This is an HTML version of an attachment to the Freedom of Information request 'tv licensing contracts with Capita and RMS'.

 
 
SCHEDULE 2:  SERVICES
 
 
Schedule 2: Services  
 
Part A: The Services 
 
1 General 
1.1  The Service Provider will provide the Services as set out in paragraph 2 below, in 
accordance with the terms of each of: 
(a)  the Design Principles (attached at Appendix 1); 
(b)  the TVLSC Work Instructions (attached at Appendix 2); 
(c)  the RMS Proposal (attached at Appendix 3); and 
(d)  the RMS Approach to Customer Groups (attached at Appendix 4).  
1.2 
In the event of any conflict between the terms of paragraph 2 below and the terms of any of 
the Appendices attached to this Schedule, the terms of paragraph 2 will prevail. 
 
2 Overarching 
Obligations 
The Service Provider shall: 
2.1 
Manage, collect, and account for the Licence Fee under Cash Schemes in accordance with 
the terms of this Contract. 
2.2  Interface and co-operate with third party interfaces involved in the collection and 
enforcement of Licences. 
2.3  In performing its obligations under this Contract retain, migrate to more cost-effective 
schemes (where possible) and develop the Customer base. 
2.4  Transfer Licence Fee Receipts in accordance with Schedule 8 (Accounting 
Responsibilities). 
2.5 
Keep accurate and up to date records in accordance with the requirements of this Contract 
and the effective and efficient operation of the Services. 
2.6 
Maximise Licence Fee income to the extent possible within the terms of this Contract. 
2.7 
Manage public acceptance of the Licence through: 
(a)  an effective, responsive and fair operation for the collection of the Licence Fee; and 
(b)  communicating the benefits of the Licence funded services. 
2.8 
Maintain an efficient operation commensurate with the obligations set out in this Contract. 
2.9 
Provide accurate and timely information pertaining to the obligations of the Service Provider 
under this Contract to the BBC as may be reasonably requested by the BBC. 
 
3 Geographical 
Coverage 
 
1 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
3.1 
The Service Provider shall only be required to provide the Services in the Territory.  
3.2 
The Service Provider shall on notice from the BBC provide the Services in respect of the 
Channel Islands and/or the Isle of Man, subject to agreement via the Change Control 
Procedure.   
 
4 Data 
Management 
4.1  The Service Provider shall maintain and operate information systems to an acceptable 
standard to provide the Services interfacing to the BBC Databases. 
4.2 
The Service Provider shall maintain and enhance the accuracy of existing records within the 
BBC Databases, including without limitation, using best endeavours to ensure the removal of 
obsolete and duplicate records, using information supplied by Customers, third parties and 
the Service Provider’s own endeavours. 
4.3 
The Service Provider shall add to the BBC Databases, and other data storage systems used 
in providing the Service, such Customer data as improves the performance of Services and 
value of the BBC Databases, using information supplied from Customers, third parties and 
the Service Provider’s own endeavours, ensuring quality, completeness and timeliness of all 
data inputted. 
4.4  The Service Provider agrees that it will not input or otherwise install data on the BBC 
Databases or any database within the Service Architecture where there are foreseeable 
legal or contractual limitations on the Service Provider transferring such data to the BBC on 
expiry or termination of this Contract, or on the BBC holding, using or disclosing such data 
whether under Data Protection Law, third party licences or otherwise, without first obtaining 
prior written approval from the BBC. 
4.5 
In the event that the BBC does grant the approval as set out in paragraph 4.4 above, then 
the Service Provider shall keep up to date, comprehensive and accurate records of the data 
to which such approval relates and shall provide these records to the BBC annually on each 
anniversary of the Contract. 
4.6  The Service Provider shall collect information for the BBC Databases including but not 
limited to: recruitment route onto scheme, rate of churn, and date of introduction on to Cash 
Schemes and such other information as required in order to provide the reports listed in 
Annex 1 of Schedule 3 (Governance). 
4.7 
The Service Provider will keep CASSIE and SASSIE fully synchronised with LASSY and will 
undertake checks no less than once per annum or a period agreed with the TVL 
Administrator to ensure that both databases are synchronised on all common fields.  
 
