This is an HTML version of an attachment to the Freedom of Information request 'The audio-recording by claimants of DLA\PIP assessments'.

 
 
 
DWP Central Freedom of Information Team
Annex A 
 
e-mail: freedom-of-information-re
 
xxxxx@xxx.xxx.xxx.xx
 
Our Ref: VTR 5138
 
 

DATE 14th January 2013
Annex A 
 
 
 
 
 
 
 
Dear Mr Sykes, 
 
 

Thank you for your Freedom of Information request of 24 December 2012. You asked: 
       
     The audio-recording by claimants of DLA\PIP assessments 
      
     On the 19th December 2012 the DWP made a statement (via the Atos 
     website) concerning the audio-recording of disability assessments. 
     http://blog.atoshealthcare.com/2012/12/recording-of-assessments-using-personal-
equipment/ 
      
     "…a customer may use their own recording equipment, providing it 
     meets the required standards…" 
      
     Specifically as regards assessments for DLA\PIP, and under 
     CURRENTLY RECORDED arrangements:- 
      
     Q1. Please specify exactly and in full what those 'required 
     standards' for a claimant's recording equipment are. 
   
     Q2. In the unlikely event that a claimant can afford equipment 
     matching such specifications, please state exactly and in full what 
     further obstructions a claimant must overcome in order to 
     audio-record his or her DLA\PIP assessment. Or can he or she just 
     turn up on the appointment day with equipment that meets the 
     purported 'standards' ?
 
 
 
 
 
 
 

The page on the Atos website you refer to deals specifically with audio recording 
arrangements for Work Capability Assessments carried out in relation to Employment and 
Support Allowance. Similar arrangements are, however, in place for assessments currently 
carried out for Disability Living Allowance. Personal Independence Payment is not due to be 
introduced until April 2013. 
 
In answer to your first question, the Atos website that you refer to specifies, 
 
"If you wish to use your own equipment you must be able to provide a complete and identical 
copy of the recording to the healthcare professional at the end of the assessment. It should be 
in CD or audio cassette format only. Mobile phones are not suitable for this purpose." 
 
In answer to your second question, the Atos website specifies, "a customer may use their own 
recording equipment, providing it meets the required standards and they have requested a 
specific appointment for the recording beforehand." The website provides guidance on how to 
request an audio recorded assessment: http://blog.atoshealthcare.com/2012/12/how-to-
request-an-audio-recorded-assessment/

If you have any queries about this letter please contact me quoting the reference number 
above.   
Yours sincerely,  
 
 
DWP Central FoI Team 
 
 
------------------------------------------------------------------------------------------------------ 
 
Your right to complain under the Freedom of Information Act 
 
If you are not happy with this response you may request an internal review by e-mailing freedom-of-information-
xxxxxxx@xxx.xxx.xxx.xx or by writing to DWP, Central FoI Team, 4th Floor, Caxton House, Tothill Street, London 
SW1H 9NA. Any review request should be submitted within two months of the date of this letter.  
 
If you are not content with the outcome of the internal review you may apply directly to the Information 
Commissioner’s Office for a decision. Generally the Commissioner cannot make a decision unless you have 
exhausted our own complaints procedure. The Information Commissioner can be contacted at: The Information 
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF www.ico.gov.uk