Equality Delivery System 2012 - 2013
1. Better health outcomes for all
The NHS should achieve improvements in patient health, public health and patient safety for all, based on comprehensive evidence of needs and results 1.1 Services are commissioned, designed and procured to meet the health needs of local communities, promote well-being, and reduce health inequalities
Data/information
Engagement
Action
RAG rating
Lead
Evidence
Jan 2012
a. Public Health data
Patient and Public
Equality Impact Assessments are
Developi
Helen Bunter
http://www.coventrypct.nhs.uk/Cms
Involvement team
carried out on all strategies to
ng
Documents/c303d852-7dfa-4a9b-
engagement
identify the particular needs of
b255-3a267e43bb11.pdf
http://www.coventrypct.nhs.uk
minority groups
/GetInvolved/Consultations
b. Coventry has the tenth highest
Via “Respect Yourself” team
Implementation of the city’s
Developi
John Forde
rate of teenage conceptions in the
http://www.warwickshire.gov.
teenage pregnancy reduction
ng
country
uk/web/corporate/pages.nsf/Li strategy. Appears to be having an
http://www.coventrypct.nhs.uk/Cms
nks/3647BAC2CE003A58802
impact as figures are beginning to
Documents/c303d852-7dfa-4a9b-
5736B0038D05D
slowly improve.
b255-3a267e43bb11.pdf
c. People (adults and children) from Via Coventry Health
Opportunities for healthy eating
Developi
John Forde
lower socio-economic groups are
Improvement Programme and and physical activity targeted at
ng
more likely to be overweight and
Weight Management Strategy priority neighbourhoods in
obese than those from more
Group
Coventry
affluent areas.
http://www.coventrypct.nhs.uk
Targeting of Childhood, Weight
John Linane
http://www.coventrypct.nhs.uk/Cms
/YourHealth/HealthyWeight
Management Programmes in
Documents/7de13d2e-bea2-4537-
Warwickshire
b893-12aa125b8d32.pdf
d. There is evidence to suggest that Warwickshire LINk are
Engagement with target groups to
Undevelo
John Forde
lesbians, gay men and bisexual
carrying out work with the
understand needs
ped
men and women (LGB) smoke at
LGB community
higher rates than heterosexual men
and women
http://www.coventrypct.nhs.uk/Cms
Documents/4f439bf0-4b43-4090-
919a-eac6f0ce4872.pdf e. People with psychiatric disorders
Staff training being carried out Opportunities though “Every
Developi
Caron Williams
are more likely to be heavier
at St Michaels to offer a 1-2-1 Contact Counts’ approach which is
ng
smokers, more dependant smokers
stop smoking advice to
being piloted.
and have smoked for longer than
service users
Coventry and Warwickshire
the general population.
Partnership Trust‘s activity on this
Jacqueline
http://www.coventrypct.nhs.uk/Cms
should be managed via the CQR
Barnes
Documents/4f439bf0-4b43-4090-
meetings
919a-eac6f0ce4872.pdf
CQUIN in Warwickshire 2011 –
2012. Discuss putting on Coventry
CQUIN list for 2012 - 2013
f. Men born in South Asia are 50%
Long term conditions forum
NHS Health Checks will be
Developi
Caron
Williams
more likely to have a heart attack or
systematically delivered to the
ng
angina than men in the general
population aged 40-74yrs with
population. Bangladeshis have the
invitations being available in a
highest rates, followed by
variety of languages.
Pakistanis, then Indians and other
Service providers must be
South Asians.
experienced in delivering to all
http://www.coventrypct.nhs.uk/Cms
local populations. Monitoring
Documents/59fb6879-92e7-4cf9-
assurance process will be
8ce9-a4bb54e2d5c8.pdf
undertaken to assess delivery
against demographics.
g. Elderly people, particularly in
Information available via
The public health team of NHS
Developi
John Linane
rural areas, are at increased risk of
virtual wards
Warwickshire, will be working
ng
death during the winter months due
together with Stratford District
to fuel poverty
Council to address the issue
http://www.warwickshire.gov.uk/We
b/corporate/wccweb.nsf/Links/5619
23165A0CDA6D802578BD003DE7
BD/$file/ReviewofWinterDeaths.pdf 1.2 Individual patients’ health needs are assessed, and resulting services provided, in appropriate and effective ways
Data/information
Engagement
Action
RAG rating
Lead
Evidence
Jan 2012
a. The Anchor Centre provides
Focus groups were held with
Service user volunteers were part
Achievin
Helen Bunter
services for homeless and
service users.
of the tendering interview process
g
vulnerably housed people
Equality Impact Assessment
Anchor Centre
results were part of the short
listing and tendering process
b. Smoking during pregnancy
Via Smoking Cessation group
Targeting of Service Delivery to
Developi
John Linane
increases the risk of infant mortality
North Warwickshire reflecting
ng
by an estimated 40% Pregnant
Via University Hospitals
need. Pick up through “Every
women who smoke are 25% more
Coventry and Warwickshire
Contact Counts Approach”
John Forde
likely to suffer a miscarriage.
