This is an HTML version of an attachment to the Freedom of Information request 'IT Support Services'.

 
 
Item 
No of Items 
Service Level 
56K Serial Modem  
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
APC SmartUPS 1000  
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
APC SmartUPS 2200  
3
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
APC SMARTUPS 3000  
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
APC SMARTUPS 5000  
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
Compaq DL380 G2  
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
Compaq EOS3001 UPS  
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
Compaq ML350 G2  
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
Compaq ML370 G2  
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
Compaq ML570 G1  
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
Compaq MSA1000  
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
Compaq NetServer E60  
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
Compaq R6000 UPS  
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
Compaq SSL-2000 20  
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
Compaq UPS  
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP 10000  
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP 42U Rack  
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP BL pClass 3U  
4
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP BL pClass Blade Enclosure  
9
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP BL p-Class C-GbE2 Interconnect Switch  
18
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP BL20P G2  
53
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP BL25P G1  
12
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP BL25p G2  
6
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP BladeSystem p-Class  
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP DL120 G5  
3
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP DL140 G2  
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP DL145 G2  
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP DL180 G6  
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP DL320 G3  
3
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP DL320 G4  
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP DL320 G5  
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP DL360 G3  
51
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP DL360 G4  
13
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP DL360 G4p  
12
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 

HP DL360 G5  
25
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP DL360 G6  
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP DL365 G1  
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP DL380 G2  
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP DL380 G3  
46
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP DL380 G4  
17
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP DL380 G5  
27
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP DL380 G6  
14
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP DL380 G7  
10
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP DL385 G1  
4
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP DL385 G2  
23
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP DL385 G5p  
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP DL385 G6  
6
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP DL560 G1  
3
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP DL580 G5  
21
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP DL580 G7  
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP DL585 G1  
6
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP DL585 G2  
10
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP DL585 G7  
8
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP ML330 G2  
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP ML350 G2  
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP ML350 G5  
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP ML370 G1  
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP ML370 G2  
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP ML370 G3  
7
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP ML370 G4  
2
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP ML570 G2  
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP MO0400FBRWC  
12
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP TFT5600 RKM  
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
HP Ultrium LTO2 tape drive  
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
ISDN Serial Modem  
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
Serial Modem  
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
Smart Array 1000  
1
M - F 08:30 to 17:30 - P1: 4 hours, P2: 8 hours, P3: 5 working days 
146GB 10K RPM 2.5" SAS disk drive with bracket (Qty 1).  
For use with  Sun SPARC Enterprise T5120, T5220,  T5140 
& T5240. RoHS-6  Xoption            Count 
3
24 x 7 x 365 - Onsite within 2 hours 

300GB, 10K RPM 2.5 SAS disk drive with Marlin bracket 
(Qty. 1). For use with Sun SPARC Enterprise T5120, T5220, 
T5140 and T5240. ROHS  6. X-option.           Count 
4
24 x 7 x 365 - Onsite within 2 hours 
Brocade 200E switch Count 
2
24 x 7 x 365 - Onsite within 2 hours 
Brocade SW200E w/16 ports Count 
2
24 x 7 x 365 - Onsite within 2 hours 
Brocade SW4100 w/32 ports Count 
4
24 x 7 x 365 - Onsite within 2 hours 
COD - E12/15/20/25K board: 2 x US-III+ @ 1200 MHz / 4GB 
(4 banks of 1GB i.e. 8x512MB DIMMs) FC-HBA 
[Physically installed 4 x US-III+ @ 1200 MHz / 8GB (8 banks 
of 1GB i.e. 16x512MB DIMMs)] 
[8 memory banks spare i.e. 16 DIMM slots] Count 
2
24 x 7 x 365 - Onsite within 2 hours 
COD - E12/15/20/25K board: 2 x US-III+ @ 1200 MHz / 4GB 
(8 banks of 512MB i.e. 16x256MB DIMMs) FC-HBA 
[Physically installed 4 x US-III+ @ 1200 MHz / 8GB (16 
banks of 512MB i.e. 32x256MB DIMMs)] 
[No memory banks spare] Count 
2
24 x 7 x 365 - Onsite within 2 hours 
COD - E12/15/20/25K board: 2 x US-III+ @ 1200 MHz / 8GB 
(8 banks of 1GB i.e. 16x512MB DIMMs) FC-HBA 
[Physically installed 4 x US-III+ @ 1200 MHz / 16GB (16 
banks of 1GB i.e. 32x512MB DIMMs)] 
[No memory banks spare] Count 
1
24 x 7 x 365 - Onsite within 2 hours 
E12/15/20/25K board: 4 x US-III+ @ 1200 MHz / 16 GB (16 
banks of 1GB i.e. 32x512MB DIMMs) FC-HBA 
[No memory banks spare] Count 
1
24 x 7 x 365 - Onsite within 2 hours 
E12/15/20/25K board: 4 x US-III+ @ 1200 MHz / 16GB (16 
banks of 1GB i.e. 32x512MB DIMMs) FC-HBA 
[No memory banks spare] Count 
3
24 x 7 x 365 - Onsite within 2 hours 

