This is an HTML version of an attachment to the Freedom of Information request 'Pilot of Universal Jobmatch'.

Chapter 01 - Overview 
Background  
1.  Universal Jobmatch (UJ) is available to all people looking for work whether they are claiming 
benefits or in work. Although staff in Jobcentres usually deal with people claiming benefits, this 
chapter uses the term jobseekers throughout to reflect UJ terminology. This terminology also means 
employers/businesses are called companies and individuals that work in the companies are called 
recruiters. Therefore: 
  Company – the organisation/business that wishes to advertise job postings on UJ. 
  Recruiter – the individual employed by the company that performs actions (for example, 
uploads a job posting) within the service on behalf of that company.   
2.  The new service is part of DWP’s Digitalisation Programme, it forms a key component of our 
commitment to providing easy online access to Government services. It will be available in English 
and Welsh and enable: 
  individual jobseekers to create a personal account and CV, detailing their work requirements, 
skills, experience, preferences and job search history;  
  companies to have the facility to manage their own accounts online, at a time to suit them, 24 
hours a day, 7 days a week;  
  an automatic match of jobseekers and jobs, with notification as a minimum by email to 
companies and jobseekers;  
  richer information on job search activity to inform adviser intervention strategies and skills 
demand;  
  feedback on the service by companies, jobseekers and DWP; and 
  better information available for jobseekers and DWP staff to understand skills gaps.  
3.  Monster Worldwide Limited, an experienced market leader in the recruitment sector, has been 
appointed as the supplier for the delivery of the new web based job posting and matching managed 
service and the service will go-live on 19 November 2012.  
Objectives/Scope 
4.  Universal Jobmatch (UJ) is a new web based job posting and matching service. This service will: 
  Be a ‘managed service’ and will be accessed by jobseekers via GOV.UK, by companies via 
GOV.UK (replaced Business Link, Business Gateway and Business Wales) or by DWP staff 
via an icon on the DWP desktop. 
  Replace the following existing DWP IT services, ERM, EDon, Job Warehouse, VTS and Jobs & 
Skills.  
  Modernise the delivery of our employment services, aimed at making us the online job site of 
choice for companies/recruiters. 
  Improve our credibility with companies by matching suitable jobseekers to their job postings 
and providing additional HR and recruitment support.  
5.  It is not a replacement for LMS but it will replace the employer records and vacancy functionality 
on LMS. All jobs and employer records will be held on the new service. All existing LMS jobseeker 
functionality will remain. 
Benefits for companies 
6.  Universal Jobmatch (UJ) will: 
  Provide companies with a job matching service which will incur no cost (but usual internet 
provider’s charges will apply) at the point of contact. 
  Be accessed by companies via GOV.UK (replaced Business Link, Business Gateway and 
Business Wales) and the service will be available 24 hours a day, 7 days a week. 
  Enable companies to post their own jobs, amend closing dates/job details, invite applicants to 
interviews, which will remove the need for DWP staff intervention. Although companies 
claiming an exception to the Equality Act when posting jobs will still require DWP intervention.  

  Allow companies to run jobseeker searches before they post a live job on UJ to test the labour 
market. This will provide an anonymised list of candidates that will match their search criteria 
ranked by best match first. 
  Enable companies to invite jobseekers to apply online for their jobs and provide a service that 
will allow them to manage their recruitment online. 
Benefits for jobseekers  
7.  Universal Jobmatch (UJ) will allow jobseekers to: 
  Create a personalised account which will allow them to upload their CV and profile, or help 
them to create one. 
  Receive ongoing job matches to their profile, or their specified job search criteria or run 
‘anonymous’ job searches if they have not created an account. 
  Work more closely with their personal adviser to identify any skills gaps. 
  Apply for jobs online and send their CV to a company through the service. 
  Record any details about other job searches they do so that all their jobsearch activity will be 
held in one place.   
  Search for jobs in Europe or Internationally. 
8.  More detailed information on how jobseekers will use UJ can be found in Chapter 2 of this toolkit. 
Benefits for DWP staff 
9.  Universal Jobmatch (UJ) will provide staff with: 
  A view of the jobseeker’s UJ account, enabling advisers with the jobseeker’s consent, to check 
their account history, view actions against matches, view company feedback, review 
application history and any highlighted skills gaps. 
  Opportunities to focus time with the jobseeker to optimise CVs and identify skills gaps and 
make best use of the automated job search and matching service. 
  More time to target the help they give to ‘harder to help’ jobseekers.  
  Improved Management Information to help target support for companies and jobseekers. 
10. More detailed information on how DWP staff will use UJ can be found in Chapter 3 of this toolkit. 
 
Chapter 02 – Jobseekers  
Jobseeker creates an account   
11. Universal Jobmatch (UJ) is available to all people looking for work whether they are claiming 
benefits or in work. Although staff in Jobcentres usually deal with people claiming benefits, this 
chapter uses the term jobseekers throughout to reflect UJ terminology unless a specific reference to 
claimants is required. This terminology also means employers/businesses are called companies and 
individuals that work in the companies are called recruiters. Therefore: 
  Company – the organisation/business that wishes to advertise job postings on UJ. 
  Recruiter – the individual employed by the company that performs actions (for example, 
uploads a job posting) within the service on behalf of that company.   
12. If the jobseeker already has a Government Gateway account all they need to do is access 
www.gov.uk/jobsearch and select the ‘Login to Universal Jobmatch’ link which will launch the 
‘Universal Jobmatch Login’ page. The jobseeker then simply enters their ‘User ID’ and ‘Password’ 
and selects ‘Log in’.  
13. If the jobseeker does not have a Government Gateway Account, they will need to create one in 
order to receive the full benefits of UJ. This means they will need a Government Gateway User ID 
and password. To do this they will need to access www.gov.uk/jobsearch and select the ‘Register 
with Universal Jobmatch’ link. This will launch the ‘Register for a Government Gateway account’ 
page.  
14. The jobseeker then needs to input their first name(s), surname, email address and enter a 
password. The email address must be a unique address. For example, two jobseekers in the same 
house cannot use the same email address.     

