This is an HTML version of an attachment to the Freedom of Information request 'Details of Empty Commercial Properties'.














 
 
 
 
Data Protection  
 
Please take a few moments to complete this survey and return it by email or if 
applicable by using the pre-paid envelope provided.  The information you provide will 
be used to help the Council monitor and improve the way it deals with requests for 
information under the Data Protection Act and Freedom of Information Act. If you 
require further information please contact the Information Governance Team on 0121 
704 6169. 
 
 
Customer Satisfaction Survey 
 
 
To what extent do you agree with each statement? 
 

Strongly 
Not 
Strongly 
 
Agree Agree Applicable Disagree Disagree
1. Procedures 
for 
requesting 
 
information were straightforward 
 
 
 
 
 
 
and easy to understand. 
2.  Any questions I had about the 
 
process were answered to my 
 
 
 
 
 
 satisfaction. 
3.  I am satisfied with the  overall  time it 
 
has taken to fulfil my request for 
 
 
 
 
 
 information. 
4.  During my request for  information, I 
 
felt that I was treated fairly, with 
 
 
 
 
 
 
courtesy and respect. 
5.  I was fully informed of the outcome 
 
of my information request, even 
 
where information could not be 
 
 
 
 
 
 
disclosed or was exempt from 
 disclosure. 
6.  The information leaflets sent to me 
 
 
 
 
 
 
were informative and useful. 
7.  Overall, I am satisfied with the way 
 
my request for information was 
 
 
 
 
 
 handled. 



 
 
8.  How would you like to find out more information about your rights under the Data 
 
Protection Act and Freedom of Information Act? 
 
 
 

Please tick up to 2 boxes. 
 
Leaflets 
      
 
Posters 
      
 
The Councils Internet site www.solihull.gov.uk     
 
 
Talking to staff 
      
 
Other (please provide details) 
      
 
 
_______________________________________________________________________ 
 
 ________________________________________________________________________ 
 
 
 
Any other comments? 
 

 
 
 
 
Thank you for completing this survey. It would be helpful if you would add your name 
and address so that you can be contacted to clarify any queries. If you wish to remain 
anonymous, and would rather not provide your details, your privacy will be respected. 
 
 
Name: ______________________________________________ 
 
 
Correspondence 
______________________________________________ 
or email address 
______________________________________________ 
______________________________________________ 
______________________________________________ 
______________________________________________ 


Equal Opportunities 
 
 

Data Protection 
 
Solihull Metropolitan Borough Council (SMBC) is committed to Equal Opportunities.  
Within our Equal Opportunities Policy, SMBC attempts to promote fairness and 
equality of access to all in respect of service provision and employment. 
 
The aim of our policy is to ensure that no individual receives less favourable 
treatment on grounds of colour, race, ethnic or national origin, gender, disability, 
sexual orientation, age or religion. In order to help us monitor this it would be helpful 
if you could provide some additional information about yourself 
 
 

Gender 
 
Male    
 
 
Female 
 
 
Age Group  
 
Under 16 years      
 
 
 
35 – 44 years   
 
 
 
 
16 – 24 years   
 
 
 
 
45 – 59 years   
 
 
 
 
25 – 34 years   
 
 
 
 
60+       years   
 
 
 
 
 
 
Ethnicity  
 
White 
Black or Black British  
 
 
British 
      
  
 
 
 
 
 
Caribbe
 
an 
     
  
Irish 
 
 
 
 
 
 
  
African  
 
 
 
 
 
 
Any other White background 
  
Any other Black background 
 
 
 
Mixed 
Chinese or other Ethnic Group  
 
 
Caribbean 
     
  
Chinese      
 
White and Black African   
  
Any other ethnic group 
 
  
White and Asian   
 
 
  
 
Any other Mixed Background 
  
 
 
 
 
 
 


Asian or Asian British  
 
Indian 
      
  
Pakistani 
     
  
Bangladeshi 
    
  
Any other Asian Background 
 
 
 
Language:   
 
Is your first language English?    Yes/No 
 
If no, Please state first language:_________________________________________ 
 
 
Disability  
 
Under the Disability Discrimination Act (DDA) 1995 the Act defines a disability as “a 
physical or mental impairment which has a substantial and long-term adverse effect 
on the ability to carry out normal day-to-day activities. Do you have an illness or 
condition that is considered a disability as defined under the DDA?:- 
 
YES   NO 
 
If yes, please state nature of disability:  
 
Visual Impairment  
 
 
Hearing Impairment   
 
Learning Disability  
 
 
Physical Disability  
 
 
 
Other   _____________________________________________________________ 
 
 
 

 
Thank You 

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