This is an HTML version of an attachment to the Freedom of Information request 'Universal Jobmatch Toolkit - Showing records of jobsearch activity.'.

Guidance current at 17 July 2013 
Chapter 03 – Using Universal Jobmatch (UJ)  
About this guidance 
1.  Universal Jobmatch (UJ) is available to all people who are looking for work 
whether they are claiming benefits or in work. However, this guidance uses 
the term claimants rather than jobseekers or customers (except where UJ 
functions specifically refer to jobseekers). 
Benefits to DWP staff 
2.  The benefits of using Universal Jobmatch (UJ) are detailed in Chapter 01 
of this toolkit. 
Accessing Universal Jobmatch 
3.  Universal Jobmatch is accessed by selecting the icon on your desktop.  
The first time you access the service you will be required to set up your 
password by selecting the ‘Create/Reset your password’ link. You will be 
required to enter your Username which will be your usual login ID to your 
computer and the system sends you an email. Your login ID is the 8 digit 
DWP IT number which can be found when you remove your smartcard. You 
will then need to check your email and select the hyperlink within the email to 
‘Reset your Password’. Your password must be a: 
  Minimum of 8 and a maximum of 10 characters; and 
  Combination of upper and lower case letters and should contain at least 
one symbol and at least one number.  
4.  When you have entered your Username and password you will select the 
‘Login’ button. The UJ homepage will then be displayed and from here you will 
be able to access various functions such as: 
 My profile. 
 Find jobseeker. 
  Caseloading folders.  
  GOV.UK job search.   
5.  However, you will have access to different functions depending on your job 
role so the homepage will only display the functions that are relevant to your 
access level.  
6.  The Log in presentation also shows how you will do this. 
My profile 
7.  Selecting ‘My profile’ will allow you to change your password at any time. 
You will also be able to view from this screen/page the details used to create 
your profile on the UJ Application and these are your: 
 Email address. 
 Username. 
 First name. 
 Surname. 
  Manager email address. 
 Location. 

 Role. 
Find jobseeker 
8.  You must select the ‘Find jobseeker’ link from the UJ Application 
Homepage and enter one of the following search types in the ‘Enter search 
details’ field: 
 Email address. 
 Phone number. 
  Jobseeker UJ ID (see NOTE below). 
 Surname. 
 First name. 
9.  You will then select ‘Go’. Searching by the claimant’s email address will 
return the specific claimant. It is not recommended you use either the 
surname or first name because this is likely to return multiple returns and it 
will be difficult to find the specific claimant. In particular, using a common 
surname (e.g. Smith) or any First name will lead to thousands of returns.  
NOTE: The claimant will not know their Jobseeker UJ ID number so you 
must not ask them for this. The number will only become known by DWP staff 
after using any of the other search types listed above to find the claimant.  
Claimant has given DWP access to their account      
10. If the claimant has given DWP permission to access their account your 
search will open a page that includes the claimant’s basic details they used to 
create their account. This includes their Jobseeker UJ ID number and using 
this number is the most accurate way to search for a claimant. From here, you 
will be able to select the ‘Login’ link to access their UJ account. However, you 
will only be able to do this if the claimant has given DWP permission to do so.     
Claimant has not given DWP access to their account 
11. If the claimant has not given DWP permission to access their account your 
search will open a page that returns a message which says, “User has not 
provided permissions to access account.”
  This also confirms that the claimant 
has completed their profile and therefore has created an account.  
Caseloading folders 
12. You can save up to 12 caseloading folders and you can name each folder 
as you wish and rename these at any time. There is no limit on the number of 
claimants you can save in each folder. These folders can only be accessed by 
you and cannot be viewed by other DWP staff.   
13. How you use these folders is up to you but you may use them to group 
claimants for example by: 
  Claimants who have not allowed DWP to access their account.  
  Client Group.   
  Type of work they are looking for. 
 Signing Day/Cycle. 
14. To create a folder you must select ‘Add folder’ and give it a name. From 
here you must select ‘Create folder’. You will then be able to click on the 
‘Select’ link to access the folder. To add a claimant to the folder you will need 
to find the claimant and when you have done this, you must select the tickbox 
for the Caseloading folder you created.  

15. To view the claimant in the folder, select the ‘Manage caseloading folders’ 
link, then click the ‘Select’ link for the folder in the main Caseloading folders 
screen/page.      
16. You will also be able to see how many claimants you have in each folder 
from the main Caseloading folders screen/page and delete and rename 
folders from this screen/page. 
17. Within each folder you will be able to send messages to all or a selected 
number of claimants. For example you may want to tell: 
  all claimants in a folder about a Jobsfair that will be held locally; or 
  one claimant to contact you about their public CV as you may be able to 
advise them on how it can be improved so that it returns more accurate 
matches to companies; or    
  a selected number of claimants who particularly match jobs posted by a 
local employer.   
18. If the claimant does not give DWP access to their UJ account by not 
ticking the ‘I authorise DWP to view my account, including job search activity, 
feedback and notes’ box, any messages you send via this function will not be 
received by the claimant. However, UJ will tell you which claimant(s) in your 
caseload have not received any messages you send.  
19. It is important you manage the claimants in each folder – for example, 
when a claimant finds work and no longer claims JSA you will need to remove 
them by selecting the relevant folder, then from the list of claimants you must 
mark the tickbox for the claimant and then select the ‘Remove’ link. 
20. Scenario 14 in Learning Product 05 contains further details on 
Caseloading functionality. 
GOV.UK job search 
21. Universal Jobmatch will transform how claimants access and apply for 
jobs. They can access the full service via GOV.UK using an internet enabled 
computer/device or smartphone. 
22. They will be able to search and view jobs, set up an account and build and 
upload their public CV. Claimants will receive automatic matches to 
employers jobs from the ‘Profile’ they created. These job matches will be put 
into their ‘Recommended Jobs’ page in UJ. UJ will also search through their 
public CV and make a match back to the company. Therefore, you will no 
longer routinely submit claimants to jobs or undertake jobsearch. 
23. However, this function allows you to search for a job on behalf of a 
claimant – for example, if they are not using UJ. In these cases you will select 
the ‘GOV.UK job search’ link from the UJ application and find a suitable job 
by: 
  entering data in the Search criteria fields and select ‘Search’; or 
  selecting the ‘Browse Jobs’ link.  
24. Scenario 18 in Learning Product 05 contains further details on how to 
search for a job on behalf of a claimant.  
25. UJ brings a shift in the focus from helping claimants search for jobs, to 
looking instead at the claimant’s activity on UJ. This also means you will 
suggest ways for them to improve the matches they receive from the 
information they have recorded about their skills and in their public CV. You 
will also support, motivate and/or challenge them to respond to these matches 
to help improve their chances of finding work.  