Via CQR process we should be
(Department of Health 2007).
Via Any Qualified Provider
monitoring University Hospitals
http://www.coventrypct.nhs.uk/Cms
Coventry and Warwickshire on
Documents/168b6cb0-a841-46b4-
their performance in this area.
b1f6-fcf0d10f1147.pdf
Need to asses the impact of AQP
on smoking in pregnancy.
c. Equality Impact Assessment of
Issue raised at stakeholder
Engagement with target groups to
Undevelo
Caron Williams
Improving Access to Psychological
event
understand needs
ped
Treatments service showed a
http://www.coventry.nhs.uk/C
Monitor data available on uptake.
greater need within the BME
msDocuments/418b85ce-
Tag to Supporting Long Term
community (higher rates of
9821-4ec5-bea0-
Conditions using the Bolton
depression among Indian and
7d6067d1652f.doc
dashboard (Coventry) and risk
Pakistani women) but uptake has
stratification (Warwickshire).
been lower than expected
http://www.coventrypct.nhs.uk/Cms
Documents/48c3cd1f-bdb8-49d8-
b385-3aa539c1447b.pdf
1.3 Changes across services for individual patients are discussed with them, and transitions are made smoothly
Data/information
Engagement
Action
RAG rating
Lead
Evidence
Jan 2012
a. Patients are entitled to copies of
Patients report that they are
Work with IT and intelligence at
Developi
Caron
Williams
letters about their health which are
not always copied into
University Hospitals Coventry and
ng
sent from one health professional to correspondence about them
Warwickshire, GEORGE ELIOT
another
by consultants
HOSPITAL and SWFT and local
http://www.bma.org.uk/images/cons
authorities.
ultantscopyingletterstopatients_tcm
41-190155.doc b. The aim of Choose and Book is
Coventry LINk report that
All GPs in Coventry are signed up
Developi
Natalie Fuller
to enable patients to choose which
some GPs are not operating
to the Referral Support Service.
ng
hospital or clinic they go to. They
the scheme in full.
The GPs should give the patient a
should also be able to choose the
leaflet explaining this service. If the
date and time of their appointment.
referral proceeds then choice will
http://www.chooseandbook.nhs.uk/
be offered at this point unless
patients/whatiscab
continuity of care or some other
reason means that the choice
offered is limited to their previous
provider
c. The NHS is founded on the
University Hospitals Coventry Work with Clinical Commissioning
Developi
Kerrie
Woods
principles of equal access and
and Warwickshire reports that Groups and Local Medical
ng
equal treatment for all. This
information regarding
Committees to alert GPs to the
includes providing interpreters to
patients’ needs for
need to mention any special needs
people who do not speak English –
interpreting services or longer when referring patients to
including British Sign Language
appointments or other
secondary care.
interpreters.
reasonable accommodation
National standards for ethnic group
for their needs is not always
The RSS leaflet asks patients to
and related matters : Department of given in referral letters
tell their GP of any special needs,
Health - Publications
leading to patients being
including the need for interpreters.
It also includes providing support for turned away or delays in
people with learning disabilities or
treatment.
other conditions which mean that
they need additional support during
Identified at stakeholder event
appointments or hospital stays.
http://www.coventry.nhs.uk/C
http://www.understandingindividualn
msDocuments/418b85ce-
eeds.com/page.php?identity=health
9821-4ec5-bea0-
_and_wellbeing
7d6067d1652f.doc
1.4 The safety of patients is prioritised and assured. In particular, patients are free from abuse, harassment, bullying, violence from other patients and staff, with redress being open and fair to all
Data/information
Engagement
Action
RAG rating
Lead
Evidence
Jan 2012
a. GP survey
Through Coventry and
Analysis of available data
Developi
Kerrie Woods
Warwickshire LINk
ng
b. Hospital surveys and complaints
Work in partnership with
Analysis of available data
Developi
Jacqueline
Trusts
ng
Barnes
1.5 Public health, vaccination and screening programmes reach and benefit all local communities and groups
Data/information
Engagement
Action
RAG rating
Lead
Evidence
Jan 2012
a. Low rates of screening for bowel
Currently being undertaken
Work with practices with a higher
Undevelo
Kerrie
Woods
cancer and cervical cancer
by LINk
% of patients from deprived wards
ped
correspond to high levels of patients Via Screening commissioner
to Improve their rates of screening
from areas of deprivation in GP
and working group
Local campaign to raise
practices (99% confidence interval)
awareness.