E12/15/20/25K board: 4 x US-III+ @ 1200 MHz / 24GB (8 
banks of 1GB i.e. 16x512MB DIMMs; 8 banks of 2GB i.e. 
16x1GB DIMMs) FC-HBA 
[No memory banks spare] Count 
1
24 x 7 x 365 - Onsite within 2 hours 
E12/15/20/25K board: 4 x US-III+ @ 1200 MHz / 32GB (16 
banks of 2GB i.e. 32x1GB DIMMs) FC-HBA 
[No memory banks spare] Count 
3
24 x 7 x 365 - Onsite within 2 hours 
E12/15/20/25K board: 4 x US-III+ @ 1200 MHz / 32GB (16 
banks of 2GB i.e.32x1GB DIMMs) FC-HBA 
[No memory banks spare] Count 
1
24 x 7 x 365 - Onsite within 2 hours 
E12/15/20/25K board: 4 x US-III+ @ 1200 MHz / 8GB (16 
banks of 512MB i.e. 32x256MB DIMMs) FC-HBA 
[No memory banks spare] Count 
2
24 x 7 x 365 - Onsite within 2 hours 
E12/15/20/25K board: 4 x US-III+ @ 1200 MHz / 8GB (8 
banks of 1GB i.e. 16x512MB DIMMs) FC-HBA 
[8 memory banks spare i.e. 16 DIMM slots] Count 
3
24 x 7 x 365 - Onsite within 2 hours 
E12/15/20/25K board: 4 x US-III+ @ 1200 MHz / 8GB (8 
banks of 1GB i.e. 16x512MB DIMMs) 
[8 memory banks spare i.e. 16 DIMM slots] Count 
1
24 x 7 x 365 - Onsite within 2 hours 
E12/15/20/25K board: 4 x US-IV+ @ 1500 MHz / 16GB (16 
banks of 1GB i.e. 32x512MB DIMMs) FC-HBA 
[No memory banks spare] Count 
6
24 x 7 x 365 - Onsite within 2 hours 
Engineer to replace CRUs (emergency fund) Count 
1
24 x 7 x 365 - Onsite within 2 hours 
Enterprise 3500, 2GB, 4 x US-II @ 400MHz, 4x18GB Count 
1
24 x 7 x 365 - Onsite within 2 hours 
J4400 array, 20TB,LOG-72G Count 
1
24 x 7 x 365 - Onsite within 2 hours 
J4400 array,24TB Count 
5
24 x 7 x 365 - Onsite within 2 hours 
KMA 2.0 rack mounted server (Chris to confirm use of these 
serial numbers) Count 
4
24 x 7 x 365 - Onsite within 2 hours 
LTO2 tape drive Count 
2
24 x 7 x 365 - Onsite within 2 hours 