‘Skills I want to be matched against’ field 
26. You will only be able to see this field if the claimant has given DWP 
permission to access their account. It is an important field for claimants 
because the information they record here will be used by UJ to automatically 
match them to jobs posted by companies which will be put into the claimant’s 
‘Recommended Jobs’ screen/page. 
27. Therefore, it is important you understand the type of information that will 
return accurate matches so you can explain this to claimants and help them to 
understand the importance of including skills keywords within this field. For 
example, it must not be used to record things such as: 
 Keen. 
 Reliable. 
 Eager. 
 Timely. 
28. If the claimant is receiving little or no matches in ‘Recommended Jobs’ this 
will indicate that the information held in this field needs to be reviewed and 
updated.  
29. You can help the claimant improve the matches they receive by telling 
them they can review their skills for the types of jobs they are looking for in 
UJ. To do this the claimant needs to select the ‘Review your skills’ link from 
within the ‘Job Details’ page for any job they were viewing. 
30. This will take them to the ‘Skills analysis’ screen/page. This will provide a 
list of ‘Recommended Skills’ for the job they were viewing and compare them 
to the skills they have recorded in the ‘Skills I want to be matched against’ 
field from within their profile. 
31. The claimant can then look at the list of ‘Recommended Skills’ for the job 
and add any they have to the ‘Your Skills’ list by entering the skill in the free 
text field and selecting ‘Add Skills’. 
32. They can also find ‘Recommended Skills’ for a different type of job by 
entering the Job Title in the free text field and selecting ‘Find Skills’. Any skills 
the claimant has can then be added to their skills by again entering the skill in 
the free text field in the ‘Your Skills’ list and selecting ‘Add Skills’.    
CVs 
33. You will only be able see a claimant’s CV(s) if the claimant has given DWP 
permission to access their account. Further information about how a claimant 
can use this function can be found in Chapter 2 of this toolkit. Scenario 16 in 
Learning Product 05 contains further details on how a claimant can create a 
CV. 
34. You will need to explain to claimants the importance of including skills 
keywords in the ‘Duties, achievements and related skills field’ within their CV 
when using the ‘Build CV’ function and that having a public CV improves their 
chances of finding a job because information in their CV will be used to return 
anonymous matches to companies from jobs they have placed and from 
jobseeker searches they have run. The company may then invite those 
jobseekers with the closest matches to apply for the job via the jobseeker’s 
Messages page. 

Explaining the benefits to claimants of creating a profile and 
public CV in Universal Jobmatch  
35. Advisory Services Teams will play a crucial role in promoting and 
encouraging take up of Universal Jobmatch. Therefore, it is important that 
personal advisers and assistant advisers understand the key features and 
benefits of using the service so they can tell claimants about this. The 
messages you should be including in your conversations with claimants are: 
  The service will make your job search quicker and easier.  
  Use the service at a time to suit you, 24 hours a day, seven days a 
week and it’s free (but your usual internet provider’s charges will 
apply). 
  You will be able to log on to your account from a home 
computer/device, smartphone or anywhere with internet access. 
  It uses the latest job search and matching technology to help find jobs 
that are right for you. 
  Create and manage your own account online, and tailor your 
preferences to suit the job you are looking for. 
  You can apply for most jobs online, giving you more time to spend on 
the actual applications.  
  There is help available via a help tool within UJ to create a public CV, or 
you can upload one you already have. 
  Information recorded on your public CV will be used to return 
anonymous matches to companies from jobs they have placed and 
from jobseeker searches they have run. The company can then invite 
jobseekers to apply for their job and will only see the public CV if the 
jobseeker agrees after being invited to apply.  
  You can receive alerts to notify you when new jobs are posted that 
match your job search. 
  You can also record details about other job searches you do, so that all 
your job search activity will be held in one place. 
  The service is available in Welsh (if required). 
NOTE: A Group Session presentation is also available for offices to use.      
Explaining the benefits to claimants of allowing DWP access 
to view their account 
36. In terms of the benefits of allowing DWP access to view their account, you 
will need to explain that if they do so, it will make it easier for their personal 
adviser (because they will be able to view their account information directly) to 
give them extra help to improve their chances of being matched to a job – for 
example, their personal adviser can help them:   
  Improve the matches they get by reviewing their profile or public CV.  
  Identify any skills gap and/or training needs. 
  Discuss how they can refine their public CV. 
37. You can also tell the claimant: 
  they will not have to provide evidence of their jobsearch activity on 
Universal Jobmatch each time they attend the Jobcentre at their 
jobsearch reviews or advisory interviews as we will be able to view all 
this activity online; and 

  if they allow DWP access, they can change it back at any time to not 
allow DWP access. 
NOTE: A Group Session presentation is also available for offices to use.        
Claimant agrees to create a profile and public CV in Universal 
Jobmatch and allow DWP to access their account 
38. In these cases, you will need to: 
  Issue the Cookies factsheet which is available in English and Welsh to 
the claimant and explain that they can use one of the IADs in the 
Jobcentre should they not wish to accept cookies. 
  Explain how to register for a Government Gateway Account (this will not 
be necessary if the claimant tells you they already have a Government 
Gateway Account) and create a profile and public CV within Universal 
Jobmatch. Scenario 15 in Learning Product 05 and Chapter 02 of this 
toolkit contains full details on how a claimant creates a profile and 
Scenario 16 contains further details on how a claimant creates a public 
CV.   
  Create a WorkFlow or Conversation in LMS so we can check they have 
done this at the claimant’s next attendance at the Jobcentre. If using 
WorkFlow, record in the: 
  ‘Description’ field (‘Details’ field if using Conversation), ‘Claimant 
agreed to create UJ account and allow DWP access; 
  ‘Action Type’ field, ‘JP- Other’; and  
  ‘Priority’ field, ‘High’.  
39. You may also issue the ‘How to Use Universal Jobmatch’ leaflet, which is 
available in English and Welsh if you think it will help the claimant understand 
how to register and login to their account. If so, you will need to select either 
the English or Welsh links in this paragraph and print the leaflet.   
40. If the claimant says they do not wish to accept cookies or they do not have 
access to the internet for reasons unrelated to cookies, you must take into 
account whether the claimant can reasonably access a DWP IAD. If they are 
not reasonably able to do so, you must record: 
  “Claimant not using Universal Jobmatch – does not wish to accept 
cookies/does not have access to the internet (delete which does not 
apply) and claimant has no reasonable access to an IAD” 
in the 
‘Additional Notes’ field within the ‘More’ hotspot on LMS; and 
   select the ‘Pilots’ Hotspot on LMS (or where the ‘Pilots’ Hotspot is not 
shown, you will need to select the ‘New Initiative’ Hotspot and select 
‘Pilots’ from the dropdown menu list); then from the next window find 
the ‘UJ Pilot Marker’ option; then select ‘No UJ account’ from the 
dropdown menu list and select the [Save] button.      
Both these actions are required so you do not keep asking the claimant 
each time they attend at the office. 
41. If the claimant is reasonably able to access an available DWP IAD, 
arrange a date and time for the claimant to use the IAD. The amount of time 
you allow for a claimant to create a profile and public CV will vary and you 
must consider this on a case by case basis – i.e. some claimants may need 1 
hour but others may need much longer (there is no specific time limit on this) 
and if so, a longer time slot to use the IAD must be arranged. Claimants are 

