it will make it easier for their personal
adviser (because they will be able to view their account information directly) to
give them extra help to improve their chances of being matched to a job – for
example, their personal adviser can help them:
Improve the matches they get by reviewing their profile or public CV.
Identify any skills gap and/or training needs.
Discuss how they can refine their public CV.
37. You can also tell the claimant:
they will not have to provide evidence of their jobsearch activity on
Universal Jobmatch each time they attend the Jobcentre at their
jobsearch reviews or advisory interviews as we will be able to view all
this activity online; and
if they allow DWP access, they can change it back at any time to not
allow DWP access.
NOTE: A Group Session presentation is also available for offices to use.
Claimant agrees to create a profile and public CV in Universal
Jobmatch and allow DWP to access their account
38. In these cases, you will need to:
Issue the Cookies factsheet which is available in English and Welsh
to
the claimant and explain that they can use one of the IADs in the
Jobcentre should they not wish to accept cookies.
Explain how to register for a Government Gateway Account (this will not
be necessary if the claimant tells you they already have a Government
Gateway Account) and create a profile and public CV within Universal
Jobmatch. Scenario 15 in Learning Product 05 and Chapter 02
of this
toolkit contains full details on how a claimant creates a profile and
Scenario 16 contains further details on how a claimant creates a public
CV.
Create a WorkFlow or Conversation in LMS so we can check they have
done this at the claimant’s next attendance at the Jobcentre. If using
WorkFlow, record in the:
‘Description’ field (‘Details’ field if using Conversation), ‘
Claimant
agreed to create UJ account and allow DWP access;
‘Action Type’ field, ‘JP- Other’; and
‘Priority’ field, ‘High’.
39. You may also issue the ‘How to Use Universal Jobmatch’ leaflet, which is
available in English and Welsh if you think it will help the claimant understand
how to register and login to their account. If so, you will need to select either
the English or Welsh links in this paragraph and print the leaflet.
40. If the claimant says they do not wish to accept cookies or they do not have
access to the internet for reasons unrelated to cookies, you must take into
account whether the claimant can reasonably access a DWP IAD. If they are
not reasonably able to do so, you must record:
“Claimant not using Universal Jobmatch – does not wish to accept
cookies/does not have access to the internet (delete which does not
apply) and claimant has no reasonable access to an IAD” in the
‘Additional Notes’ field within the ‘More’ hotspot on LMS; and
select the ‘Pilots’ Hotspot on LMS (or where the ‘Pilots’ Hotspot is not
shown, you will need to select the ‘New Initiative’ Hotspot and select
‘Pilots’ from the dropdown menu list); then from the next window find
the ‘UJ Pilot Marker’ option; then select
‘No UJ account’ from the
dropdown menu list and select the [Save] button.
Both these actions are required so you do not keep asking the claimant
each time they attend at the office.
41. If the claimant is reasonably able to access an available DWP IAD,
arrange a date and time for the claimant to use the IAD. The amount of time
you allow for a claimant to create a profile and public CV will vary and you
must consider this on a case by case basis – i.e. some claimants may need 1
hour but others may need much longer (there is no specific time limit on this)
and if so, a longer time slot to use the IAD must be arranged. Claimants are
entitled to travel cost reimbursement for any appointments outside their
normal signing arrangements.
42. When the claimant next attends you will need to follow up the WorkFlow or
Conversation as appropriate and ask them if they created a profile and public
CV in their Universal Jobmatch account and allowed DWP access. If they
have, you will be able to check this by finding the claimant in the UJ
application and logging into their account. You will then need to:
record the Jobseeker’s UJ ID number in the ‘Additional Notes’ field
within the ‘More’ hotspot on LMS so you can easily and accurately
access their UJ account in future; and
select the ‘Pilots’ Hotspot on LMS; (or where the ‘Pilots’ Hotspot is not
shown, you will need to select the ‘New Initiative’ Hotspot and select
‘Pilots’ from the dropdown menu list); then from the next window find
the ‘UJ Pilot Marker’ option; then select
‘Vol UJ – DWP access’ from
the dropdown menu list and select the [Save] button. This is required
so you do not keep asking the claimant each time they attend at the
office.
43. When the claimant has created a profile and public CV, you must also
agree with them and record within the
What I will do to identify and apply for
jobs part of the Jobseeker’s Agreement how often the claimant will check their
UJ account for jobs. In doing so, for those claimants using the DWP IAD, take
into account all of their circumstances including:
the availability of IADs;
the ability of the claimant to get into the Jobcentre on a regular basis
(for example their childcare/caring responsibilities or other restrictions
agreed on their Jobseeker’s Agreement. If the claimant has childcare
responsibilities, you must make clear to the claimant that they do not
need to make any extra childcare arrangements, i.e. they will only be
required to use a DWP IAD during periods covered by existing
childcare arrangements); and
claimants are entitled to travel cost reimbursement for appointments
outside their normal signing arrangements.
Claimant agrees to create a profile and public CV in Universal
Jobmatch but does not allow DWP to access their account
44. In these cases, you will need to take the action described in paragraphs 38
to 41 . The only exception to this action is the ‘Description’ field on the
Workflow or ‘Details’ field on the Conversation must say, ‘
Claimant agreed to
create UJ account but will not allow DWP access’. 45. You will also need to explain, that because the claimant does not wish to
allow DWP access to their account (and this is their decision not ours so you
cannot issue a Jobseeker’s Direction to gain access) when they next attend
they will need to bring a copy of their public CV. This may take the form of:
Prints of their CV screens/pages from their Universal Jobmatch
account. However, this will not be possible for claimants who do not
have access to a printer or cannot afford to print out copies of these
pages; or
CV screens/pages from their Universal Jobmatch account if they have
access to the internet on a smartphone. Districts will need to consider
the guidance on Restricted Use of Electronic Media in Jobcentres
although paragraph 7 in this guidance enables offices to allow
claimants to use their mobiles for this purpose.
