Item
No of Items
Service Level
56K Serial Modem
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
APC SmartUPS 1000
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
APC SmartUPS 2200
3
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
APC SMARTUPS 3000
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
APC SMARTUPS 5000
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
Compaq DL380 G2
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
Compaq EOS3001 UPS
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
Compaq ML350 G2
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
Compaq ML370 G2
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
Compaq ML570 G1
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
Compaq MSA1000
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
Compaq NetServer E60
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
Compaq R6000 UPS
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
Compaq SSL-2000 20
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
Compaq UPS
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP 10000
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP 42U Rack
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP BL pClass 3U
4
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP BL pClass Blade Enclosure
9
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP BL p-Class C-GbE2 Interconnect Switch
18
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP BL20P G2
53
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP BL25P G1
12
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP BL25p G2
6
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP BladeSystem p-Class
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL120 G5
3
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL140 G2
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL145 G2
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL180 G6
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL320 G3
3
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL320 G4
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL320 G5
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL360 G3
51
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL360 G4
13
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL360 G4p
12
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL360 G5
25
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL360 G6
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL365 G1
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL380 G2
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL380 G3
46
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL380 G4
17
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL380 G5
27
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL380 G6
14
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL380 G7
10
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL385 G1
4
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL385 G2
23
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL385 G5p
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL385 G6
6
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL560 G1
3
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL580 G5
21
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL580 G7
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL585 G1
6
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL585 G2
10
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP DL585 G7
8
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP ML330 G2
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP ML350 G2
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP ML350 G5
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP ML370 G1
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP ML370 G2
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP ML370 G3
7
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP ML370 G4
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP ML570 G2
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP MO0400FBRWC
12
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP TFT5600 RKM
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
HP Ultrium LTO2 tape drive
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
ISDN Serial Modem
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
Serial Modem
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
Smart Array 1000
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days
146GB 10K RPM 2.5" SAS disk drive with bracket (Qty 1).
For use with Sun SPARC Enterprise T5120, T5220, T5140
& T5240. RoHS-6 Xoption Count
3
24 x 7 x 365 - Onsite within 2 hours
300GB, 10K RPM 2.5 SAS disk drive with Marlin bracket
(Qty. 1). For use with Sun SPARC Enterprise T5120, T5220,
T5140 and T5240. ROHS 6. X-option. Count
4
24 x 7 x 365 - Onsite within 2 hours
Brocade 200E switch Count
2
24 x 7 x 365 - Onsite within 2 hours
Brocade SW200E w/16 ports Count
2
24 x 7 x 365 - Onsite within 2 hours
Brocade SW4100 w/32 ports Count
4
24 x 7 x 365 - Onsite within 2 hours
COD - E12/15/20/25K board: 2 x US-III+ @ 1200 MHz / 4GB
(4 banks of 1GB i.e. 8x512MB DIMMs) FC-HBA
[Physically installed 4 x US-III+ @ 1200 MHz / 8GB (8 banks
of 1GB i.e. 16x512MB DIMMs)]
[8 memory banks spare i.e. 16 DIMM slots] Count
2
24 x 7 x 365 - Onsite within 2 hours
COD - E12/15/20/25K board: 2 x US-III+ @ 1200 MHz / 4GB
(8 banks of 512MB i.e. 16x256MB DIMMs) FC-HBA
[Physically installed 4 x US-III+ @ 1200 MHz / 8GB (16
banks of 512MB i.e. 32x256MB DIMMs)]
[No memory banks spare] Count
2
24 x 7 x 365 - Onsite within 2 hours
COD - E12/15/20/25K board: 2 x US-III+ @ 1200 MHz / 8GB
(8 banks of 1GB i.e. 16x512MB DIMMs) FC-HBA
[Physically installed 4 x US-III+ @ 1200 MHz / 16GB (16
banks of 1GB i.e. 32x512MB DIMMs)]
[No memory banks spare] Count
1
24 x 7 x 365 - Onsite within 2 hours
E12/15/20/25K board: 4 x US-III+ @ 1200 MHz / 16 GB (16
banks of 1GB i.e. 32x512MB DIMMs) FC-HBA
[No memory banks spare] Count
1
24 x 7 x 365 - Onsite within 2 hours
E12/15/20/25K board: 4 x US-III+ @ 1200 MHz / 16GB (16
banks of 1GB i.e. 32x512MB DIMMs) FC-HBA
[No memory banks spare] Count
3
24 x 7 x 365 - Onsite within 2 hours
E12/15/20/25K board: 4 x US-III+ @ 1200 MHz / 24GB (8
banks of 1GB i.e. 16x512MB DIMMs; 8 banks of 2GB i.e.