5 Customer 
Services 
5.1 
The Service Provider shall receive, accept, process and validate applications for the Cash 
Schemes by post, telephone, online or such other means as agreed with the BBC.  
5.2 
The Service Provider shall where appropriate revalidate rejected applications for the Cash 
Schemes and where appropriate identify other methods of payment and pass relevant 
information to any third party as notified by the BBC to enable such third party to despatch 
more appropriate information packs or to recruit to other methods of payment. 
 
2 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
5.3 
The Service Provider shall identify potential Members, and acquire and retain Members to 
the maximum extent possible in accordance with the BBC Policies and all applicable Law. 
5.4  The Service Provider shall provide fulfilment of the application including despatch for 
signature/extra information including stationery and postage. 
5.5 
The Service Provider shall send a welcome pack to new Cash Scheme Members which shall 
comprise: plastic card, payment schedule (where appropriate), welcome letter, FAQs relating 
to the relevant Cash Scheme and local outlet list (when required) or such other content(s) as 
is approved by the BBC. 
5.6 
The Service Provider shall issue statements to Members at specified frequencies as agreed 
with the BBC. 
5.7 
The Service Provider shall provide local call rate and/or FREEphone numbers to handle 
applications and answer Customer queries. 
5.8 
The Service Provider shall effectively and efficiently process and answer Customer enquiries 
received through all communication channels. 
5.9 
The Service Provider shall process Licence application forms for the Cash Schemes and 
promptly issue new and renewal Licences in accordance with BBC Policies and all 
applicable Law. 
5.10  The Service Provider shall process Customer requests including without limitation changes 
to Customer’s details and duplicate cards in accordance with BBC Policies and all applicable 
Law. 
5.11  The Service Provider shall process Customer complaints and compensate the Customer in 
accordance with the BBC Policies and shall ensure that the Service Provider’s Customer 
complaints policy is applied consistently. 
5.12  The Service Provider shall issue application forms in respect of Refunds and make Refunds 
of Licence Fee Savings in accordance with the BBC policies. 
5.13  The Service Provider shall discount in accordance with all applicable Law in relation to those 
Members registered as blind and who have informed the Service Provider of this in their 
application form and/or by providing the appropriate documentation. 
5.14  The Service Provider shall operate the portfolio of Customer communication channels 
including without limitation mail, electronic mail, web, fax, telephone, SMS and minicom, and 
introduce new channels upon request or with the prior approval of the BBC. 
5.15  The Service Provider shall communicate, both verbally and in writing, with Customer groups 
in such languages, including those other than English, agreed with the BBC to be 
appropriate to the local market and/or as may be required under legislation including the 
Welsh Language Act 1995, the Disability Discrimination Act 1995 and other applicable Law. 
5.16  The Services provided pursuant to this paragraph 5 shall be available to Customers on 
Working Days [s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx  
 
3 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
5.17  The enquiry officer help line shall be available to assist visiting officers on Working Days (as 
specified in paragraph 5.16 above). 
5.18 The 
Service 
Provider will accept calls in relation to Customers which are transferred to the 
Service Provider from the TVL Administrator and where it is appropriate for a Customer to be 
put in contact with the TVL Administrator the Service Provider will transfer calls from such 
Customers to the TVL Administrator.  
5.19  The TVLSC Work Processes attached at Annex 2 of this Schedule set out the processes to 
be followed by the Service Provider in carrying out the administration of TVLSC.  For the 
avoidance of doubt, the parties may elect to make such amendments in accordance with the 
Change Control Procedure if agreed at the relevant time. 
 

Fulfilment and Printing 
The Service Provider will provide print (including production of all plastic cards), enclosing 
and fulfilment services in relation to all mailings to all Customers. 
 
7 Mailing 
The Service Provider will provide complete end to end mailing services for all Customers for 
each Customer campaign.   
 

