This is an HTML version of an attachment to the Freedom of Information request 'Library Usage Statitsics'.


PUBLIC LIBRARY STATISTICS 2010-11 ACTUALS AND 2011-12 ESTIMATES
Section 1  - Service Points Open to the Public at 31 March 2011
[NB. Information relating to numbers of Service Points and Opening hours will be calculated from
the 'Service Points' tab.]

To go to 'Service Points Tab' Click here
Static Service Points Open:
Number
Average opening hours
Over 60
1
1
8
61
45 - 59
2
9
9
55
30 - 44
3
26
10
39
10 -29
4
18
11
25
Mobile Libraries Open Over 10
5
4
12
20
Static and Mobile Libraries Open Under 10
6
1
Total
7
59
Busiest Service Point in 2010-11 in terms of issues per annum
(a) Name / Town 
13
Woking
  (b) No. of issues per annum
14
366,303
Busiest Service Point in 2010-11 in terms of visits per annum
(a) Name / Town 
15
Woking
   (b) No. of visits per annum
16
403,627
Total Number of 
Terminals for 
Number of Electronic Workstations
Public or Joint 
Use with Staff

Please refer to guidance notes for the following questions.
Number of terminals with libraries catalogue, Internet access and OPACs at 31 March 2011
17
555
Number of hours available for use of People's Network Terminals from 1 April 2010 to 31 March 2011
18
1,008,490
Number of hours recorded for use of People's Network Terminals from 1 April 2010 to 31 March 2011
19
491,216
0
[Please check that the figure submitted for number of hours recorded use is less than the number available hours]
Memorandum
Number of Service Points that have a public access Wi-Fi network available as at 31 March 2011
20
1

Section 2 - Book Stock Statistics  (Excluding those for Agency Services)
Number of Volumes
Total book stock at 1 April 2010
21
1,705,156
Book Stock at 31 March 2011
Number of Volumes
Reference Books (including children's)
22
46,420
Lending stock (including on loan and available)
- Adult Fiction
23
398,001
- Adult Non-fiction
24
446,701
- Children's Fiction
25
219,446
- Children's Non-fiction
26
78,512
Total Lending Stock
(Sum of cells 23 to 26)
27
1,142,660
Reserve Stock and Unallocated
28
492,351
Total Book Stock at 31 March 2011
(Sum of cells 22, 27 and 28)
29
1,681,431
Book Acquisitions
Number of Volumes
Reference Books (Including Children's)
30
675
Stock for Loan
- Adult Fiction
31
89,086
- Adult Non-fiction
32
47,933
- Children's Fiction
33
36,757
- Children's Non-fiction
34
4,756
Total Lending Stock
(Sum of cells 31 to 34)
35
178,532
Total Book Acquisitions During 2010-11
(Sum of cells 30 and 35)
36
179,207
Section 3 - Audio, Visual, Electronic & Other Stock  (Excluding those for Agency Services)
Audio, Visual, Electronic & Other Stock at 31 March 2011
Number of Items
For Reference (CD-ROMs, Multi-media, Software, etc.) 
37
126
Lending Stock (including on loan and available)
Sound Recordings - Music
38
22,804
Sound Recordings - Adult Talking Books
39
20,038
Sound Recordings - Children's Talking Books
40
11,485
Video and DVDs
41
31,453
Multi-media and Open Learning Packs  (including language packs)
42
3,664
CD-ROMs, Software etc.
43
160
Total Lending Stock
(Sum of cells 38 to 43)
44
89,604
Reserve Stock and Unallocated
45
3,765
Total Audio-Visual Stock at 31 March 2011
(Sum of cells 37, 44 and 45)
46
93,495
Audio, Visual, Electronic & Other Acquisitions During 2010-11
Number of Items
For Reference (CD-ROMs, Multi-media, Software, etc.) 
47
5
For Loan
Sound Recordings - Music
48
3,662
Sound Recordings - Adult Talking Books 
49
3,408
Sound Recordings - Children's Talking Books 
50
1,485
Video and DVDs
51
8,138
Multi-media and Open Learning Packs (including language packs)
52
226
CD-ROMs, Software etc.
53
19
Total Lending Stock
(Sum of cells 48 to 53)
54
16,938
Total Audio, Visual, Electronic & Other Acquisitions
(Sum of cells 47 and 54)
55
16,943