entitled to travel cost reimbursement for any appointments outside their 
normal signing arrangements.    
42. When the claimant next attends you will need to follow up the WorkFlow or 
Conversation as appropriate and ask them if they created a profile and public 
CV in their Universal Jobmatch account and allowed DWP access. If they 
have, you will be able to check this by finding the claimant in the UJ 
application and logging into their account. You will then need to: 
  record the Jobseeker’s UJ ID number in the ‘Additional Notes’ field 
within the ‘More’ hotspot on LMS so you can easily and accurately 
access their UJ account in future; and 
  select the ‘Pilots’ Hotspot on LMS; (or where the ‘Pilots’ Hotspot is not 
shown, you will need to select the ‘New Initiative’ Hotspot and select 
‘Pilots’ from the dropdown menu list); then from the next window find 
the ‘UJ Pilot Marker’ option; then select ‘Vol UJ – DWP access’ from 
the dropdown menu list and select the [Save] button. This is required 
so you do not keep asking the claimant each time they attend at the 
office.  
43. When the claimant has created a profile and public CV, you must also 
agree with them and record within the What I will do to identify and apply for 
jobs
 part of the Jobseeker’s Agreement how often the claimant will check their 
UJ account for jobs. In doing so, for those claimants using the DWP IAD, take 
into account all of their circumstances including:  
  the availability of IADs; 
  the ability of the claimant to get into the Jobcentre on a regular basis 
(for example their childcare/caring responsibilities or other restrictions 
agreed on their Jobseeker’s Agreement. If the claimant has childcare 
responsibilities, you must make clear to the claimant that they do not 
need to make any extra childcare arrangements, i.e. they will only be 
required to use a DWP IAD during periods covered by existing 
childcare arrangements); and 
  claimants are entitled to travel cost reimbursement for appointments 
outside their normal signing arrangements.  
Claimant agrees to create a profile and public CV in Universal 
Jobmatch but does not allow DWP to access their account 
44. In these cases, you will need to take the action described in paragraphs 38 
to 41 . The only exception to this action is the ‘Description’ field on the 
Workflow or ‘Details’ field on the Conversation must say, ‘Claimant agreed to 
create UJ account but will not allow DWP access’.
 
45. You will also need to explain, that because the claimant does not wish to 
allow DWP access to their account (and this is their decision not ours so you 
cannot issue a Jobseeker’s Direction to gain access) when they next attend 
they will need to bring a copy of their public CV. This may take the form of: 
  Prints of their CV screens/pages from their Universal Jobmatch 
account. However, this will not be possible for claimants who do not 
have access to a printer or cannot afford to print out copies of these 
pages; or  
  CV screens/pages from their Universal Jobmatch account if they have 
access to the internet on a smartphone. Districts will need to consider 

the guidance on Restricted Use of Electronic Media in Jobcentres 
although paragraph 7 in this guidance enables offices to allow 
claimants to use their mobiles for this purpose. 
46. If it is not possible for the claimant to do any of the above, you will need to 
ask them to login to their account from an available Internet Access Device 
(IAD) in your office and print off a copy of their public CV. 
47. When the claimant next attends you will need to follow up the WorkFlow or 
Conversation and ask them if they created a profile and public CV in their 
Universal Jobmatch account. If the claimant says they have, you will be able 
to check they have created a profile by finding the claimant in the UJ 
application.   
48. You will not be able to login to their account to check they have created a 
public CV (you will do this by asking for their public CV by one of the methods 
in paragraphs 45 and 46). However, when you search for the claimant, in the 
UJ application it will tell you if they have completed a profile and therefore has 
created an account because your search will open a page that returns a 
message which says, “User has not provided permissions to access account ”     
49. You will then need to select the ‘Pilots’ Hotspot on LMS; (or where the 
‘Pilots’ Hotspot is not shown, you will need to select the ‘New Initiative’ 
Hotspot and select ‘Pilots’ from the dropdown menu list); then from the next 
window find the ‘UJ Pilot Marker’ option; then select ‘Vol UJ – no access’ from 
the dropdown menu list and select the [Save] button. This is required so you 
do not keep asking the claimant each time they attend at the office.   
50. When the claimant has created a profile and public CV, you must also 
agree with them and record within the What I will do to identify and apply for 
jobs 
part of the Jobseeker’s Agreement how often the claimant will check their 
UJ account for jobs. In doing so, for those claimants using the DWP IAD, take 
into account all of their circumstances including:  
  the availability of IADs; 
  the ability of the claimant to get into the Jobcentre on a regular basis 
(for example their childcare/caring responsibilities or other restrictions 
agreed on their Jobseeker’s Agreement. If the claimant has childcare 
responsibilities, you must make clear to the claimant that they do not 
need to make any extra childcare arrangements, i.e. they will only be 
required to use a DWP IAD during periods covered by existing 
childcare arrangements); and 
  claimants are entitled to travel cost reimbursement for appointments 
outside their normal signing arrangements. 
Issuing a Jobseeker’s Direction to mandate JSA claimants to 
create a profile and public CV in Universal Jobmatch 
51. Where you have explained the benefits to claimants of creating a profile 
and public CV in Universal Jobmatch and they will not do so willingly, they can 
be mandated to create a profile and public CV.  
52. However, for legal reasons, you cannot issue a Jobseeker’s Direction to 
mandate a claimant to create a profile and public CV unless a DWP IAD 
service is reasonably available to them should they need to use one - for 
example, because they do not want to accept cookies and therefore need to 
have access to a device on which cookies have already been accepted.  

53. You  also  cannot issue a Jobseeker’s Direction to mandate a claimant to 
give us access to their account – this is their decision not ours.  
What to consider before issuing a Direction 
54. The Jobseeker’s Direction guidance explains the factors that must be 
considered before a Jobseeker’s Direction is issued. In particular, a 
Jobseeker’s Direction mandating claimants to create a profile and public CV in 
Universal Jobmatch must be reasonable in terms of: 
  improving the claimant’s employment prospects; and   
  the claimant being able to use the service. 
55. For the majority of claimants, creating a profile and public CV in Universal 
Jobmatch will be an important part of improving employment prospects. 
However, actually creating a profile and public CV and using the service may 
be less than straightforward for some claimants if they are not reasonably 
able to use the service, for example those: 
  with a learning or other health-related condition; or 
  for whom English is their second language; or 
  who lack appropriate literacy and/or numeracy skills; or 
  who are not reasonably able to access their own computer/device (for 
example, because they do not have such a device or cannot afford to 
access the internet) and are not reasonably able to access an 
alternative internet access device in their area (for example, because 
of their personal circumstances, poor internet service in the area or 
lack of access to affordable internet access). 
56. Before issuing a Direction, you must also take into account whether the 
claimant can reasonably access a DWP IAD should they either not have 
reasonable access to the internet or should they wish to exercise their right 
not to accept cookies. You will need to take into account all of the claimant’s 
circumstances (for example, their health, any restrictions on their availability, 
whether they have childcare available) and the availability of IADs in your 
office. For example, if your office has: 
  not yet installed any IADs; or 
  a high number of claimants who need access to a DWP IAD. For 
example because they: 
  do not have access to the internet; or 
  are required to use UJ and wish to exercise their choices relating to 
cookies.  
57. All these considerations must be taken into account before deciding to 
issue a Jobseeker’s Direction. If one or more of the circumstances in the 
previous paragraphs apply and you deem it is unreasonable for the claimant 
to use Universal Jobmatch, you must: 
  record why it is not reasonable to issue a Direction, for example, 
“Claimant not using Universal Jobmatch – English as a second 
language” or “Claimant not using Universal Jobmatch – does not wish 
to accept cookies and claimant has no reasonable access to an IAD” in 
the ‘Additional Notes’ field within the ‘More’ hotspot on LMS; and 
  select the ‘Pilots’ Hotspot on LMS; (or where the ‘Pilots’ Hotspot is not 
shown, you will need to select the ‘New Initiative’ Hotspot and select 
‘Pilots’ from the dropdown menu list); then from the next window find 

