This is an HTML version of an attachment to the Freedom of Information request 'Universal Jobmatch Toolkit Chapters 1, 2, 3 and all others'.

Chapter 01 - Overview 
Background  
1.  Universal Jobmatch (UJ) is available to all people looking for work whether 
they are claiming benefits or in work. Although staff in Jobcentres usually 
deal with people claiming benefits, this chapter uses the term jobseekers 
throughout to reflect UJ terminology. This terminology also means 
employers/businesses are called companies and individuals that work in 
the companies are called recruiters. Therefore: 
  Company – the organisation/business that wishes to advertise job 
postings on UJ. 
  Recruiter – the individual employed by the company that performs 
actions (for example, uploads a job posting) within the service on 
behalf of that company.   
2.  The new service is part of DWP’s Digitalisation Programme, it forms a key 
component of our commitment to providing easy online access to 
Government services. It will be available in English and Welsh and enable: 
  individual jobseekers to create a personal account and CV, detailing 
their work requirements, skills, experience, preferences and job search 
history;  
  companies to have the facility to manage their own accounts online, at a 
time to suit them, 24 hours a day, 7 days a week;  
  an automatic match of jobseekers and jobs, with notification as a 
minimum by email to companies and jobseekers;  
  richer information on job search activity to inform adviser intervention 
strategies and skills demand;  
  feedback on the service by companies, jobseekers and DWP; and 
  better information available for jobseekers and DWP staff to understand 
skills gaps.  
3.  Monster Worldwide Limited, an experienced market leader in the 
recruitment sector, has been appointed as the supplier for the delivery of 
the new web based job posting and matching managed service and the 
service will go-live on 19 November 2012.  
Objectives/Scope 
4.  Universal Jobmatch (UJ) is a new web based job posting and matching 
service. This service will: 
  Be a ‘managed service’ and will be accessed by jobseekers via 
GOV.UK, by companies via GOV.UK (replaced Business Link, 
Business Gateway and Business Wales) or by DWP staff via an icon 
on the DWP desktop. 
  Replace the following existing DWP IT services, ERM, EDon, Job 
Warehouse, VTS and Jobs & Skills.  
  Modernise the delivery of our employment services, aimed at making us 
the online job site of choice for companies/recruiters. 
  Improve our credibility with companies by matching suitable jobseekers 
to their job postings and providing additional HR and recruitment 
support.  

5.  It is not a replacement for LMS but it will replace the employer records and 
vacancy functionality on LMS. All jobs and employer records will be held 
on the new service. All existing LMS jobseeker functionality will remain. 
Benefits for companies 
6.  Universal Jobmatch (UJ) will: 
  Provide companies with a job matching service which will incur no cost 
(but usual internet provider’s charges will apply) at the point of contact. 
  Be accessed by companies via GOV.UK (replaced Business Link, 
Business Gateway and Business Wales) and the service will be 
available 24 hours a day, 7 days a week. 
  Enable companies to post their own jobs, amend closing dates/job 
details, invite applicants to interviews, which will remove the need for 
DWP staff intervention. Although companies claiming an exception to 
the Equality Act when posting jobs will still require DWP intervention.  
  Allow companies to run jobseeker searches before they post a live job 
on UJ to test the labour market. This will provide an anonymised list of 
candidates that will match their search criteria ranked by best match 
first. 
  Enable companies to invite jobseekers to apply online for their jobs and 
provide a service that will allow them to manage their recruitment 
online. 
Benefits for jobseekers  
7.  Universal Jobmatch (UJ) will allow jobseekers to: 
  Create a personalised account which will allow them to upload their CV 
and profile, or help them to create one. 
  Receive ongoing job matches to their profile, or their specified job 
search criteria or run ‘anonymous’ job searches if they have not 
created an account. 
  Work more closely with their personal adviser to identify any skills gaps. 
  Apply for jobs online and send their CV to a company through the 
service. 
  Record any details about other job searches they do so that all their 
jobsearch activity will be held in one place.   
  Search for jobs in Europe or Internationally. 
8.  More detailed information on how jobseekers will use UJ can be found in 
Chapter 2 of this toolkit. 
Benefits for DWP staff 
9.  Universal Jobmatch (UJ) will provide staff with: 
  A view of the jobseeker’s UJ account, enabling advisers with the 
jobseeker’s consent, to check their account history, view actions 
against matches, view company feedback, review application history 
and any highlighted skills gaps. 
  Opportunities to focus time with the jobseeker to optimise CVs and 
identify skills gaps and make best use of the automated job search and 
matching service. 

  More time to target the help they give to ‘harder to help’ jobseekers.  
  Improved Management Information to help target support for companies 
and jobseekers. 
10. More detailed information on how DWP staff will use UJ can be found in 
Chapter 3 of this toolkit. 
 

Chapter 02 – Jobseekers  
Jobseeker creates an account   
1.  Universal Jobmatch (UJ) is available to all people looking for work whether 
they are claiming benefits or in work. Although staff in Jobcentres usually 
deal with people claiming benefits, this chapter uses the term jobseekers 
throughout to reflect UJ terminology unless a specific reference to 
claimants is required. This terminology also means employers/businesses 
are called companies and individuals that work in the companies are 
called recruiters. Therefore: 
  Company – the organisation/business that wishes to advertise job 
postings on UJ. 
  Recruiter – the individual employed by the company that performs 
actions (for example, uploads a job posting) within the service on 
behalf of that company.   
2.  If the jobseeker already has a Government Gateway account all they need 
to do is access www.gov.uk/jobsearch and select the ‘Login to Universal 
Jobmatch’ link which will launch the ‘Universal Jobmatch Login’ page. The 
jobseeker then simply enters their ‘User ID’ and ‘Password’ and selects 
‘Log in’.  
3.  If the jobseeker does not have a Government Gateway Account, they will 
need to create one in order to receive the full benefits of UJ. This means 
they will need a Government Gateway User ID and password. To do this 
they will need to access www.gov.uk/jobsearch and select the ‘Register 
with Universal Jobmatch’ link. This will launch the ‘Register for a 
Government Gateway account’ page.  
4.  The jobseeker then needs to input their first name(s), surname, email 
address and enter a password. The email address must be a unique 
address. For example, two jobseekers in the same house cannot use the 
same email address.     
5.  When they have done this, the service provides the jobseeker with 
confirmation of successful registration and their Government Gateway 
User ID. For example, this will look like - 4965 5695 4585. You must 
advise the jobseeker to make a note of this number because they will need 
this and the password they entered to access UJ.   
6.  The service also displays a page which tells the jobseeker they will receive 
an e-mail in the address they provided which describes how to verify their 
email address. To complete this process, the jobseeker needs to select 
the link provided in the email or to paste it into the browser address bar. 
7.  When they have done this, a confirmation message tells the jobseeker that 
the email address provided has been verified and is now linked to their 
Government Gateway Account. All the steps to create a Government 
Gateway Account and access UJ have now been completed and the 
jobseeker is now able to select the ‘Log in’ button from the UJ homepage.  
8.  The UJ Login page now appears and the jobseeker must enter their User 
ID and password they created from the Government Gateway registration 
process. The first time a jobseeker logs into their account they are directed 
to the ‘Profile’ page in order set up their Profile. During completion, the 

