DWP Central Freedom of Information Team
Annex A
e-mail: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxx.xxx.
gov.uk
Our Ref: VTR
1366
Annex A
26 March 2013
Dear Kelly,
Thank you for your Freedom of Information request received on 22 March 2013.
You asked:
Signed on as requested on monday 18th March. should have recieved a payment 21st of March
2013...However I did not reciveve this. I also made a hardship claim 3 weeks ago due to a unfair
sanction. this was approved and also not paid!
I HAVE GONE 1 MONTH WITHOUT FOOD- i have no gas, no electric. My rent is owed by the
council and will threaten eviction if I do not pay it soon.
I have continuously phoned the benefit office of stratford yet the paying team are refusing to put my
payment through still...I am borderline diabetic...so COULD DROP DOWN DEAD AT ANY POINT
due to low sugar...I have no friends and no family to help me. I am also battling depression and have
attempeted sucide 4 times this past month.
Job centre plus know this yet refuse to help
Why won't you help me and pay me what I AM legally entitled to?
As this is a query about your own benefit claim we are unable to answer it under the provisions
of the Freedom of Information Act. To get information about your claim you will need to make
a Subject Access Request under the Data Protection Act. To do this you can visit this web
page: http://www.dwp.gov.uk/privacy-policy/data-protection . You can find all the relevant
information about making a Subject Access request there. Alternatively you can complete the
attached form and hand it in at your nearest DWP office.
We advise that you continue a dialogue with DWP to resolve the issues with your claim. To get
advice or information about a claim you’ve already made you should contact your local
Jobcentre Plus office.
Other sources of support are available from non-governmental organisations such as The
Samaritans (www.samaritans.org - 08457 90 90 90) or your local Citizens Advice Bureau
(http://www.citizensadvice.org.uk/index/getadvice.htm).
If you have any queries about this letter please contact us quoting the reference number
above.
Yours sincerely,
DWP Central FoI Team
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Your right to complain under the Freedom of Information Act
If you are not happy with this response you may request an internal review by e-mailing freedom-of-information-
xxxxxxx@xxx.xxx.xxx.xx or by writing to DWP, Central FoI Team, Caxton House, Tothill Street, London, SW1H
9NA. Any review request should be submitted within two months of the date of this letter.
If you are not content with the outcome of the internal review you may apply directly to the Information
Commissioner’s Office for a decision. Generally the Commissioner cannot make a decision unless you have
exhausted our own complaints procedure. The Information Commissioner can be contacted at: The Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF www.ico.gov.uk