46. If it is not possible for the claimant to do any of the above, you will need to
ask them to login to their account from an available Internet Access Device
(IAD) in your office and print off a copy of their public CV.
47. When the claimant next attends you will need to follow up the WorkFlow or
Conversation and ask them if they created a profile and public CV in their
Universal Jobmatch account. If the claimant says they have, you will be able
to check they have created a profile by finding the claimant in the UJ
application.
48. You will not be able to login to their account to check they have created a
public CV (you will do this by asking for their public CV by one of the methods
in paragraphs 45 and 46). However, when you search for the claimant, in the
UJ application it will tell you if they have completed a profile and therefore has
created an account because your search will open a page that returns a
message which says,
“User has not provided permissions to access account ” 49. You will then need to select the ‘Pilots’ Hotspot on LMS; (or where the
‘Pilots’ Hotspot is not shown, you will need to select the ‘New Initiative’
Hotspot and select ‘Pilots’ from the dropdown menu list); then from the next
window find the ‘UJ Pilot Marker’ option; then select
‘Vol UJ – no access’ from
the dropdown menu list and select the [Save] button. This is required so you
do not keep asking the claimant each time they attend at the office.
50. When the claimant has created a profile and public CV, you must also
agree with them and record within the
What I will do to identify and apply for
jobs part of the Jobseeker’s Agreement how often the claimant will check their
UJ account for jobs. In doing so, for those claimants using the DWP IAD, take
into account all of their circumstances including:
the availability of IADs;
the ability of the claimant to get into the Jobcentre on a regular basis
(for example their childcare/caring responsibilities or other restrictions
agreed on their Jobseeker’s Agreement. If the claimant has childcare
responsibilities, you must make clear to the claimant that they do not
need to make any extra childcare arrangements, i.e. they will only be
required to use a DWP IAD during periods covered by existing
childcare arrangements); and
claimants are entitled to travel cost reimbursement for appointments
outside their normal signing arrangements.
Issuing a Jobseeker’s Direction to mandate JSA claimants to
create a profile and public CV in Universal Jobmatch
51. Where you have explained the benefits to claimants of creating a profile
and public CV in Universal Jobmatch and they will not do so willingly, they can
be mandated to create a profile and public CV.
52. However, for legal reasons, you
cannot issue a Jobseeker’s Direction to
mandate a claimant to create a profile and public CV unless a DWP IAD
service is reasonably available to them should they need to use one - for
example, because they do not want to accept cookies and therefore need to
have access to a device on which cookies have already been accepted.
53. You also
cannot issue a Jobseeker’s Direction to mandate a claimant to
give us access to their account – this is their decision not ours.
What to consider before issuing a Direction
54. The Jobseeker’s Direction guidance explains the factors that must be
considered before a Jobseeker’s Direction is issued. In particular, a
Jobseeker’s Direction mandating claimants to create a profile and public CV in
Universal Jobmatch must be reasonable in terms of:
improving the claimant’s employment prospects;
and
the claimant being able to use the service.
55. For the majority of claimants, creating a profile and public CV in Universal
Jobmatch will be an important part of improving employment prospects.
However, actually creating a profile and public CV and using the service may
be less than straightforward for some claimants if they are not reasonably
able to use the service, for example those:
with a learning or other health-related condition; or
for whom English is their second language; or
who lack appropriate literacy and/or numeracy skills; or
who are not reasonably able to access their own computer/device (for
example, because they do not have such a device or cannot afford to
access the internet) and are not reasonably able to access an
alternative internet access device in their area (for example, because
of their personal circumstances, poor internet service in the area or
lack of access to affordable internet access).
56. Before issuing a Direction, you must also take into account whether the
claimant can reasonably access a DWP IAD should they either not have
reasonable access to the internet or should they wish to exercise their right
not to accept cookies. You will need to take into account all of the claimant’s
circumstances (for example, their health, any restrictions on their availability,
whether they have childcare available) and the availability of IADs in your
office. For example, if your office has:
not yet installed any IADs; or
a high number of claimants who need access to a DWP IAD. For
example because they:
do not have access to the internet; or
are required to use UJ and wish to exercise their choices relating to
cookies.
57. All these considerations must be taken into account before deciding to
issue a Jobseeker’s Direction. If one or more of the circumstances in the
previous paragraphs apply and you deem it is unreasonable for the claimant
to use Universal Jobmatch, you must:
record why it is not reasonable to issue a Direction, for example,
“Claimant not using Universal Jobmatch – English as a second
language” or “Claimant not using Universal Jobmatch – does not wish
to accept cookies and claimant has no reasonable access to an IAD” in
the ‘Additional Notes’ field within the ‘More’ hotspot on LMS; and
select the ‘Pilots’ Hotspot on LMS; (or where the ‘Pilots’ Hotspot is not
shown, you will need to select the ‘New Initiative’ Hotspot and select
‘Pilots’ from the dropdown menu list); then from the next window find
the ‘UJ Pilot Marker’ option; then select
‘No UJ account’ from the
dropdown menu list and select the [Save] button.