http://www.coventry.nhs.uk/CmsDo
Possible inclusion in 1° Care
cuments/c303d852-7dfa-4a9b-
Advisory Group.
b255-3a267e43bb11.pdf
ID GPs and review data
b. A health equity audit carried out
Currently being undertaken
Work with practices in most
Undevelo
Kerrie
Woods
in 2008/2009 identified that women
by LINk. A report will be
deprived wards and with the
ped
in the most deprived areas and
available early 2012
Muslim community to improve
Muslim women were least likely to
screening rates
take up cervical screening
Local campaign to raise
programmes
awareness of screening services
http://www.coventry.nhs.uk/CmsDo
cuments/5373a7e1-18bb-40a2-
97b3-ca45c1c8c97e.pdf c. There has been a recent
Vaccinations are given by the Work with Local Medical
Undevelo
Kerrie Woods
outbreak of measles in the gypsy
practice nurse and gypsies
Committees and Clinical
ped
and traveller community in
and travellers report
Commissioning Group during 2012
Warwickshire
difficulties in registering with
to identify at least one practice in
(Gypsy and traveller health
GPs
each area which is willing to
Esther Peapall
meeting, autumn 2011)
Research currently being
register gypsy and traveller
undertaken by Warwickshire
families.
LINk. A report will be
available early 2012
Patient Advice and Liaison Service
team to work with Warwickshire
County Council on outreach with
the community
2. Improved patient access and experience The NHS should improve accessibility and information, and deliver the right services that are targeted, useful, useable and used in order to improve patient experience 2.1 Patients, carers and communities can readily access services, and should not be denied access on unreasonable grounds
Data/information
Engagement
Action
RAG rating
Lead
Evidence
Jan 2012
a. NHS Coventry’s Commissioning
Enquiries through Patient
Ensure that all policies related to
Undevelo
Caron Williams
policies are not currently available
Advice and Liaison Service
how and why commissioning
ped
on the website
regarding eg eligibility for
decisions are made are available
gastric band surgery
on the website for the public to
access
b. NHS Warwickshire’s
Achievin
Clive Compton
Commissioning policies are
g
currently available on the website
A-Z of Clinical Policies and
Procedures | NHS Warwickshire c. Gypsies and travellers have
Gypsies and travellers in
Work with Gypsy and Traveller
Developi
Kerrie Woods
worse health than any other ethnic
North Warwickshire report
representatives, the Local Medical
ng
group leading to a shorter life
difficulties in registering with
Committees and Clinical
expectancy
GP practices
Commissioning Groups to ensure
Health needs of Gypsies and
that all members of this population
Travellers
have ready access to primary care
services
d. An options appraisal is currently
PPI team is currently
EIAs of the impact of the options
Developi
Helen Bunter
underway regarding maternity and
undertaking engagement with on the patients and the staff has
ng
paediatric services being provided
local patients and residents.
been carried out and will inform the
by the George Elliot Hospital.
Employee engagement will be decision making process.
undertaken as part of the
process.
http://www.coventrypct.nhs.uk
/GetInvolved/Consultations/M
aternity
e. In Coventry, violent and
Complaints have been
Develop an Arden wide policy that
Developi
Kerrie Woods
aggressive patients are treated
registered by the Patient
will uphold patients’ right to a ‘fair
ng
within the Anchor Centre. There is
Advice and Liaison Service by trial’
no protocol in place for them to
patients who do not feel that
appeal the decision to remove them they should still be on the
from general practice and no
V&A register
process for them to be reviewed to
determine whether they can return
to general practice. NHS
Warwickshire do have a process.
f. Patients are removed from GP
Complaints have been
Work with the Local Medical
Developi
Kerrie Woods
lists with no right of appeal
registered by the Patient
Committees and Clinical
ng
http://www.rcgp.org.uk/PDF/Corp_r
Advice and Liaison Service
Commissioning Groups to ensure
emoval_of_patients_from_gp_lists1.
from patients
that all practices have clear
pdf
policies in place regarding the
removal of patients from lists and
their right to appeal
Re-issue guidance.
