Appendix 1
Mr and Mrs J’s story
Hospital staff at Ealing Hospital NHS Trust left Mr J forgotten in a waiting
room, denying him the chance to be with his wife as she died.
Mr D’s story
Royal Bolton Hospital NHS Foundation Trust discharged Mr D with
inadequate pain relief, leaving his family to find someone to dispense and
administer morphine over a bank holiday weekend.
Mrs R’s story
Mrs R’s family were concerned that she would not receive food and drink
while in Southampton University Hospitals NHS Trust unless they themselves
helped her to eat and drink.
Mrs Y’s story
Mrs Y died from peritonitis and a perforated stomach ulcer after her GP
Surgery missed opportunities to diagnose that she had an ulcer.
Mrs H’s story
When Mrs H was transferred from Heart of England NHS Foundation Trust to
a care home, she arrived bruised, soaked in urine, dishevelled and wearing
someone else’s clothes.
Mr C’s story
Staff at Oxford Radcliffe Hospitals NHS Trust turned off Mr C’s life support,
despite his family’s request that they delay doing so for a short time.
Mr W’s story
Mr W’s life was put at risk when Ashford and St Peter’s Hospitals NHS
Foundation Trust stopped treating him and then discharged him when he was
not medically fit.
Mrs G’s story
Mrs G’s doctors at her local surgery failed to review her medication after she
left hospital, with serious consequences for her health.
Mr L’s story
The care and treatment that Surrey and Borders Partnership NHS Foundation
Trust gave Mr L contributed to a loss of his dignity and compromised his
ability to survive pneumonia.
Mrs N’s story
While doctors at Northern Lincolnshire and Goole Hospitals NHS Foundation
Trust diagnosed Mrs N’s lung cancer, they neglected to address the severe
pain that she was suffering.
Taken from ‘Care and compassion? Report of the Health Service Ombudsman on ten
investigations into NHS care of older people’ 2011