101 Non Emergency Number

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Dear Scottish Police Authority,

Could you please give the information relating to the 101 non emergency number.

1) The number of calls made to 101 in the last 12 months including abandoned calls
2) The number of calls answered by one of your operators
3) The number of calls abandoned before anyone answered the call
4) The average time taken to answer calls
5) The average time to taken to answer calls during normal working hours (mon-fri 9am-5pm)

Yours faithfully,

Mark Lowery

Scottish Police Authority

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OFFICIAL

Good Afternoon

Please find attached response to your Freedom of Information request

Kind Regards
Carol-Anne

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