58. Both these actions are required so you do not keep asking the claimant
each time they attend at the office.
59. In cases where a direction is not reasonable you will need to review the
claimant's jobsearch activity using other means.
60. However, where a claimant may not be required to use Universal
Jobmatch but subsequently their circumstances change (for example, they
move house to an area where there is a good broadband service and are able
to afford internet access) you must take the action described in paragraphs 35
to 50 as appropriate.
61. A Direction must not be issued to ‘credits only’ claimants because a
referral to a Decision Maker for an ‘opinion only’ decision must not be made
for ‘credits only’ claimants who refuse or fail to comply with a Jobseeker’s
Direction.
Action required to issue the Jobseeker’s Direction
62. If you have decided that it would be reasonable to issue the claimant with
a Jobseeker’s Direction, after taking into account the considerations tell the
claimant they must create a UJ profile and public CV, issue the Cookies
factsheet which is available in English and Welsh to the claimant and explain
that they can use one of the IADs in the Jobcentre should they not wish to
accept cookies and record the Direction on LMS as follows:
[Direction Reason] field:
“Universal Jobmatch will improve the claimant’s
prospects of finding work”
[Details & Method of Achieving] field:
“You will create a profile and
public CV within Universal Jobmatch by --/--/--.”
63. You must take the action described in paragraph 68 when setting the ‘by
date’ in the Direction.
64. If the claimant says they do not wish to accept cookies on their own
computer/device, you must also arrange a date and time for the claimant to
use the IAD so they are able to carry out the direction. The amount of time
you allow for a claimant to carry out the direction will vary and you must
consider this on a case by case basis – i.e. some claimants may need 1 hour
but others may need much longer (there is no specific time limit on this) and if
so, a longer time slot to use the IAD must be arranged. Claimants are entitled
to travel cost reimbursement for appointments outside their normal signing
arrangements.
65. You must attach the Cookies factsheet which is available in English and
Welsh
to the Jobseeker’s Direction letter and give both to the claimant.
What you must make clear to the claimant
66. You will need to make sure the claimant understands:
how to register for a Government Gateway Account (this will not be
necessary if the claimant tells you they already have a Government
Gateway Account) and create a profile and public CV within Universal
Jobmatch. Scenario 15 in Learning Product 05 contains full details on
how a claimant creates a profile and Scenario 16 contains further
details on how a claimant creates a public CV;
NOTE: You may also issue the ‘How to Use Universal Jobmatch’
leaflet, which is available in English and Welsh if you think it will help
the claimant understand how to register and login to their account. If
so, you will need to select either the English or Welsh link in this
paragraph and print the leaflet; and
what evidence they need to provide to show they have done this. In
doing so, explain that if they allow DWP to access their UJ account
they only need to bring in the e-mail address they used to create their
UJ profile and public CV as we will be able to check their account
using these details. However, if the claimant does not wish to allow
DWP access to their account (and this is their decision not ours)
explain they will need to show some form of evidence that they have
created their profile and public CV. This may take the form of:
Prints of their CV screens/pages from their Universal Jobmatch
account. However, this will not be possible for claimants who do not
have access to a printer or cannot afford to print out copies of these
pages; or
CV screens/pages from their Universal Jobmatch account if they
have access to the internet on a smartphone. Districts will need to
consider the guidance on Restricted Use of Electronic Media in
Jobcentres although paragraph 7 in this guidance enables offices to
allow claimants to use their mobiles for this purpose.
67. If it is not possible for the claimant to do any of the above, or the claimant
does not wish to accept cookies and so needs to use a DWP IAD, you will
need to ask them to login to their account from an available IAD in your office
and print off copies of these CV screens/pages.
Setting the date by which the direction must be carried out
68. You must take into account a claimant’s experience and ability to use the
internet and access to the internet (in particular if they need to use an IAD)
when setting the date by which the claimant must have carried out the
direction. For example, more time will need to be given:
for somebody who has very little or no experience of the internet
because a referral to local provision on how to use on-line channels
may be necessary; or
where your office has a high number of claimants who need access to
an IAD.
Cancelling the Direction
69. If the claimant contacts the Jobcentre before the date when the Direction
must be carried out because they decided not to accept cookies on their
computer/device and therefore wish to use an IAD in the Jobcentre to create a
profile and public CV you must arrange a date and time for the claimant to use
the IAD.
70. However, if you cannot arrange this by the date on which the Direction
must be carried out you must cancel the original Direction and issue a new
Direction to the claimant which takes account of the new appointment date.
71. If the claimant attends on their allocated day and time to carry out the
Direction but subsequently cannot complete their profile and public CV within
the time allowed on the IAD, then you must tell them to save their public CV in
UJ by selecting the ‘Save for later’ link at the bottom of the web page they
have completed.
72. You must then cancel the original Direction make a new IAD appointment
and issue a new Direction to the claimant which takes account of the new
appointment date.
Following up the Direction
73. The Direction will be followed up at the claimant’s next attendance at the
Jobcentre after the date set in the Jobseeker’s Direction whether it is a
jobsearch review or advisory interview.