LTO4 HP Encryption Drive for SL500 Count 
16
24 x 7 x 365 - Onsite within 2 hours 
Rack 42U-1000,Non-Conf Ship Count 
4
24 x 7 x 365 - Onsite within 2 hours 
S7410, 64GB, 2x2.6G Count 
1
24 x 7 x 365 - Onsite within 2 hours 
Santricity for SAN Count 
1
24 x 7 x 365 - Onsite within 2 hours 
Satricity for Solaris 10 Count 
1
24 x 7 x 365 - Onsite within 2 hours 
SE T2000 8 cores 1.2GHZ 32GB, 2X73GB Count 
1
24 x 7 x 365 - Onsite within 2 hours 
SE T2000 8 cores 1.2GHZ 32GB, 2X73GB FC-HBA Count 
1
24 x 7 x 365 - Onsite within 2 hours 
SE T5240 BASE 2x8CR 1.4GHZ Count 
2
24 x 7 x 365 - Onsite within 2 hours 
SF T2000 8 cores 1.2GHz 16GB, 2x73GB,2x146GB Count 
1
24 x 7 x 365 - Onsite within 2 hours 
SF V880 - 8x US-III+ @1050 MHz/16GB (32 banks of 
512MB),12x73GB, 12x146GB Count 
1
24 x 7 x 365 - Onsite within 2 hours 
SL500 30 slot FC base KEY Count 
2
24 x 7 x 365 - Onsite within 2 hours 
SPARC T3-1 server with 1 SPARC T3 16-core 1.65 GHz 
processor, 8GB Count 
1
24 x 7 x 365 - Onsite within 2 hours 
ST6540 array chassis Count 
4
24 x 7 x 365 - Onsite within 2 hours 
Staff resources (PTA £725 per day) - PO for 10 days: 
2 days used in Y1 
Budgeted for 8 days in Y2. 
Day 3 of 10 was 20/4/11 with PR 
Day 4 of 10 was on 7/6/11 with CF 
Day 5 of 10 was on 29/6/11 with CF Count 
1
24 x 7 x 365 - Onsite within 2 hours 
Standard SunFire rack cabinet (inc. PSU, breakers etc.) 
Count 
4
24 x 7 x 365 - Onsite within 2 hours 
StorEdge 3120  disk array - 4x72GB Count 
1
24 x 7 x 365 - Onsite within 2 hours 
StorEdge 3120 disk array - 4x146GB Count 
1
24 x 7 x 365 - Onsite within 2 hours 
StorEdge 3120 disk array - 4x72GB Count 
1
24 x 7 x 365 - Onsite within 2 hours 
StorEdge array - StorEdge S1, 1x18GB, 2x72GB, AC Count 
1
24 x 7 x 365 - Onsite within 2 hours 
StorEdge array - StorEdge S1, 2x18GB, 1x72GB, AC Count 
2
24 x 7 x 365 - Onsite within 2 hours 
StorEdge T3 Workgroup - T3WG RR 1x9x18G Count 
1
24 x 7 x 365 - Onsite within 2 hours 
StorEdge Thin Arrays - StorEdge S1, 1x146GB, 2x18GB 
Count 
2
24 x 7 x 365 - Onsite within 2 hours 