the ‘UJ Pilot Marker’ option; then select ‘No UJ account’ from the 
dropdown menu list and select the [Save] button.  
58. Both these actions are required so you do not keep asking the claimant 
each time they attend at the office. 
59. In cases where a direction is not reasonable you will need to review the 
claimant's jobsearch activity using other means. 
60. However, where a claimant may not be required to use Universal 
Jobmatch but subsequently their circumstances change (for example, they 
move house to an area where there is a good broadband service and are able 
to afford internet access) you must take the action described in paragraphs 35 
to 50 as appropriate.     
61. A Direction must not be issued to ‘credits only’ claimants because a 
referral to a Decision Maker for an ‘opinion only’ decision must not be made 
for ‘credits only’ claimants who refuse or fail to comply with a Jobseeker’s 
Direction. 
Action required to issue the Jobseeker’s Direction 
62. If you have decided that it would be reasonable to issue the claimant with 
a Jobseeker’s Direction, after taking into account the considerations tell the 
claimant they must create a UJ profile and public CV, issue the Cookies 
factsheet which is available in English and Welsh to the claimant and explain 
that they can use one of the IADs in the Jobcentre should they not wish to 
accept cookies and record the Direction on LMS as follows: 
  [Direction Reason] field: “Universal Jobmatch will improve the claimant’s 
prospects of finding work”  
  [Details & Method of Achieving] field: “You will create a profile and 
public CV within Universal Jobmatch by --/--/--.”  
63. You must take the action described in paragraph 68 when setting the ‘by 
date’ in the Direction.  
64. If the claimant says they do not wish to accept cookies on their own 
computer/device, you must also arrange a date and time for the claimant to 
use the IAD so they are able to carry out the direction. The amount of time 
you allow for a claimant to carry out the direction will vary and you must 
consider this on a case by case basis – i.e. some claimants may need 1 hour 
but others may need much longer (there is no specific time limit on this) and if 
so, a longer time slot to use the IAD must be arranged. Claimants are entitled 
to travel cost reimbursement for appointments outside their normal signing 
arrangements.   
65. You must attach the Cookies factsheet which is available in English and 
Welsh to the Jobseeker’s Direction letter and give both to the claimant.        
What you must make clear to the claimant  
66. You will need to make sure the claimant understands: 
  how to register for a Government Gateway Account (this will not be 
necessary if the claimant tells you they already have a Government 
Gateway Account) and create a profile and public CV within Universal 
Jobmatch. Scenario 15 in Learning Product 05 contains full details on 
how a claimant creates a profile and Scenario 16 contains further 
details on how a claimant creates a public CV;  

NOTE: You may also issue the ‘How to Use Universal Jobmatch’ 
leaflet, which is available in English and Welsh if you think it will help 
the claimant understand how to register and login to their account. If 
so, you will need to select either the English or Welsh link in this 
paragraph and print the leaflet; and 
  what evidence they need to provide to show they have done this. In 
doing so, explain that if they allow DWP to access their UJ account 
they only need to bring in the e-mail address they used to create their 
UJ profile and public CV as we will be able to check their account 
using these details. However, if the claimant does not wish to allow 
DWP access to their account (and this is their decision not ours) 
explain they will need to show some form of evidence that they have 
created their profile and public CV. This may take the form of: 
  Prints of their CV screens/pages from their Universal Jobmatch 
account. However, this will not be possible for claimants who do not 
have access to a printer or cannot afford to print out copies of these 
pages; or  
  CV screens/pages from their Universal Jobmatch account if they 
have access to the internet on a smartphone. Districts will need to 
consider the guidance on Restricted Use of Electronic Media in 
Jobcentres although paragraph 7 in this guidance enables offices to 
allow claimants to use their mobiles for this purpose. 
67. If it is not possible for the claimant to do any of the above, or the claimant 
does not wish to accept cookies and so needs to use a DWP IAD, you will 
need to ask them to login to their account from an available IAD in your office 
and print off copies of these CV screens/pages. 
Setting the date by which the direction must be carried out 
68. You must take into account a claimant’s experience and ability to use the 
internet and access to the internet (in particular if they need to use an IAD) 
when setting the date by which the claimant must have carried out the 
direction. For example, more time will need to be given: 
  for somebody who has very little or no experience of the internet 
because a referral to local provision on how to use on-line channels 
may be necessary; or 
  where your office has a high number of claimants who need access to 
an IAD.  
Cancelling the Direction 
69. If the claimant contacts the Jobcentre before the date when the Direction 
must be carried out because they decided not to accept cookies on their 
computer/device and therefore wish to use an IAD in the Jobcentre to create a 
profile and public CV you must arrange a date and time for the claimant to use 
the IAD.    
70. However, if you cannot arrange this by the date on which the Direction 
must be carried out you must cancel the original Direction and issue a new 
Direction to the claimant which takes account of the new appointment date.  
71. If the claimant attends on their allocated day and time to carry out the 
Direction but subsequently cannot complete their profile and public CV within 
the time allowed on the IAD, then you must tell them to save their public CV in 

UJ by selecting the ‘Save for later’ link at the bottom of the web page they 
have completed. 
72. You must then cancel the original Direction make a new IAD appointment 
and issue a new Direction to the claimant which takes account of the new 
appointment date.          
Following up the Direction 
73. The Direction will be followed up at the claimant’s next attendance at the 
Jobcentre after the date set in the Jobseeker’s Direction whether it is a 
jobsearch review or advisory interview. 
Claimant has created a profile and public CV in Universal Jobmatch and 
allowed DWP to access their account 

74. If the claimant created a profile and public CV in their Universal Jobmatch 
account and allowed DWP access, you will be able to check this by finding the 
claimant in the UJ application and logging into their account. You will then 
need to: 
  record the Jobseeker’s UJ ID number in the ‘Additional Notes’ field 
within the ‘More’ hotspot on LMS so you can easily and accurately 
access their UJ account in future; and 
  select the ‘Pilots’ Hotspot on LMS; (or where the ‘Pilots’ Hotspot is not 
shown, you will need to select the ‘New Initiative’ Hotspot and select 
‘Pilots’ from the dropdown menu list); then from the next window find 
the ‘UJ Pilot Marker’ option; then select ‘Man UJ – DWP access’ from 
the dropdown menu list and select the [Save] button. This is required 
so you do not keep asking the claimant each time they attend at the 
office.  
Claimant agrees to create a profile and public CV in Universal Jobmatch 
but has not allowed DWP to access their account 