Bench mark removals
Possible inclusion in 1° Care
Advisory Group.
2.2 Patients are informed and supported to be as involved as they wish to be in their diagnoses and decisions about their care, and to exercise choice about treatments and places of treatment
Data/information
Engagement
Action
RAG rating
Lead
Evidence
Jan 2012
a. Carers should be part of
Carers groups report that
Work with acute trusts to ensure
Developi
discharge planning
patient discharge from
that carers are fully engaged.
ng
http://www.dh.gov.uk/prod_consum
hospital does not always
Survey carers to receive qualitative
_dh/groups/dh_digitalassets/@dh/
involve carers in decision
feedback
@en/@ps/documents/digitalasset/d
making.
h_116675.pdf
http://static.carers.org/files/out
-of-hospital-final-report-6-
may-2010-5221.pdf
2.3 Patients and carers report positive experiences of their treatment and care outcomes and of being listened to and respected and of how their privacy and dignity is prioritised
Data/information
Engagement
Action
RAG rating
Lead
Evidence
Jan 2012
a. Family members often complain
With individual patients
Patient consent is always sought
Achievin
Rebecca Blyth
on behalf of others. We need to
and complaints cases do not
g
ensure that the patient themselves
proceed without consent.
consents to the information being
shared. The Complaints Policy is in
place to cover this
How to make a complaint | NHS
Coventry 2.4 Patients’ and carers’ complaints about services, and subsequent claims for redress, should be handled respectfully and efficiently
Data/information
Engagement
Action
RAG rating
Lead
Evidence
Jan 2012
a. A feedback form is sent to
From July 2010 – March
Increase the response rate to at
Achievin
Rebecca
Blyth
Coventry complainants at the end of 2011, 44 forms were sent out
least 40%
g
the process asking them about their to those who had complained
Maintain the % of positive
experience of the complaints
about Provider Services.
responses to 90%
process. A diversity monitoring form There was a 34% return rate
Address any issues raised through
is included with this.
(15 forms). Of these, 11
internal processes
(73%) were happy with the
process and the way their
complaint was dealt with
(although not always content
with the outcome
During the same period, 29
forms were sent to people
who had complained about
Commissioned Services. 10
were returned (34%) with
90% being happy with the
way their complaint was
processed
b. NHS Warwickshire have not
Evaluation
forms
together
with
Undevelo
Rebecca Blyth
carried out a similar process
diversity questionnaire to be sent
ped
out to Warwickshire complainants
during 2012
3. Empowered, Engaged and Well-Supported Staff The NHS should Increase the diversity and quality of the working lives of the paid and non-paid workforce, supporting all staff to better respond to patients’ and communities’
needs 3.1 Recruitment and selection processes are fair, inclusive and transparent so that the workforce becomes as diverse as it can be within all occupations and grades
Data/information
Engagement
Action
RAG rating
Lead
Evidence
Jan 2012
a. Six months of figures for
Via Staff Engagement Forum
An audit of a year’s worth of data
Developi
Helen
Bunter
recruitment/short listing and
will be undertaken during 2012
ng
appointment data for Coventry PCT
looking at all six protected
(ie commissioning staff and
characteristics collected by NHS
Coventry Community Health
Jobs
Service) showed that some
applicants were significantly less
likely to be shortlisted than others.
3.2 Levels of pay and related terms and conditions are fairly determined for all posts, with staff doing equal work and work rated as of equal value being entitled to equal pay
Data/information
Engagement
Action
RAG rating
Lead
Evidence
Jan 2012
a. The gender pay gap in NHS
Work is being undertaken via
Run a focus group with female
Undevelo
Coventry was at 15.72 % in 2010
the Staff Engagement Forum
employees at band 7 and ask them
ped
and increased to 21% in 2011.
about their aspirations
Workforce Statistics | NHS Coventry
Have a female director talk to staff
about work life balance and how
they have progressed in their
career.
Monitor leavers via a form and a
follow up phone call from HR in
addition to the exit interview with
the manager.
Monitor the processes being used
in re-configuration to ensure that it
is fair and that senior women are
not being disadvantaged.
b. The gender pay gap in NHS
Continue to monitor and report
Achievin
Helen Bunter
Warwickshire was 17.8% in 2010
annually
g
and decreased to -6.9% in 2011.