StorEdge Thin Arrays - StorEdge S1, 1x146GB, 2x36GB, AC 
Count 
1
24 x 7 x 365 - Onsite within 2 hours 
StorEdge Thin Arrays - StorEdge S1, 1x146GB, AC Count 
1
24 x 7 x 365 - Onsite within 2 hours 
StorEdge Thin Arrays - StorEdge S1, 1x18GB, 2x36GB, AC 
Count 
2
24 x 7 x 365 - Onsite within 2 hours 
StorEdge Thin Arrays - StorEdge S1, 1x36GB, AC Count 
2
24 x 7 x 365 - Onsite within 2 hours 
StorEdge Thin Arrays - StorEdge S1, 2x146GB, AC Count 
2
24 x 7 x 365 - Onsite within 2 hours 
StorEdge Thin Arrays - StorEdge S1, 2x18GB, 1x72GB, AC 
Count 
2
24 x 7 x 365 - Onsite within 2 hours 
StorEdge Thin Arrays - StorEdge S1, 2x36GB, AC Count 
2
24 x 7 x 365 - Onsite within 2 hours 
StorEdge Thin Arrays - StorEdge S1, 3x146GB, AC Count 
2
24 x 7 x 365 - Onsite within 2 hours 
StorEdge Thin Arrays - StorEdge S1, 3x18GB, AC Count 
8
24 x 7 x 365 - Onsite within 2 hours 
StorEdge Thin Arrays - StorEdge S1, 3x36GB, AC Count 
2
24 x 7 x 365 - Onsite within 2 hours 
Sun Blade 150 Workstation - WS SB_150 
650M/40/256MB/PGX64/CD 1x40GB Count 
1
24 x 7 x 365 - Onsite within 2 hours 
Sun Blade 150 Workstation - WS SB_150 
650MHz/1x40GB/256MB/PGX64/CD Count 
1
24 x 7 x 365 - Onsite within 2 hours 
Sun Fire 280R - 280R/2x1.2GHz/2GB/2x73GB/DVD Count 
1
24 x 7 x 365 - Onsite within 2 hours 
Sun Fire 280R - SF280R/1@900MHz/2GB/2x36GB/DVD FC-
HBA Count 
1
24 x 7 x 365 - Onsite within 2 hours 
Sun Fire F12K Server Cabinet updated to a E25K (high end 
server; base unit) Count 
1
24 x 7 x 365 - Onsite within 2 hours 
Sun Fire F15K Server Cabinet updated to a E25K (high end 
server; base unit) Count 
1
24 x 7 x 365 - Onsite within 2 hours 
Sun Fire T2000 - SFT2000 8 cores 1.2GHz 16GB 4x73GB 
FC-HBA Count 
1
24 x 7 x 365 - Onsite within 2 hours 
Sun Fire T2000 - SFT2000 8 cores 1.2GHz 32GB 
2x73GB,2x146GB FC-HBA Count 
1
24 x 7 x 365 - Onsite within 2 hours 
Sun Fire T2000 - SFT2000 8 cores 1.2GHz 32GB 4x73GB 
Count 
2
24 x 7 x 365 - Onsite within 2 hours 

Sun Fire T2000 - SFT2000 8core 1.2GHz 32GB 
2x73GB,2x146GB FC-HBA Count 
1
24 x 7 x 365 - Onsite within 2 hours 
Sun Fire T2000 - SFT2000 8core 1.2GHz 32GB 4x73GB 
Count 
2
24 x 7 x 365 - Onsite within 2 hours 
Sun Fire T2000 8 cores 1.2GHz 32GB 4x73GB FC-HBA 
Count 
1
24 x 7 x 365 - Onsite within 2 hours 
Sun Fire T2000 8CORE 1.2GHZ 16GB,2x73GB,2x146GB 
FC-HBA Count 
1
24 x 7 x 365 - Onsite within 2 hours 
Sun Fire V210 - SFV210,1@1.34GHz,4GB,2x73GB Count 
1
24 x 7 x 365 - Onsite within 2 hours 
Sun Fire V210 - SFV210,1@1GHz,1GB,2x36GB Count 
1
24 x 7 x 365 - Onsite within 2 hours 
Sun Fire V210 - SFV210,1x1GHz,1GB,2x36GB Count 
1
24 x 7 x 365 - Onsite within 2 hours 
Sun Fire V210 - SFV210,1x1GHz,1GB,2x73GB Count 
2
24 x 7 x 365 - Onsite within 2 hours 
Sun Fire V210 - SFV210,1x1GHz,2GB,2x73GB Count 
1
24 x 7 x 365 - Onsite within 2 hours 
Sun Fire V210 - SFV210,2x1.34GHz,2GB,2x73GB Count 
2
24 x 7 x 365 - Onsite within 2 hours 
Sun Fire V210 - SFV210,2x1GHz,2GB,2x73GB Count 
1
24 x 7 x 365 - Onsite within 2 hours 
Sun Fire V240 - SFV240,1x1.34GHz,2GB,4x73GB Count 
1
24 x 7 x 365 - Onsite within 2 hours 
Sun Fire V240 - SFV240,1x1GHz,4GB,2x36GB Count 
1
24 x 7 x 365 - Onsite within 2 hours 
Sun Fire V440 - SF V440:4@1.062GHz,8GB,4x73GB Count 
3
24 x 7 x 365 - Onsite within 2 hours 
Sun Fire V440 - SF V440:4@1.28GHz,16GB,4x73GB Count 
1
24 x 7 x 365 - Onsite within 2 hours 
Sun Fire V480 - SFV480:2@1.2 GHz,4GB,2x73GB Count 
1
24 x 7 x 365 - Onsite within 2 hours 
Sun Fire V490 - SF V490 4@1.05 GHz,16GB,2x73GB Count 
2
24 x 7 x 365 - Onsite within 2 hours 
Sun Fire V880 - SFV880  4@900 MHz,1GB, 6x73GB Count 
1
24 x 7 x 365 - Onsite within 2 hours 
Sun Fire V880 - SFV880: 
8@900MHz,16GB,5x73GB,7x146GB Count 
1
24 x 7 x 365 - Onsite within 2 hours 