jobseeker must tick a box to confirm they have read the Universal 
Jobmatch Standards of Behaviour.  
9.  The jobseeker also has the option to: 
  Authorise DWP to view their account; and 
  Receive messages from DWP.     
10. They must also agree to complete the mandatory EIQ (Equality Impact 
Questionnaire) although if they do not wish to disclose any information 
they can select the ‘Prefer not to say’ option throughout the questionnaire.  
11. Once they have completed the questionnaire the jobseeker gets a 
message on screen to tell them the account set up is complete and when 
they select the ‘Continue’ button the jobseeker is now presented with their 
homepage.   
Jobseeker does not create an account 
12. Jobseekers that do not create an account will only be able to use 
Universal Jobmatch (UJ) to conduct anonymous job searches. To do this 
they will need to access www.gov.uk/jobsearch and enter a Job title and/or 
Town, place or postcode and/or Skills in the search fields and select 
‘Search’.  
13. JSA claimants will be encouraged to register and create an account by 
personal advisers and assistant advisers who will explain the benefits to 
claimants of creating a profile and public CV in UJ. Further guidance on 
how advisers and assistant advisers will do this can be found in Chapter 3 
of this toolkit.   
14. However, where attempts to persuade JSA claimants to create a profile 
and public CV have failed, a Jobseeker’s Direction can be used to 
mandate them to do so in appropriate circumstances. Further guidance on 
how and when JSA claimants can be mandated to create a profile and 
public CV can be found in Chapter 3 of this toolkit. 
Jobseeker account set up complete 
15. When the jobseeker has completed their profile and set up their account 
they can view their Account Homepage which includes screens/pages 
about their: 
  Alerts received.  
  Messages from companies. 
 Saved Jobs. 
 Recommended Jobs. 
 Saved Searches. 
  CVs created and saved. 
  Application History.  
 Activity History. 
16. The full web page for each of these screens/pages can be accessed by 
clicking on the ‘View All’ link.  
Alerts 
17. This page contains various alerts which tell the jobseeker about actions 
they need to take such as to: 
  apply for a job which is soon to close; 

  complete a CV; 
  reply about an interview offered by a company; 
  update saved searches to enable more results to be returned; 
  reply to a job which has been e-mailed to them. 
Messages 
18. This page contains messages which include feedback from companies 
and invitations to apply for jobs. It will also include messages from DWP 
staff. Messages will expire 91 days after the posted date. 
19. Feedback from companies (which is a voluntary action) will, for example, 
tell the jobseeker: 
  They do not have the skills for the job; 
  The job is on hold; 
  They do not have sufficient experience for the position. 
20. Messages from DWP staff may, for example, be from their adviser asking 
the jobseeker to contact them about their CV. They will do this using the 
Caseloading functionality in UJ.     
21. Invitations to apply for jobs can be identified from the list of messages as 
they will have a ‘flag’ next to the description.    
Saved Jobs 
22. This page contains details of all jobs saved by the jobseeker and all jobs 
saved by DWP staff. Jobs saved by DWP staff can be identified from the 
list as ‘Jobs saved by your adviser’ and they will have a grey circle next to 
the job to inform the claimant of this.  
23. Jobseekers will be able to view the full job details and take action to either 
apply for or delete the job.  
NOTE: Jobseekers will not be able to delete jobs recorded as ‘Jobs saved by 
your adviser’
.    
Recommended Jobs 
24. This page contains details of jobs which have been automatically matched 
by Universal Jobmatch from the information recorded by the jobseeker in 
the ‘Skills I want to be matched against’ field from within their Profile page.    
Saved Searches 
25. This page contains details of all job searches that the jobseeker has saved 
so they can be easily accessed later. Up to five possible searches can be 
saved at any one time. Jobseekers can edit and save or cancel an existing 
saved search. They can also choose to set up email alerts to let them 
know when a match has been found from the search criteria they saved. 
They do this by selecting either ‘Daily’ or ’Weekly’ from the ‘Email 
frequency’ field when creating or editing a Saved Search.    
CVs 
26. This page contains details of all CVs created by the jobseeker. They can 
create or upload a new CV and edit or delete their existing CVs. Up to five 
CVs can be saved by the jobseeker at any one time but they must choose 
only one CV to be searchable by companies to return matches to them 

which will then have a status recorded as Public. The status of any other 
CVs created will be recorded as Private.   
27. Jobseekers  can: 
  Build a CV; or 
  Upload a saved CV from their computer; or 
  Copy and paste from a CV on their computer.    
Build a CV 
28. Jobseekers can build a CV by completing sections on: 
 Contact Information; 
 Experience; 
 Qualifications; 
 Job Preferences. 
Upload a saved CV 
29. Jobseekers can upload a saved CV from their computer which must be a 
Microsoft Word file of 500 KB or smaller.  
Copy and paste from a CV 
30. Jobseekers can copy and paste their entire CV from their computer up to a 
maximum of 20,000 characters.   
Public CV status 
31. A Public CV will be used to return matches to companies from jobs they 
have placed and from jobseeker searches they have run. The company 
may then invite those jobseekers with the closest matches to apply for the 
job via the jobseeker’s Messages page.    
Private CV status 
32. A Private CV will not return matches to companies from jobs they have 
placed or from jobseeker searches they have run. However, the status of a 
Private CV can be amended to Public at any time by the jobseeker.  
Application History 
33. This page allows the jobseeker to: 
  review their applications; 
  check the status of a CV; 
 track their application progress; 
  request feedback from companies; 
  make notes about each application to help them remember details, 
names and other important information. 
Activity History 
34. This page allows the jobseeker to review all job activity, including CV 
updates, applications and interviews.  
35. The jobseeker can also add their own job search notes by typing in the 
Job Search Note Text Box and clicking on ‘Save’. An Icon identifies all 
notes created this way and refers to them as ‘My Notes’.   

36. The following activities will be recorded in the list of Activity Details (this list 
is not exhaustive): 
  Requested feedback from a company; 
  Created or updated a CV; 
  Accepted new Terms and Conditions; 
  Declined an invitation to apply for a job. 
 

Chapter 03 – Using Universal Jobmatch (UJ)  
About this guidance 
1.  Universal Jobmatch (UJ) is available to all people who are looking for work 
whether they are claiming benefits or in work. However, this guidance 
uses the term claimants rather than jobseekers or customers (except 
where UJ functions specifically refer to jobseekers). 
Benefits to DWP staff 
2.  The benefits of using Universal Jobmatch (UJ) are detailed in Chapter 01 
of this toolkit. 
Accessing Universal Jobmatch 
3.  Universal Jobmatch is accessed by selecting the icon on your desktop.  
The first time you access the service you will be required to set up your 
password by selecting the ‘Create/Reset your password’ link. You will be 
required to enter your Username which will be your usual login ID to your 
computer and the system sends you an email. Your login ID is the 8 digit 
DWP IT number which can be found when you remove your smartcard. 
You will then need to check your email and select the hyperlink within the 
email to ‘Reset your Password’. Your password must be a: 
  Minimum of 8 and a maximum of 10 characters; and 
  Combination of upper and lower case letters and should contain at least 
one symbol and at least one number.  
4.  When you have entered your Username and password you will select the 
‘Login’ button. The UJ homepage will then be displayed and from here you 
will be able to access various functions such as: 
 My profile. 
 Find jobseeker. 
  Caseloading folders.  
  GOV.UK job search.   
5.  However, you will have access to different functions depending on your job 
role so the homepage will only display the functions that are relevant to 
your access level.  
6.  The Log in presentation also shows how you will do this. 
My profile 
7.  Selecting ‘My profile’ will allow you to change your password at any time. 
You will also be able to view from this screen/page the details used to 
create your profile on the UJ Application and these are your: 
 Email address. 
 Username. 
 First name. 
 Surname. 
  Manager email address. 
 Location. 
 Role. 

