101 service performance

The request was successful.

Dear Thames Valley Police,

I am requesting figures relating to the performance of the 101 non-emergency telephone service.

Please provide:

- Average total daily call volume
- Peak hour average call volume
- Abandoned call volume
- Average wait time

I would like to see these figures broken down by month from October 2017 to September 2018.

I realise that these figures might not be held in exactly this format; please do not treat the list above as prescriptive. I am happy to receive figures in whatever breakdown they're available.

Many thanks.

Yours faithfully,

Peter Bowyer

Public Access, Thames Valley Police

Dear Mr Bowyer,

Thank you for your email. Please accept this reply as an acknowledgement to your email . We will respond within due course and within the legal requirements. We trust this assists.

Kind regards

Jasbir Ahluwalia| Public Access Assistant
Joint Information Management Unit | Hampshire Constabulary & Thames Valley Police
Telephone +44(0)1865  542051 | Internal | 300-6455
Email Address [email address] or [email address]

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Public Access, Thames Valley Police

2 Attachments

Good Morning,

 

Please find attached the response to your recent Freedom of Information
request

 

Kind Regards

 

Claire Baldwin - Public Access Officer

Joint Information Management Unit | Thames Valley Police and Hampshire
Constabulary

External: +44 (0)1865 542051 | Internal: 300-6773

Address: Thames Valley Police Headquarters, Oxford Road, Kidlington, OX5
2NX

 

 

 

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Article by the Reading Chronicle with quotes from me referencing this data... https://www.readingchronicle.co.uk/news/...