16x1GB DIMMs) FC-HBA
[No memory banks spare] Count
1
24 x 7 x 365 - Onsite within 2 hours
E12/15/20/25K board: 4 x US-III+ @ 1200 MHz / 32GB (16
banks of 2GB i.e. 32x1GB DIMMs) FC-HBA
[No memory banks spare] Count
3
24 x 7 x 365 - Onsite within 2 hours
E12/15/20/25K board: 4 x US-III+ @ 1200 MHz / 32GB (16
banks of 2GB i.e.32x1GB DIMMs) FC-HBA
[No memory banks spare] Count
1
24 x 7 x 365 - Onsite within 2 hours
E12/15/20/25K board: 4 x US-III+ @ 1200 MHz / 8GB (16
banks of 512MB i.e. 32x256MB DIMMs) FC-HBA
[No memory banks spare] Count
2
24 x 7 x 365 - Onsite within 2 hours
E12/15/20/25K board: 4 x US-III+ @ 1200 MHz / 8GB (8
banks of 1GB i.e. 16x512MB DIMMs) FC-HBA
[8 memory banks spare i.e. 16 DIMM slots] Count
3
24 x 7 x 365 - Onsite within 2 hours
E12/15/20/25K board: 4 x US-III+ @ 1200 MHz / 8GB (8
banks of 1GB i.e. 16x512MB DIMMs)
[8 memory banks spare i.e. 16 DIMM slots] Count
1
24 x 7 x 365 - Onsite within 2 hours
E12/15/20/25K board: 4 x US-IV+ @ 1500 MHz / 16GB (16
banks of 1GB i.e. 32x512MB DIMMs) FC-HBA
[No memory banks spare] Count
6
24 x 7 x 365 - Onsite within 2 hours
Engineer to replace CRUs (emergency fund) Count
1
24 x 7 x 365 - Onsite within 2 hours
Enterprise 3500, 2GB, 4 x US-II @ 400MHz, 4x18GB Count
1
24 x 7 x 365 - Onsite within 2 hours
J4400 array, 20TB,LOG-72G Count
1
24 x 7 x 365 - Onsite within 2 hours
J4400 array,24TB Count
5
24 x 7 x 365 - Onsite within 2 hours
KMA 2.0 rack mounted server (Chris to confirm use of these
serial numbers) Count
4
24 x 7 x 365 - Onsite within 2 hours
LTO2 tape drive Count
2
24 x 7 x 365 - Onsite within 2 hours
LTO4 HP Encryption Drive for SL500 Count
16
24 x 7 x 365 - Onsite within 2 hours
Rack 42U-1000,Non-Conf Ship Count
4
24 x 7 x 365 - Onsite within 2 hours
S7410, 64GB, 2x2.6G Count
1
24 x 7 x 365 - Onsite within 2 hours
Santricity for SAN Count
1
24 x 7 x 365 - Onsite within 2 hours
Satricity for Solaris 10 Count
1
24 x 7 x 365 - Onsite within 2 hours
SE T2000 8 cores 1.2GHZ 32GB, 2X73GB Count
1
24 x 7 x 365 - Onsite within 2 hours
SE T2000 8 cores 1.2GHZ 32GB, 2X73GB FC-HBA Count
1
24 x 7 x 365 - Onsite within 2 hours
SE T5240 BASE 2x8CR 1.4GHZ Count
2
24 x 7 x 365 - Onsite within 2 hours
SF T2000 8 cores 1.2GHz 16GB, 2x73GB,2x146GB Count
1
24 x 7 x 365 - Onsite within 2 hours
SF V880 - 8x US-III+ @1050 MHz/16GB (32 banks of
512MB),12x73GB, 12x146GB Count
1
24 x 7 x 365 - Onsite within 2 hours
SL500 30 slot FC base KEY Count
2
24 x 7 x 365 - Onsite within 2 hours
SPARC T3-1 server with 1 SPARC T3 16-core 1.65 GHz
processor, 8GB Count
1
24 x 7 x 365 - Onsite within 2 hours
ST6540 array chassis Count
4
24 x 7 x 365 - Onsite within 2 hours
Staff resources (PTA £725 per day) - PO for 10 days:
2 days used in Y1
Budgeted for 8 days in Y2.