Find jobseeker 
8.  You must select the ‘Find jobseeker’ link from the UJ Application 
Homepage and enter one of the following search types in the ‘Enter 
search details’ field: 
 Email address. 
 Phone number. 
  Jobseeker UJ ID (see NOTE below). 
 Surname. 
 First name. 
9.  It is not recommended you use either the Surname or First name because 
this is likely to return multiple returns and it will be difficult to find the 
correct claimant. In particular, using a common surname (e.g. Smith) or 
any First name will lead to thousands of returns. 
NOTE: The claimant will not know their Jobseeker UJ ID number. This will 
only become known by DWP staff after using any of the other search types 
listed above to find the claimant.       
10. When you have found the claimant, you will be able to select the ‘Login’ 
link to access their UJ account. However, you will only be able to do this if 
the claimant has given DWP permission to do so.     
11. Scenario 14 in Learning Product 05 contains further details on how to 
search for a claimant and login to their account.  
Caseloading folders 
12. You can save up to 12 caseloading folders and you can name each folder 
as you wish and rename these at any time. There is no limit on the number 
of claimants you can save in each folder. These folders can only be 
accessed by you and cannot be viewed by other DWP staff.   
13. How you use these folders is up to you but you may use them to group 
claimants for example by: 
  Claimants who have not allowed DWP to access their account.  
  Client Group.   
  Type of work they are looking for. 
 Signing Day/Cycle. 
14. To create a folder you must select ‘Add folder’ and give it a name. From 
here you must select ‘Create folder’. You will then be able to click on the 
‘Select’ link to access the folder. To add a claimant to the folder you will 
need to find the claimant and when you have done this, you must select 
the tickbox for the Caseloading folder you created.  
15. To view the claimant in the folder, select the ‘Manage caseloading folders’ 
link, then click the ‘Select’ link for the folder in the main Caseloading 
folders screen/page.      
16. You will also be able to see how many claimants you have in each folder 
from the main Caseloading folders screen/page and delete and rename 
folders from this screen/page. 
17. Within each folder you will be able to send messages to all or a selected 
number of claimants. For example you may want to tell: 
  all claimants in a folder about a Jobfair that will be held locally; or 

  one claimant to contact you about their public CV as you may be able to 
advise them on how it can be improved so that it returns more accurate 
matches to companies; or    
  a selected number of claimants who particularly match jobs posted by a 
local employer.   
18. If the claimant does not tick the ‘I would like to receive messages from 
DWP’ box when they create their profile (although they can amend their 
profile at any time) any messages you send via this function will not be 
received by the claimant. However, UJ will tell you which claimant(s) have 
not received any messages you send.  
19. It is important you manage the claimants in each folder – for example, 
when a claimant finds work and no longer claims JSA you will need to 
remove them by selecting the relevant folder, then from the list of 
claimants you must mark the tickbox for the claimant and then select the 
‘Remove’ link. 
20. Scenario 14 in Learning Product 05 contains further details on 
Caseloading functionality. 
GOV.UK job search 
21. Universal Jobmatch will transform how claimants access and apply for 
jobs. They can access the full service via GOV.UK using an internet 
enabled computer/device or smartphone although access via the mobile 
app will only enable claimants to run anonymous job searches. 
22. They will be able to search and view jobs, set up an account and build and 
upload their public CV. Claimants will receive automatic matches to 
employers jobs from the ‘Profile’ they created. These job matches will be 
put into their ‘Recommended Jobs’ page in UJ. UJ will also search through 
their public CV and make a match back to the company. Therefore, you 
will no longer routinely submit claimants to jobs or undertake jobsearch. 
23. However, this function allows you to search for a job on behalf of a 
claimant – for example, if they are not using UJ. In these cases you will 
select the ‘GOV.UK job search’ link from the UJ application and find a 
suitable job by: 
  entering data in the Search criteria fields and select ‘Search’; or 
  selecting the ‘Browse Jobs’ link.  
24. Scenario 18 in Learning Product 05 contains further details on how to 
search for a job on behalf of a claimant.  
25. UJ brings a shift in the focus from helping claimants search for jobs, to 
looking instead at the claimant’s activity on UJ. This also means you will 
suggest ways for them to improve the matches they receive from the 
information they have recorded about their skills and in their public CV. 
You will also support, motivate and/or challenge them to respond to these 
matches to help improve their chances of finding work.  
‘Skills I want to be matched against’ field 
26. You will only be able to see this field if the claimant has given DWP 
permission to access their account. It is an important field for claimants 
because the information they record here will be used by UJ to 
automatically match them to jobs posted by companies which will be put 
into the claimant’s ‘Recommended Jobs’ screen/page. 

27. Therefore, it is important you understand the type of information that will 
return accurate matches so you can explain this to claimants and help 
them to understand the importance of including skills keywords within this 
field. For example, it must not be used to record things such as: 
 Keen. 
 Reliable. 
 Eager. 
 Timely. 
28. If the claimant is receiving little or no matches in ‘Recommended Jobs’ this 
will indicate that the information held in this field needs to be reviewed and 
updated.  
29. You can help the claimant improve the matches they receive by telling 
them they can review their skills for the types of jobs they are looking for in 
UJ. To do this the claimant needs to select the ‘Review your skills’ link 
from within the ‘Job Details’ page for any job they were viewing. 
30. This will take them to the ‘Skills analysis’ screen/page. This will provide a 
list of ‘Recommended Skills’ for the job they were viewing and compare 
them to the skills they have recorded in the ‘Skills I want to be matched 
against’ field from within their profile. 
31. The claimant can then look at the list of ‘Recommended Skills’ for the job 
and add any they have to the ‘Your Skills’ list by entering the skill in the 
free text field and clicking ‘Add Skills’. 
32. They can also find ‘Recommended Skills’ for a different type of job by 
entering the Job Title in the free text field and clicking ‘Find Skills’. Any 
skills the claimant has can then be added to their skills by again entering 
the skill in the free text field in the ‘Your Skills’ list and clicking ‘Add Skills’.    
CVs 
33. You will only be able see a claimant’s CV(s) if the claimant has given DWP 
permission to access their account. Further information about how a 
claimant can use this function can be found in Chapter 2 of this toolkit. 
Scenario 16 in Learning Product 05 contains further details on how a 
claimant can create a CV. 
34. You will need to explain to claimants the importance of including skills 
keywords in the ‘Duties, achievements and related skills field’ within their 
CV when using the ‘Build CV’ function and that having a public CV 
improves their chances of finding a job because when a recruiter posts a 
job, Universal Jobmatch will search through their public CV and make a 
match back to the company. 
Explaining the benefits to claimants of creating a profile and 
public CV in Universal Jobmatch  
35. Advisory Services Teams will play a crucial role in promoting and 
encouraging take up of Universal Jobmatch. Therefore, it is important that 
personal advisers and assistant advisers understand the key features and 
benefits of using the service so they can tell claimants about this. The 
messages you should be including in your conversations with claimants 
are: 

  We are improving how you can search and apply for jobs. Our new 
service, Universal Jobmatch is available from 19 November 2012 and 
replaces ‘Job and Skills’. 
  The new improved service will make your job search quicker and easier.  
  Use the service at a time to suit you, 24 hours a day, seven days a 
week and it’s free (but your usual internet provider’s charges will 
apply). 
  You will be able to log on to your account from a home 
computer/device, smartphone or anywhere with internet access. 
  It uses the latest job search and matching technology to help find jobs 
that are right for you. 
  Create and manage your own account online, and tailor your 
preferences to suit the job you are looking for. 
  You can apply for most jobs online, giving you more time to spend on 
the actual applications.  
  There is help available via a help tool within UJ to create a public CV, or 
you can upload one you already have. 
  Information recorded on your public CV will be automatically matched 
with suitable jobs and used to produce an anonymised list of 
candidates who match a company’s job requirements. The company 
can then invite jobseekers to apply for their job and will only see the 
public CV if the jobseeker agrees after being invited to apply.  
  You can receive alerts to notify you when new jobs are posted that 
match your job search. 
  You can also record details about other job searches you do, so that all 
your job search activity will be held in one place. 
  The service is available in Welsh (if required). 
Explaining the benefits to claimants of allowing DWP access 
to view their account 
36. In terms of the benefits of allowing DWP access to view their account, you 
will need to explain that if they do so, it will make it easier for their personal 
adviser (because they will be able to view their account information 
directly) to give them extra help to improve their chances of being matched 
to a job – for example, their personal adviser can help them:   
  Improve the matches they get by reviewing their profile or public CV.  
  Identify any skills gap and/or training needs. 
  Discuss how they can refine their public CV. 
37. You can also tell the claimant: 
  they will not have to provide evidence of their jobsearch activity on 
Universal Jobmatch each time they attend the Jobcentre at their 
jobsearch reviews or advisory interviews as we will be able to view all 
this activity online; and 
  if they allow DWP access, they can change it back at any time to not 
allow DWP access.       