Managing Applications for Over 75 Licences 
8.1 
Without prejudice to the generality of paragraphs 4, 5, 6 and 7 of Part A of this Schedule 
above, the Service Provider shall provide the following specific services in relation to the 
Over 75 Licence. 
8.2 
The Service Provider shall invite all new Members to apply for an Over 75 Licence if they are 
aged 74 or over, and ensure that all existing Members are at least annually, invited to apply 
if they are aged 74 or over. 
8.3 
The Service Provider shall record and store all application details. 
8.4 
The Service Provider shall adjust the Member’s payment plan to ensure they are licensed 
until they are eligible for the Over 75 Licence, issuing a Short Term Licence at the 
appropriate time.  This may involve refunding Member payments already made, changing 
the payment plan, or continuing the payment plan beyond the eligibility for the Over 75 
Licence. 
8.5 
The Service Provider shall pass application information to any third party as notified by the 
BBC for validation at times to be agreed with such third party. 
8.6 
The Service Provider shall be informed by the BBC’s nominated third party provider of the 
acceptance or rejection of applications.  In the event the Member’s application is accepted, 
the Service Provider shall, at the eligibility date or later if the Member payment plan extends 
beyond that date, end the Member's membership of the Scheme and pass the Member for 
further management by the relevant third party.  In the event the Member application is 
rejected, the Service Provider shall continue to manage the Member on the Cash Scheme to 
ensure they remain properly licensed. 
 
4 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
 
9 Payment 
Channels 
9.1 
The Service Provider shall maintain and operate the Cash Schemes existing at the date of 
this Contract including but not limited to CEE, MCP and TVLSC.  
9.2 
The Service Provider shall at the BBC's request research, propose, trial and introduce new 
payment channels and methods as and when they become lawful. 
9.3 
The Service Provider shall withdraw payment channels and methods of payment on the 
request of the BBC. 
9.4 
The Service Provider shall use all reasonable endeavours to target and migrate Customers 
from their current payment channel and/or method of payment to payment channels and/or 
method of payments that satisfy the Customers’ needs and which has a higher retention rate 
or is more cost effective to the BBC provided that the Service Provider shall liaise with the 
BBC prior to any campaign to encourage such migration. 
 
10 
Arrears Management  
10.1  The Service Provider shall identify accounts in arrears and generate in a timely manner and 
advise Members by an appropriate method of reminders and arrears letters and include 
messages on statements in accordance with approved Customer Facing Documentation. 
10.2  The Service Provider shall handle dropouts from CEE, MCP and TVLSC in accordance with 
agreed business requirements which include but are not limited to, ensuring that the BBC 
Databases are amended to reflect the change in status and that relevant details are passed 
to third party interfaces where appropriate, for example, but without limitation, to enable 
enforcement activity.  
10.3  The Service Provider shall Revoke a Licence and cancel and/or redate any part paid 
Licences, in each case in accordance with BBC Policies. 
 
11 
Reducing Licence Fee Evasion by Customers  
11.1  The Service Provider shall take all reasonable steps to reduce evasion of the Licence Fee by 
Customers. 
11.2  The Service Provider shall co-operate with third parties where appropriate for assisting with 
evidence to support prosecutions. 
 
12 
Publicity Management and Public Communications 
12.1  The Service Provider shall comply with its obligations under Clause 28.1 (Public Statement
of the Terms and Conditions. 
12.2  The Service Provider shall ensure that sales and marketing, enforcement and/or advertising 
campaigns sent or used by the Service Provider are consistent with the other sales and 
marketing, enforcement and/or advertising campaigns being conducted by the BBC and do 
not have a negative impact on the Licence and BBC brands or reputation. 
 
5 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
12.3  The Service Provider shall co-operate, distribute and sell in accordance with BBC’s 
marketing and or advertising campaigns. 
12.4  The Service Provider shall not market or advertise the Services except as directed by the 
BBC. 
12.5  The Service Provider shall submit to the BBC for approval any new Customer Facing 
Documentation and following such approval the Service Provider will use such precedents. 
12.6  Save where the BBC has agreed that the Service Provider can issue a response without 
consulting the BBC, the Service Provider shall consult with the BBC on: 
(a)  all enquiries relating to Licence Fee policy and/or the interpretation of BBC Policies; 
and  
(b)  all enquiries received from Members of Parliament (including House of Lords), national 
bodies, and national opinion formers (including but not limited to the media, consumer 
organisations, political or charitable organisations). 
The BBC’s decision as to how these enquiries should be answered shall be final and the 
Service Provider shall implement the BBC’s decisions in this respect. 
12.7  The Service Provider will ensure all Customer Facing Documentation is kept up to date at all 
times with current TV Licensing branding, as notified by the BBC. 
 
