This is an HTML version of an attachment to the Freedom of Information request 'RFP 33'.

1.1  Professional Standards Expected of an Approved 
Disability Analyst 

All work is performed in a manner which recognises everyone’s rights  
This applies to both claimant and practitioner. Everyone is entitled to be 
treated with respect whatever their gender, sexual orientation, race, religion, 
nationality, culture, age, health, (dis)ability, marital status or physical 
characteristics/ appearance. 
When Dealing with Claimants and their Representatives you must be: 
 
 Accessible 
 Approachable 
 Punctual 
 Courteous 
 Reliable 
 Friendly 
 Presentable 
During the assessment of a claimant, all examining practitioners will: 
  Introduce themselves to the claimant and wear a name badge, or offer 
other official identification 
  Make the claimant welcome and feel at ease 
  Be polite at all times 
  Encourage a person accompanying the claimant to be present during the 
assessment, if so desired by the claimant 
  Explain the purpose of the assessment 
  Explain what the assessment entails 
  Allow the claimant time to give their history, asking questions in a non-
adversarial manner and following the relevant benefit guidance 
  Carry out a relevant examination to provide the information necessary to 
give and justify clinically reasonable advice 
  Avoid any unnecessary discomfort, where possible assessing active 
movement of limbs before even considering whether to perform any 
passive movements. 
 

When giving advice: 
  Atos Healthcare will advise in an objective, independent, fair and 
impartial, ethical manner in accordance with the practitioner’s contractual 
obligations 
  It must conform to the consensus of medical opinion, and be based on 
the balance of probability 
  It will be of an appropriate depth, scope and focus and presented with 
clarity, permitting the DM to give reasonable consideration to the clinical 
issues. 
1.1.1 Conflicts 
of 
Interest 
Although legislation does not exclude you from performing disability 
assessments on current or recent patients, doing so potentially contravenes 
natural justice. Therefore, to minimise any potential conflicts of interest, only 
in exceptional circumstances
 would it be appropriate for a practitioner to 
assess current or past patients.  These situations should be discussed with 
a Medical Manager. 
1.2  Terms, Concepts and Definitions 
Objective 
Based on evidence 
Independent 
Without the influence of carer responsibility, or involvement 
in any other aspect of the claim 
Fair and Impartial 
With no personal interest, of any sort, in the outcome of the 
claim under consideration 
Everyone has the right to work without fear of harassment.  
(This applies as much to the practitioner as it does to the 
person being assessed) 
Every employee and person acting on behalf of the 
company has a duty to protect and respect this right 
(Harassment is a generic term, which encompasses 
bullying and victimisation) 
Ethical 
Conforming to the code of Professional Ethics as laid down 
by the General Medical Council, the Nursing and Midwifery 
Council and the Health Professions Council 
Appropriate Depth  Sufficient factual detail obtained to support the advice