CONTRACT SPECIFICATION
Tenders are requested for the following contract to operate a bus service.
Contract Reference
QC39102
Route Number
271/N271
Terminus Points
Highgate Village, South Grove to Moorgate, Finsbury
Square, East Side
Contract Basis
Incentivised
Commencement Date
29th September 2012
Vehicle Type
87 capacity, dual door, double deck buses are
required for capacity reasons and therefore smaller
buses are not acceptable
Current Maximum Approved
9.9 metres long and 2.55 metres wide
Dimensions
Advertising Rights
Operator
Sponsored Route
No
Minimum Performance Std
Average Excess Wait Time - No more than 1.00
minutes
Extension Threshold
Average Excess Wait Time Threshold - 0.85 minutes
Minimum Operated Mileage
No less than 98.00%
Tender Return Date: No later than 12 Noon on 3rd October 2011
SERVICE SPECIFICATION
CONTENTS
1) NOTES
2)
SCHEDULE REQUIREMENTS & PINCHPOINTS
3)
QSI POINTS & MILEAGE
4) OPERATIONAL
CONSIDERATIONS
5)
CURRENT PERFORMANCE, ROUTE RECORD & IBUS MILEAGE
1) NOTES
Proposed Changes:
At this time, no changes are proposed to the existing service for introduction prior to
the commencement of the new Route Agreement for Route Nos. 271 & N271.
Tenderers should note that the following alterations (subject to consultation) are
proposed as part of this Service Specification for introduction with the new Route
Agreement:
87 capacity, dual door, double deck buses are required for capacity reasons and
therefore smaller buses are not acceptable..
Route Nos. 271 & N271 will operate between, Highgate Village, South Grove to
Moorgate, Finsbury Square, East Side on all days. The routeing between
Moorgate, Finsbury Square and Liverpool Street Station is permanently
withdrawn.
The designation Route No. N271 is used for contractual purposes only. This
service will be marketed as Route No. 271. This includes all publicity, including
destination blind displays.
Tenderers must identify the cost of the Nightly element of this service
separately.
2) SCHEDULE
REQUIREMENTS & PINCHPOINTS
2.1)
MONDAY TO FRIDAY SCHEDULE REQUIREMENTS & PINCHPOINTS
Highgate Village, South Grove to
Moorgate, Finsbury Square, East Side to
Moorgate, Finsbury Square, East Side
Highgate Village, South Grove
First departure no later than 0545.
First departure no later than 0620.
0540 - 0625
Every 15 minutes
0615 - 0700
Every 15 minutes
0626 - 0705
Every 10 minutes
0701 - 0730
Every 10 minutes
0706 - 0930
Every 7-8 minutes
0731 - 1000
Every 7-8 minutes
(8 buses per hour)
(8 buses per hour)
0931 - 1835
Every 8 minutes
1001 - 1900
Every 8 minutes
1836 - 1935
Every 10 minutes
1901 - 2000
Every 10 minutes
1936 - 2340
Every 15 minutes
2001 - 0015
Every 15 minutes
Last departure no earlier than 2335.
Last departure no earlier than 0010.
Pinchpoints
Highbury &
0730 - 0830
8 minutes
Archway
0735 - 0805
10 minutes
Islington
1500 - 1630
8 minutes
Station
0805 - 0900 8 minutes
Station
1505 - 1645 8 minutes
2.2) SATURDAY AND GOOD FRIDAY SCHEDULE REQUIREMENTS &
PINCHPOINTS
Highgate Village, South Grove to
Moorgate, Finsbury Square, East Side to
Moorgate, Finsbury Square, East Side
Highgate Village, South Grove
First departure no later than 0545.
First departure no later than 0620.
0540 - 0825
Every 15 minutes
0615 - 0900
Every 15 minutes
0826 - 1835
Every 10 minutes
0901 - 1900
Every 10 minutes
1836 - 2340
Every 15 minutes
1901 - 0015
Every 15 minutes
Last departure no earlier than 2335.
Last departure no earlier than 0010.