13 
Third Party Interfaces 
13.1  The Service Provider shall maintain and develop suitable interfaces with the Network 
Operator, the TVL Administrator and Caring Agencies to facilitate effective and efficient 
processing and reconciliation of payments of the Licence Fee and for the smooth running of 
Cash Schemes. 
13.2  The Service Provider shall interface with, exchange data with, and accept payments from the 
Network Operator. 
13.3  The Service Provider shall maintain and develop suitable interfaces with Her Majesty’s 
Treasury and DCMS to facilitate funds transfer in accordance with Schedule 8 (Accounting 
Responsibilities). 
13.4  The Service Provider shall maintain and develop suitable interfaces with third party data 
sources, including but not limited to the Network Operator to facilitate efficient, lawful and 
timely collection and processing of data relevant to the Services.  
13.5  The Service Provider shall provide a telephone help desk during the Working Day for Caring 
Agencies, the Network Operator and the TVL Administrator or such other third party as is 
nominated by the BBC. 
13.6  The Service Provider shall provide Customer Facing Documentation and Service Provider 
Material to third parties notified by the BBC to the Service Provider (including but not limited 
to the Network Operator) as is required to enable such third parties to issue Licences 
pursuant to either a contract between the BBC and such third parties or any duty imposed on 
such parties by any applicable Law. The Service Provider shall ensure that all interfaces with 
third parties which impact on Customer support levels support the BBC’s brand. The Service 
Provider may develop new external relationships where these would support achievement of 
the BBC’s business need with prior approval of the BBC. 
 
6 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
 
14 
PayPoint Location Service 
14.1  On a weekly basis the Network Operator will provide an updated list of the addresses of all 
agents appointed by the Network Operator to provide over the counter services to 
Customers in relation to the Cash Schemes.  Upon receipt the Service Provider will match all 
Customer postcodes to this list in order to identify the two nearest agents for each postcode. 
14.2  In the event that the Service Provider starts to provide the Services in respect of the Channel 
Islands and/or the Isle of Man, the BBC will ensure that the Service Provider receives 
updated lists on a regular basis of the addresses of all agents providing over the counter 
services to Customers in these geographical areas. Upon receipt the Service Provider will 
match all Customer postcodes to this list in order to identify the two nearest agents (or such 
number as is otherwise agreed by the BBC and the Service Provider) for each postcode. 
14.3  The Service Provider will include these postcodes on all relevant mailings to Customers to 
ensure Customers are aware of their nearest agents. 
14.4  The Service Provider will provide such data on a weekly basis to the TVL Administrator for 
use in an Interactive Voice Response (IVR) solution. 
14.5  The Service Provider will provide such data on a weekly basis to such third party as is 
notified by the BBC to the Service Provider in order that details of a Customer’s nearest 
agents can be included in mainstream TVL mailings. 
 
15 
Customer Satisfaction Survey 
The Service Provider will look at all methods of obtaining Customer feedback and will carry 
out a customer satisfaction survey with a sample size of no less than five hundred (500) 
individuals at least once each Quarter relating to Customer contact during the preceding 
Quarter.  The form of such surveys, together with the means by which the results will be 
reported to the BBC will be agreed between the BBC and the Service Provider. 
 
16 Call 
Recording 
The Service Provider will provide call recording for all calls, both inbound and outbound.  The 
call recordings will be kept for a minimum of six (6) months following the date of the call and 
made available to the BBC for call on request for monitoring purposes. 
 
7 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
Part B: Implementation of New Services 
 

General 
The Services set out in this Part B are new services to be implemented by the Service 
Provider in accordance with the terms of Schedule 7 (Transition).
 