Claimant has created a profile and public CV in Universal Jobmatch and
allowed DWP to access their account
74. If the claimant created a profile and public CV in their Universal Jobmatch
account and allowed DWP access, you will be able to check this by finding the
claimant in the UJ application and logging into their account. You will then
need to:
record the Jobseeker’s UJ ID number in the ‘Additional Notes’ field
within the ‘More’ hotspot on LMS so you can easily and accurately
access their UJ account in future; and
select the ‘Pilots’ Hotspot on LMS; (or where the ‘Pilots’ Hotspot is not
shown, you will need to select the ‘New Initiative’ Hotspot and select
‘Pilots’ from the dropdown menu list); then from the next window find
the ‘UJ Pilot Marker’ option; then select
‘Man UJ – DWP access’ from
the dropdown menu list and select the [Save] button. This is required
so you do not keep asking the claimant each time they attend at the
office.
Claimant agrees to create a profile and public CV in Universal Jobmatch
but has not allowed DWP to access their account
75. If the claimant created a profile and public CV in their Universal Jobmatch
account but has not allowed DWP access you will be able to check they have
created a profile by finding the claimant in the UJ application.
76. You will not be able to login to their account to check they have created a
public CV - you will do this by asking for their public CV by one of the methods
in paragraphs 45 and 46. However, when you search for the claimant, in the
UJ application it will tell you they have completed a profile and therefore has
created an account because your search will open a page that returns a
message which says,
“User has not provided permissions to access account ” 77. You will then need to select the ‘Pilots’ Hotspot on LMS; (or where the
‘Pilots’ Hotspot is not shown, you will need to select the ‘New Initiative’
Hotspot and select ‘Pilots’ from the dropdown menu list); then from the next
window find the ‘UJ Pilot Marker’ option; then select
‘Man UJ – no access’ from the dropdown menu list and select the [Save] button. This is required so
you do not keep asking the claimant each time they attend at the office.
Agreeing how often the claimant will check their Universal Jobmatch
account for jobs on the Jobseeker’s Agreement
78. When the claimant has created a profile and public CV, you must also
agree with them and record within the
What I will do to identify and apply for
jobs part of the Jobseeker’s Agreement how often the claimant will check their
UJ account for jobs. In doing so, for those claimants using the DWP IAD, take
into account all of their circumstances, including:
the availability of IADs;
the ability of the claimant to get into the Jobcentre on a regular basis
(for example their childcare/caring responsibilities or other restrictions
agreed on their Jobseeker’s Agreement. If the claimant has childcare
responsibilities, you must make clear to the claimant that they do not
need to make any extra childcare arrangements, i.e. they will only be
required to use a DWP IAD during periods covered by existing
childcare arrangements); and
claimants are entitled to travel cost reimbursement for appointments
outside their normal signing arrangements.
Referral to a Decision Maker required
79. If the claimant has not carried out the direction by the date they were
required to do so the case must be referred to a Decision Maker selecting the
‘Refuse/Fail Jobseeker Direction (UJ)’ option from the drop down menu in
LMS for AR Code JSA/718UJ.
Action required by Decision Maker
80. The Decision Maker will make their decision in the usual way using DMAS
AR Code JSA/718UJ.
Universal Jobmatch and benefit conditionality
81. Universal Jobmatch will be a key performance enabler in terms of making
sure benefit is only paid to claimants who are entitled to receive it.
Actively Seeking Employment
82. We cannot specify to a JSA claimant how they provide us with records of
their jobsearch activity and Universal Jobmatch will not change this – it is not
therefore possible to require JSA claimants to give DWP access to their
Universal Jobmatch account.
83. Personal advisers and assistant advisers will continue to review jobsearch
activity and record the outcome on LMS in the usual way for JSA claimants
and look at all the evidence provided by claimants to determine if there is an
ASE doubt. This may be in various forms and these are explained in the
Labour Market Conditions Guide.
84. However, Universal Jobmatch will be a key tool you can use in appropriate
cases to review whether a claimant has taken all reasonable steps to have the
best prospects of finding work.
85. How you review jobsearch activity will depend on whether the claimant is
using Universal Jobmatch and if so, has given DWP access to their account.
Reviewing jobsearch activity - claimant using Universal Jobmatch
(DWP has access to their account)
86. You will look at any number or all of the following screens/pages from the
claimant’s Universal Jobmatch account:
Activity History.
Application History.
Alerts.
Messages.
Saved Jobs.
Recommended Jobs.
Saved Searches.
Reviewing jobsearch activity - claimant using Universal Jobmatch
(No DWP access to their account)
87. To help assess that a claimant is actively seeking work you may suggest
that they show you:
prints of any number or all of the screens/pages detailed in paragraph
86 from their Universal Jobmatch account. However, this will not be
possible for claimants who do not have access to a printer or cannot
afford to print out copies of these pages; or
any number or all of the screens/pages detailed in paragraph 86 from
their Universal Jobmatch account if they have access to the internet on
a smartphone. Districts will need to consider the guidance on
Restricted Use of Electronic Media in Jobcentres although paragraph 7
in this guidance enables offices to allow claimants to use their mobiles
for this purpose.
88. If it is not possible for the claimant to do any of the above, or the claimant
does not wish to accept cookies and so needs to use a DWP IAD, advise the
claimant that they can login to their UJ account and print off copies of the
relevant screens/pages from an available IAD in your office.
89. However, the onus is on the claimant to provide evidence of their
jobsearch activity (by whatever means they choose).
90. Therefore if a claimant does not wish to do this, you will need to base your
assessment on the evidence they have provided. If this is insufficient and you
are not completely satisfied they have met the requirements to actively seek
work, raise a labour market doubt in the usual way.