15. When they have done this, the service provides the jobseeker with confirmation of successful 
registration and their Government Gateway User ID. For example, this will look like - 4965 5695 
4585. You must advise the jobseeker to make a note of this number because they will need this and 
the password they entered to access UJ.   
16. The service also displays a page which tells the jobseeker they will receive an e-mail in the 
address they provided which describes how to verify their email address. To complete this process, 
the jobseeker needs to select the link provided in the email or to paste it into the browser address 
bar. 
17. When they have done this, a confirmation message tells the jobseeker that the email address 
provided has been verified and is now linked to their Government Gateway Account. All the steps to 
create a Government Gateway Account and access UJ have now been completed and the jobseeker 
is now able to select the ‘Log in’ button from the UJ homepage.  
18. The UJ Login page now appears and the jobseeker must enter their User ID and password they 
created from the Government Gateway registration process. The first time a jobseeker logs into their 
account they are directed to the ‘Profile’ page in order set up their Profile. During completion, the 
jobseeker must accept the: 
 Privacy Policy; 
  Terms and Conditions; and 
  Use of cookies. 
19. The jobseeker also has the option to: 
  Authorise DWP to view their account; and 
  Receive messages from DWP.     
20. They must also agree to complete the mandatory EIQ (Equality Impact Questionnaire) although if 
they do not wish to disclose any information they can select the ‘Prefer not to say’ option throughout 
the questionnaire.  
21. Once they have completed the questionnaire the jobseeker gets a message on screen to tell them 
the account set up is complete and when they select the ‘Continue’ button the jobseeker is now 
presented with their homepage.   
Jobseeker does not create an account 
22. Jobseekers that do not create an account will only be able to use Universal Jobmatch (UJ) to 
conduct anonymous job searches. To do this they will need to access www.gov.uk/jobsearch and 
enter a Job title and/or Town, place or postcode and/or Skills in the search fields and select ‘Search’.  
23. JSA claimants will be encouraged to register and create an account by personal advisers and 
assistant advisers. 
Jobseeker account set up complete 
24. When the jobseeker has completed their profile and set up their account they can view their 
Account Homepage which includes screens/pages about their: 
  Alerts received.  
  Messages from companies. 
 Saved Jobs. 
 Recommended Jobs. 
 Saved Searches. 
  CVs created and saved. 
  Application History.  
 Activity History. 
25. The full web page for each of these screens/pages can be accessed by clicking on the ‘View All’ 
link.  
Alerts 
26. This page contains various alerts which tell the jobseeker about actions they need to take such as 
to: 
  apply for a job which is soon to close; 
  complete a CV; 

  reply about an interview offered by a company; 
  update saved searches to enable more results to be returned; 
  reply to a job which has been e-mailed to them. 
Messages 
27. This page contains messages which include feedback from companies and invitations to apply for 
jobs. It will also include messages from DWP staff. Messages will expire 91 days after the posted 
date. 
28. Feedback from companies (which is a voluntary action) will, for example, tell the jobseeker: 
  They do not have the skills for the job; 
  The job is on hold; 
  They do not have sufficient experience for the position. 
29. Messages from DWP staff may, for example, be from their adviser asking the jobseeker to contact 
them about their CV. They will do this using the Caseloading functionality in UJ.     
30. Invitations to apply for jobs can be identified from the list of messages as they will have a ‘flag’ 
next to the description.    
Saved Jobs 
31. This page contains details of all jobs saved by the jobseeker and all jobs saved by DWP staff. 
Jobs saved by DWP staff can be identified from the list as ‘Jobs saved by your adviser’ and they will 
have a grey circle next to the job to inform the claimant of this.  
32. Jobseekers will be able to view the full job details and take action to either apply for or delete the 
job.  
NOTE: Jobseekers will not be able to delete jobs recorded as ‘Jobs saved by your adviser’.    
Recommended Jobs 
33. This page contains details of jobs which have been automatically matched by Universal Jobmatch 
from the information recorded by the jobseeker in the ‘Skills I want to be matched against’ field from 
within their Profile page.    
Saved Searches 
34. This page contains details of all job searches that the jobseeker has saved so they can be easily 
accessed later. Up to five possible searches can be saved at any one time. Jobseekers can edit and 
save or cancel an existing saved search. They can also choose to set up email alerts to let them 
know when a match has been found from the search criteria they saved. They do this by selecting 
either ‘Daily’ or ’Weekly’ from the ‘Email frequency’ field when creating or editing a Saved Search.    
CVs 
35. This page contains details of all CVs created by the jobseeker. They can create or upload a new 
CV and edit or delete their existing CVs. Up to five CVs can be saved by the jobseeker at any one 
time but they must choose only one CV to be searchable by companies to return matches to them 
which will then have a status recorded as Public. The status of any other CVs created will be 
recorded as Private.   
36. Jobseekers  can: 
  Build a CV; or 
  Upload a saved CV from their computer; or 
  Copy and paste from a CV on their computer.    
Build a CV 
37. Jobseekers can build a CV by completing sections on: 
 Contact Information; 
 Experience; 
 Qualifications; 
 Job Preferences. 

Upload a saved CV 
38. Jobseekers can upload a saved CV from their computer which must be an Acrobat PDF or 
Microsoft Word file of 500 KB or smaller.  
Copy and paste from a CV 
39. Jobseekers can copy and paste their entire CV from their computer up to a maximum of 20,000 
characters.   
Public CV status 
40. A Public CV will be used to return matches to companies from jobs they have placed and from 
jobseeker searches they have run. The company may then invite those jobseekers with the closest 
matches to apply for the job via the jobseeker’s Messages page.    
Private CV status 
41. A Private CV will not return matches to companies from jobs they have placed or from jobseeker 
searches they have run. However, the status of a Private CV can be amended to Public at any time 
by the jobseeker.  
Application History 
42. This page allows the jobseeker to: 
  review their applications; 
  check the status of a CV; 
 track their application progress; 
  request feedback from companies; 
  make notes about each application to help them remember details, names and other important 
information. 
Activity History 
43. This page allows the jobseeker to review all job activity, including CV updates, applications and 
interviews.  
44. The jobseeker can also add their own job search notes by typing in the Job Search Note Text Box 
and clicking on ‘Save’. An Icon identifies all notes created this way and refers to them as ‘My Notes’.   
45. The following activities will be recorded in the list of Activity Details (this list is not exhaustive): 
  Requested feedback from a company; 
  Created or updated a CV; 
  Accepted new Terms and Conditions; 
  Declined an invitation to apply for a job. 
 