[s.43(2)] xxxxx xxxxx 
2.1 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx 
2.2 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
2.3 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx 
2.4 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
2.5 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx 
2.6 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx 
 

[s.43(2)] xxxxx xxxxx xxxxx 
3.1 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
8 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
3.2 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx 
 

[s.43(2)] xxxxx xxxxx xxxxx 
4.1 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx 
4.2 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
4.3 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
4.4 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx 
4.5 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
4.6 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
4.7 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx 
 

[s.43(2)] xxxxx xxxxx xxxxx 
5.1 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx 
5.2 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
5.3 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx 
5.4 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 

[s.43(2)] xxxxx xxxxx 
 
9 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
6.1 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
6.2 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
6.3 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx 
 

[s.43(2)] xxxxx xxxxx xxxxx xxxxx 
7.1 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
7.2 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx 
 

[s.43(2)] xxxxx xxxxx xxxxx 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx  
(a)  [s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx 
(b)  [s.43(2)] xxxxx xxxxx xxxxx 
(c)  [s.43(2)] xxxxx xxxxx xxxxx xxxxx 
(d)  [s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
(e)  [s.43(2)] xxxxx xxxxx xxxxx 
(f) 
[s.43(2)] xxxxx 
 
10 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
Annex 1:  Design Principles 
 
1. 
All actions must deliver the ultimate goal of maximisation of long term net revenue for the 
BBC. 
2. 
Customers will be able to contact the BBC using the easiest and most convenient method 
suited to them. 
3. 
Customers will be able to make payments to the BBC using the easiest and most convenient 
way that is suited to them.   
4. 
Customers must be dealt with according to their type, propensity to purchase a Licence and, 
if possible and pertinent, in a manner they want. 
5. 
CEE stage 1 is always 6 months long. 
6. 
CEE stage 2 must be no less than 6 months and no more than 11 months long. 
7. 
The aim of CEE is to have Customers who have Licences that expire 6 months ahead of the 
end of their payment plan for that Licence. 
8. 
TVLSC Customers can pay at any frequency and value of their choice prior to the issue of the 
Licence they are saving for. 
9. 
Any communications both in content and timings should be aimed at minimising the cost of 
servicing the accounts whilst maintaining or enhancing payment performance. 
10.  Short term cost implications are of lesser importance than maintaining Customer loyalty 
(renewal habits). 
11.  TVLSC Customers are subject to the same enforcement cycle as ordinary counterfoil 
Customers. 
 
11 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
Annex 2:  TVLSC Work Processes  
 
1 Recruitment 
1.1 
The criteria for joining TVLSC will be as follows: 
1.1.1  Customers must have a valid Licence with at least 3 months left to run; 
1.1.2  Must not be a current member of a direct debit scheme; 
1.1.3  Must not be a Short Term Licence holder; 
1.1.4  Must not be an Over 75 Licence holder; and  
1.1.5  Must not live in the Isle of Man or the Channel Islands. 
1.2 
If a Customer attempts to join TVLSC with less than two months to run they should be invited 
to either buy a full fee Licence or Short Term Licence as appropriate, or join a payment 
scheme. 
1.3 
If a current direct debit scheme member wishes to join TVLSC they must leave the direct 
debit scheme first.  
1.4 
If a new joiner is an Over 75 Licence or a Short Term Licence holder, then they do not need 
to save for their next Licence so joining the savings scheme would be inappropriate. 
2 Membership 
Confirmation 
2.1 
Once the first payment has been received, using any method (payment via the Network 
Operator, TV Licence Savings Stamps, credit card etc), the membership must be confirmed 
by sending details to LASSY, in the same format as for acceptances in CASSIE.  Once 
LASSY has processed the file, the control of the Customers is transferred to the Service 
Provider.  LASSY responds to the confirmation by returning current information about the 
Customer, including the Licence information as this could have changed since transition / 
acceptance and the first TVLSC payment. 
2.2 
On LASSY, these Customers are marked as TVLSC Customers.  They remain so until the 
Service Provider notifies otherwise on the daily file transfer. 