Reviewing jobsearch activity - claimant not using Universal
Jobmatch
91. In cases where a claimant is not using Universal Jobmatch, they will show
the steps they can be reasonably expected to take to actively seek work that
can give them the best prospects of employment, through other means.
92. In these cases, you will review a claimant’s jobsearch activity using the
evidence they provide as described in paragraph 83.
Referral to a Decision Maker required
93. Any doubts identified as a result of the evidence provided (however
presented) will need to be referred to a Decision Maker in the usual way.
Action required by Decision Maker
94. You will make your decision in the usual way.
Refusal of Employment (RE)
95. Universal Jobmatch will transform how claimants access and apply for
jobs. They can access the full service via GOV.UK using an internet enabled
computer/device or smartphone although access via the mobile app will only
enable claimants to run anonymous job searches.
96. They will be able to search and view jobs, set up an account and build and
upload their public CV. Claimants will receive automatic matches to
employers jobs from the ‘Profile’ they created. These job matches will be put
into their ‘Recommended Jobs’ page in Universal Jobmatch.
97. However, this does not mean you will no longer be able to notify claimants
of suitable jobs and where appropriate take RE action. Universal Jobmatch
will change how you identify suitable jobs for claimants and identify where RE
action may need to be taken.
98. How you will find, notify, follow up a job and where appropriate refer to a
decision maker if the claimant has not applied, will depend on whether the
claimant is using Universal Jobmatch and has given DWP access to their
account.
99. Claimants must apply for any jobs you save for them unless the job is
exempt from RE action.
Claimant has agreed a pattern of availability of 24 hours or more
per week
100. Where a claimant has agreed a pattern of availability on their JSAg of
24 hours or more per week and the hours recorded on the job are clearly less
than 24 hours per week, you
cannot notify the claimant to apply for the job.
101. However, if the hours of the job were not recorded by the company you
can notify them to apply for the job if the job is recorded as full time.
102. Where a claimant has agreed a pattern of availability on their JSAg of
30 hours per week and the hours recorded on the job are 40 hours per week,
you
cannot notify the claimant to apply for the job.
Claimant has agreed a pattern of availability of less than 24 hours
per week
103. Where a claimant has agreed a pattern of availability on their JSAg of
less than 24 hours per week and the hours recorded on the job are clearly
less than 16 hours per week, you
cannot notify the claimant to apply for the
job.
104. However, if the hours of the job were not recorded by the company you
can notify them to apply for the job if the job is recorded as part time.
105. Where a claimant has agreed a pattern of availability on their JSAg of
17 hours per week and the hours recorded on the job are 20 hours per week,
you
cannot notify the claimant to apply for the job.
Finding and notifying the claimant of a job - claimant using
Universal Jobmatch (DWP has access to their account)
106. You will view the claimant’s Homepage and find a suitable job by:
selecting a job from the list in the ‘Recommended Jobs’ section; or
entering data in the Search criteria fields and select ‘Search’; or
select the ‘Browse Jobs’ link.
107. Whichever way you choose, you must then select the ‘Save’ link from
the ‘Job Details’ page. This will put the job in the claimant’s ‘Saved Jobs’ page
and place a blue circle next to the job, which tells the claimant it is a
‘Job
saved by your adviser’.
108. However, you must first check the expiry date of the job to make sure
the claimant has enough time to apply. To view the expiry date of a UJ job
you will need to select the ‘Find company/recruiter’ link from the UJ
application homepage which will open the ‘Company and recruiter search’
screen/page. You will then enter the Job ID number in the ‘Enter search
details’ field and select the ‘Job ID’ radio button and select ‘Go’. The expiry
date is shown under the ‘Date expires’ column. If the expiry date is the
following day, you will need to find another job. If the expiry date is longer, you
must formally notify the claimant of their obligation to apply for the job, and
what the expiry date is, by either telling them:
face to face; or
by telephone; or
by letter.
109. You must also record you have notified the claimant and Job ID
number in ‘LMS Conversations’ – e.g. “Claimant told by telephone to apply for
admin assistant, Job ID 133234 at GX Recruitment posted 26/11/12.” It is
important you do this in case the claimant:
decides to withdraw DWP access to their account before their next
jobsearch review or advisory interview which means follow up action
will be very problematic if you do not do this; or
later indicates they were not informed of their obligation to apply after a
sanction has been imposed for Refusal of Employment.
110. The Job ID number can be found in the URL from the ‘Job Details’
page. It is important you record this number because this will help DMA staff
find the job if the claimant subsequently did not or refused to apply for the job.
111. It is also good practice to make clear to the claimant, that refusal or
failure to apply for the job, or subsequent non-acceptance of the job if offered,
may result in the loss of JSA. This ensures the claimant can make their
decision about whether to apply in the full knowledge of the possible
consequences.
112. Additionally, if the method of application is not to select a CV in UJ and
send it online through the service – e.g. by other means such as email, post
or telephone, then tell them they may wish to record details of their application
by completing the ‘Job search notes’ free text box in UJ so that we can see
they have applied for the job. Alternatively, suggest to the claimant they may
supply other evidence to show they applied for the job such a copy of an
email or letter which shows they applied, or a copy of an email or letter from
the employer that says their application was unsuccessful.
NOTE: If the claimant wishes to use a DWP IAD to apply for the job, you must
arrange an appointment for them to do so before the expiry date.