Pinchpoints
Highbury &
0930 - 1100
10 minutes Archway
0935 - 1055 10 minutes
Islington
Station
Station
2.3)
SUNDAY AND PUBLIC HOLIDAY SCHEDULE REQUIREMENTS &
PINCHPOINTS
Highgate Village, South Grove to
Moorgate, Finsbury Square, East Side to
Moorgate, Finsbury Square, East Side
Highgate Village, South Grove
First departure no later than 0545.
First departure no later than 0620.
0540 - 0640
Every 20 minutes
0615 - 0715
Every 20 minutes
0641 - 0955
Every 15 minutes
0716 - 1030
Every 15 minutes
0956 - 1805
Every 12 minutes
1031 - 1830
Every 12 minutes
1806 - 2340
Every 15 minutes
1831 - 0015
Every 15 minutes
Last departure no earlier than 2335.
Last departure no earlier than 0010.
Pinchpoints
Highbury &
1030 - 1130 12 minutes Archway
1035 - 1105 15 minutes
Islington
Station
Station
1106 - 1205 12 minutes
2) SCHEDULE
REQUIREMENTS
& PINCHPOINTS - continued
2.4)
BOXING DAY SCHEDULE REQUIREMENTS & PINCHPOINTS
Highgate Village, South Grove to
Moorgate, Finsbury Square, East Side to
Moorgate, Finsbury Square, East Side
Highgate Village, South Grove
First departure no later than 0755.
First departure no later than 0815.
0750 - 0955
Every 15 minutes
0810 - 1030
Every 15 minutes
0956 - 1805
Every 12 minutes
1031 - 1830
Every 12 minutes
1806 - 2340
Every 15 minutes
1831 - 0015
Every 15 minutes
Last departure no earlier than 2335.
Last departure no earlier than 0010.
Pinchpoints
Highbury &
1030 - 1130 12 minutes Archway
1035 - 1105 15 minutes
Islington
Station
Station
1106 - 1205 12 minutes
2.5) NIGHTLY
Highgate Village, South Grove to Moorgate, Moorgate, Finsbury Square, East Side to
Finsbury Square, East Side
Highgate Village, South Grove
First departure no later than 2355.
First departure no later than 0030.
2350 - 0530
Every 30 minutes
0025 - 0605
Every 30 minutes
Last departure no earlier than 0525.
Last departure no earlier than 0600.
Tenderers must identify the cost of the Nightly element of this service
separately.
3)
QSI POINTS & MILEAGE
It is intended Route No. 271 will have 80 surveys per quarter at the following
locations:
QSI POINTS
Towards Moorgate, Finsbury Square,
Towards Highgate Village, South Grove
East Side
Highgate Village
Finsbury Square
Nags Head
Highbury & Islington $
Highbury & Islington $
MILEAGE: See Attached iBus Sheets
It is unlikely that the minimum number of QSI surveys for performance measurement
will be conducted on Route Nos. N271 at present. However, this may change at a
later date.
4) OPERATIONAL
CONSIDERATIONS
4.1) Route No. 271 should interwork with Route Nos. 143 between Highgate
Village, South Grove and Archway Station, Highgate Hill
on all evenings.
Route No. 271 should be separated where possible from Route Nos. 76 and
141 between Hoxton, Baring Street and Moorgate, Finsbury Square on
Sunday early mornings and Sunday shopping periods.
4.2) Route No. 271 should interwork with Route No. N271 to form a seamless 24
hour service.
4.3)
No driver facilities available at Highgate Village after 1900.
4.4) When compiling schedules Tenderers are asked to consider passengers
making connections to other services at the following locations: Upper
Holloway Station, Highbury & Islington Station and Essex Road.
4.5)
Route Nos. 271 & N271 can sometimes suffer from delays caused by parked
vehicles in the vicinity of the bus stand at Highgate Village.
4.6) Route Nos. 271 & N271 can suffer from unpredictable traffic delays in the
Holloway and Islington areas.
4.7) Football
matches at Arsenal F.C.
can also cause traffic congestion in the
Holloway area.
4.8) Crossrail will connect the City, Canary Wharf, the West End and Heathrow
Airport to commuter areas east and west of the capital. Major construction of
the railway began in 2010, with services expected to commence in 2018. The
construction impacts of Crossrail could affect Route Nos. 271 & N271 and it is
anticipated that some passenger demand for Route Nos. 271 & N271 would
shift to this line when it opens. Route Nos. 271 & N271 will be reviewed closer
to the opening date.