Chapter 03 – Using Universal Jobmatch (UJ)  
About this guidance 
46. Universal Jobmatch (UJ) is available to all people who are looking for work whether they are 
claiming benefits or in work. However, this guidance uses the term claimants rather than 
jobseekers or customers (except where UJ functions specifically refer to jobseekers). 
Benefits to DWP staff 
47. The benefits of using Universal Jobmatch (UJ) are detailed in Chapter 01 of this toolkit. 
Accessing Universal Jobmatch 
48. Universal Jobmatch is accessed by selecting the icon on your desktop.  The first time you access 
the service you will be required to set up your password by selecting the ‘Create/Reset your 
password’ link. You will be required to enter your Username which will be your usual login ID to 
your computer and the system sends you an email. Your login ID is the 8 digit DWP IT number 

which can be found when you remove your smartcard. You will then need to check your email and 
select the hyperlink within the email to ‘Reset your Password’. Your password must be a: 
  Minimum of 8 and a maximum of 10 characters; and 
  Combination of upper and lower case letters and should contain at least one symbol and at 
least one number.  
49. When you have entered your Username and password you will select the ‘Login’ button. The UJ 
homepage will then be displayed and from here you will be able to access various functions such 
as: 
 My profile. 
 Find jobseeker. 
  Caseloading folders.  
  GOV.UK job search.   
50. However, you will have access to different functions depending on your job role so the homepage 
will only display the functions that are relevant to your access level.  
51. The  Log in presentation also shows how you will do this. 
My profile 
52. Selecting ‘My profile’ will allow you to change your password at any time. You will also be able to 
view from this screen/page the details used to create your profile on the UJ Application and these 
are your: 
 Email address. 
 Username. 
 First name. 
 Surname. 
  Manager email address. 
 Location. 
 Role. 
Find jobseeker 
53. You must select the ‘Find jobseeker’ link and enter one of the following search types in the ‘Enter 
search details’ field: 
 Email address. 
 Phone number. 
  Jobseeker UJ ID (see NOTE below). 
 Surname. 
 First name. 
54. It is not recommended you use either the Surname or First name because this is likely to return 
multiple returns and it will be difficult to find the correct claimant. In particular, using a common 
surname (e.g. Smith) or any First name will lead to thousands of returns. 
NOTE: The claimant will not know their Jobseeker UJ ID number. This will only become known by 
DWP staff after using any of the other search types listed above to find the claimant.       
55. When you have found the claimant, you will be able to select the ‘Login’ link to access their UJ 
account. However, you will only be able to do this if the claimant has given DWP permission to do 
so.     
56. Scenario 14 in Learning Product 05 contains further details on how to search for a claimant and 
login to their account.  
Caseloading folders 
57. You can save up to 12 caseloading folders and you can name each folder as you wish and 
rename these at any time. There is no limit on the number of claimants you can save in each 
folder. These folders can only be accessed by you and cannot be viewed by other DWP staff.   
58. How you use these folders is up to you but you may use them to group claimants for example by: 
  Claimants who have not allowed DWP to access their account.  
  Client Group.   
  Type of work they are looking for. 

 Signing Day/Cycle. 
59. To create a folder you must select ‘Add folder’ and give it a name. From here you must select 
‘Create folder’. You will then be able to click on the ‘Select’ link to access the folder. To add a 
claimant to the folder you will need to find the claimant and when you have done this, you must 
select the tickbox for the Caseloading folder you created.  
60. To view the claimant in the folder, select the ‘Manage caseloading folders’ link, then click the 
‘Select’ link for the folder in the main Caseloading folders screen/page.      
61. You will also be able to see how many claimants you have in each folder from the main 
Caseloading folders screen/page and delete and rename folders from this screen/page. 
62. Within each folder you will be able to send messages to all or a selected number of claimants. For 
example you may want to tell: 
  all claimants in a folder about a Jobfair that will be held locally; or 
  one claimant to contact you about their CV as you may be able to advise them on how it can be 
improved so that it returns more accurate matches to companies; or    
  a selected number of claimants who particularly match jobs posted by a local employer.   
63. If the claimant does not tick the ‘I would like to receive messages from DWP’ box when they 
create their profile (although they can amend their profile at any time) any messages you send via 
this function will not be received by the claimant. However, UJ will tell you which claimant(s) have 
not received any messages you send.  
64. It is important you manage the claimants in each folder – for example, when a claimant finds work 
and no longer claims JSA you will need to remove them by selecting the relevant folder, then from 
the list of claimants you must mark the tickbox for the claimant and then select the ‘Remove’ link. 
65. Scenario 14 in Learning Product 05 contains further details on Caseloading functionality. 
GOV.UK job search 
66. Universal Jobmatch will transform how claimants access and apply for jobs. They can access the 
full service via GOV.UK using an internet enabled computer or smartphone although access via 
the mobile app will only enable claimants to run anonymous job searches. 
67. They will be able to search and view jobs, set up an account and build and upload their CV. 
Claimants will receive automatic matches to employers jobs from the ‘Profile’ they created. These 
job matches will be put into their ‘Recommended Jobs’ page in UJ. UJ will also search through 
their CV and make a match back to the company. Therefore, you will no longer routinely submit 
claimants to jobs or undertake jobsearch. 
68. However, this function allows you to search for a job on behalf of a claimant – for example, if they 
are not using UJ. In these cases you will select the ‘GOV.UK job search’ link from the UJ 
application and find a suitable job by: 
  entering data in the Search criteria fields and select ‘Search’; or 
  selecting the ‘Browse Jobs’ link.  
69. Scenario 18 in Learning Product 05 contains further details on how to search for a job on behalf of 
a claimant.  
70. UJ brings a shift in the focus from helping claimants search for jobs, to looking instead at the 
claimant’s activity on UJ. This also means you will suggest ways for them to improve the matches 
they receive from the information they have recorded about their skills and in their CV. You will 
also support, motivate and/or challenge them to respond to these matches to help improve their 
chances of finding work.  
‘Skills I want to be matched against’ field 
71. You will only be able to see this field if the claimant has given DWP permission to access their 
account. It is an important field for claimants because the information they record here will be 
used by UJ to automatically match them to jobs posted by companies which will be put into the 
claimant’s ‘Recommended Jobs’ screen/page. 
72. Therefore, it is important you understand the type of information that will return accurate matches 
so you can explain this to claimants and help them to understand the importance of including 
skills keywords within this field. For example, it must not be used to record things such as: 
 Keen. 
 Reliable. 