Sun SL500 Cartridge Expansion Module Count 
1
24 x 7 x 365 - Onsite within 2 hours 
Sun SL500 Drive Expansion Module Count 
3
24 x 7 x 365 - Onsite within 2 hours 
Sun SPARC Enterprise M3000 1 SPARC64 VII 4-core 2.75 
GHz processor, 8GB Count 
1
24 x 7 x 365 - Onsite within 2 hours 
Sun SPARC Enterprise T5120  Count 
1
24 x 7 x 365 - Onsite within 2 hours 
Sun StorageTek 6540 - STK 6540 16GB Cntlr 1+1, RM 
Count 
4
24 x 7 x 365 - Onsite within 2 hours 
Sun StorageTek CSM200 - CSM200-1168G-0x1x16x73GB-
RM Count 
19
24 x 7 x 365 - Onsite within 2 hours 
Sun StorageTek CSM200 - CSM200-2336G-0x1x16x146GB-
RM Count 
5
24 x 7 x 365 - Onsite within 2 hours 
Sun StorageTek CSM200 - CSM200-4800G-0x1x16x300GB-
RM Count 
4
24 x 7 x 365 - Onsite within 2 hours 
Sun StorageTek L180 - SCSI LTO2 Count 
20
24 x 7 x 365 - Onsite within 2 hours 
Sun StorageTek L180 - StorEdge L180 Library Base chassis 
Count 
2
24 x 7 x 365 - Onsite within 2 hours 
SunFire rack cabinet 900-38 (inc. PSU, breakers etc.) Count 
1
24 x 7 x 365 - Onsite within 2 hours 
T5220, 32GB, 8 cores, 64@1GHz, 4x146GB Count 
2
24 x 7 x 365 - Onsite within 2 hours 
T5240, 32GB, 12 cores, 96@1GHz, 4x146GB FC-HBA 
Count 
1
24 x 7 x 365 - Onsite within 2 hours 
V245 Count 
1
24 x 7 x 365 - Onsite within 2 hours 
V445 Count 
1
24 x 7 x 365 - Onsite within 2 hours 
X2100 Count 
1
24 x 7 x 365 - Onsite within 2 hours 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
48 -PORT 1/2/4/ Gbps FC MODULE  
4
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
5314 FC Drive Encl ALL ALL  
5
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
e1200-160 MSL Fibre Cd Graphite ALL  
2
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
EVA5K 2C6D-C 50Hz 42U Graphite ALL   
1
excluded 