Day 3 of 10 was 20/4/11 with PR
Day 4 of 10 was on 7/6/11 with CF
Day 5 of 10 was on 29/6/11 with CF Count
1
24 x 7 x 365 - Onsite within 2 hours
Standard SunFire rack cabinet (inc. PSU, breakers etc.)
Count
4
24 x 7 x 365 - Onsite within 2 hours
StorEdge 3120 disk array - 4x72GB Count
1
24 x 7 x 365 - Onsite within 2 hours
StorEdge 3120 disk array - 4x146GB Count
1
24 x 7 x 365 - Onsite within 2 hours
StorEdge 3120 disk array - 4x72GB Count
1
24 x 7 x 365 - Onsite within 2 hours
StorEdge array - StorEdge S1, 1x18GB, 2x72GB, AC Count
1
24 x 7 x 365 - Onsite within 2 hours
StorEdge array - StorEdge S1, 2x18GB, 1x72GB, AC Count
2
24 x 7 x 365 - Onsite within 2 hours
StorEdge T3 Workgroup - T3WG RR 1x9x18G Count
1
24 x 7 x 365 - Onsite within 2 hours
StorEdge Thin Arrays - StorEdge S1, 1x146GB, 2x18GB
Count
2
24 x 7 x 365 - Onsite within 2 hours
StorEdge Thin Arrays - StorEdge S1, 1x146GB, 2x36GB, AC
Count
1
24 x 7 x 365 - Onsite within 2 hours
StorEdge Thin Arrays - StorEdge S1, 1x146GB, AC Count
1
24 x 7 x 365 - Onsite within 2 hours
StorEdge Thin Arrays - StorEdge S1, 1x18GB, 2x36GB, AC
Count
2
24 x 7 x 365 - Onsite within 2 hours
StorEdge Thin Arrays - StorEdge S1, 1x36GB, AC Count
2
24 x 7 x 365 - Onsite within 2 hours
StorEdge Thin Arrays - StorEdge S1, 2x146GB, AC Count
2
24 x 7 x 365 - Onsite within 2 hours
StorEdge Thin Arrays - StorEdge S1, 2x18GB, 1x72GB, AC
Count
2
24 x 7 x 365 - Onsite within 2 hours
StorEdge Thin Arrays - StorEdge S1, 2x36GB, AC Count
2
24 x 7 x 365 - Onsite within 2 hours
StorEdge Thin Arrays - StorEdge S1, 3x146GB, AC Count
2
24 x 7 x 365 - Onsite within 2 hours
StorEdge Thin Arrays - StorEdge S1, 3x18GB, AC Count
8
24 x 7 x 365 - Onsite within 2 hours
StorEdge Thin Arrays - StorEdge S1, 3x36GB, AC Count
2
24 x 7 x 365 - Onsite within 2 hours
Sun Blade 150 Workstation - WS SB_150
650M/40/256MB/PGX64/CD 1x40GB Count
1
24 x 7 x 365 - Onsite within 2 hours
Sun Blade 150 Workstation - WS SB_150
650MHz/1x40GB/256MB/PGX64/CD Count
1
24 x 7 x 365 - Onsite within 2 hours
Sun Fire 280R - 280R/2x1.2GHz/2GB/2x73GB/DVD Count
1
24 x 7 x 365 - Onsite within 2 hours
Sun Fire 280R - SF280R/1@900MHz/2GB/2x36GB/DVD FC-
HBA Count
1
24 x 7 x 365 - Onsite within 2 hours
Sun Fire F12K Server Cabinet updated to a E25K (high end
server; base unit) Count
1
24 x 7 x 365 - Onsite within 2 hours
Sun Fire F15K Server Cabinet updated to a E25K (high end
server; base unit) Count
1
24 x 7 x 365 - Onsite within 2 hours
Sun Fire T2000 - SFT2000 8 cores 1.2GHz 16GB 4x73GB
FC-HBA Count
1
24 x 7 x 365 - Onsite within 2 hours
Sun Fire T2000 - SFT2000 8 cores 1.2GHz 32GB
2x73GB,2x146GB FC-HBA Count
1
24 x 7 x 365 - Onsite within 2 hours
Sun Fire T2000 - SFT2000 8 cores 1.2GHz 32GB 4x73GB
Count
2
24 x 7 x 365 - Onsite within 2 hours
Sun Fire T2000 - SFT2000 8core 1.2GHz 32GB
2x73GB,2x146GB FC-HBA Count
1
24 x 7 x 365 - Onsite within 2 hours
Sun Fire T2000 - SFT2000 8core 1.2GHz 32GB 4x73GB
Count
2
24 x 7 x 365 - Onsite within 2 hours
Sun Fire T2000 8 cores 1.2GHz 32GB 4x73GB FC-HBA
Count
1
24 x 7 x 365 - Onsite within 2 hours
Sun Fire T2000 8CORE 1.2GHZ 16GB,2x73GB,2x146GB
FC-HBA Count
1
24 x 7 x 365 - Onsite within 2 hours
Sun Fire V210 - SFV210,1@1.34GHz,4GB,2x73GB Count
1
24 x 7 x 365 - Onsite within 2 hours
Sun Fire V210 - SFV210,1@1GHz,1GB,2x36GB Count
1
24 x 7 x 365 - Onsite within 2 hours
Sun Fire V210 - SFV210,1x1GHz,1GB,2x36GB Count
1
24 x 7 x 365 - Onsite within 2 hours
Sun Fire V210 - SFV210,1x1GHz,1GB,2x73GB Count
2
24 x 7 x 365 - Onsite within 2 hours
Sun Fire V210 - SFV210,1x1GHz,2GB,2x73GB Count
1
24 x 7 x 365 - Onsite within 2 hours
Sun Fire V210 - SFV210,2x1.34GHz,2GB,2x73GB Count
2
24 x 7 x 365 - Onsite within 2 hours
Sun Fire V210 - SFV210,2x1GHz,2GB,2x73GB Count
1
24 x 7 x 365 - Onsite within 2 hours
Sun Fire V240 - SFV240,1x1.34GHz,2GB,4x73GB Count
1
24 x 7 x 365 - Onsite within 2 hours
Sun Fire V240 - SFV240,1x1GHz,4GB,2x36GB Count
1
24 x 7 x 365 - Onsite within 2 hours
Sun Fire V440 - SF V440:4@1.062GHz,8GB,4x73GB Count
3
24 x 7 x 365 - Onsite within 2 hours
Sun Fire V440 - SF V440:4@1.28GHz,16GB,4x73GB Count
1