5)
CURRENT PERFORMANCE, ROUTE RECORD & IBUS MILEAGE
5.1) CURRENT
PERFORMANCE
As per current print out.
5.2) ROUTE
RECORD
As per Busnet Printout.
5.3) IBUS
MILEAGE
As per current print out.
PART B - PERFORMANCE STATISTICS
Route 271
Mileage Operated
Mileage Oper
100.0
98.0
96.0
rcentage
94.0
e
P
92.0
90.0
5
6
7
8
9
10
11
12
13
1
2
3
4
Period
2010/2011
Mi
M n Standard
andar
Period
5
6
7
8
9
10
11
12
13
1
2
3
4
2010/2011
98.72
98.02
97.66
96.19
94.51
94.86
96.36
96.49
96.58
98.50
97.71
97.74
96.63
Min Standard 98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
De
D ductible Mileage
3.0
2.5
2 0
2.0
1.5
rcentage
1.0
e
P
0.5
0.0
5
6
7
8
9
10
11
12
13
1
2
3
4
Period
Period
5
6
7
8
9
10
11
12
13
1
2
3
4
2010/2011
0.85
0.54
0.60
0.93
1.25
1.36
0.72
0.77
0.94
0.73
0.97
1.29
1.53
Non D
N
e
on D ductible Mi
e
leage
6.0
5.0
4.0
3.0
rcentage
2.0
e
P
1.0
0.0
5
6
7
8
9
10
11
12
13
1
2
3
4
Period
Period
5
6
7
8
9
10
11
12
13
1
2
3
4
2010/2011
0.43
1.44
1.74
2.88
4.24
3.78
2.92
2.74
2.48
0.77
1.32
0.97
1.84
Note :
Mileage is based on 4 weeks data
PART B - PERFORMANCE STATISTICS
Route N271
Mileage Operated
Mileage Oper
100.0
98.0
96.0
rcentage
94.0
e
P
92.0
90.0
5
6
7
8
9
10
11
12
13
1
2
3
4
Period
2010/2011
Mi
M n Standard
andar
Period
5
6
7
8
9
10
11
12
13
1
2
3
4
2010/2011
99.28
99.94
99.37
97.92
97.74
97.73
98.34
92.54
95.77
98.16
97.05
98.71
98.72
Min Standard 98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
De
D ductible Mileage
3.0
2.5
2 0
2.0
1.5
rcentage
1.0
e
P
0.5
0.0
5
6
7
8
9
10
11
12
13
1
2
3
4
Period
Period
5
6
7
8
9
10
11
12
13
1
2
3
4
2010/2011
0.30
0.02
0.50
1.23
0.57
0.40
0.99
0.11
0.00
0.72
1.25
0.48
1.18
Non D
N
e
on D ductible Mi
e
leage
8.0
7.0
6.0
5.0
4.0
3.0
rcentage
e
P
2.0
1.0
0.0
5
6
7
8
9
10
11
12
13
1
2
3
4
Period
Period
5
6
7
8
9
10
11
12
13
1
2
3
4
2010/2011
0.42
0.04
0.13
0.85
1.69
1.87
0.67
7.35
4.23
1.12
1.70
0.81
0.10
Note :
Mileage is based on 4 weeks data
PART B - PERFORMANCE STATISTICS
Route 271
Av
A erag
v
e Excess
erag
Wait
e Excess
in
Wait g
in T
g ime
3.0
2.5
2.0
s
1.5
Minute
1.0
0.5
0.0
5
6
7
8
9
10
11
12
13
1
2
3
4
Period
Perio
2010/2011
Mi
M n Standard
andar
Period
5
6
7
8
9
10
11
12
13
1
2
3
4
2010/2011
0.71
0.64
0.79
1.10
1.64
1.70
1.46
0.83
0.82
0.69
0.80
0.78
0.88
Min Standard
1.30
1.30
1.30
1.30
1.30
1.30
1.30
1.30
1.30
1.30
1.30
1.30
1.30
Long Gaps Occuring In
u
Servic
rv e
6.0
5.0
4.0
e
g
ta
3.0
2.0
Percen
1.0
0.0
5
6
7
8
9
10
11
12
13
1
2
3
4
Period
2010/2011
Benchmark
Period
5
6
7
8
9
10
11
12
13
1
2
3
4
2010/2011
0.60
0.60
0.90
2.20
4.50
4.70
3.40
1.20
1.10
1.00
1.20
0.90
1.10
Benchmark
2.00
2.00
2.00
2.00
2.00
2.00
2.00
2.00
2.00
2.00
2.00
2.00
2.00
Note :
Reliability is based on 12 weeks rolling data
PART B - PERFORMANCE STATISTICS
Route N271
Departing On Time
100.0
90.0
e
g
ta
80.0
Percen
70.0
60.0
5
6