 Eager. 
 Timely. 
73. If the claimant is receiving little or no matches in ‘Recommended Jobs’ this will indicate that the 
information held in this field needs to be reviewed and updated.  
74. You can help the claimant improve the matches they receive by telling them they can review their 
skills for the types of jobs they are looking for in UJ. To do this the claimant needs to select the 
‘Review your skills’ link from within the ‘Job Details’ page for any job they were viewing. 
75. This will take them to the ‘Skills analysis’ screen/page. This will provide a list of ‘Recommended 
Skills’ for the job they were viewing and compare them to the skills they have recorded in the 
‘Skills I want to be matched against’ field from within their profile. 
76. The claimant can then look at the list of ‘Recommended Skills’ for the job and add any they have 
to the ‘Your Skills’ list by entering the skill in the free text field and clicking ‘Add Skills’. 
77. They can also find ‘Recommended Skills’ for a different type of job by entering the Job Title in the 
free text field and clicking ‘Find Skills’. Any skills the claimant has can then be added to their skills 
by again entering the skill in the free text field in the ‘Your Skills’ list and clicking ‘Add Skills’.    
CVs 
78. You will only be able see a claimant’s CV if the claimant has given DWP permission to access 
their account. Further information about how a claimant can use this function can be found in 
Chapter 2 of this toolkit. Scenario 16 in Learning Product 05 contains further details on how a 
claimant can create a CV. 
79. You will need to explain to claimants the importance of including skills keywords in the ‘Duties, 
achievements and related skills field’ within their CV when using the ‘Build CV’ function and that 
having a CV improves their chances of finding a job because when a recruiter posts a job, 
Universal Jobmatch will search through their CV and make a match back to the company. 
Explaining the benefits to claimants of creating a profile and CV in Universal 
Jobmatch  
80. Advisory Services Teams will play a crucial role in promoting and encouraging take up of 
Universal Jobmatch. Therefore, it is important that personal advisers and assistant advisers 
understand the key features and benefits of using the service so they can tell claimants about this. 
The messages you should be including in your conversations with claimants are: 
  We are improving how you can search and apply for jobs. Our new service, Universal 
Jobmatch is available from 19 November 2012 and replaces ‘Job and Skills’. 
  The new improved service will make your job search quicker and easier.  
  Use the service at a time to suit you, 24 hours a day, seven days a week and it’s free (but your 
usual internet provider’s charges will apply). 
  You will be able to log on to your account from a home computer or anywhere with internet 
access. 
  It uses the latest job search and matching technology to help find jobs that are right for you. 
  Create and manage your own account online, and tailor your preferences to suit the job you are 
looking for. 
  You can apply for most jobs online, giving you more time to spend on the actual applications.  
  There is help available via a help tool within UJ to create a CV, or you can upload one you 
already have. 
  Information recorded on your CV will be automatically matched with suitable jobs and used to 
produce an anonymised list of candidates who match a company’s job requirements. The 
company can then invite jobseekers to apply for their job and will only see the CV if the 
jobseeker agrees after being invited to apply.  
  You can receive alerts to notify you when new jobs are posted that match your job search. 
  You can also record details about other job searches you do, so that all your job search activity 
will be held in one place. 
  The service is available in Welsh (if required). 

Explaining the benefits to claimants of allowing DWP access to view their 
account 
81. In terms of the benefits of allowing DWP access to view their account, you will need to explain 
that if they do so, it will make it easier for their personal adviser (because they will be able view 
their account information directly) to give them extra help to improve their chances of being 
matched to a job – for example, their personal adviser can help them:   
  Improve the matches they get by reviewing their profile or CV.  
  Identify any skills gap and/or training needs. 
  Discuss how they can refine their CV. 
82. You can also tell the claimant: 
  they will not have to provide evidence of their jobsearch activity on Universal Jobmatch each 
time they attend the Jobcentre at their jobsearch reviews or advisory interviews as we will be 
able to view all this activity online; and 
  if they allow DWP access, they can change it back at any time to not allow DWP access.       
Claimant agrees to create a profile and CV in Universal Jobmatch and allow DWP to 
access their account 
83. In these cases, you will need to: 
  Explain how to register for a Government Gateway Account (this will not be necessary if the 
claimant tells you they already have a Government Gateway Account) and create a profile and 
CV within Universal Jobmatch. Scenario 15 in Learning Product 05 and Chapter 02 of this 
toolkit contains full details on how a claimant creates a profile and Scenario 16 contains 
further details on how a claimant creates a CV.   
 Create a WorkFlow or Conversation in LMS so we can check they have done this at the 
claimant’s next attendance at the Jobcentre. If using WorkFlow, record in the: 
  ‘Description’ field (‘Details’ field if using Conversation), ‘Claimant agreed to create UJ 
account and allow DWP access; 
  ‘Action Type’ field, ‘JP- Other’; and  
  ‘Priority’ field, ‘High’.  
NOTE: You may also issue the ‘How to Use Universal Jobmatch’ leaflet, which is available in English 
and Welsh if you think it will help the claimant understand how to register and login to their account. If 
so, you will need to select either the English or Welsh links in this paragraph and print the leaflet.   
84. When the claimant next attends you will need to follow up the WorkFlow or Conversation as 
appropriate and ask them if they created a profile and CV in their Universal Jobmatch account 
and allowed DWP access. If they have, you will be able to check this by searching for the claimant 
in the UJ application and logging into their account. Scenario 14 in Learning Product 05 contains 
further details on how to search for a claimant and login to their account.  
85. You will need to record the following in the ‘Additional Notes’ field within the ‘More’ hotspot on 
LMS - Claimant created profile and CV – DWP access by email address/telephone no (insert the 
actual address or number given by the claimant). This is required so we do not keep asking the 
claimant each time they attend at the office.  
86.  When the claimant has created a profile and CV, you must also agree with them and record 
within the “What I will do to identify and apply for jobs” part of the Jobseeker’s Agreement how 
often the claimant will check their UJ account for jobs.  
Claimant agrees to create a profile and CV in Universal Jobmatch but does not allow 
DWP to access their account 
87. In these cases, you will need to take the action described in paragraph 38. The only exception to 
this action is the ‘Description’ field on the Workflow or ‘Details’ field on the Conversation must say, 
Claimant agreed to create UJ account but will not allow DWP access’. 
88. You will also need to explain, that because the claimant does not wish to allow DWP access to 
their account (and this is their decision not ours so you cannot issue a Jobseeker’s Direction to 
gain access) when they next attend they will need to bring a copy of their CV. This may take the 
form of: 

