Humberside Police
Corporate Development Branch
Information Compliance Unit
Priory Road
Kingston Upon Hull
HU5 5SF
Tel: +44 (1482) 578006
Fax:+44 (1482) 305002
Independent Police Support Group
Your Ref:
Our Ref:F-2013-00720
22 May, 2013
Dear Independent Police Support Group,
FREEDOM of INFORMATION ACT 2000 Reference No: F-2013-00720
Thank you for your request for Information, received at this office on 24 April, 2013, in which you
requested details of the following:
Please provide an up to date figure of the number of grievances
made in Humberside Police over the past 5 years.
In our previous request in January 2013 you were unable to provide
any information using an exemption of cost as it appears the
information is not held on computer.
Please provide any documentation as to the progress of recording
such information in electronic form so that it can be provided if
requested by regulatory authorities or the employment tribunal.
The Freedom of Information Act requires that this request is dealt with in a manner that is motive and
applicant blind. A disclosure under this legislation is considered a disclosure to the world and is
considered to be on the basis that it is in the public interest.
This response is unique to Humberside Police and you are advised not to compare this like for like with
any other force’s response you receive.
Humberside Police Response
It is unclear as to what information you are requesting. However the process of dealing with internal staff
grievances is via the Respect and Dignity at Work (RADAW) practice direction.
We have supplied this to you in the past (Our ref: F-2012-1812). However I attach this again.
Should you need to discuss this further please contact James Green, Information Compliance Officer on
the above details.
Yours sincerely,
Chief Constable Ms J Curran
Deputy Chief Constable D J Griffin QPM, MA
Assistant Chief Constable (Operations Support) A Leaver
Assistant Chief Constable (Operations) S M Donald QPM, MA
Assistant Chief Officer (Support) P S Goatley BA (Hons),
CPFA
Assistant Chief Officer (Human Resources) I Watson MBA, MSc, FCIPD
Web site: www.humberside.police.uk
File classification: NOT PROTECTIVELY MARKED - NO DESCRIPTOR
James Green
Information Compliance Officer
Chief Constable Ms J Curran
Deputy Chief Constable D J Griffin QPM, MA
Assistant Chief Constable (Operations Support) A Leaver
Assistant Chief Constable (Operations) S M Donald QPM, MA
Assistant Chief Officer (Support) P S Goatley BA (Hons),
CPFA
Assistant Chief Officer (Human Resources) I Watson MBA, MSc, FCIPD
Web site: www.humberside.police.uk
File classification: NOT PROTECTIVELY MARKED - NO DESCRIPTOR
Humberside Police – Freedom of Information Complaints Review Procedure
Why Have A Complaints Process?
Humberside Police is committed to delivering an open and transparent service whenever
possible and it is our intention to commit to the principles of openness embodied in the Freedom
of Information Act. We will release information to the greatest extent possible, consistent with
the public interest, however we may withhold information if we consider its release would cause
significant harm.
If information within a document is withheld, it will be clearly marked to show where information
has been removed and the legal exemption we have used. If we decline to supply all or part of
any information you have asked for we will notify you in writing giving our reasons based upon
legal exemptions contained within the Freedom of Information Act.
If you are not satisfied about the way in which your Freedom of Information request has been
handled you have the right to appeal. This information has been designed to help you to
understand how to complain to Humberside Police. Using this process will not affect your right
to complain directly to the Information Commissioner if you feel we have not complied with our
obligations under the Freedom of Information Act.
Who Can Complain?
Anyone who has made a Freedom of Information request in writing to the Force can complain. If
you have requested information and you are not satisfied with the way we have dealt with it, you
can use the complaints process to have it looked at again. If someone who requested
information would like to complain but cannot do so themselves, you can complain on their
behalf but it will help us if you make it clear that you are doing so.
What Can I Complain About?
If you are not satisfied with the way we have handled your request, with the fee we have
charged, or with the reasons we have given for refusing to provide information, you have the
right to appeal. You can complain about the range, amount and format of information we have
sent following a request. You can also complain about the way a request was handled, for
example, the time it took to respond.
How Do I Complain?
To deal with your complaint as quickly as possible, it will help if you can give us as much
information as you can about the original request made and the reason for your complaint.
Please put your complaint in writing and address it to:
FOI Appeals
Humberside Police Information Compliance Unit Police Headquarters
Priory Road
Hull HU5 5SF
What Happens To My Complaint?
Chief Constable Ms J Curran
Deputy Chief Constable D J Griffin QPM, MA
Assistant Chief Constable (Operations Support) A Leaver
Assistant Chief Constable (Operations) S M Donald QPM, MA
Assistant Chief Officer (Support) P S Goatley BA (Hons),
CPFA
Assistant Chief Officer (Human Resources) I Watson MBA, MSc, FCIPD
Web site: www.humberside.police.uk
File classification: NOT PROTECTIVELY MARKED - NO DESCRIPTOR
Once we have enough details to identify the request, we will begin the review. The Head of The
Information Compliance Unit will normally review your complaint. In the more complex cases a
review panel consisting of a number of senior personnel from the Force will re-examine your
complaint. We aim to complete the review process within 20 days of receiving your complaint.
Upon completion we will send you the findings.
How Will I Be Notified?
Where we have not followed procedures or have failed to provide acceptable quality of service,
we will apologise and explain what we will do to ensure this doesn't happen again. If our original
decision to withhold information is over-turned on appeal we will send you the additional
information immediately. If we believe that our original response was correct we will let you
know, and inform you of your options (see below).
What If I'm Still Not Satisfied?
If we have been unable to resolve your complaint and you are not satisfied you can approach
the office of the Information Commissioner, who may investigate the matter on your behalf. This
option is open to you at all times, but we will endeavour to address your complaint initially, as
this may lead to a speedier resolution. It is the Information Commissioner who decides whether
to investigate or not. We will co-operate fully with the Information Commissioner.
If you have any further questions about the complaints process, please contact the Information
Compliance Unit on 01482 317097 or alternatively you can write to:
Head of Information Compliance Unit
Humberside Police Headquarters
Priory Road
Hull HU5 5SF
Email: xxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxx.xxx.xxxxxx.xx
Requests for a review by the Information Commissioner should be made in writing directly to:
The Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 01625 545 700
www.informationcommissioner.gov.uk
Chief Constable Ms J Curran
Deputy Chief Constable D J Griffin QPM, MA
Assistant Chief Constable (Operations Support) A Leaver
Assistant Chief Constable (Operations) S M Donald QPM, MA
Assistant Chief Officer (Support) P S Goatley BA (Hons),
CPFA
Assistant Chief Officer (Human Resources) I Watson MBA, MSc, FCIPD
Web site: www.humberside.police.uk
File classification: NOT PROTECTIVELY MARKED - NO DESCRIPTOR
Document Outline