Following up a job - claimant using Universal Jobmatch (DWP has
access to their account)
113. You will do this by looking for any
‘Jobs saved by your adviser’ in the
claimant’s ‘Saved Jobs’ page. You will then need to select the ‘View All’ link
within the claimant’s ‘Saved jobs’ section. You can then select the Job Title
link to find the job details/description.
Claimant says they have applied for the job
114. If they have applied for the job, the ‘Application History’ page will show
they have applied if the method of application was to select a CV in UJ and
send it online through the service.
115. If the saved job is not shown in the ‘Application History’ page you will
need to check if the claimant has:
recorded that they applied for the job by completing the ‘Job search
notes’ free text box in UJ, if the method of application was not online
through the service as detailed in paragraph 112. If so, an Icon
identifies all notes created this way and refers to them as ‘My Notes’ in
‘Activity History’;
or
supplied other evidence that they applied for the job – i.e. a copy of an
email or letter which shows they applied, or a copy of an email or letter
from the employer that says their application was unsuccessful. In this
case you must record in ‘LMS Conversations’ - e.g. “Claimant applied
for admin assistant, Job ID 133234 at GX Recruitment posted
26/11/12.”
116. The follow up questions you ask will depend on the information
recorded in all these pages or any additional information the claimant
supplies.
Claimant says they do not intend to apply or failed to apply for the job
117. If the claimant says they do not intend to apply or failed to apply for the
job they may have also given a reason why from the drop down menu in the
‘Job Details’ page in UJ. However, selecting a reason why from this drop
down menu is optional.
118. Whether they have recorded a reason from the drop down menu or not,
you must continue to ask the claimant for a full explanation of why they do not
intend or failed to apply and any reason(s) given will need to be included in
the RE referral to a Decision Maker unless the job is exempt from RE action.
119. Where the claimant says they do not intend to apply or failed to apply
because of the hours of the job and the hours were not recorded by the
company on the job, you must contact them to confirm the hours and record
this information in DART before making the RE referral to a Decision Maker.
120. Where
the
claimant
gives no reason or gives a reason which does not
involve the hours of the job and the hours were not recorded by the company
on the job, then the hours of the job do not need to be included in the RE
referral to a Decision Maker.
Claimant says they do not intend to apply or failed to apply for the job
but restrictions on availability or an RE discretion applies
121. If the claimant says they do not intend to apply or failed to apply for the
job and you determine that a referral to a Decision Maker is not required
because any restrictions on availability or one of the discretions apply you
must record in ‘LMS Conversations’ - e.g. “RE action not needed – Permitted
Period or RE Discretion (followed by the relevant scenario letter) for Job ID
133234 at GX Recruitment posted 26/11/12.”
Claimant says they were offered the job but decided not to start
122. If the claimant says they were offered the job but decided not to start
you must ask why and any reason(s) given will need to be included in the RE
referral to a Decision Maker unless the job is exempt from RE action.
Claimant says they have not yet applied for the job but still intends to
123. If the claimant says they have not yet applied for the job but still intends
to, you must check the job has not expired in UJ. You can find the expiry date
of a job by taking the action described in paragraph 108. If the job has expired
you must ask them why they did not apply before the expiry date and any
reason(s) given will need to be included in the RE referral to a Decision Maker
unless the job is exempt from RE action.
124. If the expiry date has not yet been reached it is good practice to make
clear to the claimant, that refusal or failure to apply for the job by this date, or
subsequent non-acceptance of the job if offered, may result in the loss of JSA.
This ensures the claimant can make their decision about whether to apply in
the full knowledge of the possible consequences.
125. It is important you carry out all the action described in paragraphs 113
to 124 as appropriate to ensure compliance with the Performance
Measurement Labour Market Check.
Referral to a Decision Maker required - claimant using Universal
Jobmatch (DWP has access to their account)
126. If a referral is required, you will do this in the usual way. The only
difference is you will need to:
Record
“Job ID 133234 – see Conversation dated 26/11/12.” in the
‘Notes’ field in the ‘New Referral/Decision Details’ window in LMS and
also in DART.
This will ensure the Decision Maker will know which job
within Universal Jobmatch the doubt refers to.
Select ‘Yes’ to the ‘New Referral/Decision Details’ prompt which will
appear after you have saved the referral in LMS.
Action required by Decision Maker - claimant using Universal
Jobmatch (DWP has access to their account)
127. You will make your decision in the usual way. However, you will need
to view the job. To enable you to do this you will access Universal Jobmatch
and you will use the Job ID number and Job Details recorded in DART to help
you find the job.
128. To view the job you will need to login to the UJ Application and find the
claimant. From the claimant’s Homepage you will then need to select the
‘View All’ link within the claimant’s ‘Saved jobs’ section. You can then select
the Job Title link to find the job details/description.
Finding and notifying the claimant of a job - claimant using
Universal Jobmatch (No DWP access to their account)
129. You will select the ‘GOV.UK job search’ link from the UJ application
homepage and find a suitable job by:
entering data in the Search criteria fields and select ‘Search’; or
select the ‘Browse Jobs’ link.
130. Scenario 18 in Learning Product 05
contains further details on how to
search for a job on behalf of a claimant.
131. When you have found a suitable job you will select ‘Print’ from the ‘Job
Details’ page and give the print of this page to the claimant so they know the
details and how to apply for the job. You must tell the claimant they can easily
find the job later by entering the Job ID number shown on the print in the:
‘Any skills, keywords or Job ID’ Search criteria field from their UJ
Homepage and select ‘Search’ or
‘Skills (optional)’ field after accessing ‘www.gov.uk/jobsearch’.