75. If the claimant created a profile and public CV in their Universal Jobmatch 
account but has not allowed DWP access you will be able to check they have 
created a profile by finding the claimant in the UJ application.  
76. You will not be able to login to their account to check they have created a 
public CV - you will do this by asking for their public CV by one of the methods 
in paragraphs 45 and 46. However, when you search for the claimant, in the 
UJ application it will tell you they have completed a profile and therefore has 
created an account because your search will open a page that returns a 
message which says, “User has not provided permissions to access account ”  
77. You will then need to select the ‘Pilots’ Hotspot on LMS; (or where the 
‘Pilots’ Hotspot is not shown, you will need to select the ‘New Initiative’ 
Hotspot and select ‘Pilots’ from the dropdown menu list); then from the next 
window find the ‘UJ Pilot Marker’ option; then select ‘Man UJ – no access’ 
from the dropdown menu list and select the [Save] button. This is required so 
you do not keep asking the claimant each time they attend at the office.   
Agreeing how often the claimant will check their Universal Jobmatch 
account for jobs on the Jobseeker’s Agreement  

78. When the claimant has created a profile and public CV, you must also 
agree with them and record within the What I will do to identify and apply for 
jobs
 part of the Jobseeker’s Agreement how often the claimant will check their 

UJ account for jobs. In doing so, for those claimants using the DWP IAD, take 
into account all of their circumstances, including:  
  the availability of IADs; 
  the ability of the claimant to get into the Jobcentre on a regular basis 
(for example their childcare/caring responsibilities or other restrictions 
agreed on their Jobseeker’s Agreement. If the claimant has childcare 
responsibilities, you must make clear to the claimant that they do not 
need to make any extra childcare arrangements, i.e. they will only be 
required to use a DWP IAD during periods covered by existing 
childcare arrangements); and 
  claimants are entitled to travel cost reimbursement for appointments 
outside their normal signing arrangements. 
Referral to a Decision Maker required 
79. If the claimant has not carried out the direction by the date they were 
required to do so the case must be referred to a Decision Maker selecting the 
‘Refuse/Fail Jobseeker Direction (UJ)’ option from the drop down menu in 
LMS for AR Code JSA/718UJ.  
Action required by Decision Maker 
80. The Decision Maker will make their decision in the usual way using DMAS 
AR Code JSA/718UJ. 
Universal Jobmatch and benefit conditionality 
81. Universal Jobmatch will be a key performance enabler in terms of making 
sure benefit is only paid to claimants who are entitled to receive it. 
Actively Seeking Employment  
82. We cannot specify to a JSA claimant how they provide us with records of 
their jobsearch activity and Universal Jobmatch will not change this – it is not 
therefore possible to require JSA claimants to give DWP access to their 
Universal Jobmatch account.  
83. Personal advisers and assistant advisers will continue to review jobsearch 
activity and record the outcome on LMS in the usual way for JSA claimants 
and look at all the evidence provided by claimants to determine if there is an 
ASE doubt. This may be in various forms and these are explained in the 
Labour Market Conditions Guide.  
84. However,  Universal  Jobmatch will be a key tool you can use in appropriate 
cases to review whether a claimant has taken all reasonable steps to have the 
best prospects of finding work.  
85. How you review jobsearch activity will depend on whether the claimant is 
using Universal Jobmatch and if so, has given DWP access to their account. 
Reviewing jobsearch activity - claimant using Universal Jobmatch 
(DWP has access to their account) 
86. You will look at any number or all of the following screens/pages from the 
claimant’s Universal Jobmatch account: 
 Activity History. 
 Application History. 

 Alerts. 
 Messages. 
 Saved Jobs. 
 Recommended Jobs. 
 Saved Searches. 
Reviewing jobsearch activity - claimant using Universal Jobmatch 
(No DWP access to their account)  
87. To help assess that a claimant is actively seeking work you may suggest 
that they show you: 
  prints of any number or all of the screens/pages detailed in paragraph 
86 from their Universal Jobmatch account. However, this will not be 
possible for claimants who do not have access to a printer or cannot 
afford to print out copies of these pages; or  
  any number or all of the screens/pages detailed in paragraph 86 from 
their Universal Jobmatch account if they have access to the internet on 
a smartphone. Districts will need to consider the guidance on 
Restricted Use of Electronic Media in Jobcentres although paragraph 7 
in this guidance enables offices to allow claimants to use their mobiles 
for this purpose. 
88. If it is not possible for the claimant to do any of the above, or the claimant 
does not wish to accept cookies and so needs to use a DWP IAD, advise the 
claimant that they can login to their UJ account and print off copies of the 
relevant screens/pages from an available IAD in your office.  
89. However, the onus is on the claimant to provide evidence of their 
jobsearch activity (by whatever means they choose). 
90. Therefore if a claimant does not wish to do this, you will need to base your 
assessment on the evidence they have provided.  If this is insufficient and you 
are not completely satisfied they have met the requirements to actively seek 
work, raise a labour market doubt in the usual way. 
Reviewing jobsearch activity - claimant not using Universal 
Jobmatch 
91. In cases where a claimant is not using Universal Jobmatch, they will show 
the steps they can be reasonably expected to take to actively seek work that 
can give them the best prospects of employment, through other means.  
92. In these cases, you will review a claimant’s jobsearch activity using the 
evidence they provide as described in paragraph 83. 
Referral to a Decision Maker required  
93. Any doubts identified as a result of the evidence provided (however 
presented) will need to be referred to a Decision Maker in the usual way.  
Action required by Decision Maker 
94. You will make your decision in the usual way. 
Refusal of Employment (RE) 
95.   Universal  Jobmatch  will transform how claimants access and apply for 
jobs. They can access the full service via GOV.UK using an internet enabled 

