This is an HTML version of an attachment to the Freedom of Information request 'IT Support Services'.









 
 
 
Resources Directorate 
Mr J Wicker 
 
2nd Floor (West) 
What do they know.com 
 Civic 
Hall 
 
 Leeds 
LS1 
1JF 
 
 
 
Contact: Paul Burns 
 
Fax: 0113 395 0568 
 
xxx.xxxxxxxx.xxxxxxx@xxxxx.xxx.xx 
 Our 
reference: 
FOI/7068/7075/7090/7091  
 
Date: 17 February 2012 
 
Dear Mr Wicker,  
 
Freedom of Information Request: IT Support Services 
 
I am writing regarding your request which I received on 25 January 2012.   I would like to 
mention as you sent in a number of FOI requests relating to Leeds City Council & various 
Arms Length Management Organisations (ALMO’s) these are all managed within Leeds City 
Council’s ICT framework support contract, therefore the information in this response covers 
all.  
 
In your request you asked for the following information:  
 
I would like to request the following breakdown of the Council's hardware maintenance and 
costs, including :  
 
A list of the models of the physical servers, storage devices, tape libraries, network switches 
and routers under support contracts; as well as the cost and duration of said contracts, with 
start and end dates and service level associated with the equipment. 
 
Please refer to separate attachment for equipment list and service levels. 
 
I can confirm the total contract value is £499.539.07  
 
Please see details of the contract start and end dates below.  
 
Supplier  
Start Date  
End Date 
Extension Option  
SCC 
08/04/2010 
07/04/2013 
1 x 12 month periods 
BT iNet 
01/04/2011 
31/03/2014 
1 x 12 month periods 
 
 
 
      
www.leeds.gov.uk 
0113 222 4444 

I would also request the name of the person/s in your organisation responsible for the 
maintenance support contracts. 
 
Geoff Prowling 
Corporate ICT Strategic Sourcing Manager 
Tel: 0113 2243631 
Mob: 07891 274274 
xxxxx.xxxxxxxx@xxxxx.xxx.xx 
ICT Services, Leeds City Council 
 
I trust my reply serves to assist in your enquiry.  If you have any queries about this letter, 
please feel free to contact me. 
If you are unhappy with the service you have received in relation to your request and wish to 
make a complaint or request a review of our decision, you should write to: 
 
Freepost RLZR-ELTX-RUEH 
Leeds City Council 
PO Box 657 
LS1 9BS   
 
If you are not satisfied with the outcome of your complaint, you may apply directly to the 
Information Commissioner’s Office (ICO) under Section 50 of the Freedom of Information Act 
for a decision.  Generally the ICO cannot make a decision unless you have exhausted the 
complaints procedure provided by Leeds City Council.   
 
The Information Commissioner can be contacted at: The Information Commissioner’s Office 
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. 
 
 
Yours sincerely 
 
 
 
 
Paul Burns 
Freedom of Information & Data Protection Officer 
www.leeds.gov.uk 
0113 222 4444