REF: (Internal Use) …0042….…
HOW TO TALK TO US
If you want your concern or complaint investigated you
can choose to
Complete this form
and send it to
The Complaints Officer
either hand it in to a
College Reception or
post it to City College Plymouth at the address
below
Phone
The Complaints Officer on
01752 305370
Email: xxxxxxxxxx@xxxxxxxx.xx.xx
Write to
The Complaints Officer at City College
FREEDOM OF
Plymouth
Fax 01752 305341
INFORMATION ACT
2000
FORMAL COMPLAINTS CHARTER
Our Commitment to you
CONCERNS
The College welcomes complaints and makes the
following commitment to you:
COMMENTS AND
You will get
An acknowledgement in 5 working days
COMPLAINTS
An internal review
Dependent upon nature of information & complaint
within 10 to 35 working days
If you are not happy with the way your complaint is treated
you can appeal to
The Information Commissioner at
Wycliffe House Water
Lane Wilmslow Cheshire SK9 5AF, Telephone: 01625
545 745
Email:
xxxx@xxx.xxx.xxx.xx ,
www.informationcommissioner.gov.uk
Page 9 - 1
Any other details which can help with our internal review?
WHAT YOU WANT
___________________________________________________________
TO TELL US
___________________________________________________________
If you wish to raise a concern or make a complaint we would be happy to
___________________________________________________________
investigate. Please give us the following information to help the process.
WHO YOU ARE
Every effort will be made to resolve your complaint or concern.
If you would like a response please tell us
Please gives us the details
What detail of information was requested? What detail of information did you receive?
Your Name ________________________________________
When did you receive a response? How much were charged? Why do you believe the
College has failed to comply with the Act?
Your course________________________________________
______________________________________________________________
Your address
_________________________________________
______________________________________________________
________________________
Please Sign here __________________
Date _____________
______________________________________________________________
If a group of people are making a complaint please nominate
one member as a contact.
______________________________________________________________
If you would like help completing this form please ask Learner
Services.
______________________________________________________________
The information provided will be recorded and retained for College use in
administering the complaint, and for analysis and improvement of the
______________________________________________________________
College’s compliance to the Freedom of Information Act 2000. The
information held is available to those individuals involved in the investigation
_____________________________________________________________
and administration of the complaint, as well as College Governors, Senior
Management Team, the College legal and insurance advisers, and any
______________________________________________________________
Inspecting bodies. Further disclosure of the information held will only occur
with the express consent of the complainant. The information will be
retained for a maximum period of seven years after which it will be
______________________________________________________________
confidentially disposed of. The Data Controller is City College Plymouth
______________________________________________________________
______________________________________________________________
______________________________________________________________
Page 9 - 2