Section 4 - Numbers of Staff
In Post
Number of Staff in post at 31 March 2011
(FTE to 1 decimal place)
Professional Staff
56
51.3
All Other Staff
57
272.1
Total Staff
(Sum of cells 56 and 57)
58
323.4
Section 5 - Volunteers
Volunteers
Number of volunteers in 2010-11
59
596
Annual total number of volunteer hours in 2010-11
60
9,038.0
Section 6 - Floor Space (NB. Units used are SQUARE METRES)
There is a requirement to collect this information for the Welsh Public Library Standards. Reporting of this information for other
authorities is optional.
Square Metres
NET Floor Space of Library Area
61
17,782
Section 7 - Annual Issues
Book Issues
Units
Books - Adult Fiction
62
2,630,486
Books - Adult Non-fiction
63
1,436,859
Books - Children's Fiction
64
1,578,527
Books - Children's Non-fiction
65
202,929
Total Book Issues
(Sum of cells 62 to 65)
66
5,848,801
Audio, Visual, Electronic & Other Issues
Sound Recordings - Music
67
45,966
Sound Recordings - Adult Talking Books
68
82,963
Sound Recordings - Children's Talking Books
69
52,418
Video (including film) and DVDs
70
116,804
Multi-media and Open Learning Packs (including language packs)
71
17,002
CD-ROMs, Software etc.
72
265
Total Audio, Visual, Electronic & Other Issues
(Sum of cells 67 to 72)
73
315,418
Section 8 - Request Service
Units
Number of requests for specific items (annual total)
74
298,192
Memorandum: Number of requests of which are online / other electronic
75
106,594
Book Request Service
(%)
Percentage of requested books supplied within 7 days 
76
82%
(to nearest whole percent)
Percentage of requested books supplied within 15 days
77
88%
(cumulative i.e. inclusive of percentage at Cell 60)
Percentage of requested books supplied within 30 days
78
93%
(cumulative i.e. inclusive of percentage at Cell 61)

Section 9 - Memorandum: Enquiries
Units
Number of enquiries (annual total)
79
1,160,192
Memorandum: Number of enquires of which are online / other electronic
80
10,971
Authorities may if they wish, base their figure for enquiries on a larger statistical sample than the one suggested by CIPFA. Please select a
category from those listed below which describes the method you have used (please select from drop down menu).
81
Full Count
Section 10 - Library Users
Active Borrowers
Number
Number of Active Borrowers in 2010-11
82
216,897
Housebound Readers
Number
Number of Housebound Readers in 2010-11
83
1,642
Visits
Number of Visits
Number of physical visits to library premises for library purposes (annual total)
84
4,105,909
It will be necessary to estimate visits to library premises for non-library purposes for authorities who have multi-service outlets. It would
be appreciated if authorities could enter '0' if they have no multi-service outlets and either make an estimate of non-library visits or enter
'**' if there are such service points.
Number of physical visits to library premises for non-library purposes (annual total)
85
0
Authorities may if they wish, base their figure for visits on a larger statistical sample than the one suggested by CIPFA. Please select a
category from those listed below which describes the method you have used (please select from drop down menu).
86
Full Count
Number of service points with electronic counters
87
53
Virtual Visits
Number
Estimated number of visits to the network resource (website) in 2010-11
88
3,161,022
Memorandum
Yes / No
Does your authourity use social network sites to advertise the library?
89
Yes
Section 11 - Inter Library Loans for The Year (Excluding those for Agency Services)
Number
Inter Library Loans supplied to other libraries
90
24,865
Inter Library Loans received from other libraries
91
17,784