Equality and Diversity | NHS
Warwickshire
3.3 Through support, training, personal development and performance appraisal, staff are confident and competent to do their work, so that services are commissioned or provided appropriately
Data/information
Engagement
Action
RAG rating
Lead
Evidence
Jan 2012
a. The 2010 staff survey reported
Via Staff Engagement Forum
Managers will receive training on
Undevelo
that although 77% of staff at NHS
conducting Individual Performance
ped
Coventry had received an annual
Reviews. 65% of managers will
appraisal, only 36 % of staff said
have been trained in Individual
that it had been meaningful. Men
Performance Review by April
and disabled staff scored lower than
2013.
women and non-disabled staff
Outcome: The staff survey for
http://www.nhsstaffsurveys.com/NH
2012 to show an increase in the %
SReports/NHS_staff_survey_2010_
of staff receiving an appraisal and
5MD_sum.pdf
the % of staff who describe that
appraisal as meaningful, with a
greater increase being shown in
men and disabled staff’s
responses.
b. The 2010 staff survey reported
Via Staff Engagement Forum
Managers will receive training on
Undevelo
Carol
Innes
that although 72% of staff at NHS
conducting Individual Performance
ped
Warwickshire had received an
Reviews. 65% of managers will
annual appraisal, only 35 % of staff
have been trained in Individual
said that it had been meaningful.
Performance Review by April
Men and disabled staff scored lower
2013.
than women and non-disabled staff
Outcome: The staff survey for
http://www.nhsstaffsurveys.com/NH
2012 to show an increase in the %
SReports/NHS_staff_survey_2010_
of staff receiving an appraisal and
5PM_sum.pdf
the % of staff who describe that
appraisal as meaningful, with a
greater increase being shown in
men and disabled staff’s
responses.
3.4 Staff are free from abuse, harassment, bullying, violence from both patients and their relatives and colleagues, with redress being open and fair to all
Data/information
Engagement
RAG rating
Lead
Evidence
Jan 2012
a. The 2010 staff survey for NHS
The staff stress survey
The Head of Equality and Human
Undevelo
Warwickshire reported that
carried out in 2011 showed
Rights will invite disabled staff to
ped
disabled staff were more than twice
that disabled staff were more
confidential 1-2-1 meetings to
as likely to report work related
likely to report bullying and
discuss the issue with them.
stress, and bullying or harassment
higher rates of stress than
During Individual Performance
by other staff, than non-disabled
other staff
Reviews staff will be asked if any
staff
accommodation needs to be made
http://www.nhsstaffsurveys.com/NH
for any disability or condition that
SReports/NHS_staff_survey_2010_
they have.
5PM_sum.pdf
The issues will be discussed via
the Staff Engagement Group
b. The 2010 staff survey for NHS
The staff stress survey
The Head of Equality and Human
Undevelo
Helen
Bunter
Coventry reported that disabled
carried out in 2011 showed
Rights will invite disabled staff to
ped
staff were more than twice as likely
that disabled staff were more
confidential 1-2-1 meetings to
to report bullying or harassment by likely to report bullying and
discuss the issue with them.
other staff than non-disabled staff
higher rates of stress than
During Individual Performance
Carol Innes
http://www.nhsstaffsurveys.com/NH
other staff
Reviews staff will be asked if any
SReports/NHS_staff_survey_2010_
accommodation needs to be made
5MD_sum.pdf
for any disability or condition that
they have.
The issues will be discussed via
the Staff Engagement Group
c. Staff working in complaints,
Discussions have been held
Re-do risk assessment.
Developi
Carol Innes
Patient Advice and Liaison Service
with staff involved
Revisit policy.
ng
and Individual Funding Request
Consider building in counselling
services are sometimes verbally
support every 2 weeks by
abused by patients and can feel
telephone for affected staff
physically under threat during face
Recording of all telephone
to face meetings. A policy is in
conversation received to these
place to help staff to deal with
phone lines
vexatious patients. Staff have been
given conflict resolution training. A
risk assessment was carried out
3.5 Flexible working options are made available to all staff, consistent with the needs of the service, and the way that people lead their lives. (Flexible working may be a reasonable adjustment for
disabled members of staff or carers.)