  Prints of their CV screens/pages from their Universal Jobmatch account. However, this will not 
be possible for claimants who do not have access to a printer or cannot afford to print out 
copies of these pages; or  
  CV screens/pages from their Universal Jobmatch account if they have access to the internet on 
a smartphone. Districts will need to consider the guidance on Restricted Use of Electronic 
Media in Jobcentres although paragraph 7 in this guidance enables offices to allow claimants 
to use their mobiles for this purpose. 
89. If it is not possible for the claimant to do any of the above, you will need to ask them to login to 
their account from an available Internet Access Device (IAD) in your office and print off a copy of 
their CV. 
90. When the claimant next attends you will need to follow up the WorkFlow or Conversation and ask 
them if they created a profile and CV in their Universal Jobmatch account. If the claimant says 
they have, you will be able to check they have created a profile by searching for the claimant in 
the UJ application. Scenario 14 in Learning Product 05 contains further details on how to search 
for a claimant.  
91. You will not be able to login to their account to check they have created a CV (you will do this by 
asking for their CV by one of the methods in paragraphs 43 and 44). However, when you search 
for the claimant, in the UJ application it will tell you if they have created a profile because your 
search will return a message which says, “User has not provided permissions to access account ”     
92. You will need to record the following in the ‘Additional Notes’ field within the ‘More’ hotspot on 
LMS - Claimant created profile and CV – no DWP access to account. This is required so we do 
not keep asking the claimant each time they attend at the office.   
93. When the claimant has created a profile and CV, you must also agree with them and record within 
the “What I will do to identify and apply for jobs” part of the Jobseeker’s Agreement how often the 
claimant will check their UJ account for jobs. 
Agreeing how often the claimant will check their Universal Jobmatch account for jobs on the 
Jobseeker’s Agreement  

94. When the claimant has created a profile and CV, you must also agree with them and record within 
the “What I will do to identify and apply for jobs” part of the Jobseeker’s Agreement how often the 
claimant will check their UJ account for jobs. In doing so, for those claimants using the Jobcentre 
Plus IAD, take into account:  
  the availability of IADs; 
  the ability of the claimant to get into the Jobcentre on a regular basis; and 
  claimants are entitled to travel reimbursements for an appointment outside their normal 
attendance arrangements.   
Jobseeker’s Directions 
95. You  cannot issue a Jobseeker’s Direction to either require a claimant to create a profile and CV 
in Universal Jobmatch or to mandate a claimant to give us access to their account – this is their 
decision not ours.  
Universal Jobmatch and benefit conditionality 
96. Universal Jobmatch will be a key performance enabler in terms of making sure benefit is only paid 
to claimants who are entitled to receive it. 
Actively Seeking Employment  
97. We cannot specify to a JSA claimant how they provide us with records of their jobsearch activity 
and Universal Jobmatch will not change this.   
98. Personal advisers and assistant advisers will continue to review jobsearch activity and record the 
outcome on LMS in the usual way for JSA claimants and look at all the evidence provided by 
claimants to determine if there is an ASE doubt. This may be in various forms and these are 
explained in the Labour Market Conditions Guide.  
99. However,  Universal  Jobmatch will be a key tool you can use in appropriate cases to review 
whether a claimant has taken all reasonable steps to have the best prospects of finding work.  

100.  How you review jobsearch activity will depend on whether the claimant is using Universal 
Jobmatch and if so, has given DWP access to their account. 
Reviewing jobsearch activity - claimant using Universal Jobmatch (DWP has access to 
their account) 
101.  You will look at any number or all of the following screens/pages from the claimant’s Universal 
Jobmatch account: 
 Activity History. 
 Application History. 
 Alerts. 
 Messages. 
 Saved Jobs. 
 Recommended Jobs. 
 Saved Searches. 
Reviewing jobsearch activity - claimant using Universal Jobmatch (No DWP access to 
their account)  
102.  You may ask claimants to show: 
  prints of any number or all of the screens/pages detailed in the paragraph 56 from their 
Universal Jobmatch account. However, this will not be possible for claimants who do not have 
access to a printer or cannot afford to print out copies of these pages; or  
  any number or all of the screens/pages detailed in the paragraph 56 from their Universal 
Jobmatch account if they have access to the internet on a smartphone. Districts will need to 
consider the guidance on Restricted Use of Electronic Media in Jobcentres although 
paragraph 7 in this guidance enables offices to allow claimants to use their mobiles for this 
purpose. 
103.  If it is not possible for the claimant to do any of the above, you must tell them they have to 
login to their account from an available IAD in your office and provide evidence of the jobsearch 
activity they have carried out or recorded in their account, e.g. by printing off copies of these 
screens/pages. 
Reviewing jobsearch activity - claimant not using Universal Jobmatch 
104.  In cases where a claimant is not using Universal Jobmatch, they will show the steps they can 
be reasonably expected to take to actively seek work that can give them the best prospects of 
employment, through other means.  
105.  In these cases, you will review a claimant’s jobsearch activity using the evidence they provide 
as described in paragraph 53. 
Referral to a Decision Maker required  
106.  Any doubts identified as a result of the evidence provided (however presented) will need to be 
referred to a Decision Maker in the usual way.  
Action required by Decision Maker 
107.  You will make your decision in the usual way. 
Refusal of Employment 
108.   Universal Jobmatch will transform how claimants access and apply for jobs. They can access 
the full service via GOV.UK using an internet enabled computer or smartphone although access 
via the mobile app will only enable claimants to run anonymous job searches. 
109.  They will be able to search and view jobs, set up an account and build and upload their CV. 
Claimants will receive automatic matches to employers jobs from the ‘Profile’ they created. These 
job matches will be put into their ‘Recommended Jobs’ page in Universal Jobmatch. 
110.  However, this does not mean you will no longer be able to notify claimants of suitable jobs and 
where appropriate take RE action. Universal Jobmatch will change how you identify suitable jobs 
for claimants and identify where RE action may need to be taken.  