132. You must also take the action described in paragraphs 108 to 112.
133. You must also explain to the claimant that because they have not given
us access to view their account, they will need to confirm to us that they
applied for the job at their next jobsearch review by:
bringing in prints from their ‘Saved Jobs’; ‘Activity History’ and/or
‘Application History’ screens/pages from their Universal Jobmatch
account. However, this will not possible for claimants who do not have
access to a printer or cannot afford to print out copies of these
screens/pages; or
showing these screens/pages if they have access to the internet on a
smartphone. Districts will need to consider the guidance on Restricted
Use of Electronic Media in Jobcentres although paragraph 7 in this
guidance enables offices to allow claimants to use their mobiles for this
purpose.
134. If it is not possible for the claimant to do any of the above, you must tell
them they have to login to their account from an available IAD in your office
and provide evidence that they have applied for the job in their account, e.g.
by printing off copies of these screens/pages.
Following up a job - claimant using Universal Jobmatch (No DWP
access to their account)
135. You will do this by checking ‘LMS Conversations’ for any jobs we have
required the claimant to apply for.
Claimant says they applied for the job
136. Ask the claimant to show you they have applied for the job by one of
the methods described in paragraphs 133 or 134. If they show you they have
applied for the job, you must record in ‘LMS Conversations’ - e.g. “Claimant
applied for admin assistant, Job ID 133234 at GX Recruitment posted
26/11/12.”
Claimant says they do not intend to apply or failed to apply for the job
137. Any reason(s) given by the claimant for not applying or failing to apply
will need to be included in the RE referral to a Decision Maker, unless the job
is exempt from RE action.
138. Where the claimant says they do not intend to apply or failed to apply
because of the hours of the job and the hours were not recorded by the
company on the job, you must contact them to confirm the hours and record
this information in DART before making the RE referral to a Decision Maker.
139. Where
the
claimant
gives no reason or gives a reason which does not
involve the hours of the job and the hours were not recorded by the company
on the job, then the hours of the job do not need to be included in the RE
referral to a Decision Maker.
Claimant says they do not intend to apply or failed to apply for the job
but restrictions on availability or an RE discretion applies
140. If the claimant says they do not intend apply or failed to apply for the
job and you determine that a referral to a Decision Maker is not required
because any restrictions on availability or one of the discretions apply you
must record in ‘LMS Conversations’ - e.g. “RE action not needed – Permitted
Period or RE Discretion (followed by the relevant scenario letter) for Job ID
133234 at GX Recruitment posted 26/11/12.”
Claimant says they were offered the job but decided not to start
141. If the claimant says they were offered the job but decided not to start
you must ask why and any reason(s) given will need to be included in the RE
referral to a Decision Maker unless the job is exempt from RE action.
Claimant says they have not yet applied for the job but still intends to
142. If the claimant says they have not yet applied for the job but still intends
to, you must check the job has not expired in UJ. You can find the expiry date
of a job by taking the action described in paragraph 108. If the job has expired
you must ask them why they did not apply before the expiry date and any
reason(s) given will need to be included in the RE referral to a Decision Maker
unless the job is exempt from RE action.
143. If the expiry date has not yet been reached it is good practice to make
clear to the claimant, that refusal or failure to apply for the job by this date, or
subsequent non-acceptance of the job if offered, may result in the loss of JSA.
This ensures the claimant can make their decision about whether to apply in
the full knowledge of the possible consequences.
144. It is important you carry out all the action described in paragraphs 135
to 143 as appropriate to ensure compliance with the Performance
Measurement Labour Market Check.
Referral to a Decision Maker required - claimant using Universal
Jobmatch (No DWP access to their account)
145. If a referral is required, you will do this in the usual way. The only
difference is you will need to:
Record
“Job ID 1332348 – see Conversation dated 26/11/12.” in the
‘Notes’ field in the ‘New Referral/Decision Details’ window in LMS and
also in DART.
This will ensure the Decision Maker will know which job
within Universal Jobmatch the doubt refers to.
Select ‘Yes’ to the ‘New Referral/Decision Details’ prompt which will
appear after you have saved the referral in LMS.
146. However, you may need to view the job details/description. How you do
this in these cases will depend on whether the job has expired. You can find
the expiry date of a job by taking the action described in paragraph 108
Job not expired
147. To view the job details/description you need to enter the Job ID number
recorded in ‘LMS Conversations’ in the:
‘Any skills, keywords or Job ID’ Search criteria field from the UJ
Homepage and select ‘Search’ - you can then select the Job Title link
to find the job; or
‘Skills (optional)’ field after accessing ‘www.gov.uk/jobsearch’ and select
‘Search’ - you can then select the Job Title link to find the job.
Job Expired
148. Until a change can be made to the UJ User Groups you must operate a
workround to enable you to view the job details/description of an expired job.
This means you will need to ask the Employer Adviser (or somebody else in
your office) who will have the ‘Contact Centre’ User Group to do this for you.
They will be able to view the job details/description by selecting the ‘Find
company/recruiter’ link from the UJ application homepage which will open the
‘Company and recruiter search’ screen/page. They will then enter the Job ID
number in the ‘Enter search details’ field and select the ‘Job ID’ radio button
and select ‘Go’. To view the job details/description they will select the Job
Title link.