Interface between Service Provider and TVL Administrator 
3.1 Systems 
 
3.1.1  It is of critical importance that the BBC Databases are maintained in complete 
synchronicity with the master (LASSY).  To achieve this all transactions on one 
system are sent to the other and Customer records are maintained by the use of the 
URN of a Licence number. LASSY is the only source of Licence numbers and so all 
Customers must have a LASSY allocated Licence number. 
 
12 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
3.1.2  To maintain the synchronicity, the daily batch files and the business processes as 
agreed with the BBC must be rigorously adhered to. 
3.1.3  SASSIE is to produce daily overnight batch files which update LASSY on the status 
or a Customer.  These are: 
(a) Application 
Accepted; 
(b) Application 
Pending; 
(c) Application 
Rejected; 
(d)  Membership Terminated  (used when a Customer fails to pay); and 
(e)  Membership Cancelled (used when a Customer chooses to leave the scheme). 
3.1.4  When a Customer notifies the Service Provider of a change of name /address, the 
administrator has access to LASSY to update the record. LASSY will send back to 
CASSIE/ SASSY details of the change in an overnight batch file. 
3.1.5  If a Customer informs the TVL Administrator of a change of name / address, these 
can be entered to LASSY and added to the normal overnight batch file. 
3.1.6  LASSY sends in response to an Accepted record confirmation of the Licence 
number, as in some circumstances the Licence number used in the application 
process needs to be changed. 
3.1.7  If the address provided by the Customer does not exist on LASSY then the Service 
Provider must request the TVL Administrator’s Address Management team to create 
the address on LASSY for them.  
3.1.8  The acceptance record sent by LASSY for a TVLSC Customer also includes the 
latest expiry date of the Customer’s Licence. 
4 Customer 
lifecycle 
4.1 
The diagram below details the TVLSC customer lifecycle.  
 
13 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
[s.31] 
 
4.2 
There will be six Customer states as follows: 
[s.31]  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
5 Statements 
5.1 
Statements will be issued to Active and Inactive Customers only every Quarter. The final 
statement for Active Customers before Licence expiry will be incorporated into the first 
renewal document (see enforcement below). [s.31] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx 
 
14 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
5.2 
Statement timings will be calculated back from the Licence expiry date. The longest any new 
Customer will need to wait for a statement is up to 3 months. 
5.3 
The statement will contain the average monthly saving required (based on the next Licence 
Fee due), the balance and the two nearest over the counter outlets operated by the Network 
Operator for payment. 
5.4  Statements will be issued to the saver’s address only, except in the case of the first 
reminder, which will be issued to the saver’s and Licence holder’s address (where these are 
different). 
6 Licence 
Issue 
6.1 
[s.31] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx 
6.2 
[s.31] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx 
6.3 
[s.31] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
7 [s.31] 
xxxxx 
xxxxx 
7.1 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
7.1.1  [s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
7.1.2  [s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
7.1.3  [s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
7.1.4  [s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
7.1.5  [s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
7.2 
[s.31] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx 
 
15 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
7.3 
[s.31] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
7.4 
[s.31] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx 
8 Inactive 
Customers 
8.1 
[s.31] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx 
9 Auto-Refund 
9.1  If a transaction is made against a card registered to an Archived Customer then the 
Customer will receive an automatic refund (by cheque). 
10 Financial 
Transactions 
10.1  The majority of financial transactions will be cash paid at location operated by the Network 
Operator. Occasionally a Customer may provide some TV Licence Savings Stamps as a 
payment. These can be accepted as cash and the value is transferred from the BBC Savings 
Stamps holding account to the TVLSC holding account on instruction to the BBC by the 
Service Provider. 
10.2  If TV Licence Savings Stamps are received by the Service Provider with a request for 
encashment, they will be forwarded to the TVL Administrator to process them.   
10.3  At any time, Customers may telephone the call centre and pay using a credit card or a debit 
card.  These transactions will use the same processing routines as used in CASSIE. 
10.4  If a Customer decides to leave the TVLSC (a Cancellation), a full refund of any savings will 
be made to the saver by cheque issued by the Service Provider.  
11 Licence 
Fee 
11.1  At the time of the first assessment (5 weeks before current Licence expiry), the fee is 
calculated. 
11.2  Each year there is a new set of fees set up with an effective date of 1 April for the coming 
financial year.  The Licence Fee to be charged is the amount at the time the Licence is 
issued, not the increased amount as at the date on which the Licence will commence.  A 
Licence cannot be issued more than one month before it is due to come into effect. 
11.3  Effectively, this means that a Licence for a Customer with a start date of 1st April will 
 
