Universal Jobmatch – Forward Look Key Activities
Timescales –
Internal Activities
Information and/or Action
w/c date
DWP Intranet - TLMS project website was developed
Information – Frequently Asked Questions
initially and all the information displayed will be
updated and ‘past’ communications will be
transferred to the new Universal Jobmatch website
uploaded to view
already launched and on the DWP intranet
08/10/12
Bounce back email to inform Employers who notify a
To inform ED staff that Employers have been
vacancy by email
notified of the Universal Jobmatch service via a
‘bounce back’ email
08/10/12 -
Learning Products delivery window for Operational Staff
Line Managers to ensure Operations have
16/11/12
completed the learning products relevant to their
Jobrole and complete Learning Tool return to
Change Lead
22/10/12
Implementation Memo - Guidance will be Published on
Line Managers to ensure Operations are aware
Intranet
of the new guidance to familiarise themselves
prior to go-live
22/10/12 Implementation
Memo
– Employer Relationship
To inform Operations of the closure of DWP
Management (ERM), Vacancy Taking Service (VTS),
Employer & Vacancy services for go-live of
Jobs Warehouse, Jobs & Skills, EDon, Job Brokering
Universal Jobmatch
Access (kiosks) and LMS Employer Functionality
29/10/12
Implementation Memo - A list of all Guidance impacted
Information – for Operations to view ‘at a glance’
will be published on the Universal Jobmatch website:-
what has changed
New Products and Guidance:
o Universal Jobmatch Toolkit
o Universal
Jobmatch
Job Posting Guidance
o Labour Market & Conditionality Storyboards
o DWP Helpdesk Guidance
Guidance
amended
o A list of existing guidance updated
Guidance
De-commissioned
29/10/12
Implementation Memo – Learning Tool for MI & Reporting To inform Operations the Learning Product for
MI & Reporting is available
29/10/12
Implementation Memo – How Do I Access UJ -
To provide Operations with scenarios for
Employers
Employers creating a UJ account
29/10/12 Implementation
Memo
- HMRC letter to 1.7 million
To inform Operations a letter is to be issued to
employers will include a link and a Universal Jobmatch
Employers by HMRC
message within their ‘real time messages’
29/10/12
Implementation Memo - Customer Twitter messages
To inform Operations ‘Twitter’ messages have
commence
commenced
29/10/12
Implementation Memo – Distribution of Marketing
To inform Operations that Marketing Products
Products
will be distributed w/c 05/11/12 which includes
details how to order products
29/10/12
Intranet - DWP Spotlight On article
Information
05/11/12
Employer Fact Sheet for employers with special
To inform Operations an Employer Fact Sheet is
arrangements
available for Bulk Upload activity
05/11/12
Implementation Memo - Universal Jobmatch User Access To inform Operations of the process for User
Form Completion Guidance Published on UJ website
Access Form and who is responsible for
completion
05/11/12
Implementation Memo to inform of early closure of DWP
To inform Operations of early closure of LMS
services on ‘go-live’ weekend
and Jobpoints availability and of the early
closure of de-commissioned services including
‘blocking messages’ which will displayed
05/11/12
Marketing Leaflets (A5) distributed to Jobcentres for issue District Managers to ensure leaflets are
to claimants
distributed to stock claimants at the Jobsearch
Review and other Personal Adviser interventions
05/11/12
Marketing Leaflets (A5) distributed to Jobcentres for issue District Managers to ensure leaflets are
to Employers
distributed to stock Employers
05/11/12
Marketing Products – Business Cards for Jobseekers and District Managers to ensure Business Cards are
Employers
distributed to:-
Employers – to record their User ID; and
Jobseekers – to record their Government
Gateway number
05/11/12
A1 & A4 Posters distributed to Jobcentres
District Managers to ensure Posters are
displayed to ‘signpost’ Jobseekers & Employers
to the Universal Jobmatch service
05/11/12
Universal Jobmatch ICON Deployment Implementation
Managers to ensure all staff are made aware the
Memo
UJ ICON will be deployed to their desktop on
12/11/12 and should not be accessed until
19/11/12 go-live
05/11/12
Interactive Voice Recording (IVR) messaging
To inform Operations the IVR messaging has
Implementation Memo
changed to promote the UJ on-line service
12/11/12
Marketing Product – Pull Up Banners
Information - For use at Job Fairs and Events
12/11/12
Implementation Memo Vacancy Migration Update
To inform Operations activities that may need to
be carried out prior to go-live
12/11/12
Implementation Memo for Pseudo LMS and LMS Practice To inform Operations of the upgrade and
Mode
availability to LMS Pseudo and Practice Mode
12/11/12
DWP Helpdesk Guidance handed over electronically
Managers to ensure staff familiarise themselves
of the new processes and guidance prior to go-
live
12/11/12
Implementation Memo for ‘handoff’ processes from DWP
To inform Operations of the process when
Helpdesk to Expert Domains
Expert Domains received a hand-off from DWP
Helpdesk
12/11/12
Targeted messages for:-
To provide Operations with Day One messaging
Contact Centre Staff (ED & JD)
Jobcentre
Staff
12/11/12
DWP Intranet Updated:-
Information
Digital Champion site updated
Universal
Jobmatch Intranet site updated
Briefing & Knowledge Hub updated
12/11/12
National DWP Business Continuity Plan
National DWP Business Continuity Plan drafted
to inform Operations
19/11/12
IVR messaging for Universal Jobmatch go-live
Information
19/11/12
Go Live announcement
Information
19/11/12
Intranet - DWP Headline News
Information
19/11/12
Media Release – DWP Press Office will release stories
Information
and make the articles available for release
19/11/12
eShot will be issued automatically to 400 members of an
Information
Employer Panel (work closely with our external
communications team)
19/11/12
eMail to 350k Employers (held on external
Information
communications database originally contacted for Youth
Contract (small to medium employers)
26/11/12
DWP Helpdesk Guidance published (already handed over Information
electronically w/c 12 November)