This is an HTML version of an attachment to the Freedom of Information request 'Universal Jobmatch ‘implementation updates’'.

Universal Jobmatch – Forward Look Key Activities 
 
Timescales –  
Internal Activities 
Information and/or Action 
w/c date 
 
DWP Intranet - TLMS project website was developed 
Information – Frequently Asked Questions 
initially  and all the information displayed will be 
updated and ‘past’ communications will be 
transferred to the new Universal Jobmatch website 
uploaded to view 
already launched and on the DWP  intranet 
08/10/12 
Bounce back email to inform Employers who notify a 
To inform ED staff that Employers have been 
vacancy by email 
notified of the Universal Jobmatch service via a 
‘bounce back’ email  
08/10/12 -
Learning Products delivery window for Operational Staff 
Line Managers to ensure Operations have 
16/11/12 
completed the learning products relevant to their 
Jobrole and complete Learning Tool return to 
Change Lead 
22/10/12 
Implementation Memo - Guidance will be Published  on 
Line Managers to ensure Operations are aware 
Intranet 
of the new guidance to familiarise  themselves 
prior to go-live 
22/10/12 Implementation 
Memo 
– Employer Relationship 
To inform Operations of the closure of DWP 
Management (ERM), Vacancy Taking Service (VTS), 
Employer & Vacancy services for go-live of 
Jobs Warehouse, Jobs & Skills, EDon, Job Brokering 
Universal Jobmatch 
Access (kiosks) and LMS Employer Functionality 
29/10/12 
Implementation Memo - A list of all Guidance impacted 
Information – for Operations to view ‘at a glance’  
will be published on the Universal Jobmatch website:- 
what has changed 
  New Products and Guidance: 
o  Universal Jobmatch Toolkit 
o Universal 
Jobmatch 
Job Posting Guidance 
o  Labour Market & Conditionality Storyboards  
o  DWP Helpdesk Guidance 
 Guidance 
amended 
o  A list of existing guidance updated 
 Guidance 
De-commissioned 
 
 

29/10/12 
Implementation Memo – Learning Tool for MI & Reporting  To inform Operations the Learning Product  for 
MI & Reporting is available 
29/10/12 
Implementation Memo – How Do I Access UJ - 
To provide Operations with scenarios for 
Employers 
Employers creating a UJ account 
29/10/12 Implementation 
Memo 
- HMRC letter to 1.7 million 
To inform Operations a letter is to be issued to 
employers will include a link and a Universal Jobmatch 
Employers by HMRC  
message within their ‘real time messages’ 
29/10/12 
Implementation Memo - Customer Twitter messages 
To inform Operations ‘Twitter’ messages have 
commence 
commenced  
 
29/10/12 
Implementation Memo – Distribution of Marketing 
To inform Operations that Marketing Products 
Products 
will be distributed w/c 05/11/12 which includes 
details how to order products 
29/10/12 
Intranet - DWP Spotlight On article 
Information  
05/11/12 
Employer Fact Sheet for employers with special 
To inform Operations an Employer Fact Sheet is 
arrangements  
available for Bulk Upload activity 
05/11/12 
Implementation Memo - Universal Jobmatch User Access  To inform Operations of the process for User 
Form Completion Guidance Published on UJ website 
Access Form and who is responsible for 
completion 
 
05/11/12 
Implementation Memo to inform of early closure of DWP 
To inform Operations of early closure of LMS 
services on ‘go-live’ weekend 
and Jobpoints availability and of the early 
closure of de-commissioned services including 
‘blocking messages’ which will displayed 
05/11/12 
Marketing Leaflets (A5) distributed to Jobcentres for issue  District Managers to ensure leaflets are 
to claimants 
distributed to stock claimants at the Jobsearch 
Review and other Personal Adviser interventions 
05/11/12 
Marketing Leaflets (A5) distributed to Jobcentres for issue  District Managers to ensure leaflets are 
to Employers 
distributed to stock Employers 
05/11/12 
Marketing Products – Business Cards for Jobseekers and  District Managers to ensure Business Cards are 
Employers 
distributed to:- 
 
  Employers – to record their User ID; and 
 
 
  Jobseekers – to record their Government 
Gateway number 

05/11/12 
A1 & A4 Posters distributed to Jobcentres 
District Managers to ensure Posters are  
displayed to ‘signpost’ Jobseekers & Employers 
to the Universal Jobmatch service 
05/11/12 
Universal Jobmatch ICON Deployment Implementation 
Managers to ensure all staff are made aware the 
Memo 
UJ ICON will be deployed to their desktop on 
12/11/12 and should not be accessed until 
19/11/12 go-live 
05/11/12 
Interactive Voice Recording (IVR) messaging 
To inform Operations the IVR messaging has 
Implementation Memo 
changed to promote the UJ on-line service  
12/11/12 
Marketing Product – Pull Up Banners 
Information - For use at Job Fairs and Events  
12/11/12 
Implementation Memo Vacancy Migration Update 
To inform Operations activities that may need to 
be carried out prior to go-live 
12/11/12 
Implementation Memo for Pseudo LMS and LMS Practice  To inform Operations of the upgrade and 
Mode 
availability to LMS Pseudo and Practice Mode   
12/11/12 
DWP Helpdesk Guidance handed over electronically 
Managers to ensure staff familiarise themselves 
of the new processes and guidance prior to go-
live 
12/11/12 
Implementation Memo for ‘handoff’ processes from DWP 
To inform Operations of the process when 
Helpdesk to Expert Domains  
Expert Domains received a hand-off from DWP 
Helpdesk 
12/11/12 
Targeted messages for:- 
To provide Operations with Day One messaging 
  Contact Centre Staff (ED & JD) 
 Jobcentre 
Staff 
12/11/12 
DWP Intranet Updated:-  
Information 
  Digital Champion site updated 
 Universal 
Jobmatch Intranet site updated 
  Briefing & Knowledge Hub updated 
12/11/12 
National DWP Business Continuity Plan 
National DWP Business Continuity Plan drafted 
to inform Operations  
19/11/12 
IVR messaging for Universal Jobmatch go-live 
Information 
19/11/12 
Go Live announcement 
Information 
19/11/12 
Intranet - DWP Headline News 
Information 
19/11/12 
Media Release – DWP Press Office will release stories 
Information 
and make the articles available for release 

19/11/12 
eShot will be issued automatically to 400 members of an 
Information 
Employer Panel  (work closely with our external 
communications team) 
19/11/12 
eMail to 350k  Employers (held on external 
Information 
communications database originally contacted for Youth 
Contract (small to medium employers) 
26/11/12  
DWP Helpdesk Guidance published (already handed over  Information 
electronically w/c 12 November)