7
8
9
10
11
12
13
1
2
3
4
Period
Perio
2010/2011
2
Min St
n S andard
Period
5
6
7
8
9
10
11
12
13
1
2
3
4
2010/2011
94.20
94.10
94.80
92.00
91.90
88.70
92.90
86.80
85.30
82.50
83.50
86.70
89.50
Min Standard 85.00
85.00
85.00
85.00
85.00
85.00
85.00
85.00
85.00
85.00
85.00
85.00
85.00
Departing Early
5.0
4.0
e
g
3.0
ta
2.0
Percen
1.0
0.0
5
6
7
8
9
10
11
12
13
1
2
3
4
Period
2010/2011
Benchmark
Period
5
6
7
8
9
10
11
12
13
1
2
3
4
2010/2011
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
Benchmark
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
Note :
Reliability is based on 12 weeks rolling data
Printed On: 05 August 2011 14:08:57
LONDON BUSES - ROUTE DESCRIPTION
ROUTE 271: Highgate Village, South Grove - Moorgate, Finsbury Square
(24 hour service)
Date of Structural Change: 29 September 2012.
Date of Service Change: 29 September 2012.
Reason for Issue: New Tender.
STREETS TRAVERSED
Towards Moorgate, Finsbury Square: South Grove Bus Standing Area, Highgate High
Street, Highgate Hill, Tollhouse Way, Archway Road, St John's Way, Sandridge Street,
Holloway Road, Highbury Corner, Canonbury Road, New North Road, East Road, City
Road, Old Street Roundabout, City Road, Finsbury Square (North Side), Finsbury Square
(East Side).
Towards Highgate Village, South Grove: Finsbury Square (East Side), Finsbury Square
(South Side), Finsbury Square (West Side), City Road, Old Street Roundabout, City Road,
Provost Street, Vestry Street, East Road, New North Road, Canonbury Road, Highbury
Corner, Holloway Road, Highgate Hill, Highgate High Street, South Grove, South Grove
Bus Standing Area.
STANDING AND TURNING POINTS
HIGHGATE VILLAGE, SOUTH GROVE
Private stand for 2 buses standing abreast in Bus Parking Area at junction of Highgate
High Street and South Grove.
Buses proceed from South Grove Bus Standing Area direct to stand, departing to South
Grove Bus Standing Area. Set down in South Grove Bus Standing Area, at Stop T and
pick up in South Grove Bus Standing Area, at Stop T.
AVAILABILITY:
At any time.
OPERATING RESTRICTIONS: No more than 2 buses on Route 271 should be
scheduled to stand at any one time.
MEAL RELIEFS:
No meal relief vehicles to stand at any time.
FERRY VEHICLES:
No ferry vehicles to park on stand at any time.
DISPLAY:
Highgate Village.
ARCHWAY STATION, MACDONALD ROAD (from MOORGATE, FINSBURY SQUARE)
Private stand for up to 16 buses in Bus Parking Area between east side of MacDonald
Road and north side of Vorley Road.
Buses proceed from Highgate Hill via Macdonald Road and Bus Parking Area to stand,
departing via Bus Parking Area, Vorley Road, Junction Road, Highgate Hill, Tollhouse
Way, Archway Road and St John's Way to Sandridge Street. Set down in Highgate Hill, at
Stop E and pick up in Sandridge Street, at Stop R.
AVAILABILITY:
At any time.