111.  How you will find, notify, follow up a job and where appropriate refer to a decision maker if the 
claimant has not applied, will depend on whether the claimant is using Universal Jobmatch and 
has given DWP access to their account. 
Finding and notifying the claimant of a job - claimant using Universal Jobmatch (DWP 
has access to their account) 
112.  You will view the claimant’s Homepage and find a suitable job by: 
  selecting a job from the list in the ‘Recommended Jobs’ section; or 
  entering data in the Search criteria fields and select ‘Search’; or 
  select the ‘Browse Jobs’ link.  
113.  Whichever way you choose, you must then select the ‘Save’ link from the ‘Job Details’ page. 
This will put the job in the claimant’s ‘Saved Jobs’ page and place a grey circle next to the job, 
which tells the claimant it is a ‘Job saved by your adviser’.  
114.  Claimants must apply for any jobs you save for them. However, you must formally notify the 
claimant of their obligation to apply for the saved job by either telling them: 
  face to face; or 
  by telephone; or 
  by letter.  
115.  You must also record you have notified the claimant and Job ID number in ‘LMS 
Conversations’ – e.g. “Claimant told by telephone to apply for admin assistant, Job ID 133234 at 
GX Recruitment posted 26/11/12.” It is important you do this in case the claimant later indicates 
they were not informed of their obligation to apply. 
116.  The Job ID number can be found in the URL from the ‘Job Details’ page. It is important you 
record this number because this will help DMA staff find the job if the claimant subsequently did 
not or refused to apply for the job.  
117.  It is also good practice to make clear to the claimant, that refusal or failure to apply for the job, 
or subsequent non-acceptance of the job if offered, may result in the loss of JSA. This ensures 
the claimant can make their decision about whether to apply in the full knowledge of the possible 
consequences.  
118. Additionally, 
if 
the 
method of application is not to select a CV in UJ and send it online through 
the service – e.g. by other means such as email, post or telephone, then tell them they may wish 
to record details of their application by completing the ‘Job search notes’ free text box in UJ so 
that we can see they have applied for the job. Alternatively, suggest to the claimant they may 
supply other evidence to show they applied for the job such a copy of an email or letter which 
shows they applied, or a copy of an email or letter from the employer that says their application 
was unsuccessful.  
Following up a job - claimant using Universal Jobmatch (DWP has access to their 
account) 
119.  You will do this by looking for any ‘Jobs saved by your adviser’ in the claimant’s ‘Saved Jobs’ 
page.  
Claimant says they have applied for the job 
120.  If they have applied for the job, the ‘Application History’ page will show they have applied if the 
method of application was to select a CV in UJ and send it online through the service.  
121.  If the saved job is not shown in the ‘Application History’ page you will need to check if the 
claimant has: 
  recorded that they applied for the job by completing the ‘Job search notes’ free text box in UJ, if 
the method of application was not online through the service as detailed in paragraph 75. If 
so, an Icon identifies all notes created this way and refers to them as ‘My Notes’ in ‘Activity 
History’; or 
  supplied other evidence that they applied for the job – i.e. a copy of an email or letter which 
shows they applied, or a copy of an email or letter from the employer that says their 
application was unsuccessful. In this case you must record in ‘LMS Conversations’ - e.g. 
“Claimant applied for admin assistant, Job ID 133234 at GX Recruitment posted 26/11/12.”    

122.  The follow up questions you ask will depend on the information recorded in all these pages or 
any additional information the claimant supplies.  
Claimant says they do not intend to apply for the job  
123.  If the claimant says they do not intend to apply for the job they may have also given a reason 
why from the drop down menu in the ‘Job Details’ page in UJ. However, selecting a reason why 
from this drop down menu is optional. 
124.  Whether they have recorded a reason from the drop down menu or not, you must continue to 
ask the claimant for a full explanation of why they do not intend to apply and any reason(s) given 
will need to be included in the RE referral to a Decision Maker. 
Claimant says they do not intend to apply for the job but restrictions on availability or an RE 
discretion applies  

125.  If the claimant says they do not intend to apply for the job and you determine that a referral to 
a Decision Maker is not required because any restrictions on availability or one of the discretions 
apply you must record in ‘LMS Conversations’ - e.g. “RE action not needed – Permitted Period or 
RE Discretion (followed by the relevant scenario letter) for Job ID 133234 at GX Recruitment 
posted 26/11/12.” 
Claimant says they were offered the job but decided not to start 
126.  If the claimant says they were offered the job but decided not to start you must ask why and 
any reason(s) given will need to be included in the RE referral to a Decision Maker.  
Claimant says they have not yet applied for the job but still intends to  
127.  If the claimant says they have not yet applied for the job but still intends to, you must check the 
job has not expired in UJ. You can find the expiry date of a job by taking the action described in 
paragraph 87. If the job has expired you must ask them why they did not apply before the expiry 
date and any reason(s) given will need to be included in the RE referral to a Decision Maker. 
128.  If the expiry date has not yet been reached it is good practice to make clear to the claimant, 
that refusal or failure to apply for the job by this date, or subsequent non-acceptance of the job if 
offered, may result in the loss of JSA. This ensures the claimant can make their decision about 
whether to apply in the full knowledge of the possible consequences.  
129.   It is important you carry out all the action described in paragraphs 74 to 83 as appropriate to 
ensure compliance with the Performance Measurement Labour Market Check. 
Referral to a Decision Maker required - claimant using Universal Jobmatch (DWP has 
access to their account) 
130.  If a referral is required, you will do this in the usual way. The only difference is you will need to: 
 Record “Job ID 133234 – see Conversation dated 26/11/12.” in the ‘Notes’ field in the ‘New 
Referral/Decision Details’ window in LMS and also in DART. This will ensure the Decision 
Maker will know which job within Universal Jobmatch the doubt refers to. 
  Select ‘Yes’ to the ‘New Referral/Decision Details’ prompt which will appear after you have 
saved the referral in LMS. 
  If the hours/days of the job were not recorded by the company you must contact them to find 
these out and record this information in DART.    
Action required by Decision Maker - claimant using Universal Jobmatch (DWP has 
access to their account) 
131.  You will make your decision in the usual way. However, you will need to view the job. To 
enable you to do this you will access Universal Jobmatch and you will use the Job ID number and 
Job Details recorded in DART to help you find the job.  
132.  To view the job you will need to select the ‘Find company/recruiter’ link from the UJ application 
homepage which will open the ‘Company and recruiter search’ screen/page. You will then enter 
the Job ID number in the ‘Enter search details’ field and select the ‘Job ID’ radio button and select 
‘Go’.     