16 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
normally be issued during March so will be charged at the ‘old’ fee. 
11.4  If a Customer with a March or April start date does not have the Licence issued until April, 
the fee will be at the new rate. These Customers will be encouraged to pay before April 1st 
to take advantage of the ‘old’ fee  
11.5  The Blind Concessions of 50% of the full fee is available to Customers who provide suitable 
evidence of their sight impairment. These fees are to be used when calculating the fee and 
any balance payable for a TVLSC Customer. 
11.6  Over-74 Licences are regulated short Licences due to expire at the end of the month prior to 
that of the Customer’s 75th birthday.  The length is calculated and the appropriate fee is 
collected. 
12 New 
Licence 
 
12.1  When a Licence has been issued, the current Licence record should be marked with the new 
Licence expiry date.  
12.2  If the Customer supplies their date of birth and will be 75 in the next Licence year, the 
Service Provider determines the savings that are required for a Short Term Licence, if 
sufficient money has been paid.  On issue of a Short Term Licence (at the expiry of the 
current Licence) cancel membership and return details to LASSY.  If savings are insufficient 
the Service Provider awaits receipt of the outstanding money or the month of the 75th 
birthday (whichever is the earliest), then issues the Short Term Licence for the sum paid and 
returns details to LASSY. 
12.3  For all other Customers a new record is created for the following year. 
 
17 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
Annex 3:  RMS Proposal 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
  xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
[s.43(2)] xxxxx xxxxx
 
ƒ 
[s.43(2)] xxxxx xxxxx xxxxx 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx  
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
ƒ 
[s.43(2)] xxxxx xxxxx 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
  xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
  
 
 
18 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx
  
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  xxxxx 
xxxxx xxxxx xxxxx xxxxx
 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
  xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  xxxxx 
xxxxx
 
 
ƒ 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  xxxxx 
xxxxx xxxxx xxxxx 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx
 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx
 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
ƒ 
[s.43(2)] xxxxx xxxxx 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
 
 
ƒ 
[s.43(2)] xxxxx xxxxx xxxxx 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx
  
 
19 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx
 
 
ƒ 
[s.43(2)] xxxxx xxxxx 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx  
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
    
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
  
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
ƒ  [s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
ƒ  [s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx 
 
ƒ  [s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
ƒ  [s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
ƒ  [s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx
 
 
ƒ 
[s.43(2)] xxxxx xxxxx 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
  xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
  xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
 
 
ƒ 
[s.43(2)] xxxxx xxxxx xxxxx 
 
 
20 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
ƒ 
[s.43(2)] xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx 
 
ƒ 
[s.43(2)] xxxxxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
ƒ 
[s.43(2)] xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
  
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx  
 
ƒ 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
ƒ 
[s.43(2)] xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx   

 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
 
21 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx  
 
ƒ  xxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx 
 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx
 
 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx 
 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
 
ƒ 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
 
22 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx 
 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
1.  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx 
 
 
23 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx 
 
2.  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx   
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx 
 
[s.43(2)] xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
ƒ  xxxxx xxxxx 
 
24 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
ƒ  xxxxx xxxxx xxxxx 
ƒ  xxxxx xxxxx xxxxx 
ƒ  xxxxx xxxxx 
ƒ  xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx   
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
[s.43(2)] xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx   
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx 
 
[s.43(2)] xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
 
25 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx
 
 
ƒ  xxxxx xxxxx xxxxx 
ƒ  xxxxx xxxxx xxxxx xxxxx 
ƒ  xxxxx xxxxx xxxxx 
ƒ  xxxxx xxxxx xxxxx xxxxx 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
 
26 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
[s.43(2)] xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx   
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx 
 
SERVICE CATEGORY 3 (FULFILMENT AND PRINTING) 
 
RMS and iQor have extensive experience of a managing a wide spectrum of fulfillment activities 
through sub-contractors – these activities range from service and dunning letters, fulfilling customer 
needs for new payment cards, arranging delivery of directories, grant application packs (in all 
cases pre-qualifying against set criteria/discussion) and arranging for home visits. 
 