Claimant agrees to create a profile and public CV in Universal 
Jobmatch and allow DWP to access their account 
38. In these cases, you will need to: 
  Issue the Cookies factsheet which is available in English and Welsh to 
the claimant and explain that they can use one of the IADs in the 
Jobcentre should they not wish to accept cookies. 
  Explain how to register for a Government Gateway Account (this will not 
be necessary if the claimant tells you they already have a Government 
Gateway Account) and create a profile and public CV within Universal 
Jobmatch. Scenario 15 in Learning Product 05 and Chapter 02 of this 
toolkit contains full details on how a claimant creates a profile and 
Scenario 16 contains further details on how a claimant creates a public 
CV.   
  Create a WorkFlow or Conversation in LMS so we can check they have 
done this at the claimant’s next attendance at the Jobcentre. If using 
WorkFlow, record in the: 
  ‘Description’ field (‘Details’ field if using Conversation), ‘Claimant 
agreed to create UJ account and allow DWP access; 
  ‘Action Type’ field, ‘JP- Other’; and  
  ‘Priority’ field, ‘High’.  
NOTE: You may also issue the ‘How to Use Universal Jobmatch’ leaflet, 
which is available in English and Welsh if you think it will help the claimant 
understand how to register and login to their account. If so, you will need to 
select either the English or Welsh links in this paragraph and print the leaflet.   
39. If the claimant says they do not wish to accept cookies or they do not have 
access to the internet for reasons unrelated to cookies, you must take into 
account whether the claimant can reasonably access a DWP IAD. If they 
are not reasonably able to do so, you must record, “Claimant not using 
Universal Jobmatch – does not wish to accept cookies/does not have 
access to the internet (delete which does not apply) and claimant has no 
reasonable access to an IAD” 
in the ‘Additional Notes’ field within the 
‘More’ hotspot on LMS. This is required so the claimant is not asked why 
they are not using the service each time they attend at the Jobcentre. 
40. If the claimant is reasonably able to access an available DWP IAD, 
arrange a date and time for the claimant to use the IAD. The amount of 
time you allow for a claimant to create a profile and public CV will vary and 
you must consider this on a case by case basis – i.e. some claimants may 
need 1 hour but others may need much longer (there is no specific time 
limit on this) and if so, a longer time slot to use the IAD must be arranged. 
Claimants are entitled to travel cost reimbursement for any appointments 
outside their normal signing arrangements.    
41. When the claimant next attends you will need to follow up the WorkFlow or 
Conversation as appropriate and ask them if they created a profile and 
public CV in their Universal Jobmatch account and allowed DWP access. 
If they have, you will be able to check this by searching for the claimant in 
the UJ application and logging into their account. Scenario 14 in Learning 
Product 05 contains further details on how to search for a claimant and 
login to their account.  
42. You will need to record the following in the ‘Additional Notes’ field within 
the ‘More’ hotspot on LMS - Claimant created profile and public CV – DWP 

access by email address/telephone no (insert the actual address or 
number given by the claimant). This is required so we do not keep asking 
the claimant each time they attend at the office.  
43. When the claimant has created a profile and public CV, you must also 
agree with them and record within the What I will do to identify and apply 
for jobs
 part of the Jobseeker’s Agreement how often the claimant will 
check their UJ account for jobs. In doing so, for those claimants using the 
DWP IAD, take into account all of their circumstances including:  
  the availability of IADs; 
  the ability of the claimant to get into the Jobcentre on a regular basis 
(for example their childcare/caring responsibilities or other restrictions 
agreed on their Jobseeker’s Agreement. If the claimant has childcare 
responsibilities, you must make clear to the claimant that they do not 
need to make any extra childcare arrangements, i.e. they will only be 
required to use a DWP IAD during periods covered by existing 
childcare arrangements); and 
  claimants are entitled to travel cost reimbursement for appointments 
outside their normal signing arrangements.  
Claimant agrees to create a profile and public CV in Universal 
Jobmatch but does not allow DWP to access their account 
44. In these cases, you will need to take the action described in paragraphs 38 
to 40 . The only exception to this action is the ‘Description’ field on the 
Workflow or ‘Details’ field on the Conversation must say, ‘Claimant agreed 
to create UJ account but will not allow DWP access’.
 
45. You will also need to explain, that because the claimant does not wish to 
allow DWP access to their account (and this is their decision not ours so 
you cannot issue a Jobseeker’s Direction to gain access) when they next 
attend they will need to bring a copy of their public CV. This may take the 
form of: 
  Prints of their CV screens/pages from their Universal Jobmatch 
account. However, this will not be possible for claimants who do not 
have access to a printer or cannot afford to print out copies of these 
pages; or  
  CV screens/pages from their Universal Jobmatch account if they have 
access to the internet on a smartphone. Districts will need to consider 
the guidance on Restricted Use of Electronic Media in Jobcentres 
although paragraph 7 in this guidance enables offices to allow 
claimants to use their mobiles for this purpose. 
46. If it is not possible for the claimant to do any of the above, you will need to 
ask them to login to their account from an available Internet Access Device 
(IAD) in your office and print off a copy of their public CV. 
47. When the claimant next attends you will need to follow up the WorkFlow or 
Conversation and ask them if they created a profile and public CV in their 
Universal Jobmatch account. If the claimant says they have, you will be 
able to check they have created a profile by searching for the claimant in 
the UJ application. Scenario 14 in Learning Product 05 contains further 
details on how to search for a claimant.  
48. You will not be able to login to their account to check they have created a 
public CV (you will do this by asking for their public CV by one of the 

methods in paragraphs 45 and 46). However, when you search for the 
claimant, in the UJ application it will tell you if they have created a profile 
because your search will return a message which says, “User has not 
provided permissions to access account ”
     
49. You will need to record the following in the ‘Additional Notes’ field within 
the ‘More’ hotspot on LMS - Claimant created profile and public CV – no 
DWP access to account
. This is required so we do not keep asking the 
claimant each time they attend at the office.   
50. When the claimant has created a profile and public CV, you must also 
agree with them and record within the What I will do to identify and apply 
for jobs 
part of the Jobseeker’s Agreement how often the claimant will 
check their UJ account for jobs. In doing so, for those claimants using the 
DWP IAD, take into account all of their circumstances including:  
  the availability of IADs; 
  the ability of the claimant to get into the Jobcentre on a regular basis 
(for example their childcare/caring responsibilities or other restrictions 
agreed on their Jobseeker’s Agreement. If the claimant has childcare 
responsibilities, you must make clear to the claimant that they do not 
need to make any extra childcare arrangements, i.e. they will only be 
required to use a DWP IAD during periods covered by existing 
childcare arrangements); and 
  claimants are entitled to travel cost reimbursement for appointments 
outside their normal signing arrangements. 
Issuing a Jobseeker’s Direction to mandate JSA claimants to 
create a profile and public CV in Universal Jobmatch 
51. Where you have explained the benefits to claimants of creating a profile 
and public CV in Universal Jobmatch and they will not do so willingly, they 
can be mandated to create a profile and public CV.  
52. However, for legal reasons, you cannot issue a Jobseeker’s Direction to 
mandate a claimant to create a profile and public CV unless a DWP IAD 
service is reasonably available to them should they need to use one - for 
example, because they do not want to accept cookies and therefore need 
to have access to a device on which cookies have already been accepted.  
53. You  also  cannot issue a Jobseeker’s Direction to mandate a claimant to 
give us access to their account – this is their decision not ours.  
What to consider before issuing a Direction 
54. The Jobseeker’s Direction guidance explains the factors that must be 
considered before a Jobseeker’s Direction is issued. In particular, a 
Jobseeker’s Direction mandating claimants to create a profile and public 
CV in Universal Jobmatch must be reasonable in terms of: 
  improving the claimant’s employment prospects; and   
  the claimant being able to use the service. 
55. For the majority of claimants, creating a profile and public CV in Universal 
Jobmatch will be an important part of improving employment prospects. 
However, actually creating a profile and public CV and using the service 
may be less than straightforward for some claimants if they are not 
reasonably able to use the service, for example those: 