computer/device or smartphone although access via the mobile app will only 
enable claimants to run anonymous job searches. 
96. They will be able to search and view jobs, set up an account and build and 
upload their public CV. Claimants will receive automatic matches to 
employers jobs from the ‘Profile’ they created. These job matches will be put 
into their ‘Recommended Jobs’ page in Universal Jobmatch. 
97. However, this does not mean you will no longer be able to notify claimants 
of suitable jobs and where appropriate take RE action. Universal Jobmatch 
will change how you identify suitable jobs for claimants and identify where RE 
action may need to be taken.  
98. How you will find, notify, follow up a job and where appropriate refer to a 
decision maker if the claimant has not applied, will depend on whether the 
claimant is using Universal Jobmatch and has given DWP access to their 
account. 
99. Claimants must apply for any jobs you save for them unless the job is 
exempt from RE action.  
Claimant has agreed a pattern of availability of 24 hours or more 
per week 
100.  Where a claimant has agreed a pattern of availability on their JSAg of 
24 hours or more per week and the hours recorded on the job are clearly less 
than 24 hours per week, you cannot notify the claimant to apply for the job. 
101.  However, if the hours of the job were not recorded by the company you 
can notify
 them to apply for the job if the job is recorded as full time. 
102.  Where a claimant has agreed a pattern of availability on their JSAg of 
30 hours per week and the hours recorded on the job are 40 hours per week, 
you cannot notify the claimant to apply for the job.     
Claimant has agreed a pattern of availability of less than 24 hours 
per week 
103.  Where a claimant has agreed a pattern of availability on their JSAg of 
less than 24 hours per week and the hours recorded on the job are clearly 
less than 16 hours per week, you cannot notify the claimant to apply for the 
job. 
104.  However, if the hours of the job were not recorded by the company you 
can notify
 them to apply for the job if the job is recorded as part time. 
105.  Where a claimant has agreed a pattern of availability on their JSAg of 
17 hours per week and the hours recorded on the job are 20 hours per week, 
you cannot notify the claimant to apply for the job.  
Finding and notifying the claimant of a job - claimant using 
Universal Jobmatch (DWP has access to their account) 
106.  You will view the claimant’s Homepage and find a suitable job by: 
  selecting a job from the list in the ‘Recommended Jobs’ section; or 
  entering data in the Search criteria fields and select ‘Search’; or 
  select the ‘Browse Jobs’ link.  
107.  Whichever way you choose, you must then select the ‘Save’ link from 
the ‘Job Details’ page. This will put the job in the claimant’s ‘Saved Jobs’ page 

and place a blue circle next to the job, which tells the claimant it is a ‘Job 
saved by your adviser’
.  
108.  However, you must first check the expiry date of the job to make sure 
the claimant has enough time to apply. To view the expiry date of a UJ job 
you will need to select the ‘Find company/recruiter’ link from the UJ 
application homepage which will open the ‘Company and recruiter search’ 
screen/page. You will then enter the Job ID number in the ‘Enter search 
details’ field and select the ‘Job ID’ radio button and select ‘Go’. The expiry 
date is shown under the ‘Date expires’ column. If the expiry date is the 
following day, you will need to find another job. If the expiry date is longer, you 
must formally notify the claimant of their obligation to apply for the job, and 
what the expiry date is, by either telling them: 
  face to face; or 
  by telephone; or 
  by letter.  
109.  You must also record you have notified the claimant and Job ID 
number in ‘LMS Conversations’ – e.g. “Claimant told by telephone to apply for 
admin assistant, Job ID 133234 at GX Recruitment posted 26/11/12.” It is 
important you do this in case the claimant: 
  decides to withdraw DWP access to their account before their next 
jobsearch review or advisory interview which means follow up action 
will be very problematic if you do not do this; or  
  later indicates they were not informed of their obligation to apply after a 
sanction has been imposed for Refusal of Employment. 
110.  The Job ID number can be found in the URL from the ‘Job Details’ 
page. It is important you record this number because this will help DMA staff 
find the job if the claimant subsequently did not or refused to apply for the job.  
111.  It is also good practice to make clear to the claimant, that refusal or 
failure to apply for the job, or subsequent non-acceptance of the job if offered, 
may result in the loss of JSA. This ensures the claimant can make their 
decision about whether to apply in the full knowledge of the possible 
consequences.  
112.  Additionally, if the method of application is not to select a CV in UJ and 
send it online through the service – e.g. by other means such as email, post 
or telephone, then tell them they may wish to record details of their application 
by completing the ‘Job search notes’ free text box in UJ so that we can see 
they have applied for the job. Alternatively, suggest to the claimant they may 
supply other evidence to show they applied for the job such a copy of an 
email or letter which shows they applied, or a copy of an email or letter from 
the employer that says their application was unsuccessful.  
NOTE: If the claimant wishes to use a DWP IAD to apply for the job, you must 
arrange an appointment for them to do so before the expiry date.  
Following up a job - claimant using Universal Jobmatch (DWP has 
access to their account) 
113.  You will do this by looking for any ‘Jobs saved by your adviser’ in the 
claimant’s ‘Saved Jobs’ page. You will then need to select the ‘View All’ link 
within the claimant’s ‘Saved jobs’ section. You can then select the Job Title 
link to find the job details/description.    

Claimant says they have applied for the job 
114.  If they have applied for the job, the ‘Application History’ page will show 
they have applied if the method of application was to select a CV in UJ and 
send it online through the service.  
115.  If the saved job is not shown in the ‘Application History’ page you will 
need to check if the claimant has: 
  recorded that they applied for the job by completing the ‘Job search 
notes’ free text box in UJ, if the method of application was not online 
through the service as detailed in paragraph 112. If so, an Icon 
identifies all notes created this way and refers to them as ‘My Notes’ in 
‘Activity History’; or 
  supplied other evidence that they applied for the job – i.e. a copy of an 
email or letter which shows they applied, or a copy of an email or letter 
from the employer that says their application was unsuccessful. In this 
case you must record in ‘LMS Conversations’ - e.g. “Claimant applied 
for admin assistant, Job ID 133234 at GX Recruitment posted 
26/11/12.”    
116.  The follow up questions you ask will depend on the information 
recorded in all these pages or any additional information the claimant 
supplies.  
Claimant says they do not intend to apply or failed to apply for the job  
117.  If the claimant says they do not intend to apply or failed to apply for the 
job they may have also given a reason why from the drop down menu in the 
‘Job Details’ page in UJ. However, selecting a reason why from this drop 
down menu is optional. 
118.  Whether they have recorded a reason from the drop down menu or not, 
you must continue to ask the claimant for a full explanation of why they do not 
intend or failed to apply and any reason(s) given will need to be included in 
the RE referral to a Decision Maker unless the job is exempt from RE action. 
119.  Where the claimant says they do not intend to apply or failed to apply 
because of the hours of the job and the hours were not recorded by the 
company on the job, you must contact them to confirm the hours and record 
this information in DART before making the RE referral to a Decision Maker.   
120. Where 
the 
claimant 
gives no reason or gives a reason which does not 
involve the hours of the job and the hours were not recorded by the company 
on the job, then the hours of the job do not need to be included in the RE 
referral to a Decision Maker. 
Claimant says they do not intend to apply or failed to apply for the job 
but restrictions on availability or an RE discretion applies  

121.  If the claimant says they do not intend to apply or failed to apply for the 
job and you determine that a referral to a Decision Maker is not required 
because any restrictions on availability or one of the discretions apply you 
must record in ‘LMS Conversations’ - e.g. “RE action not needed – Permitted 
Period or RE Discretion (followed by the relevant scenario letter) for Job ID 
133234 at GX Recruitment posted 26/11/12.” 