24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HDD 146GB 1" FC 10K ALL ADD-ON ALL  
1
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP 10642 G2 Sidepanel ALL  
1
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP 10K G2 600mm Stabilizer Kit  
1
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP 146GB 3G SAS 15K 2.5in DP ENT HDD  
6
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP 1TB FATA EVA Add-on HDD  
3
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP 2324fc DC Modular Smart Array  
6
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP 300GB 3G SAS 10K 2.5in DP ENT HDD  
4
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP 450GB 15K FC EVA Add-on HDD  
1
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP Bus Copy EVA5K Ser Unlim LTU   
1
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP Bus Copy EVA8K Ser Unlim LTU  
2
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP Bus Cpy EVA8000 Unlim Use Per EVA LTU  
2
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP Command View EVA v6.0 Media Kit  
1
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP Command View EVA v7.0 Media Kit  
1
excluded 

24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP CV EVA 5000 1TB Lic  
1
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP CV EVA 5000 Upgd to Unlim Lic   
1
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP CV EVA 5000/8000 Unlimited Lic  
2
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP CV EVA 8k Series Unlimited E-LTU  
2
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP CV EVA 8k Series Unlimited Lic  
2
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP Data Prot One Drv UNIX/NAS/SAN LTU  
2
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP Data Prot On-line Backup Windows LTU  
2
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP Data Prot Start Pk for HP-UX DVD LTU  
2
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP EVA 146GB 15K FC ADD ON HDD ALL  
3
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP EVA 250GB FATA ADD-ON HDD ALL   
1
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP EVA 300GB 10K FC ADD ON HDD ALL   
1
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP EVA 300GB 15K FC Add on HDD  
3
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP EVA 500GB FATA Add on HDD ALL  
3
excluded 

24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP EVA4K/6K/8K 6.0 Controller Media Kit  
1
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP EVA8000 2C12D-A 50Hz 42U Cabinet  
3
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP EVA8000-A Loop Switch Option  
1
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP EVA8100 2C6D Array  
2
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP EVA8100 Cont Assembly  
2
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP M5314A FC Drive Enclosure  
6
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP M5314C FC Drive Enclosure  
1
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP MDS 9000 16-pt 1/2Gbps FC Module  
2
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP MDS 9000 24-pt 4Gb FC Module  
6
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP MDS 9000 32-port 1/2Gbps FC Module  
4
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP MDS 9509 W/Supervisor 2 Dir Switch  
1
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP MDS9000 4Gb FC SFP 4pk Shrt Rnge XCVR  
4
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP MSL 6000 Ultrium 960 Drive  
1
excluded 

24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP Repl Solutions Mgr EVA v2.1 Media Kit  
1
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP Replication Sol Mgr Media v3.0 SW  
1
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP StgWks 70 Modular Smart Arry ALL  
10
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
HP Universal Rack 10642 G2 Shock ALL  
2
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
ISR6142-CK  
2
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
MDS 9509 Base Unt w/Dual AC Pwr  
3
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
Mod PDU,32A,HV INTL  
1
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
MSL6000 LTO Gen2 Add-on Drive ALL  
1
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
MSL6060 2-drvLTOFibreRM ALL  
2
excluded 
24 x 7 x 365 - H/W 4hr response S/W 2hr response Proactive support 
PCI-FC 2 GB HBA SOL ALL   
1
excluded 
Backup Agent: For database backups on Sparc Count 
1
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days 
Backup Agent: For database backups on x86 Count 
18
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days 
Backup Agent: For database backups on x86 Count 
2
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days 
Backup Agent: For database backups on x86 Count 
5
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days 

Backup Agent: For database backups on x86 Count 
8
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days 
Backup Agent: For database backups on x86 Count 
3
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days 
Backup Agent: For database backups on x86 Count 
1
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days 
Backup Agent: For database backups on x86 Count 
1
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days 
Backup Client: For OS backup (any platform) Count 
127
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days 
Backup Client: For OS backup (any platform) Count 
4
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days 
Backup Client: For OS backup (any platform) Count 
2
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days 
Backup Client: For OS backup (any platform) Count 
11
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days 
Backup Client: For OS backup (any platform) Count 
2
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days 
For backup of Exchange Databases Count 
1
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days 
NetBackup Master Server Unix Count 
3
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days 
Software Media kit (Netbackup DVD's) Count 
1
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days 
Tape drive license Count 
2
24 x 7 x 365 - P1: 7 hours, P2: 10 days, P3: 20 days