Data/information
Engagement
Action
RAG rating
Lead
Evidence
Jan 2012
a. The 2010 staff survey for NHS
Via Staff Engagement Forum
During 2012, staff will be reminded
Undevelo
Coventry reported that 78% of staff
of their right to request flexible
ped
used flexible working. This was
working via information on the
worse than similar trusts
intranet and through an article in
http://www.nhsstaffsurveys.com/NH
Evolution Magazine
SReports/NHS_staff_survey_2010_
5MD_sum.pdf
b. The 2010 staff survey for NHS
Achievin
Carol Innes
Warwickshire reported that 88% of
g
staff used flexible working. This was
better than similar trusts
http://www.nhsstaffsurveys.com/NH
SReports/NHS_staff_survey_2010_
5PM_sum.pdf
3.6 The workforce is supported to remain healthy, with a focus on addressing major health and lifestyle issues that affect individual staff and the wider population
Data/information
Engagement
Action
RAG rating
Lead
Evidence
Jan 2012
a. The Invest in You programme
Evaluation of the programme Development of the programme
Achievin
Carol Innes
has been developed to increase the shows that staff have
g
resilience of staff in the face of
received the programme very
change
positively
b. A telephone support system –
Feedback from staff who
Continue to provide.
Achievin
Carol
Innes
Employee Assistance Programme – have used the service is very
g
is in place
positive
www.employeeassistance.org.uk
c. A contract is in place with the
Through Staff Side and Joint
Continue to provide.
Achievin
Carol Innes
occupational health service to
Negotiating and Consultative
g
support staff via physiotherapy,
Committee
workplace assessment, long term
sickness and return to work, referral
to counselling services
4 Inclusive leadership at all levels NHS organisations should ensure that equality is everyone’s business, and everyone is expected to take an active part, supported by the work of specialist equality leaders and
champions 4.1 Boards and senior leaders conduct and plan their business so that equality is advanced, and good relations fostered, within their organisations and beyond
Data/information
Engagement
Action
RAG rating
Lead
Evidence
Jan 2012
a. The Cluster Board wants to keep
Patients and carers are
A patient or carer tells their story at
Developi
Fay Baillie
a focus on the health and treatment
engaged with to select
the beginning of every Board
ng
of patients in all their decisions
volunteers.
meeting
b. The Cluster Board has requested Discussions with senior
To be included as part of the
Undevelo
Helen Bunter
that they are updated at every
directors
Director of Nursing’s Board report
ped
meeting regarding exceptions to
this action plan
c. At Board meetings, equality and
Discussions with senior
In conjunction with the NHS
Developi
Fay Baillie
human rights should be part of core
directors and previous Board
National Leadership Council,
ng
business
training
senior members of the Board will
be coached and given feedback to
support them in this work
d. Commissioning Support Service
Raise at senior team meeting to
Undevelo
Caron Williams
is a new organisation and is still
add to personal development plans
ped
developing
e. Transfer of commissioning
Training and support
To carry out an equality impact
Undevelo
Juliet Hancox
responsibilities from PCTs to
available to Clinical
assessment of our Clinical
ped
Clinical Commissioning Groups
Commissioning Groups
Commissioning Group
during 2011 – 2012 include public
commissioning strategies
body duties under the Equality Act
2010
http://www.nhsemployers.org/SiteC
ollectionDocuments/Implementing%
20the%20Equality%20Act%202010
%20-
%20Interim%20guidance%2028.11.
2011.pdf
4.2 Middle managers and other line managers support and motivate their staff to work in culturally competent ways within a work environment free from
discrimination
Data/information
Engagement
Action
RAG rating
Lead
Evidence
Jan 2012
a. The 2010 staff survey reported
Staff survey feedback
Training to be provided for
Undevelo
Carol
Innes
that although approximately 70% of
managers to improve the content
ped
staff had received an annual
of annual appraisals. This will
appraisal, only half of these said
include how to support disabled
that it had been meaningful. Men
staff by offering them the
and disabled staff scored lower than
opportunity to discuss any issues
women and non-disabled staff
that they may have.
4.3 The organisation uses the “Competency Framework for Equality and Diversity Leadership” to recruit, develop and support strategic leaders to advance
equality outcomes
Data/information
Engagement
Action
RAG rating
Lead
Evidence
Jan 2012
a. Commissioning Support Service
Via Joint Negotiating and
Raise at senior team meeting to
Undevelo
Caron Williams
is a new organisation and is still
Consultative Committee and
add to personal development plans
ped
developing
Staff Side have a seat on the
steering group
b. As part of their authorisation
Training and support
To evidence use of the national
Undevelo
Juliet Hancox
process, Clinical Commissioning
available to Clinical
competency framework for equality
ped
Groups are required to evidence
Commissioning Groups
and diversity leadership in the
that they are able to comply with
development of our individual
their public body duties under the
Clinical Commissioning Group
Equality Act 2010
boards
http://www.yorksandhumber.nhs.uk/
document.php?o=7480