  with a learning or other health-related condition; or 
  for whom English is their second language; or 
  who lack appropriate literacy and/or numeracy skills; or 
  who are not reasonably able to access their own computer/device (for 
example, because they do not have such a device or cannot afford to 
access the internet) and are not reasonably able to access an 
alternative internet access device in their area (for example, because 
of their personal circumstances, poor internet service in the area or 
lack of access to affordable internet access). 
56. Before issuing a Direction, you must also take into account whether the 
claimant can reasonably access a DWP IAD should they either not have 
reasonable access to the internet or should they wish to exercise their 
right not to accept cookies. You will need to take into account all of the 
claimant’s circumstances (for example, their health, any restrictions on 
their availability, whether they have childcare available) and the availability 
of IADs in your office. For example, if your office has: 
  not yet installed any IADs; or 
  a high number of claimants who need access to a DWP IAD. For 
example because they: 
  do not have access to the internet; or 
  are required to use UJ and wish to exercise their choices relating to 
cookies.  
57. All these considerations must be taken into account before deciding to 
issue a Jobseeker’s Direction. If one or more of the circumstances in the 
previous paragraphs apply and you deem it is unreasonable for the 
claimant to use Universal Jobmatch, you must record why it is not 
reasonable to issue a Direction, for example, “Claimant not using 
Universal Jobmatch – English as a second language” 
or “Claimant not 
using Universal Jobmatch – does not wish to accept cookies and claimant 
has no reasonable access to an IAD” 
in the ‘Additional Notes’ field within 
the ‘More’ hotspot on LMS. This is required so the claimant is not asked 
why they are not using the service each time they attend at the Jobcentre. 
58. In cases where a direction is not reasonable you will need to review the 
claimant's jobsearch activity using other means. 
59. However, where a claimant may not be required to use Universal 
Jobmatch but subsequently their circumstances change (for example, they 
move house to an area where there is a good broadband service and are 
able to afford internet access) you must take the action described in 
paragraphs 35 to 50 as appropriate.     
60. A Direction must not be issued to ‘credits only’ claimants because a 
referral to a Decision Maker for an ‘opinion only’ decision must not be 
made for ‘credits only’ claimants who refuse or fail to comply with a 
Jobseeker’s Direction. 
Action required to issue the Jobseeker’s Direction 
61. If you have decided that it would be reasonable to issue the claimant with 
a Jobseeker’s Direction, after taking into account the considerations tell 
the claimant they must create a UJ profile and public CV, issue the 
Cookies factsheet which is available in English and Welsh to the claimant 

and explain that they can use one of the IADs in the Jobcentre should they 
not wish to accept cookies and record the Direction on LMS as follows: 
  [Direction Reason] field: “Universal Jobmatch will improve the claimant’s 
prospects of finding work”  
  [Details & Method of Achieving] field: “You will create a profile and 
public CV within Universal Jobmatch by --/--/--.”  
62. You must take the action described in paragraph 67 when setting the ‘by 
date’ in the Direction.  
63. If the claimant says they do not wish to accept cookies on their own 
computer/device, you must also arrange a date and time for the claimant 
to use the IAD so they are able to carry out the direction. The amount of 
time you allow for a claimant to carry out the direction will vary and you 
must consider this on a case by case basis – i.e. some claimants may 
need 1 hour but others may need much longer (there is no specific time 
limit on this) and if so, a longer time slot to use the IAD must be arranged. 
Claimants are entitled to travel cost reimbursement for appointments 
outside their normal signing arrangements.   
64. You must attach the Cookies factsheet which is available in English and 
Welsh to the Jobseeker’s Direction letter and give both to the claimant.        
What you must make clear to the claimant  
65. You will need to make sure the claimant understands: 
  how to register for a Government Gateway Account (this will not be 
necessary if the claimant tells you they already have a Government 
Gateway Account) and create a profile and public CV within Universal 
Jobmatch. Scenario 15 in Learning Product 05 contains full details on 
how a claimant creates a profile and Scenario 16 contains further 
details on how a claimant creates a public CV;  
NOTE: You may also issue the ‘How to Use Universal Jobmatch’ 
leaflet, which is available in English and Welsh if you think it will help 
the claimant understand how to register and login to their account. If 
so, you will need to select either the English or Welsh link in this 
paragraph and print the leaflet; and 
  what evidence they need to provide to show they have done this. In 
doing so, explain that if they allow DWP to access their UJ account 
they only need to bring in the e-mail address they used to create their 
UJ profile and public CV as we will be able to check their account 
using these details. However, if the claimant does not wish to allow 
DWP access to their account (and this is their decision not ours) 
explain they will need to show some form of evidence that they have 
created their profile and public CV. This may take the form of: 
  Prints of their CV screens/pages from their Universal Jobmatch 
account. However, this will not be possible for claimants who do not 
have access to a printer or cannot afford to print out copies of these 
pages; or  
  CV screens/pages from their Universal Jobmatch account if they 
have access to the internet on a smartphone. Districts will need to 
consider the guidance on Restricted Use of Electronic Media in 
Jobcentres although paragraph 7 in this guidance enables offices to 
allow claimants to use their mobiles for this purpose. 

66. If it is not possible for the claimant to do any of the above, or the claimant 
does not wish to accept cookies and so needs to use a DWP IAD, you will 
need to ask them to login to their account from an available IAD in your 
office and print off copies of these CV screens/pages. 
Setting the date by which the direction must be carried out 
67. You must take into account a claimant’s experience and ability to use the 
internet and access to the internet (in particular if they need to use an IAD) 
when setting the date by which the claimant must have carried out the 
direction. For example, more time will need to be given: 
  for somebody who has very little or no experience of the internet 
because a referral to local provision on how to use on-line channels 
may be necessary; or 
  where your office has a high number of claimants who need access to 
an IAD.  
Cancelling the Direction 
68. If the claimant contacts the Jobcentre before the date when the Direction 
must be carried out because they decided not to accept cookies on their 
computer/device and therefore wish to use an IAD in the Jobcentre to 
create a profile and public CV you must arrange a date and time for the 
claimant to use the IAD.    
69. However, if you cannot arrange this by the date on which the Direction 
must be carried out you must cancel the original Direction and issue a new 
Direction to the claimant which takes account of the new appointment 
date.  
70. If the claimant attends on their allocated day and time to carry out the 
Direction but subsequently cannot complete their profile and public CV 
within the time allowed on the IAD, then you must tell them to save their 
public CV in UJ by clicking on the ‘Save for later’ link at the bottom of the 
web page they have completed. 
71. You must then cancel the original Direction make a new IAD appointment 
and issue a new Direction to the claimant which takes account of the new 
appointment date.          
Following up the Direction 
72. The Direction will be followed up at the claimant’s next attendance at the 
Jobcentre after the date set in the Jobseeker’s Direction whether it is a 
jobsearch review or advisory interview. 
Claimant has created a profile and public CV in Universal 
Jobmatch and allowed DWP to access their account 
73. If the claimant created a profile and public CV in their Universal Jobmatch 
account and allowed DWP access, you will be able to check this by 
searching for the claimant in the UJ application and logging into their 
account. Scenario 14 in Learning Product 05 contains further details on 
how to search for a claimant and login to their account.  
74. You will need to record the following in the ‘Additional Notes’ field within 
the ‘More’ hotspot on LMS - Claimant created profile and public CV – DWP 

access by e-mail address/telephone no (insert the actual address or 
number given by the claimant). This is required so we do not keep asking 
the claimant each time they attend at the office.  
Claimant agrees to create a profile and public CV in Universal 
Jobmatch but has not allowed DWP to access their account 
75. If the claimant created a profile and public CV in their Universal Jobmatch 
account but has not allowed DWP access you will be able to check they 
have created a profile by searching for the claimant in the UJ application. 
Scenario 14 in Learning Product 05 contains further details on how to 
search for a claimant.  
76. You will not be able to login to their account to check they have created a 
public CV - you will do this by asking for their public CV by one of the 
methods in paragraphs 45 and 46. However, when you search for the 
claimant, in the UJ application it will tell you they have created a profile 
because your search will return a message which says, “User has not 
provided permissions to access account ”
  
77. You will need to record the following in the ‘Additional Notes’ field within 
the ‘More’ hotspot on LMS - Claimant created profile and public CV – no 
DWP access to account
. This is required so we do not keep asking the 
claimant each time they attend at the office.   
Agreeing how often the claimant will check their Universal 
Jobmatch account for jobs on the Jobseeker’s Agreement  
78. When the claimant has created a profile and public CV, you must also 
agree with them and record within the What I will do to identify and apply 
for jobs
 part of the Jobseeker’s Agreement how often the claimant will 
check their UJ account for jobs. In doing so, for those claimants using the 
DWP IAD, take into account all of their circumstances, including:  
  the availability of IADs; 
  the ability of the claimant to get into the Jobcentre on a regular basis 
(for example their childcare/caring responsibilities or other restrictions 
agreed on their Jobseeker’s Agreement. If the claimant has childcare 
responsibilities, you must make clear to the claimant that they do not 
need to make any extra childcare arrangements, i.e. they will only be 
required to use a DWP IAD during periods covered by existing 
childcare arrangements); and 
  claimants are entitled to travel cost reimbursement for appointments 
outside their normal signing arrangements. 
Referral to a Decision Maker required 
79. If the claimant has not carried out the direction by the date they were 
required to do so the case must be referred to a Decision Maker.  
Action required by Decision Maker 
80. The Decision Maker will make their decision in the usual way. 