Finding and notifying the claimant of a job - claimant using Universal Jobmatch (No 
DWP access to their account) 
133.  You will select the ‘GOV.UK job search’ link from the UJ application homepage and find a 
suitable job by: 
  entering data in the Search criteria fields and select ‘Search’; or 
  select the ‘Browse Jobs’ link.  
134.  Scenario 18 in Learning Product 05 contains further details on how to search for a job on 
behalf of a claimant. 
135.  When you have found a suitable job you will select ‘Print’ from the ‘Job Details’ page and give 
the print of this page to the claimant so they know the details and how to apply for the job. You 
must also copy the URL of this page on to the print and tell the claimant they will need to type the 
URL into their browser so they can easily find the job later, i.e. 
'http://jobsearch.direct.gov.uk/GetJob.aspx?JobID=254666'. To save time handwriting the URL 
each time you do this, it is good practice to have slips of paper printed with the static part of the 
URL - i.e. 'http://jobsearch.direct.gov.uk/GetJob.aspx?JobID=' so you can simply add the JobID 
number to the end - i.e. ‘254666’. This can then be attached to the print of the 'Job Details' page.  
136.  You must also take the action described in paragraphs 69 to 72.  
137.  You must also explain to the claimant that because they have not given us access to view their 
account, they will need to confirm to us that they applied for the job at their next jobsearch review 
by: 
  bringing in prints from their ‘Saved Jobs’; ‘Activity History’ and/or ‘Application History’ 
screens/pages from their Universal Jobmatch account. However, this will not possible for 
claimants who do not have access to a printer or cannot afford to print out copies of these 
screens/pages; or  
  showing these screens/pages if they have access to the internet on a smartphone. Districts will 
need to consider the guidance on Restricted Use of Electronic Media in Jobcentres although 
paragraph 7 in this guidance enables offices to allow claimants to use their mobiles for this 
purpose. 
138.  If it is not possible for the claimant to do any of the above, you must tell them they have to 
login to their account from an available IAD in your office and provide evidence that they have 
applied for the job in their account, e.g. by printing off copies of these screens/pages.   
Following up a job - claimant using Universal Jobmatch (No DWP access to their 
account) 
139.  You will do this by checking ‘LMS Conversations’ for any jobs we have required the claimant to 
apply for. If there are, you will use the Job ID number to find the job (see paragraph 87). 
Claimant says they applied for the job 
140.   Ask the claimant to show you they have applied for the job by one of the methods described 
in paragraphs 92 or 93. If they show you they have applied for the job, you must record in ‘LMS 
Conversations’ - e.g. “Claimant applied for admin assistant, Job ID 133234 at GX Recruitment 
posted 26/11/12.”   
Claimant says they do not intend to apply for the job 
141.  Any reason(s) given by the claimant for not applying will need to be included in the RE referral 
to a Decision Maker. 
Claimant says they do not intend to apply for the job but restrictions on availability or an RE 
discretion applies 

142.  If the claimant says they did not apply for the job and you determine that a referral to a 
Decision Maker is not required because any restrictions on availability or one of the discretions 
apply you must record in ‘LMS Conversations’ - e.g. “RE action not needed – Permitted Period or 
RE Discretion (followed by the relevant scenario letter) for Job ID 133234 at GX Recruitment 
posted 26/11/12.”  

Claimant says they were offered the job but decided not to start 
143.  If the claimant says they were offered the job but decided not to start you must ask why and 
any reason(s) given will need to be included in the RE referral to a Decision Maker. 
Claimant says they have not yet applied for the job but still intends to 
144.  If the claimant says they have not yet applied for the job but still intends to, you must check the 
job has not expired in UJ. You can find the expiry date of a job by taking the action described in 
paragraph 87. If the job has expired you must ask them why they did not apply before the expiry 
date and any reason(s) given will need to be included in the RE referral to a Decision Maker. 
145.  If the expiry date has not yet been reached it is good practice to make clear to the claimant, 
that refusal or failure to apply for the job by this date, or subsequent non-acceptance of the job if 
offered, may result in the loss of JSA. This ensures the claimant can make their decision about 
whether to apply in the full knowledge of the possible consequences. 
146.  It is important you carry out all the action described in paragraphs 94 to 100 as appropriate to 
ensure compliance with the Performance Measurement Labour Market Check. 
Referral to a Decision Maker required - claimant using Universal Jobmatch (No DWP 
access to their account) 
147.  If a referral is required, you will do this in the usual way. The only difference is you will need to: 
 Record “Job ID 1332348 – see Conversation dated 26/11/12.” in the ‘Notes’ field in the ‘New 
Referral/Decision Details’ window in LMS and also in DART. This will ensure the Decision 
Maker will know which job within Universal Jobmatch the doubt refers to. 
  Select ‘Yes’ to the ‘New Referral/Decision Details’ prompt which will appear after you have 
saved the referral in LMS. 
  If the hours/days of the job were not recorded by the company you must contact them to find 
these out and record this information in DART.    
Action required by Decision Maker - claimant using Universal Jobmatch (no DWP 
access to their account) 
148.  You will make your decision in the usual way. However, you will need to view the job. To 
enable you to do this you will access Universal Jobmatch and you will use the Job ID number and 
Job Details recorded in DART to help you find the job. Paragraph 87 describes how you will do 
this.   
Finding and notifying the claimant of a job - claimant not using Universal Jobmatch 
149.  You can still require JSA claimants who have chosen not to use Universal Jobmatch to apply 
for jobs. You will need to find these jobs through: 
  other sources such as other job sites, newspapers or magazines; or 
 using the ‘GOV.UK jobsearch’ link from the UJ application to find jobs that the customer can 
apply for outside of the service – i.e. the arrangements allow for applications to be made to an 
external website address or by post or by telephone.   
150.  In these cases you will use the Spec Sub functionality on LMS and record a submission.  
151.  However, if a Spec Sub is being used for a job you have found from the UJ application, you 
may find all the information recorded in UJ about the job does not allow you to complete all the 
required Spec Sub fields in LMS. In these cases you must record the Spec Sub as follows:   
Step 
Field 
Action 
1  
Employer 
Insert details held in Universal Jobmatch 
2 Address Insert 
‘UJ VAC’ 
3 Postcode 
Insert 
‘UJ VAC’ 