Claimant says they were offered the job but decided not to start 
122.  If the claimant says they were offered the job but decided not to start 
you must ask why and any reason(s) given will need to be included in the RE 
referral to a Decision Maker unless the job is exempt from RE action.  
Claimant says they have not yet applied for the job but still intends to  
123.  If the claimant says they have not yet applied for the job but still intends 
to, you must check the job has not expired in UJ. You can find the expiry date 
of a job by taking the action described in paragraph 108. If the job has expired 
you must ask them why they did not apply before the expiry date and any 
reason(s) given will need to be included in the RE referral to a Decision Maker 
unless the job is exempt from RE action. 
124.  If the expiry date has not yet been reached it is good practice to make 
clear to the claimant, that refusal or failure to apply for the job by this date, or 
subsequent non-acceptance of the job if offered, may result in the loss of JSA. 
This ensures the claimant can make their decision about whether to apply in 
the full knowledge of the possible consequences.  
125.   It is important you carry out all the action described in paragraphs 113 
to 124 as appropriate to ensure compliance with the Performance 
Measurement Labour Market Check. 
Referral to a Decision Maker required - claimant using Universal 
Jobmatch (DWP has access to their account) 
126.  If a referral is required, you will do this in the usual way. The only 
difference is you will need to: 
 Record “Job ID 133234 – see Conversation dated 26/11/12.” in the 
‘Notes’ field in the ‘New Referral/Decision Details’ window in LMS and 
also in DART. This will ensure the Decision Maker will know which job 
within Universal Jobmatch the doubt refers to. 
  Select ‘Yes’ to the ‘New Referral/Decision Details’ prompt which will 
appear after you have saved the referral in LMS.  
Action required by Decision Maker - claimant using Universal 
Jobmatch (DWP has access to their account) 
127.  You will make your decision in the usual way. However, you will need 
to view the job. To enable you to do this you will access Universal Jobmatch 
and you will use the Job ID number and Job Details recorded in DART to help 
you find the job.  
128.  To view the job you will need to login to the UJ Application and find the 
claimant. From the claimant’s Homepage you will then need to select the 
‘View All’ link within the claimant’s ‘Saved jobs’ section. You can then select 
the Job Title link to find the job details/description.       
Finding and notifying the claimant of a job - claimant using 
Universal Jobmatch (No DWP access to their account) 
129.  You will select the ‘GOV.UK job search’ link from the UJ application 
homepage and find a suitable job by: 
  entering data in the Search criteria fields and select ‘Search’; or 
  select the ‘Browse Jobs’ link.  

130.  Scenario 18 in Learning Product 05 contains further details on how to 
search for a job on behalf of a claimant. 
131.  When you have found a suitable job you will select ‘Print’ from the ‘Job 
Details’ page and give the print of this page to the claimant so they know the 
details and how to apply for the job. You must tell the claimant they can easily 
find the job later by entering the Job ID number shown on the print in the: 
  ‘Any skills, keywords or Job ID’ Search criteria field from their UJ 
Homepage and select ‘Search’ or 
  ‘Skills (optional)’ field after accessing ‘www.gov.uk/jobsearch’.  
132.  You must also take the action described in paragraphs 108 to 112.  
133.  You must also explain to the claimant that because they have not given 
us access to view their account, they will need to confirm to us that they 
applied for the job at their next jobsearch review by: 
  bringing in prints from their ‘Saved Jobs’; ‘Activity History’ and/or 
‘Application History’ screens/pages from their Universal Jobmatch 
account. However, this will not possible for claimants who do not have 
access to a printer or cannot afford to print out copies of these 
screens/pages; or  
  showing these screens/pages if they have access to the internet on a 
smartphone. Districts will need to consider the guidance on Restricted 
Use of Electronic Media in Jobcentres although paragraph 7 in this 
guidance enables offices to allow claimants to use their mobiles for this 
purpose. 
134.  If it is not possible for the claimant to do any of the above, you must tell 
them they have to login to their account from an available IAD in your office 
and provide evidence that they have applied for the job in their account, e.g. 
by printing off copies of these screens/pages.   
Following up a job - claimant using Universal Jobmatch (No DWP 
access to their account) 
135.  You will do this by checking ‘LMS Conversations’ for any jobs we have 
required the claimant to apply for.  
Claimant says they applied for the job 
136.   Ask the claimant to show you they have applied for the job by one of 
the methods described in paragraphs 133 or 134. If they show you they have 
applied for the job, you must record in ‘LMS Conversations’ - e.g. “Claimant 
applied for admin assistant, Job ID 133234 at GX Recruitment posted 
26/11/12.”   
Claimant says they do not intend to apply or failed to apply for the job 
137.  Any reason(s) given by the claimant for not applying or failing to apply 
will need to be included in the RE referral to a Decision Maker, unless the job 
is exempt from RE action. 
138.  Where the claimant says they do not intend to apply or failed to apply 
because of the hours of the job and the hours were not recorded by the 
company on the job, you must contact them to confirm the hours and record 
this information in DART before making the RE referral to a Decision Maker.   
139. Where 
the 
claimant 
gives no reason or gives a reason which does not 
involve the hours of the job and the hours were not recorded by the company 

on the job, then the hours of the job do not need to be included in the RE 
referral to a Decision Maker. 
Claimant says they do not intend to apply or failed to apply for the job 
but restrictions on availability or an RE discretion applies 

140.  If the claimant says they do not intend apply or failed to apply for the 
job and you determine that a referral to a Decision Maker is not required 
because any restrictions on availability or one of the discretions apply you 
must record in ‘LMS Conversations’ - e.g. “RE action not needed – Permitted 
Period or RE Discretion (followed by the relevant scenario letter) for Job ID 
133234 at GX Recruitment posted 26/11/12.”  
Claimant says they were offered the job but decided not to start 
141.  If the claimant says they were offered the job but decided not to start 
you must ask why and any reason(s) given will need to be included in the RE 
referral to a Decision Maker unless the job is exempt from RE action. 
Claimant says they have not yet applied for the job but still intends to 
142.  If the claimant says they have not yet applied for the job but still intends 
to, you must check the job has not expired in UJ. You can find the expiry date 
of a job by taking the action described in paragraph 108. If the job has expired 
you must ask them why they did not apply before the expiry date and any 
reason(s) given will need to be included in the RE referral to a Decision Maker 
unless the job is exempt from RE action. 
143.  If the expiry date has not yet been reached it is good practice to make 
clear to the claimant, that refusal or failure to apply for the job by this date, or 
subsequent non-acceptance of the job if offered, may result in the loss of JSA. 
This ensures the claimant can make their decision about whether to apply in 
the full knowledge of the possible consequences. 
144.  It is important you carry out all the action described in paragraphs 135 
to 143 as appropriate to ensure compliance with the Performance 
Measurement Labour Market Check. 
Referral to a Decision Maker required - claimant using Universal 
Jobmatch (No DWP access to their account) 
145.  If a referral is required, you will do this in the usual way. The only 
difference is you will need to: 
 Record “Job ID 1332348 – see Conversation dated 26/11/12.” in the 
‘Notes’ field in the ‘New Referral/Decision Details’ window in LMS and 
also in DART. This will ensure the Decision Maker will know which job 
within Universal Jobmatch the doubt refers to. 
  Select ‘Yes’ to the ‘New Referral/Decision Details’ prompt which will 
appear after you have saved the referral in LMS. 
146.  However, you may need to view the job details/description. How you do 
this in these cases will depend on whether the job has expired. You can find 
the expiry date of a job by taking the action described in paragraph 108 
Job not expired 
147.  To view the job details/description you need to enter the Job ID number 
recorded in ‘LMS Conversations’ in the: 