Section 12 - Financial Information (Excluding Costs of Agency Services)
PLEASE COMPLETE ON A NON IAS 19 (PREVIOUSLY FRS 17) ACCOUNTING BASIS
0
NOTE: To include New Opportunities Fund
2010-11 Outturn
2011-12 Estimates
Revenue Expenditure (Excluding Capital Charges - See Cell 127 & 136)
£
£
Employees
92
8,489,493
129
8,487,227
Premises
93
28,665
130
3,136
Supplies and Services
Books & Pamphlets (Enter here the amount spent in 2010-11 to purchase books & pamphlets for your libraries).
- Reference (CD-ROMs, Multi-media, Software etc.)
94
44,838
- Adult Fiction
95
639,814
- Adult Non-fiction
96
444,254
- Children's Fiction
97
171,702
- Children's Non-fiction
98
30,970
Newspapers, Periodicals and Magazines
99
65,151
Sound Recordings - Music
100
31,155
Sound Recordings - Adult Talking Books 
101
111,883
Sound Recordings - Children's Talking Books 
102
33,797
Video recordings and DVDs
103
129,882
Multi-media and Open Learning Packs (including Language Pack)
104
4,195
CD-ROMs, Software etc.
105
42
On-line / Electronic (Internet etc.)
106
152,620
Other Library acquisitions
107
19,140
(please specify)
Resources Stationery
Bookbinding
108
10,763
Total Expenditure on Materials
109
1,890,206
131
1,850,439
(Sum of Cells 95 to 109)
Computing Costs (Non-financial)
110
17,452
Other Supplies and Services
111
589,373
Transport
112
379,608
Third Party Payments
113
1,302
Support Services Costs (Not applicable in Northern Ireland)
114
8,014,792
Other Expenditure (Estimates only - this should include Computing Costs, Other Supplies and Services, 
132
9,779,094
Transport, Third Party Payments and Support Services Costs)
Total Revenue Expenditure
(Sum of Cells 92, 93 and 
115
19,410,891
133
20,119,896
109 to 114 : 
Cells 129 to 132)
Revenue Income
Overdue Charges
116
310,202
Reservation Fees
117
54,453
Lettings
118
138,074
Hire of Audio and Visual Materials
119
403,315
Electronic Revenue
120
85
Specific Grants
121
0
Provision of Library Services to other Local Authorities
122
7,888
Miscellaneous - Receipts from the public (including photocopying)
123
478,335
Miscellaneous - Corporate Income
124
131,223
Total Revenue Income
(Sum of Cells 116 to 124)
125
1,523,575
134
1,505,971
Net Expenditure
(Cell 115 minus Cell 125: Cell 133 minus Cell 134)
126
17,887,316
135
18,613,925
Capital charges (Not to be included in Net Expenditure)
127
2,803,051
136
-634
Memorandum
Net Expenditure on an IAS 19 (previously FRS 17) basis
128
18,300,653

Section 13 - Supplementary Financial Information 
2010-11 Outturn 
Capital Expenditure (Excluding Agency Services)
£
New Buildings
137
0
Refurbishment of premises
138
297,867
IT Investment, Networks etc.
139
0
Books and pamphlets
140
0
Other Library Materials
141
0
Other Capital Expenditure (please specify)
142
0
Total Capital Expenditure
(Sum of cells 137 to 142)
143
297,867
0
Section 14 - Memorandum: Public Libraries User Survey 
 Please tick this box if you wish CIPFA to source this data from the CIPFA PLUS survey.
Public Library User Survey (PLUS) Questions
Adult
Children
Year Survey was undertaken
Year
144
2009
145
2007
%
% over 16, who think that Library opening hours are ‘Very good’ or ‘good’. 
146
**
% under 16, who answer yes to: “The library is open when I want to come in”. 
147
**
% over 16, who found it easy to access the library. Q: Did you find the library easy to get to? 
148
**
% under 16, who found it easy to access the library. Q: Did you find the library easy to get to? 
149
**
% over 16, who think the library is ‘very good’ or ‘good’. 
150
**
% under 16 who think the library is ‘good’. 
151
**
% over 16,who think the choice of books is ‘very good’ or ‘good’. 
152
**
% under 16, that think the books are ‘good’. 
153
**
% under 16, that said that ‘Using the library has helped me to… 
  - read better
154
**
  - do better at school
155
**
  - use computers better
156
**
 - make friends 
157
**
 - join in and try new things
158
**
 - learn and find things out
159
**
If the above data is not sourced from the CIPFA PLUS surveys, please indicate the methodological approach used in the space
provided below (see 'Notes' for further guidance).
PROVISION OF LIBRARY SERVICES TO OTHER LOCAL AUTHORITIES
In exactly the same way that Agency Services are excluded from the main body of the return, the answers to all questions in the survey 
form should wherever possible exclude details of services provided to other authorities. Please use the space below to identify any 
special circumstances which apply.