Universal Jobmatch and benefit conditionality 
81. Universal Jobmatch will be a key performance enabler in terms of making 
sure benefit is only paid to claimants who are entitled to receive it. 
Actively Seeking Employment  
82. We cannot specify to a JSA claimant how they provide us with records of 
their jobsearch activity and Universal Jobmatch will not change this.   
83. Personal advisers and assistant advisers will continue to review jobsearch 
activity and record the outcome on LMS in the usual way for JSA 
claimants and look at all the evidence provided by claimants to determine 
if there is an ASE doubt. This may be in various forms and these are 
explained in the Labour Market Conditions Guide.  
84. However,  Universal  Jobmatch will be a key tool you can use in appropriate 
cases to review whether a claimant has taken all reasonable steps to have 
the best prospects of finding work.  
85. How you review jobsearch activity will depend on whether the claimant is 
using Universal Jobmatch and if so, has given DWP access to their 
account. 
Reviewing jobsearch activity - claimant using Universal Jobmatch 
(DWP has access to their account) 
86. You will look at any number or all of the following screens/pages from the 
claimant’s Universal Jobmatch account: 
 Activity History. 
 Application History. 
 Alerts. 
 Messages. 
 Saved Jobs. 
 Recommended Jobs. 
 Saved Searches. 
Reviewing jobsearch activity - claimant using Universal Jobmatch 
(No DWP access to their account)  
87. You may ask claimants to show: 
  prints of any number or all of the screens/pages detailed in the 
paragraph 86 from their Universal Jobmatch account. However, this 
will not be possible for claimants who do not have access to a printer 
or cannot afford to print out copies of these pages; or  
  any number or all of the screens/pages detailed in the paragraph 86 
from their Universal Jobmatch account if they have access to the 
internet on a smartphone. Districts will need to consider the guidance 
on Restricted Use of Electronic Media in Jobcentres although 
paragraph 7 in this guidance enables offices to allow claimants to use 
their mobiles for this purpose. 
88. If it is not possible for the claimant to do any of the above, or the claimant 
does not wish to accept cookies and so needs to use a DWP IAD, you 
must tell them they have to login to their account from an available IAD in 
your office and provide evidence of the jobsearch activity they have carried 

out or recorded in their account, e.g. by printing off copies of these 
screens/pages. 
Reviewing jobsearch activity - claimant not using Universal 
Jobmatch 
89. In cases where a claimant is not using Universal Jobmatch, they will show 
the steps they can be reasonably expected to take to actively seek work 
that can give them the best prospects of employment, through other 
means.  
90. In these cases, you will review a claimant’s jobsearch activity using the 
evidence they provide as described in paragraph 83. 
Referral to a Decision Maker required  
91. Any doubts identified as a result of the evidence provided (however 
presented) will need to be referred to a Decision Maker in the usual way.  
Action required by Decision Maker 
92. You will make your decision in the usual way. 
Refusal of Employment 
93.   Universal  Jobmatch  will transform how claimants access and apply for 
jobs. They can access the full service via GOV.UK using an internet 
enabled computer/device or smartphone although access via the mobile 
app will only enable claimants to run anonymous job searches. 
94. They will be able to search and view jobs, set up an account and build and 
upload their public CV. Claimants will receive automatic matches to 
employers jobs from the ‘Profile’ they created. These job matches will be 
put into their ‘Recommended Jobs’ page in Universal Jobmatch. 
95. However, this does not mean you will no longer be able to notify claimants 
of suitable jobs and where appropriate take RE action. Universal Jobmatch 
will change how you identify suitable jobs for claimants and identify where 
RE action may need to be taken.  
96. How you will find, notify, follow up a job and where appropriate refer to a 
decision maker if the claimant has not applied, will depend on whether the 
claimant is using Universal Jobmatch and has given DWP access to their 
account. 
Finding and notifying the claimant of a job - claimant using 
Universal Jobmatch (DWP has access to their account) 
97. You will view the claimant’s Homepage and find a suitable job by: 
  selecting a job from the list in the ‘Recommended Jobs’ section; or 
  entering data in the Search criteria fields and select ‘Search’; or 
  select the ‘Browse Jobs’ link.  
98. Whichever way you choose, you must then select the ‘Save’ link from the 
‘Job Details’ page. This will put the job in the claimant’s ‘Saved Jobs’ page 
and place a blue circle next to the job, which tells the claimant it is a ‘Job 
saved by your adviser’
.  
99. Claimants must apply for any jobs you save for them. However, you must 
first check the expiry date of the job to make sure the claimant has enough 

time to apply. To view the expiry date of a UJ job you will need to select 
the ‘Find company/recruiter’ link from the UJ application homepage which 
will open the ‘Company and recruiter search’ screen/page. You will then 
enter the Job ID number in the ‘Enter search details’ field and select the 
‘Job ID’ radio button and select ‘Go’. The expiry date is shown under the 
‘Date expires’ column. If the expiry date is the following day, you will need 
to find another job. If the expiry date is longer, you must formally notify the 
claimant of their obligation to apply for the job, and what the expiry date is, 
by either telling them: 
  face to face; or 
  by telephone; or 
  by letter.  
100.  You must also record you have notified the claimant and Job ID 
number in ‘LMS Conversations’ – e.g. “Claimant told by telephone to apply 
for admin assistant, Job ID 133234 at GX Recruitment posted 26/11/12.” It 
is important you do this in case the claimant later indicates they were not 
informed of their obligation to apply. 
101.  The Job ID number can be found in the URL from the ‘Job Details’ 
page. It is important you record this number because this will help DMA 
staff find the job if the claimant subsequently did not or refused to apply for 
the job.  
102.  It is also good practice to make clear to the claimant, that refusal or 
failure to apply for the job, or subsequent non-acceptance of the job if 
offered, may result in the loss of JSA. This ensures the claimant can make 
their decision about whether to apply in the full knowledge of the possible 
consequences.  
103.  Additionally, if the method of application is not to select a CV in UJ and 
send it online through the service – e.g. by other means such as email, 
post or telephone, then tell them they may wish to record details of their 
application by completing the ‘Job search notes’ free text box in UJ so that 
we can see they have applied for the job. Alternatively, suggest to the 
claimant they may supply other evidence to show they applied for the job 
such a copy of an email or letter which shows they applied, or a copy of an 
email or letter from the employer that says their application was 
unsuccessful.  
NOTE: If the claimant wishes to use a DWP IAD to apply for the job, you must 
arrange an appointment for them to do so before the expiry date.  
Following up a job - claimant using Universal Jobmatch (DWP has 
access to their account) 
104.  You will do this by looking for any ‘Jobs saved by your adviser’ in the 
claimant’s ‘Saved Jobs’ page.    
Claimant says they have applied for the job 
105.  If they have applied for the job, the ‘Application History’ page will show 
they have applied if the method of application was to select a CV in UJ 
and send it online through the service.  
106.  If the saved job is not shown in the ‘Application History’ page you will 
need to check if the claimant has: 