  ‘Any skills, keywords or Job ID’ Search criteria field from the UJ 
Homepage and select ‘Search’ - you can then select the Job Title link 
to find the job; or 
  ‘Skills (optional)’ field after accessing ‘www.gov.uk/jobsearch’ and select 
‘Search’ - you can then select the Job Title link to find the job.  
Job Expired 
148.  Until a change can be made to the UJ User Groups you must operate a 
workround to enable you to view the job details/description of an expired job. 
This means you will need to ask the Employer Adviser (or somebody else in 
your office) who will have the ‘Contact Centre’ User Group to do this for you. 
They will be able to view the job details/description by selecting the ‘Find 
company/recruiter’ link from the UJ application homepage which will open the 
‘Company and recruiter search’ screen/page. They will then enter the Job ID 
number in the ‘Enter search details’ field and select the ‘Job ID’ radio button 
and select ‘Go’. To view the job details/description they will select the Job 
Title link. 
Action required by Decision Maker - claimant using Universal 
Jobmatch (no DWP access to their account) 
149.  You will make your decision in the usual way. However, you may need 
to view the job details/description. How you do this in these cases will depend 
on whether the job has expired. You can find the expiry date of a job by taking 
the action described in paragraph 108 
Job not expired 
150.  To view the job details/description you need to enter the Job ID number 
recorded in ‘LMS Conversations’ or DART in the: 
  ‘Any skills, keywords or Job ID’ Search criteria field from the UJ 
Homepage and select ‘Search’ - you can then select the Job Title link 
to find the job; or 
  ‘Skills (optional)’ field after accessing ‘www.gov.uk/jobsearch’ and select 
‘Search’ - you can then select the Job Title link to find the job.  
Job Expired 
151.  Until a change can be made to the UJ User Groups you must operate a 
workround to enable you to view the job details/description of an expired job. 
This means DM teams will need to allocate some DMs with the ‘Contact 
Centre’ User Group and others with the ‘Jobseeker Facing’ User Group. 
152.  DMs with ‘Contact Centre’ User Group access will then be able to view 
the job details/description by selecting the ‘Find company/recruiter’ link from 
the UJ application homepage which will open the ‘Company and recruiter 
search’ screen/page. You will then enter the Job ID number in the ‘Enter 
search details’ field and select the ‘Job ID’ radio button and select ‘Go’. To 
view the job details/description details select the Job Title link.       

Finding and notifying the claimant of a job - claimant not using 
Universal Jobmatch 
153.  You can still require JSA claimants who have chosen not to use 
Universal Jobmatch to apply for jobs unless the job is exempt from RE action. 
You will need to find these jobs through: 
  other sources such as other job sites, newspapers or magazines; or 
  using the ‘GOV.UK jobsearch’ link from the UJ application to find jobs 
that the customer can apply for outside of the service – i.e. the 
arrangements allow for applications to be made to an external website 
address or by post or by telephone.   
154.  In these cases you will use the Spec Sub functionality on LMS and 
record a submission.  
155.  However, if a Spec Sub is being used for a job you have found from the 
UJ application, you may find all the information recorded in UJ about the job 
does not allow you to complete all the required Spec Sub fields in LMS. In 
these cases you must record the Spec Sub as follows:   
Step 
Field 
Action 
1  
Employer 
Insert details held in Universal Jobmatch 
2 Address Insert 
‘UJ VAC’ 
3 Postcode 
Insert 
‘UJ VAC’ 

Notes 
Insert the UJ Job ID number – e.g. ‘UJ Job ID 
254666’ 

5 Contact Insert 
‘UJ VAC’ 
6 Tel 
No  Insert 
‘0111 111111’ 

Job Title  
Insert details held in Universal Jobmatch 

SOC 
Insert SOC 1111 (see NOTE) 

SIC 
Insert SIC 01.1 (see NOTE) 
10 
Type 
Select ‘Employment’ option from the drop down list 
11 
Bus Proc 
Select appropriate option from the drop down list 
NOTE: You no longer need to look up the correct SOC/SIC code for spec 
subs so to save time you may simply enter the codes at Steps 8 and 9.   
156.  You will not need to print a Spec Letter from LMS as you will select 
‘Print’ from the ‘Job Details’ page in UJ and give the print of this page to the 
claimant so they know the details and how to apply for the job. You must also 
copy the URL of this page on to the print and tell the claimant they will need to 
type the URL into their browser so they can easily find the job later, i.e. 
'http://jobsearch.direct.gov.uk/GetJob.aspx?JobID=254666'. To save time 
handwriting the URL each time you do this, it is good practice to have slips of 
paper printed with the static part of the URL - i.e. 
'http://jobsearch.direct.gov.uk/GetJob.aspx?JobID=' so you can simply add 
the Job ID number to the end - i.e. ‘254666’. This can then be attached to the 
print of the 'Job Details' page.  
157.  You must also take the action described in paragraphs 108 to 112. 
Following up a job - claimant not using Universal Jobmatch 
158.  You will do this in the usual way – i.e. by looking at any Spec Subs 
recorded via the [Hist] button on LMS. You will then need to ask the claimant 
if they have applied for the job and record the outcome by selecting the 

[AmSub] button and then entering the details in the ‘Notes’ field within the 
‘Amend Spec Sub’ details window unless the job is exempt from RE action. 
For example, if the claimant says they:  
  applied for the job including the date and by what method. 
  did not apply for the job including any reason(s) given for not applying .  
  did not apply for the job and you determine that a referral to a Decision 
Maker is not required because any restrictions on availability or one of 
the discretions apply you must record “RE action not needed – 
Permitted Period or RE Discretion (followed by the relevant scenario 
letter).”
  
  were offered the job but decided not to start you must ask why and any 
reason(s) given will also need to be recorded. 
Claimant says they have not yet applied for a Universal Jobmatch job 
but still intends to 

159.  If the claimant says they have not yet applied for a Universal Jobmatch 
job but still intends to, you must check the job has not expired in UJ. You can 
find the expiry date of a job by taking the action described in paragraph 108. If 
the job has expired you must ask them why they did not apply before the 
expiry date and any reason(s) given will need to be included in the RE referral 
to a Decision Maker unless the job is exempt from RE action. 
160.  If the expiry date has not yet been reached it is good practice to make 
clear to the claimant, that refusal or failure to apply for the job by this date, or 
subsequent non-acceptance of the job if offered, may result in the loss of JSA. 
This ensures the claimant can make their decision about whether to apply in 
the full knowledge of the possible consequences. 
161.  It is important you carry out all the action described in paragraphs 158 
to 160 as appropriate to ensure compliance with the Performance 
Measurement Labour Market Check. 
Referral to a Decision Maker required - claimant not using 
Universal Jobmatch 
162.  If a referral is required, you will do this in the usual way. 
Action required by Decision Maker - claimant not using Universal 
Jobmatch 
163.  You will make your decision in the usual way. 
 

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