Section 15 - Public Library Service Impact Measures 2010-11 Actuals 
Promoting the economic vitality of localities
Hours
Total ICT based adult learning sessions attendee hours in year
160
4,723
The above will be used to calculate attendee hours per population
Improving the quality of life for older people
Number
Total number of older people helped to live at home receiving an at home library service
161
1,642
Total number of older people helped to live at home
162
**
%
% of users of the service classing the choice of materials received as "very 
163
87.0%
good" or "good"
Raising standards across schools
Eligible 
Bookstart - packs delivered to children
Number
Population
Stage 1 - aged 0 (up to 1st birthday)
164
15,170
167
14,238
Stage 2 - 
165
14,810
168
14,328
Stage 3 - aged 3 to 4 (from 3rd brithday up to 5th birthday)
166
14,000
169
27,969
Only include packs physically delivered to children. The delivery of packs to a health authority/PCT is not a proxy for the 
number delivered to children, see notes for details.
Eligible
Number
Population
Number of people aged 0-3 (up to 4th Birthday) who are library members
170
14,388
171
57,159
Summer reading challenge
Eligible 
Number
Population
4 to 12 year olds (from 4th birthday up to but not including 12th birthday)
who start the challenge.
172
13,183
173
105,929
Boys participating in the challenge
174
6,064
175
54,050
Number
Number of starters who complete the challenge
176
9,308
Number of 4-12 year olds who are members of the library
177
59,541
This will be used to calculate the percentage of 4-12 year olds who are members
The below derived data will be shown in the publication.
Derivation
%
% of Bookstart Packs deleivered to Stage 1 age group population
164/167
####
% of Bookstart Packs deleivered to Stage 2 age group population
165/168
####
% of Bookstart Packs deleivered to Stage 3 age group population
166/169
50.1%
% of 0 to 3 population who are library members
170/171
25.2%
% of 4-12 year olds who started the Summer Reading Challenge
172/173
12.4%
% of boys who started the Summer Reading Challenge
174/175
11.2%
% of girls who started the Reading Challenge
(172-174)/(173-175)
13.7%
% of starters who complete the Summer Reading Challenge
176/172
70.6%
% of 4 to 12 year olds who are library members
177/173
56.2%

Section 16 - Memorandum: E-Products
Number of times subscription-based content is accessed
178
83,825
Electronic  Products
Availability / Stock
Downloads
E-books
179
469
182
11,234
E-Audio
180
672
183
6,239
E-Audiovisuals
181
0
184
0
Number of e-readers available for public use
185
0
Memorandum : Financial Information [This section should be completed on a  NON-ISA 19 (Previously FRS 17) basis.]
The financial component should also be included under Section 12 - Financial Information 
£
Expenditure on E-books, e-audio, e-audiovisual
186
42,500
Income on E-books, e-audio, e-audiovisual
187
0
Net Expenditure on E-books, e-audio, e-audiovisual
(Cell 186 minus Cell 187)
188
42,500
£
Expenditure on e-readers
189
0
Income on e-readers
190
0
Net Expenditure e-readers
(Cell 189 minus Cell 190)
191
0
In order to improve the quality of our service, please use this space below to provide any comments you may wish to make on this 
section.
Cells 179 & 180 - We have included here, as directed by the notes, the numbers of titles available, however we have multiple 
copies of some titles available therefore e-book copies = 666, e-audio copies - 999.
Section 17 - Other Libraries not included under Section 1
This memorandum section is to show any other library that does not fit under the CIPFA definition of a service point. It is meant to show what 
additional benefits a library authority has to offer other than the traditional service point/services.
Please note that any related statistics (i.e. visitor numbers, book issues etc. are not to be included anywhere else in the 
CIPFA statistics.

Please list number of local service points, partnerships or/and other libraries in the box provided below:
If you have any further comments or clarifications please use the below space:
We have been unable to provide a figure for cell 162 as we are informed by our Adult Social Care Department that neither BVPI 54 
nor indicator AO/C32 are monitored now. Is there a current performance indicator you would like us to include?
© CIPFA 2011
The Chartered Institute of Public Finance and Accountancy (CIPFA)
No.1 Croydon, 12-16 Addiscombe Road, Croydon, CR0 0XT.