This is an HTML version of an attachment to the Freedom of Information request 'Universal Jobmatch, Jobcentre cannot see activity without permission whether claiming welfare benefits or not?'.

 
 
 
DWP Central Freedom of Information Team
Annex A 
 
e-mail: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxx.xxx.  
gov.uk
 
Our Ref: Review 20
 
 

Date:31st January 2013
Annex A 
 
 
 
 
 
 
 
Dear Frank Zola, 
 
You requested an internal review of DWP’s handling of FoI request, “Universal Jobmatch, 
Jobcentre cannot see activity without permission whether claiming welfare benefits or not”, due 
to delayed response. 
 
The review was conducted by an independent official of the Department, of the relevant grade 
and authority to carry out such requests. The case has been examined afresh, and guidance 
has been sought from domain experts to ensure all factors were taken fully into account. 
 
I acknowledge that in this instance, the Department failed to respond within 20 working days 
and the DWP apologise for the delay. This is due to a number of factors including the 
unexpected level of correspondence received by the team. FOI requests are often complex or 
require input from a number of different areas e.g. policy, commercial, design teams who need 
to be consulted to ensure that all FOI requests are fully considered before being responded to.  
All FOI requests are dealt with by individuals in addition to their day to day workloads and in 
some cases this will lead to delays. I understand that a response has now been provided to 
you. 
If you have any queries about this letter please contact the DWP Central FoI Team quoting the 
reference number above.   
Yours sincerely,  
 
 
DWP Central FoI Team 
 
 
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Your right to complain under the Freedom of Information Act 
 

If you are not content with the outcome of the internal review you may apply directly to the Information 
Commissioner’s Office for a decision. Generally the Commissioner cannot make a decision unless you have 
exhausted our own complaints procedure. The Information Commissioner can be contacted at: The Information 
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF www.ico.gov.uk