Notes 
Insert the UJ Job ID number – e.g. ‘UJ Job ID 
254666’ 

5 Contact Insert 
‘UJ VAC’ 
6 Tel 
No  Insert 
‘0111 111111’ 

Job Title  
Insert details held in Universal Jobmatch 


SOC 
Insert from SOC Hotspot function as appropriate in 
LMS 

SIC 
Insert from SIC Hotspot function as appropriate in 
LMS 
10 
Type 
Select ‘Employment’ option from the drop down list 
11 
Bus Proc 
Select appropriate option from the drop down list 
152.  You will not need to print a Spec Letter from LMS as you will select ‘Print’ from the ‘Job 
Details’ page in UJ and give the print of this page to the claimant so they know the details and 
how to apply for the job. You must also copy the URL of this page on to the print and tell the 
claimant they will need to type the URL into their browser so they can easily find the job later, i.e. 
'http://jobsearch.direct.gov.uk/GetJob.aspx?JobID=254666'. To save time handwriting the URL 
each time you do this, it is good practice to have slips of paper printed with the static part of the 
URL - i.e. 'http://jobsearch.direct.gov.uk/GetJob.aspx?JobID=' so you can simply add the JobID 
number to the end - i.e. ‘254666’. This can then be attached to the print of the 'Job Details' page.  
153.  You must also take the action described in paragraphs 69 to 72. 
Following up a job - claimant not using Universal Jobmatch 
154.  You will do this in the usual way – i.e. by looking at any Spec Subs recorded via the [Hist] 
button on LMS. You will then need to ask the claimant if they have applied for the job and record 
the outcome by clicking on the [AmSub] button and then entering the details in the ‘Notes’ field 
within the ‘Amend Spec Sub’ details window. For example, if the claimant says they:  
  applied for the job including the date and by what method. 
  did not apply for the job including any reason(s) given for not applying.  
  did not apply for the job and you determine that a referral to a Decision Maker is not required 
because any restrictions on availability or one of the discretions apply you must record “RE 
action not needed – Permitted Period or RE Discretion (followed by the relevant scenario 
letter).”
  
  were offered the job but decided not to start you must ask why and any reason(s) given will 
also need to be recorded. 
Claimant says they have not yet applied for a Universal Jobmatch job but still intends to 
155.  If the claimant says they have not yet applied for a Universal Jobmatch job but still intends to, 
you must check the job has not expired in UJ. You can find the expiry date of a job by taking the 
action described in paragraph 87. If the job has expired you must ask them why they did not apply 
before the expiry date and any reason(s) given will need to be included in the RE referral to a 
Decision Maker. 
156.  If the expiry date has not yet been reached it is good practice to make clear to the claimant, 
that refusal or failure to apply for the job by this date, or subsequent non-acceptance of the job if 
offered, may result in the loss of JSA. This ensures the claimant can make their decision about 
whether to apply in the full knowledge of the possible consequences. 
157.  It is important you carry out all the action described in paragraphs 109 to 111 as appropriate to 
ensure compliance with the Performance Measurement Labour Market Check. 
Referral to a Decision Maker required - claimant not using Universal Jobmatch 
158.  If a referral is required, you will do this in the usual way. 
Action required by Decision Maker - claimant not using Universal Jobmatch 
159.  You will make your decision in the usual way. 
 
Chapter 04 – Quick Reference Links 
160.  The purpose of this chapter is to highlight some of the key activities that Personal Advisers, 
Assistant Advisers and claimants may be required to undertake as a result of Universal Jobmatch.  

161.  Each activity listed in the table below includes a useful link to the appropriate Learning 
Products, Learning Scenarios, Desk Aids or the relevant paragraphs from the Universal Jobmatch 
Toolkit to help Personal Advisers and Assistant Advisers quickly and easily find further information. 
   
ACTIVITY PRODUCT/GUIDANCE 
How a claimant creates a 
  Scenario 15 in Learning Product 
Universal Jobmatch account – 
05 
i.e. a profile  
  Universal Jobmatch Toolkit, 
Chapter 02   
  How to use Universal Jobmatch 
leaflet – English or Welsh 
Creating a CV 
  Scenario 16 in Learning Product 
05 
Explaining the benefits to 
  Learning Product 05 
claimants of using Universal 
  Universal Jobmatch Toolkit, 
Jobmatch  
Chapter 03 
Explaining the benefits to 
  Learning Product 05 
claimants of giving DWP access 
  Universal Jobmatch Toolkit, 
to their account 
Chapter 03 
Logging in to Universal 
  Log in presentation Learning 
Jobmatch (DWP staff)  
Product 
  Universal Jobmatch Toolkit, 
Chapter 03 
Searching for and logging in to 
  Universal Jobmatch Desk Aid 5  
a claimant’s account 
  Universal Jobmatch Toolkit, 
Chapter 03 
Using Caseloading functionality  
  Scenario 14 in Learning Product 
05 
  Universal Jobmatch Toolkit, 
Chapter 03 
Searching for a job on behalf of 
  Scenario 18 in Learning Product 
a claimant  
05 
  Universal Jobmatch Toolkit, 
Chapter 03 
Actively Seeking Employment –
  Universal Jobmatch Toolkit, 
reviewing jobsearch activity 
Chapter 03 
Refusal of Employment action 
  Universal Jobmatch Toolkit, 
Chapter 03