27 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
 
[S.43(2)]
 xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx
 xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx   
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx  
 
 
SERVICE CATEGORY 4 (MAILING) 
 
 
RMS and iQor intends to sub-contract the Mailing Services primarily to UK Mail.  
 
RMS has an ongoing relationship with UK Mail and is satisfied with the company’s performance 
over time. 
 
UK Mail has proven capacity to cope with predicted CEE/MCP/TVLSC volumes and meet agreed 
service levels. 
 
The pricing for UK Mail services reflects current arrangements between RMS and UK Mail.  We 
take advantage of the lowest costs available for bulk posting operations through Mailsort. 
 
RMS has met with UK Mail who has confirmed that RMS may benefit from a cost reduction by 
rolling the mailing volumes in with the current contract in place with the BBC. UK Mail cannot 
disclose current BBC pricing to RMS but any savings gained from this arrangement will be reflected 
back in a pricing adjustment for this service. 
 
RMS will monitor the levels of gone away mail and record these on the systems thereby saving any 
costs for repeat gone-aways.  
 
RMS will be continually monitoring the delivery effectiveness of the mailings using mystery-
shopping exercises. 
 
28 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
Annex 4:  RMS Approach to Customer Groups 
 
[s.43(2)] xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
[s.43(2)] 
xxxxx xxxxx 
 
1.1 xxxxx xxxxx xxxxx xxxxx 
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
29 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxxx 
 
 
[s.43(2)] 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx 
 
1.  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx  
 
2.  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
30 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  

 
[s.43(2)] 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
 
2.1 xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
1.  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
2.  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
3.  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx   
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
  
 
31 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
[s.43(2)] xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
3.1 xxxxx  xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx  
 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
 
xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx  
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
32 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx  
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
 
 
[s.43(2)] xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
4.1 xxxxx  xxxxx  xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx 
 
 
33 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
[s.43(2)] 
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
[s.43(2)] 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
 
34 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
[s.43(2)] 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
xxxxx xxxxx xxxxx xxxxx xxxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx  
 
[s.43(2)] 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
35 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
[s.43(2)] 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
[s.43(2)] 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx 
 
 
4.2 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx 
 
ƒ  xxxxx xxxxx xxxxx xxxxx 
ƒ  xxxxx xxxxx xxxxx 
 
36 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
ƒ  xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx  
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
[s.43(2)] 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
 
37 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
 
4.3 xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx  
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx  
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx  
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx  
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx  
ƒ  xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
 
38 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
4.4 xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
4.4.1 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx  
 
[s.43(2)] 
 
 
4.4.2 
xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx  
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
[s.43(2)] 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx 
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
39 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx  
 
[s.43(2)] 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx 
xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
40 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
 
[s.43(2)] 
 
 
 
 
 
 
 
 
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
[s.43(2)] 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
41 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
[s.43(2)] 
 
 
 
 
 
 
 
 
 
 
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx  
 
[s.43(2)] 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx  
 
 
42 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
[s.43(2)] 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
43 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
 
[s.43(2)] 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
44 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
[s.43(2)] 
 
 
 
 
 
 
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
[s.43(2)] 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx 
 
45 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx 
 
[s.43(2)] 
 
 
 
 
 
 
 
 
 
 
 
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
46 of 47 
 
 

 
 
SCHEDULE 2:  SERVICES
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
[s.43(2)] 
 
 
 
 
 
 
 
 
 
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx  
 
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx  
 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
 
 
 
47 of 47 
 
 

Document Outline