Data Protection
Please take a few moments to complete this survey and return it by email or if
applicable by using the pre-paid envelope provided. The information you provide will
be used to help the Council monitor and improve the way it deals with requests for
information under the Data Protection Act and Freedom of Information Act. If you
require further information please contact the Information Governance Team on 0121
704 6169.
Customer Satisfaction Survey
To what extent do you agree with each statement?
Strongly
Not
Strongly
Agree Agree Applicable Disagree Disagree
1. Procedures
for
requesting
information were straightforward
and easy to understand.
2. Any questions I had about the
process were answered to my
satisfaction.
3. I am satisfied with the overall time it
has taken to fulfil my request for
information.
4. During my request for information, I
felt that I was treated fairly, with
courtesy and respect.
5. I was fully informed of the outcome
of my information request, even
where information could not be
disclosed or was exempt from
disclosure.
6. The information leaflets sent to me
were informative and useful.
7. Overall, I am satisfied with the way
my request for information was
handled.
8. How would you like to find out more information about your rights under the Data
Protection Act and Freedom of Information Act?
Please tick up to 2 boxes.
Leaflets
Posters
The Councils Internet site
www.solihull.gov.uk
Talking to staff
Other (please provide details)
_______________________________________________________________________
________________________________________________________________________
Any other comments?
Thank you for completing this survey. It would be helpful if you would add your name
and address so that you can be contacted to clarify any queries. If you wish to remain
anonymous, and would rather not provide your details, your privacy will be respected.
Name: ______________________________________________
Correspondence
______________________________________________
or email address
______________________________________________
______________________________________________
______________________________________________
______________________________________________
Equal Opportunities
Data Protection Solihull Metropolitan Borough Council (SMBC) is committed to Equal Opportunities.
Within our Equal Opportunities Policy, SMBC attempts to promote fairness and
equality of access to all in respect of service provision and employment.
The aim of our policy is to ensure that no individual receives less favourable
treatment on grounds of colour, race, ethnic or national origin, gender, disability,
sexual orientation, age or religion. In order to help us monitor this it would be helpful
if you could provide some additional information about yourself
Gender
Male
Female
Age Group
Under 16 years
35 – 44 years
16 – 24 years
45 – 59 years
25 – 34 years
60+ years
Ethnicity
White
Black or Black British
British
Caribbe
an
Irish
African
Any other White background
Any other Black background
Mixed
Chinese or other Ethnic Group
Caribbean
Chinese
White and Black African
Any other ethnic group
White and Asian
Any other Mixed Background
Asian or Asian British
Indian
Pakistani
Bangladeshi
Any other Asian Background
Language:
Is your first language English? Yes/No
If no, Please state first language:_________________________________________
Disability
Under the Disability Discrimination Act (DDA) 1995 the Act defines a disability as “a
physical or mental impairment which has a substantial and long-term adverse effect
on the ability to carry out normal day-to-day activities. Do you have an illness or
condition that is considered a disability as defined under the DDA?:-
YES NO
If yes, please state nature of disability:
Visual Impairment
Hearing Impairment
Learning Disability
Physical Disability
Other _____________________________________________________________
Thank You
Document Outline