OPERATING RESTRICTIONS: Unscheduled curtailments only.
MEAL RELIEFS:
No meal relief vehicles to stand at any time.
FERRY VEHICLES:
No ferry vehicles to park on stand at any time.
DISPLAY:
Archway.
HOLLOWAY, CAMDEN ROAD
Public stand for six buses on south side of Camden Road commencing 14 metres east of
29 Staveley Close extending 65 metres east.
From Highgate Village, South Grove.
Buses proceed from Holloway Road via Camden Road to stand, departing via Camden
Road and Parkhurst Road to Holloway Road. Set down in Holloway Road, at Stop M and
pick up in Holloway Road, at Stop F.
From Moorgate, Finsbury Square.
Buses proceed from Holloway Road via Camden Road to stand, departing via Camden
Road and Parkhurst Road to Holloway Road. Set down in Holloway Road, at Stop T and
pick up in Holloway Road, at Stop M.
AVAILABILITY:
At any time.
OPERATING RESTRICTIONS: Unscheduled curtailments only.
MEAL RELIEFS:
No meal relief vehicles to stand at any time.
FERRY VEHICLES:
No ferry vehicles to park on stand at any time.
DISPLAY:
Holloway, Nag's Head.
HIGHBURY & ISLINGTON STATION
Public stand for two buses on east side of Highbury Corner commencing 37 metres south
of the southern kerb line of St Paul''s Road and extending 22 metres north.
From Highgate Village, South Grove.
Buses proceed from Holloway Road via Highbury Corner to stand, departing via Highbury
Corner to Holloway Road. Set down in Holloway Road, at Stop B and pick up in Holloway
Road, at Stop A.
From Moorgate, Finsbury Square.
Buses proceed from Canonbury Road via Highbury Corner to stand, departing via
Highbury Corner to Canonbury Road. Set down in Canonbury Road, at Stop H and pick up
in Canonbury Road, at Stop J.
AVAILABILITY:
At any time.
OPERATING RESTRICTIONS: Unscheduled curtailments only.
MEAL RELIEFS:
No meal relief vehicles to stand at any time.
FERRY VEHICLES:
No ferry vehicles to park on stand at any time.
DISPLAY:
Highbury & Islington.
HOXTON, BARING STREET (from Highgate Village, South Grove)
Public stand for two buses on west side of Bridport Place, commencing 10 metres south of
Wiltshire Row and extending 20 metres south.
Buses proceed from New North Road via Poole Street and Bridport Place to stand,
departing via Bridport Place and Baring Street to New North Road. Set down in New North
Road, at Stop XK and pick up in New North Road, at Stop XS.
AVAILABILITY:
At any time.
OPERATING RESTRICTIONS: Unscheduled curtailments only.
MEAL RELIEFS:
No meal relief vehicles to stand at any time.
FERRY VEHICLES:
No ferry vehicles to park on stand at any time.
DISPLAY:
Hoxton, Baring Street.
OLD STREET STATION (from Highgate Village, South Grove)
Buses proceed from East Road via City Road, Old Street Roundabout and City Road
departing to Provost Street. Set down in East Road, at Stop D and pick up in Provost
Street, at Stop A.
AVAILABILITY:
At any time.
OPERATING RESTRICTIONS:
Turning Point Only - Buses must not stand
DISPLAY:
Old Street Station.
MOORGATE, FINSBURY SQUARE, EAST SIDE
Public stand for three buses on east side of Finsbury Square, commencing 75 metres
south of Christopher Street and extending 30 metres north. Buses must not obstruct the
entrance to Finsbury Square House.
Buses proceed from Finsbury Square (East Side) direct to stand, departing to Finsbury
Square (East Side). Set down in Finsbury Square (east Side), at Stop G and pick up in
Finsbury Square (east Side), at Stop H.
AVAILABILITY:
At any time.
OPERATING RESTRICTIONS: No more than 2 buses on Route 271 should be
scheduled to stand at any one time.
MEAL RELIEFS:
No meal relief vehicles to stand at any time.
FERRY VEHICLES:
No ferry vehicles to park on stand at any time.
DISPLAY:
Moorgate, Finsbury Square.