  recorded that they applied for the job by completing the ‘Job search 
notes’ free text box in UJ, if the method of application was not online 
through the service as detailed in paragraph 103. If so, an Icon 
identifies all notes created this way and refers to them as ‘My Notes’ in 
‘Activity History’; or 
  supplied other evidence that they applied for the job – i.e. a copy of an 
email or letter which shows they applied, or a copy of an email or letter 
from the employer that says their application was unsuccessful. In this 
case you must record in ‘LMS Conversations’ - e.g. “Claimant applied 
for admin assistant, Job ID 133234 at GX Recruitment posted 
26/11/12.”    
107.  The follow up questions you ask will depend on the information 
recorded in all these pages or any additional information the claimant 
supplies.  
Claimant says they do not intend to apply for the job  
108.  If the claimant says they do not intend to apply for the job they may 
have also given a reason why from the drop down menu in the ‘Job 
Details’ page in UJ. However, selecting a reason why from this drop down 
menu is optional. 
109.  Whether they have recorded a reason from the drop down menu or not, 
you must continue to ask the claimant for a full explanation of why they do 
not intend to apply and any reason(s) given will need to be included in the 
RE referral to a Decision Maker. 
Claimant says they do not intend to apply for the job but 
restrictions on availability or an RE discretion applies  
110.  If the claimant says they do not intend to apply for the job and you 
determine that a referral to a Decision Maker is not required because any 
restrictions on availability or one of the discretions apply you must record 
in ‘LMS Conversations’ - e.g. “RE action not needed – Permitted Period or 
RE Discretion (followed by the relevant scenario letter) for Job ID 133234 
at GX Recruitment posted 26/11/12.” 
Claimant says they were offered the job but decided not to start 
111.  If the claimant says they were offered the job but decided not to start 
you must ask why and any reason(s) given will need to be included in the 
RE referral to a Decision Maker.  
Claimant says they have not yet applied for the job but still intends 
to  
112.  If the claimant says they have not yet applied for the job but still intends 
to, you must check the job has not expired in UJ. You can find the expiry 
date of a job by taking the action described in paragraph 99. If the job has 
expired you must ask them why they did not apply before the expiry date 
and any reason(s) given will need to be included in the RE referral to a 
Decision Maker. 
113.  If the expiry date has not yet been reached it is good practice to make 
clear to the claimant, that refusal or failure to apply for the job by this date, 

or subsequent non-acceptance of the job if offered, may result in the loss 
of JSA. This ensures the claimant can make their decision about whether 
to apply in the full knowledge of the possible consequences.  
114.   It is important you carry out all the action described in paragraphs 104 
to 113 as appropriate to ensure compliance with the Performance 
Measurement Labour Market Check. 
Referral to a Decision Maker required - claimant using Universal 
Jobmatch (DWP has access to their account) 
115.  If a referral is required, you will do this in the usual way. The only 
difference is you will need to: 
 Record “Job ID 133234 – see Conversation dated 26/11/12.” in the 
‘Notes’ field in the ‘New Referral/Decision Details’ window in LMS and 
also in DART. This will ensure the Decision Maker will know which job 
within Universal Jobmatch the doubt refers to. 
  Select ‘Yes’ to the ‘New Referral/Decision Details’ prompt which will 
appear after you have saved the referral in LMS. 
  If the hours/days of the job were not recorded by the company you must 
contact them to find these out and record this information in DART.    
Action required by Decision Maker - claimant using Universal 
Jobmatch (DWP has access to their account) 
116.  You will make your decision in the usual way. However, you will need 
to view the job. To enable you to do this you will access Universal 
Jobmatch and you will use the Job ID number and Job Details recorded in 
DART to help you find the job.  
117.  To view the job you will need to login to the UJ Application and find the 
claimant. From the claimant’s Homepage you will then need to select the 
‘View All’ link within the claimant’s ‘Saved jobs’ section. You can then click 
on the Job Title to find the job.       
Finding and notifying the claimant of a job - claimant using 
Universal Jobmatch (No DWP access to their account) 
118.  You will select the ‘GOV.UK job search’ link from the UJ application 
homepage and find a suitable job by: 
  entering data in the Search criteria fields and select ‘Search’; or 
  select the ‘Browse Jobs’ link.  
119.  Scenario 18 in Learning Product 05 contains further details on how to 
search for a job on behalf of a claimant. 
120.  When you have found a suitable job you will select ‘Print’ from the ‘Job 
Details’ page and give the print of this page to the claimant so they know 
the details and how to apply for the job. You must tell the claimant they 
can easily find the job later by entering the Job ID number shown on the 
print in the: 
  ‘Any skills, keywords or Jo’ Search criteria field from their UJ Homepage 
and select ‘Search’ or 
  ‘Skills (optional)’ field after accessing ‘www.gov.uk/jobsearch’.  
121.  You must also take the action described in paragraphs 99 to 103.  

122.  You must also explain to the claimant that because they have not given 
us access to view their account, they will need to confirm to us that they 
applied for the job at their next jobsearch review by: 
  bringing in prints from their ‘Saved Jobs’; ‘Activity History’ and/or 
‘Application History’ screens/pages from their Universal Jobmatch 
account. However, this will not possible for claimants who do not have 
access to a printer or cannot afford to print out copies of these 
screens/pages; or  
  showing these screens/pages if they have access to the internet on a 
smartphone. Districts will need to consider the guidance on Restricted 
Use of Electronic Media in Jobcentres although paragraph 7 in this 
guidance enables offices to allow claimants to use their mobiles for this 
purpose. 
123.  If it is not possible for the claimant to do any of the above, you must tell 
them they have to login to their account from an available IAD in your 
office and provide evidence that they have applied for the job in their 
account, e.g. by printing off copies of these screens/pages.   
Following up a job - claimant using Universal Jobmatch (No DWP 
access to their account) 
124.  You will do this by checking ‘LMS Conversations’ for any jobs we have 
required the claimant to apply for. 
Claimant says they applied for the job 
125.   Ask the claimant to show you they have applied for the job by one of 
the methods described in paragraphs 122 or 123. If they show you they 
have applied for the job, you must record in ‘LMS Conversations’ - e.g. 
“Claimant applied for admin assistant, Job ID 133234 at GX Recruitment 
posted 26/11/12.”   
Claimant says they do not intend to apply for the job 
126.  Any reason(s) given by the claimant for not applying will need to be 
included in the RE referral to a Decision Maker. 
Claimant says they do not intend to apply for the job but 
restrictions on availability or an RE discretion applies 
127.  If the claimant says they did not apply for the job and you determine 
that a referral to a Decision Maker is not required because any restrictions 
on availability or one of the discretions apply you must record in ‘LMS 
Conversations’ - e.g. “RE action not needed – Permitted Period or RE 
Discretion (followed by the relevant scenario letter) for Job ID 133234 at 
GX Recruitment posted 26/11/12.”  
Claimant says they were offered the job but decided not to start 
128.  If the claimant says they were offered the job but decided not to start 
you must ask why and any reason(s) given will need to be included in the 
RE referral to a Decision Maker. 

Claimant says they have not yet applied for the job but still intends 
to 
129.  If the claimant says they have not yet applied for the job but still intends 
to, you must check the job has not expired in UJ. You can find the expiry 
date of a job by taking the action described in paragraph 99. If the job has 
expired you must ask them why they did not apply before the expiry date 
and any reason(s) given will need to be included in the RE referral to a 
Decision Maker. 
130.  If the expiry date has not yet been reached it is good practice to make 
clear to the claimant, that refusal or failure to apply for the job by this date, 
or subsequent non-acceptance of the job if offered, may result in the loss 
of JSA. This ensures the claimant can make their decision about whether 
to apply in the full knowledge of the possible consequences. 
131.  It is important you carry out all the action described in paragraphs 124 
to 130 as appropriate to ensure compliance with the Performance 
Measurement Labour Market Check. 
Referral to a Decision Maker required - claimant using Universal 
Jobmatch (No DWP access to their account) 
132.  If a referral is required, you will do this in the usual way. The only 
difference is you will need to: 
 Record “Job ID 1332348 – see Conversation dated 26/11/12.” in the 
‘Notes’ field in the ‘New Referral/Decision Details’ window in LMS and 
also in DART. This will ensure the Decision Maker will know which job 
within Universal Jobmatch the doubt refers to. 
  Select ‘Yes’ to the ‘New Referral/Decision Details’ prompt which will 
appear after you have saved the referral in LMS. 
  If the hours/days of the job were not recorded by the company you must 
contact them to find these out and record this information in DART.    
Action required by Decision Maker - claimant using Universal 
Jobmatch (no DWP access to their account) 
133.  You will make your decision in the usual way. However, you will need 
to view the job. How you do this in these cases will depend on whether the 
job has expired. You can find the expiry date of a job by taking the action 
described in paragraph 99 
Job not expired 
134.  To view the job you need to enter the Job ID number recorded in ‘LMS 
Conversations’ or DART in the: 
  ‘Any skills, keywords or Jo’ Search criteria field from the UJ Homepage 
and select ‘Search’ or 
  ‘Skills (optional)’ field after accessing ‘www.gov.uk/jobsearch’.  
Job Expired 
135.  Until a change can be made to the UJ User Groups you must operate a 
workround to enable you to view the job details of an expired job. This 
means DM teams will need to allocate some DMs with the ‘Contact Centre’ 
User Group and others with the ‘Jobseeker Facing’ User Group. 