Action required by Decision Maker - claimant using Universal
Jobmatch (no DWP access to their account)
149. You will make your decision in the usual way. However, you may need
to view the job details/description. How you do this in these cases will depend
on whether the job has expired. You can find the expiry date of a job by taking
the action described in paragraph 108
Job not expired
150. To view the job details/description you need to enter the Job ID number
recorded in ‘LMS Conversations’ or DART in the:
‘Any skills, keywords or Job ID’ Search criteria field from the UJ
Homepage and select ‘Search’ - you can then select the Job Title link
to find the job; or
‘Skills (optional)’ field after accessing ‘www.gov.uk/jobsearch’ and select
‘Search’ - you can then select the Job Title link to find the job.
Job Expired
151. Until a change can be made to the UJ User Groups you must operate a
workround to enable you to view the job details/description of an expired job.
This means DM teams will need to allocate some DMs with the ‘Contact
Centre’ User Group and others with the ‘Jobseeker Facing’ User Group.
152. DMs with ‘Contact Centre’ User Group access will then be able to view
the job details/description by selecting the ‘Find company/recruiter’ link from
the UJ application homepage which will open the ‘Company and recruiter
search’ screen/page. You will then enter the Job ID number in the ‘Enter
search details’ field and select the ‘Job ID’ radio button and select ‘Go’. To
view the job details/description details select the Job Title link.
Finding and notifying the claimant of a job - claimant not using
Universal Jobmatch
153. You can still require JSA claimants who have chosen not to use
Universal Jobmatch to apply for jobs unless the job is exempt from RE action.
You will need to find these jobs through:
other sources such as other job sites, newspapers or magazines; or
using the ‘GOV.UK jobsearch’ link from the UJ application to find jobs
that the customer can apply for outside of the service – i.e. the
arrangements allow for applications to be made to an external website
address or by post or by telephone.
154. In these cases you will use the Spec Sub functionality on LMS and
record a submission.
155. However, if a Spec Sub is being used for a job you have found from the
UJ application, you may find all the information recorded in UJ about the job
does not allow you to complete all the required Spec Sub fields in LMS. In
these cases you must record the Spec Sub as follows:
Step
Field
Action
1
Employer
Insert details held in Universal Jobmatch
2 Address Insert
‘UJ VAC’
3 Postcode
Insert
‘UJ VAC’
4
Notes
Insert the UJ Job ID number – e.g.
‘UJ Job ID
254666’
5 Contact Insert
‘UJ VAC’
6 Tel
No Insert
‘0111 111111’
7
Job Title
Insert details held in Universal Jobmatch
8
SOC
Insert SOC 1111 (see NOTE)
9
SIC
Insert SIC 01.1 (see NOTE)
10
Type
Select ‘Employment’ option from the drop down list
11
Bus Proc
Select appropriate option from the drop down list
NOTE: You no longer need to look up the correct SOC/SIC code for spec
subs so to save time you may simply enter the codes at Steps 8 and 9.
156. You will not need to print a Spec Letter from LMS as you will select
‘Print’ from the ‘Job Details’ page in UJ and give the print of this page to the
claimant so they know the details and how to apply for the job. You must also
copy the URL of this page on to the print and tell the claimant they will need to
type the URL into their browser so they can easily find the job later, i.e.
'http://jobsearch.direct.gov.uk/GetJob.aspx?JobID=254666'. To save time
handwriting the URL each time you do this, it is good practice to have slips of
paper printed with the static part of the URL - i.e.
'http://jobsearch.direct.gov.uk/GetJob.aspx?JobID=' so you can simply add
the Job ID number to the end - i.e. ‘
254666’. This can then be attached to the
print of the 'Job Details' page.
157. You must also take the action described in paragraphs 108 to 112.
Following up a job - claimant not using Universal Jobmatch
158. You will do this in the usual way – i.e. by looking at any Spec Subs
recorded via the [Hist] button on LMS. You will then need to ask the claimant
if they have applied for the job and record the outcome by selecting the
[AmSub] button and then entering the details in the ‘Notes’ field within the
‘Amend Spec Sub’ details window unless the job is exempt from RE action.
For example, if the claimant says they:
applied for the job including the date and by what method.
did not apply for the job including any reason(s) given for not applying .
did not apply for the job and you determine that a referral to a Decision
Maker is not required because any restrictions on availability or one of
the discretions apply you must record
“RE action not needed –
Permitted Period or RE Discretion (followed by the relevant scenario
letter).”
were offered the job but decided not to start you must ask why and any
reason(s) given will also need to be recorded.
Claimant says they have not yet applied for a Universal Jobmatch job
but still intends to
159. If the claimant says they have not yet applied for a Universal Jobmatch
job but still intends to, you must check the job has not expired in UJ. You can
find the expiry date of a job by taking the action described in paragraph 108. If
the job has expired you must ask them why they did not apply before the
expiry date and any reason(s) given will need to be included in the RE referral
to a Decision Maker unless the job is exempt from RE action.
160. If the expiry date has not yet been reached it is good practice to make
clear to the claimant, that refusal or failure to apply for the job by this date, or
subsequent non-acceptance of the job if offered, may result in the loss of JSA.
This ensures the claimant can make their decision about whether to apply in
the full knowledge of the possible consequences.
161. It is important you carry out all the action described in paragraphs 158
to 160 as appropriate to ensure compliance with the Performance
Measurement Labour Market Check.
Referral to a Decision Maker required - claimant not using
Universal Jobmatch
162. If a referral is required, you will do this in the usual way.
Action required by Decision Maker - claimant not using Universal
Jobmatch
163. You will make your decision in the usual way.
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