24 x 7 x 365 - Onsite within 2 hours
Sun Fire V480 - SFV480:2@1.2 GHz,4GB,2x73GB Count
1
24 x 7 x 365 - Onsite within 2 hours
Sun Fire V490 - SF V490 4@1.05 GHz,16GB,2x73GB Count
2
24 x 7 x 365 - Onsite within 2 hours
Sun Fire V880 - SFV880 4@900 MHz,1GB, 6x73GB Count
1
24 x 7 x 365 - Onsite within 2 hours
Sun Fire V880 - SFV880:
8@900MHz,16GB,5x73GB,7x146GB Count
1
24 x 7 x 365 - Onsite within 2 hours
Sun SL500 Cartridge Expansion Module Count
1
24 x 7 x 365 - Onsite within 2 hours
Sun SL500 Drive Expansion Module Count
3
24 x 7 x 365 - Onsite within 2 hours
Sun SPARC Enterprise M3000 1 SPARC64 VII 4-core 2.75
GHz processor, 8GB Count
1
24 x 7 x 365 - Onsite within 2 hours
Sun SPARC Enterprise T5120 Count
1
24 x 7 x 365 - Onsite within 2 hours
Sun StorageTek 6540 - STK 6540 16GB Cntlr 1+1, RM
Count
4
24 x 7 x 365 - Onsite within 2 hours
Sun StorageTek CSM200 - CSM200-1168G-0x1x16x73GB-
RM Count
19
24 x 7 x 365 - Onsite within 2 hours
Sun StorageTek CSM200 - CSM200-2336G-0x1x16x146GB-
RM Count
5
24 x 7 x 365 - Onsite within 2 hours
Sun StorageTek CSM200 - CSM200-4800G-0x1x16x300GB-
RM Count
4
24 x 7 x 365 - Onsite within 2 hours
Sun StorageTek L180 - SCSI LTO2 Count
20
24 x 7 x 365 - Onsite within 2 hours
Sun StorageTek L180 - StorEdge L180 Library Base chassis
Count
2
24 x 7 x 365 - Onsite within 2 hours
SunFire rack cabinet 900-38 (inc. PSU, breakers etc.) Count
1
24 x 7 x 365 - Onsite within 2 hours
T5220, 32GB, 8 cores, 64@1GHz, 4x146GB Count
2
24 x 7 x 365 - Onsite within 2 hours
T5240, 32GB, 12 cores, 96@1GHz, 4x146GB FC-HBA
Count
1
24 x 7 x 365 - Onsite within 2 hours
V245 Count
1
24 x 7 x 365 - Onsite within 2 hours
V445 Count
1
24 x 7 x 365 - Onsite within 2 hours
X2100 Count
1
24 x 7 x 365 - Onsite within 2 hours
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
48 -PORT 1/2/4/ Gbps FC MODULE
4
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
5314 FC Drive Encl ALL ALL
5
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
e1200-160 MSL Fibre Cd Graphite ALL
2
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
EVA5K 2C6D-C 50Hz 42U Graphite ALL
1
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HDD 146GB 1" FC 10K ALL ADD-ON ALL
1
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP 10642 G2 Sidepanel ALL
1
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP 10K G2 600mm Stabilizer Kit
1
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP 146GB 3G SAS 15K 2.5in DP ENT HDD
6
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP 1TB FATA EVA Add-on HDD
3
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP 2324fc DC Modular Smart Array
6
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP 300GB 3G SAS 10K 2.5in DP ENT HDD
4
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP 450GB 15K FC EVA Add-on HDD
1
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP Bus Copy EVA5K Ser Unlim LTU
1
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP Bus Copy EVA8K Ser Unlim LTU
2
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP Bus Cpy EVA8000 Unlim Use Per EVA LTU
2
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP Command View EVA v6.0 Media Kit
1
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP Command View EVA v7.0 Media Kit
1
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP CV EVA 5000 1TB Lic
1
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP CV EVA 5000 Upgd to Unlim Lic
1
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP CV EVA 5000/8000 Unlimited Lic
2
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP CV EVA 8k Series Unlimited E-LTU
2
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP CV EVA 8k Series Unlimited Lic
2
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP Data Prot One Drv UNIX/NAS/SAN LTU
2
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP Data Prot On-line Backup Windows LTU
2
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP Data Prot Start Pk for HP-UX DVD LTU
2
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP EVA 146GB 15K FC ADD ON HDD ALL
3
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP EVA 250GB FATA ADD-ON HDD ALL