Transport for London - Live Mileage List
Route
271 Highgate Village & Liverpool Street
Reason for
Service change
issue
Date
30 September 2009
OUT DIRECTION
Timing Point
Code
Stop Number
Stop Name
Metres
Miles
HVILSG S
HVILSG S
HIGHGATE VILLAGE, SOUTH GROVE
HVILSG
BP1382
South Grove
0
0.00
14618
Channing School
310
0.19
14616
Highgate Hill / Hornsey Lane
254
0.16
14612
Whittington Hospital / Magdala Avenue
279
0.17
ARCHHH
34429
Archway Station
136
0.08
BP2478
Archway Station / Holloway Road
331
0.21
HOLLPGS
9857
Upper Holloway Station
347
0.22
9853
Alexander Road
430
0.27
9849
Manor Gardens
266
0.17
R0055
Seven Sisters Road / Parkhurst Road
247
0.15
HOLLHR
26431
Holloway Nags Head
148
0.09
797
Tollington Road
253
0.16
10010
Holloway Road Station
463
0.29
1083
Li
l
Liverpool R
d
Road
160
0 10
0.10
10004
St. Mary Magdalene Church
381
0.24
HYISSN
10003
Highbury & Islington Station
294
0.18
14608
Canonbury Road
356
0.22
14606
Canonbury Grove
245
0.15
14602
Essex Road Station
248
0.15
14600
Ecclesbourne Road
216
0.13
14596
Basire Street
239
0.15
HOXTBS
14592
Baring Street
181
0.11
2452
Eagle Wharf Road
287
0.18
863
Mintern Street
281
0.17
2456
Bevenden Street
268
0.17
OLSTSN
861
Old Street Stn /Moorfields Eye Hosp
300
0.19
187
City Road / Leonard Street
399
0.25
2460
Epworth Street
175
0.11
FINSSQ
2462
Finsbury Square
284
0.18
BP969
Eldon Street / Liverpool Street Station
314
0.20
LVSTBS
OC509
Liverpool Street Station
221
0.14
LVSTBS S
LIVERPOOL STREET BUS STATION
0
0.00
8313
5.17
TOTAL ROUTE MILEAGE ‐ OUT DIRECTION
metres
miles
New Tender
BACK DIRECTION
Timing Point
Code
Stop Number
Stop Name
Metres
Miles
LVSTBS S
LVSTBS S
LIVERPOOL STREET BUS STATION
LVSTBS
R0815
Liverpool Street Station
0
0.00
1160
Moorgate Station
705
0.44
FINSSQ
2463
Finsbury Square
301
0.19
OLSTSN
29071
Old Street Station
299
0.19
33436
vost Street / Moorfields Eye Hos
506
0.31
2455
Bevenden Street
261
0.16
862
Mintern Street
325
0.20
25130
Eagle Wharf Road
250
0.16
HOXTBS
34331
Baring Street
293
0.18
14593
Elizabeth Avenue
276
0.17
14599
Essex Road
173
0.11
14601
Essex Road Station
193
0.12
14605
Canonbury Square
309
0.19
14609
Hi hb
Highbury C
Corner
245
0 15
0.15
HYISSN
29772
Highbury & Islington Station
249
0.15
10005
St. Mary Magdalene Church
337
0.21
1084
Liverpool Road
287
0.18
10011
Holloway Road Station
315
0.20
796
Camden Road
353
0.22
HOLLHR
314
Nags Head, Holloway
186
0.12
9850
Tufnell Park Road
336
0.21
9852
Manor Gardens
248
0.15
11328
Wedmore Street
297
0.18
HOLLPGN
9858
Upper Holloway Station
314
0.20
BP2307
Elthorne Road
150
0.09
ARCHHH
33981
Archway Station / Highgate Hill
286
0.18
14613
terlow Road / Whittington Hosp
213
0.13
14615
Waterlow Park
442
0.27
14619
Bisham Gardens
250
0.16
HVILSG
BP1382
South Grove
182
0.11
HVILSG S
IGHGATE VILLAGE, SOUTH GROV
0
0.00
8581
5.33
TOTAL ROUTE MILEAGE ‐ BACK DIRECTION
metres
miles
Document Outline