To: Mr G Carzer
22 February 2013
Dear Mr Carzer,
Freedom of Information Act – Request for Information
Our Reference: FOI 0630
Thank you for your Freedom of Information request which we received on 8 February 2013.
You asked: Can you please confirm to me what information about claimants do the Atos
administrative staff in medical centres have access to? .i.e. Information contained in the
completed ESA50 and any other information they have access to.
In response to your question please find attached copies of the Medical Examination Centre
Administrator's Guide (MED-MECAG01) and Guidance on the Data Protection Act MED-
TDPA01. Within the Administrators guide there is information that describes the role of the
administrative staff, and also what personal information is accessible to these individuals.
The attached documents have been produced as part of the training programme for
administrative staff employed by Atos Healthcare; we would advise that these are not stand-
alone documents, and forms only a part of the training and written documentation that staff
All staff employed by the DWP are required to sign, and therefore be bound by, the Official
Secrets Act 1911 and the Civil Service Code which sets out the constitutional framework within
which all civil servants work and the values they are expected to uphold. Therefore any
information provided by a claimant is held in confidence. There may be instances when an
organisation acting on behalf of DWP e.g. Atos Healthcare may also have sight of this
information in order to process claims to benefit, in these instances, the same confidentiality rule
applies. Any person found to be knowingly disclosing confidential information would be subject
to disciplinary action and in some instances it is a criminal offence.
The information supplied to you continues to be protected by copyright. You are free to use it for
your own purposes, including for private study and non-commercial research, and for any other
purpose authorised by an exception in current copyright law. Documents (except photographs)
can be also used in the UK without requiring permission for the purposes of news reporting. Any
other re-use, for example commercial publication, would require the permission of the copyright
Most documents produced by the DWP and/or Atos Healthcare will be protected by Crown
Copyright. Most Crown copyright information can be re-used under the Open Government
). For information
about the OGL and about re-using Crown Copyright information please see The National Archives website -http://www.nationalarchives.gov.uk/information-management/uk-gov-licensing-
Copyright in other documents may rest with a third party. For information about obtaining
permission from a third party see the Intellectual Property Office’s website at www.ipo.gov.uk
Business Management Team
Health & Disability Assessments (Operations) firstname.lastname@example.org
------------------------------------------------------------------------------------------------------------------- Your right to complain under the Freedom of Information Act
If you are not happy with this response you may request an internal review by e-mailing freedom-of-information-
or by writing to DWP, Central FoI Team, Caxton House, Tothill Street, London SW1H 9NA.
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If you are not content with the outcome of the internal review you may apply directly to the Information
Commissioner’s Office for a decision. Generally the Commissioner cannot make a decision unless you have
exhausted our own complaints procedure. The Information Commissioner can be contacted at: The Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF www.ico.gov.uk