This is an HTML version of an attachment to the Freedom of Information request 'Universal Jobmatch ‘implementation updates’'.



Contact details redacted as Section 40 (2) of the Freedom of Information Act 
applies – Personal Information
How to create a Universal 
Jobmatch account
© 2012 Department for Work and Pensions - 
© 2012 Department for W
All Rights Reserved 
ork and Pensions - 
- v1.0
All Rights Reserved - v1.0

Getting started…
This guide has been created to help you through the five-stage process to create a Universal 
Jobmatch account and a Government Gateway account, if you don’t already have one. 
Are you the first person in your organisation 
to post jobs through DWP either online 
or by phone?
YES
NOT SURE
NO
You’ll need to register for an 
To find out if you already 
Contact an existing user within 
account. Follow the steps 
have an existing account, 
your organisation to arrange 
in this guide to set up your 
please contact your DWP 
for you to be added to your 
Universal Jobmatch account.
adviser or email                 and 
organisation’s account. 
include your phone number. 
When you have access to 
When you have access to 
your Universal Jobmatch 
your new Universal Jobmatch 
account, you can post jobs, 
account, you can post jobs, 
search for jobseekers and 
A DWP adviser will help you 
search for jobseekers and 
manage your account online.
access your existing account, 
manage your account online.
so you can create new job 
postings and manage your 
previously posted jobs too. 
© 2012 Department for Work and Pensions - All Rights Reserved - v1.0
Page 1


Welcome to Universal Jobmatch
Select the ‘Register’ button to start creating your account.
© 2012 Department for Work and Pensions - All Rights Reserved - v1.0
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Stage 1: Submit your information
•  To create a Universal Jobmatch account, you need to provide us with some important               
information about your company. 
•  You must enter a valid email address, company name and company postcode. If you leave any 
of the fields in this section blank, you won’t be able to continue creating your account. 
•  Select the ‘Submit’ button to continue creating your account and we’ll send you an email.
•  Select the ‘Cancel’ button to leave this process and not continue creating an account.
© 2012 Department for Work and Pensions - All Rights Reserved - v1.0
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Stage 2: Check your email
• Once the confirmation screen is displayed, you can close the current Internet window/browser tab by
selecting the ‘X’ icon on the top right-hand corner.
• You’ll need to check for an email sent to you from Universal Jobmatch. If it has not been delivered to
your inbox, please check your spam folder and add it to your safe sender list.
• You must check your email within 24 hours of receiving it, otherwise it will become inactive and you’ll
have to resubmit your information via the ‘Register’ button on the Universal Jobmatch Welcome page.
• Select the ‘Create account’ button or link (depending on your email format) displayed within the email
to continue creating your account.
© 2012 Department for Work and Pensions - All Rights Reserved - v1.0
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Stage 3: Create company account
•  You can only continue to create a Universal Jobmatch account once you’ve validated your email as 
described in stage 2. 
•  In stage 3, we need you to provide further information about you and your company. Remember, you’ll 
need to enter information in all fields that display an asterisk (*).
•  Before you select the ‘Submit’ button, make sure you’ve selected the Privacy Policy, Terms and 
Conditions and Cookies checkbox.  
© 2012 Department for Work and Pensions - All Rights Reserved - v1.0
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Stage 4: Government Gateway account
Make a note of your Universal 
Jobmatch employer reference 
number.
•  You’ll find your Universal Jobmatch employer reference number displayed on the screen and this will 
also be sent to you by email.  
•  You must make a note of your Universal Jobmatch employer reference number, as you’ll need to have 
access to this information at a later stage and for future correspondence. 
•  You need a Government Gateway account to securely access your Universal Jobmatch account. If 
your organisation already has a Government Gateway account to access other Government services, 
you can use the same one to access Universal Jobmatch.  
•  Select the ‘Yes’ button if your organisation already has a Government Gateway account.  
•  Select the ‘No’ button if your organisation does not have a Government Gateway account.  
 
 
 
 
 
 
 
 
 
Make a note of your Universal 
 
Jobmatch employer reference 
 
number.
 
 
 
•  This email also includes the option to create a Government Gateway account, but if you’ve already 
done this, you don’t have to repeat the process. 
© 2012 Department for Work and Pensions - All Rights Reserved - v1.0
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•  You will be directed to the Government Gateway website to either log in to your existing Government 
Gateway account or continue creating an account for your organisation.  
•  Enter your name, surname, email address and a preferred password and select the ‘Submit’ button. 
You’ll then be directed to the Universal Jobmatch service enrolment screen.  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
•  Enter the Universal Jobmatch employer reference number that you made a note of earlier and your 
postcode. Also, make sure you’ve selected the Terms and Conditions checkbox and then select ‘Next’ 
to continue.
© 2012 Department for Work and Pensions - All Rights Reserved - v1.0
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Make a note of your 
Government Gateway 
User ID number.
•  A confirmation screen will be displayed stating that your Government Gateway account has been 
created. Please make note of your User ID, as you’ll need to enter this information along with your 
password to access your Universal Jobmatch account.
© 2012 Department for Work and Pensions - All Rights Reserved - v1.0
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Stage 5:  Confirm your account details
•  Confirm your details by selecting the ‘Submit’ button or amend your details if they are incorrect and 
then select the ‘Submit’ button. You’ll then be directed to set up your security questions and once this 
has been completed, you’re ready to use the Universal Jobmatch service. 
© 2012 Department for Work and Pensions - All Rights Reserved - v1.0
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