136.  DMs with ‘Contact Centre’ User Group access will then be able to view 
the job by selecting the ‘Find company/recruiter’ link from the UJ 
application homepage which will open the ‘Company and recruiter search’ 
screen/page. You will then enter the Job ID number in the ‘Enter search 
details’ field and select the ‘Job ID’ radio button and select ‘Go’. To view 
the job details click on the Job Title link.       
Finding and notifying the claimant of a job - claimant not using 
Universal Jobmatch 
137.  You can still require JSA claimants who have chosen not to use 
Universal Jobmatch to apply for jobs. You will need to find these jobs 
through: 
  other sources such as other job sites, newspapers or magazines; or 
  using the ‘GOV.UK jobsearch’ link from the UJ application to find jobs 
that the customer can apply for outside of the service – i.e. the 
arrangements allow for applications to be made to an external website 
address or by post or by telephone.   
138.  In these cases you will use the Spec Sub functionality on LMS and 
record a submission.  
139.  However, if a Spec Sub is being used for a job you have found from the 
UJ application, you may find all the information recorded in UJ about the 
job does not allow you to complete all the required Spec Sub fields in 
LMS. In these cases you must record the Spec Sub as follows:   
Step 
Field 
Action 
1  
Employer 
Insert details held in Universal Jobmatch 
2 Address Insert 
‘UJ VAC’ 
3 Postcode 
Insert 
‘UJ VAC’ 

Notes 
Insert the UJ Job ID number – e.g. ‘UJ Job ID 
254666’ 

5 Contact Insert 
‘UJ VAC’ 
6 Tel 
No  Insert 
‘0111 111111’ 

Job Title  
Insert details held in Universal Jobmatch 

SOC 
Insert SOC 1111 (see NOTE) 

SIC 
Insert SIC 01.1 (see NOTE) 
10 
Type 
Select ‘Employment’ option from the drop down list 
11 
Bus Proc 
Select appropriate option from the drop down list 
NOTE: You no longer need to look up the correct SOC/SIC code for spec 
subs so to save time you may simply enter the codes at Steps 8 and 9.   
140.  You will not need to print a Spec Letter from LMS as you will select 
‘Print’ from the ‘Job Details’ page in UJ and give the print of this page to 
the claimant so they know the details and how to apply for the job. You 
must also copy the URL of this page on to the print and tell the claimant 
they will need to type the URL into their browser so they can easily find the 
job later, i.e. 'http://jobsearch.direct.gov.uk/GetJob.aspx?JobID=254666'
To save time handwriting the URL each time you do this, it is good 
practice to have slips of paper printed with the static part of the URL - i.e. 
'http://jobsearch.direct.gov.uk/GetJob.aspx?JobID=' so you can simply add 

the Job ID number to the end - i.e. ‘254666’. This can then be attached to 
the print of the 'Job Details' page.  
141.  You must also take the action described in paragraphs 99 to 103. 
Following up a job - claimant not using Universal Jobmatch 
142.  You will do this in the usual way – i.e. by looking at any Spec Subs 
recorded via the [Hist] button on LMS. You will then need to ask the 
claimant if they have applied for the job and record the outcome by clicking 
on the [AmSub] button and then entering the details in the ‘Notes’ field 
within the ‘Amend Spec Sub’ details window. For example, if the claimant 
says they:  
  applied for the job including the date and by what method. 
  did not apply for the job including any reason(s) given for not applying.  
  did not apply for the job and you determine that a referral to a Decision 
Maker is not required because any restrictions on availability or one of 
the discretions apply you must record “RE action not needed – 
Permitted Period or RE Discretion (followed by the relevant scenario 
letter).”
  
  were offered the job but decided not to start you must ask why and any 
reason(s) given will also need to be recorded. 
Claimant says they have not yet applied for a Universal Jobmatch 
job but still intends to 
143.  If the claimant says they have not yet applied for a Universal Jobmatch 
job but still intends to, you must check the job has not expired in UJ. You 
can find the expiry date of a job by taking the action described in 
paragraph 99. If the job has expired you must ask them why they did not 
apply before the expiry date and any reason(s) given will need to be 
included in the RE referral to a Decision Maker. 
144.  If the expiry date has not yet been reached it is good practice to make 
clear to the claimant, that refusal or failure to apply for the job by this date, 
or subsequent non-acceptance of the job if offered, may result in the loss 
of JSA. This ensures the claimant can make their decision about whether 
to apply in the full knowledge of the possible consequences. 
145.  It is important you carry out all the action described in paragraphs 142 
to 144 as appropriate to ensure compliance with the Performance 
Measurement Labour Market Check. 
Referral to a Decision Maker required - claimant not using 
Universal Jobmatch 
146.  If a referral is required, you will do this in the usual way. 
Action required by Decision Maker - claimant not using Universal 
Jobmatch 
147.  You will make your decision in the usual way. 
 

Chapter 04 – Quick Reference Links 
1.  The purpose of this chapter is to highlight some of the key activities that 
Personal Advisers, Assistant Advisers and claimants may be required to 
undertake as a result of Universal Jobmatch.  
2.  Each activity listed in the table below includes a useful link to the 
appropriate Learning Products, Learning Scenarios, Desk Aids or the 
relevant paragraphs from the Universal Jobmatch Toolkit to help Personal 
Advisers and Assistant Advisers quickly and easily find further information. 
   
ACTIVITY PRODUCT/GUIDANCE 
How a claimant creates a 
  Scenario 15 in Learning Product 
Universal Jobmatch account – 
05 
i.e. a profile  
  Universal Jobmatch Toolkit, 
Chapter 02   
  How to use Universal Jobmatch 
leaflet – English or Welsh 
Creating a CV 
  Scenario 16 in Learning Product 
05 
Explaining the benefits to 
  Learning Product 05 
claimants of using Universal 
  Universal Jobmatch Toolkit, 
Jobmatch  
Chapter 03 
Explaining the benefits to 
  Learning Product 05 
claimants of giving DWP access 
  Universal Jobmatch Toolkit, 
to their account 
Chapter 03 
Logging in to Universal 
  Log in presentation Learning 
Jobmatch (DWP staff)  
Product 
  Universal Jobmatch Toolkit, 
Chapter 03 
Searching for and logging in to 
  Universal Jobmatch Desk Aid 5  
a claimant’s account 
  Universal Jobmatch Toolkit, 
Chapter 03 
Using Caseloading functionality 
  Scenario 14 in Learning Product 
05 
  Universal Jobmatch Toolkit, 
Chapter 03 
Searching for a job on behalf of 
  Scenario 18 in Learning Product 
a claimant  
05 
  Universal Jobmatch Toolkit, 
Chapter 03 
Issuing a Jobseeker’s Direction 
  Universal Jobmatch Toolkit, 
to mandate JSA claimants to 
Chapter 03 
create a profile and public CV in 
Universal Jobmatch 
Actively Seeking Employment –

  Universal Jobmatch Toolkit, 
reviewing jobsearch activity 
Chapter 03 
Refusal of Employment action 
  Universal Jobmatch Toolkit, 
Chapter 03