1
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP EVA 300GB 10K FC ADD ON HDD ALL
1
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP EVA 300GB 15K FC Add on HDD
3
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP EVA 500GB FATA Add on HDD ALL
3
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP EVA4K/6K/8K 6.0 Controller Media Kit
1
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP EVA8000 2C12D-A 50Hz 42U Cabinet
3
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP EVA8000-A Loop Switch Option
1
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP EVA8100 2C6D Array
2
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP EVA8100 Cont Assembly
2
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP M5314A FC Drive Enclosure
6
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP M5314C FC Drive Enclosure
1
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP MDS 9000 16-pt 1/2Gbps FC Module
2
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP MDS 9000 24-pt 4Gb FC Module
6
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP MDS 9000 32-port 1/2Gbps FC Module
4
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP MDS 9509 W/Supervisor 2 Dir Switch
1
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP MDS9000 4Gb FC SFP 4pk Shrt Rnge XCVR
4
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP MSL 6000 Ultrium 960 Drive
1
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP Repl Solutions Mgr EVA v2.1 Media Kit
1
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP Replication Sol Mgr Media v3.0 SW
1
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP StgWks 70 Modular Smart Arry ALL
10
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
HP Universal Rack 10642 G2 Shock ALL
2
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
ISR6142-CK
2
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
MDS 9509 Base Unt w/Dual AC Pwr
3
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
Mod PDU,32A,HV INTL
1
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
MSL6000 LTO Gen2 Add-on Drive ALL
1
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
MSL6060 2-drvLTOFibreRM ALL
2
excluded
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support
PCI-FC 2 GB HBA SOL ALL
1
excluded
Backup Agent: For database backups on Sparc Count
1
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days
Backup Agent: For database backups on x86 Count
18
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days
Backup Agent: For database backups on x86 Count
2
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days
Backup Agent: For database backups on x86 Count
5
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days
Backup Agent: For database backups on x86 Count
8
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days
Backup Agent: For database backups on x86 Count
3
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days
Backup Agent: For database backups on x86 Count
1
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days
Backup Agent: For database backups on x86 Count
1
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days
Backup Client: For OS backup (any platform) Count
127
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days
Backup Client: For OS backup (any platform) Count
4
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days
Backup Client: For OS backup (any platform) Count
2
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days
Backup Client: For OS backup (any platform) Count
11
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days
Backup Client: For OS backup (any platform) Count
2
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days
For backup of Exchange Databases Count
1
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days
NetBackup Master Server Unix Count
3
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days
Software Media kit (Netbackup DVD's) Count
1
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days
Tape drive license Count
2
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days