This is an HTML version of an attachment to the Freedom of Information request 'Atos administrative staff and claiment information'.

To: Mr G Carzer 
22 February 2013 
Dear Mr Carzer, 
Freedom of Information Act – Request for Information 
Our Reference: FOI 0630 
Thank you for your Freedom of Information request which we received on 8 February 2013.  
You asked: Can you please confirm to me what information about claimants do the Atos 
administrative staff in medical centres have access to?  .i.e. Information contained in the 
completed ESA50 and any other information they have access to.
In response to your question please find attached copies of the Medical Examination Centre 
Administrator's Guide (MED-MECAG01) and Guidance on the Data Protection Act MED-
TDPA01. Within the Administrators guide there is information that describes the role of the 
administrative staff, and also what personal information is accessible to these individuals.   
The attached documents have been produced as part of the training programme for 
administrative staff employed by Atos Healthcare; we would advise that these are not stand-
alone documents, and forms only a part of the training and written documentation that staff 
All staff employed by the DWP are required to sign, and therefore be bound by, the Official 
Secrets Act 1911 and the Civil Service Code which sets out the constitutional framework within 
which all civil servants work and the values they are expected to uphold. Therefore any 
information provided by a claimant is held in confidence. There may be instances when an 
organisation acting on behalf of DWP e.g. Atos Healthcare may also have sight of this 
information in order to process claims to benefit, in these instances, the same confidentiality rule 
applies. Any person found to be knowingly disclosing confidential information would be subject 
to disciplinary action and in some instances it is a criminal offence. 
The information supplied to you continues to be protected by copyright. You are free to use it for 
your own purposes, including for private study and non-commercial research, and for any other 
purpose authorised by an exception in current copyright law. Documents (except photographs) 
can be also used in the UK without requiring permission for the purposes of news reporting. Any 
other re-use, for example commercial publication, would require the permission of the copyright 
Most documents produced by the DWP and/or Atos Healthcare will be protected by Crown 
Copyright. Most Crown copyright information can be re-used under the Open Government 
Licence ( For information 
about the OGL and about re-using Crown Copyright information please see The National 
Archives website -

Copyright in other documents may rest with a third party. For information about obtaining 
permission from a third party see the Intellectual Property Office’s website at
Yours sincerely 
Business Management Team 
Health & Disability Assessments (Operations) 
Your right to complain under the Freedom of Information Act 
If you are not happy with this response you may request an internal review by e-mailing freedom-of-information- 
or by writing to DWP, Central FoI Team, Caxton House, Tothill Street, London SW1H 9NA. 
Any review request should be submitted within two months of the date of this letter.  
If you are not content with the outcome of the internal review you may apply directly to the Information 
Commissioner’s Office for a decision. Generally the Commissioner cannot make a decision unless you have 
exhausted our own complaints procedure. The Information Commissioner can be contacted at: The Information 
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF