101 Call service

Frederick Parker made this Freedom of Information request to Northamptonshire Police

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Frederick Parker

Dear Northamptonshire Police,

Please provide the followong information:

How many 101 calls have been abandoned? (ie caller rings off before Call Centre answers) in the last 6 months?

Yours faithfully,

Frederick Parker

Rose Sheena, Northamptonshire Police

Dear Mr Parker

RE: FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION 
Our Ref: 3381/12

I write in reply to your e-mail received  requesting information as
reproduced below;

How many 101 calls have been abandoned? (ie caller rings off before

     Call Centre answers) in the last 6 months?
Your request is being processed and you may expect a reply within 20
working days, which will be 20/08/12.  In some circumstances we may not be
able to achieve this timescale, but if this is likely to be the case you
will be informed at the earliest opportunity and given a revised
timescale.

Yours sincerely

C0168 Sheena Rose| Data Protection /Freedom of Information Researcher |
Professional Standards Dept.|Information Unit |
101 | Ext 3551
Fax 01604 888304
[email address]
Force Headquarters, Wootton Hall, Northampton, NN4 0JQ
If calling from outside Northamptonshire please call 03000 111 222 Ext
3551

The contents of this e-mail should be treated as RESTRICTED unless
otherwise indicated.

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Brown Colin, Northamptonshire Police

Dear Mr Parker   

RE: FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION 
Our Ref: 003375/12

With reference to your request below,

(2) How many drivers have been prosecuted using info gained via
     Mobile camera vehicles on the A428 Harlestone Road between the Main
     Road Crossroads to the North and where it adjoins the St James Road
     at it's Southern end during the last two years?

'Main Road Crossroads to the North' does not exist.

Please can you clarify.

Kind regards

Yours sincerely

Colin Brown C1199 | Data Protection/FOI Officer
Information Unit, Professional Standards Department
Telephone 101 Extn 2355

[email address]
Force Headquarters, Wootton Hall, Northampton, NN4 0JQ
In my absence please contact Extn 8003

If calling from outside Northamptonshire please call 03000 111 222
Northamptonshire Police: Putting Communities First

The contents of this e-mail should be treated as RESTRICTED unless
otherwise indicated.

show quoted sections

 

Brown Colin, Northamptonshire Police

1 Attachment

Dear Mr Parker   

RE: FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION 
Our Ref: 003381/12

With reference to your e-mail received 24/07/2012 requesting information
as reproduced below:

How many 101 calls have been abandoned? (ie caller rings off before Call
Centre answers) in the last 6 months?

I can confirm that Northamptonshire Police holds the information
requested. I have the figures obtained from a previous request which asked
for the last 12 month period and wonder whether this would satisfy your
request (albeit that you asked for a 6 month period) Figures will change
dependent on what period is specified throughout the year so these figures
may be more representative for you.

From 1^st May 2011 - 30^th April 2012 :

 a. Number of hoax calls received:  1253
 b. Number of abandoned calls: 9223
 c. Number of 999 calls handled: 102311

I trust you find this information to be satisfactory but if you have any
further queries please do not hesitate to contact me.

Northamptonshire Police provides a review and appeals procedure within the
terms of the Freedom of Information Act 2000. If you decide to make an
appeal and, having followed the full process you are still dissatisfied,
you will then have the right to direct your comments to the Information
Commissioner who will give due consideration to the matter. See Appendix
'a' attached.

Yours sincerely

Colin Brown C1199 | Data Protection/FOI Officer
Information Unit, Professional Standards Department
Telephone 101 Extn 2355

[email address]
Force Headquarters, Wootton Hall, Northampton, NN4 0JQ
In my absence please contact Extn 8003

If calling from outside Northamptonshire please call 03000 111 222
Northamptonshire Police: Putting Communities First

The contents of this e-mail should be treated as RESTRICTED unless
otherwise indicated.
<<appeals procedure.doc>>

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Brown Colin, Northamptonshire Police

1 Attachment

Dear Mr Parker   

RE: FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION 
Our Ref: 003378/12

With reference to your e-mail received 24/07/2012 requesting information
as reproduced below:

Please provide the following information:
    
How is the procurement of 'front line' equipment, (such as motor
vehicles), organised by the Force? ie Is there a specific
committee/department who regularly sits to discuss such things and take
decisions,as to what equipment and who to purchase it from, and how is
that committee selected and comprised?

I can confirm that Northamptonshire Police holds the information requested
as follows:

Northamptonshire Police have a Uniform Advisory Group (UAG); Chaired by
rolling Chief Inspector rank with representatives from:

* Procurement: Finance: Transport: Health and Safety: PCSO: Unison:
Federation: Officers: Specials: Womans Forum: Diversity

The representatives are dependent on availability, willingingness to
volunteer and approval from line manager.

UAG makes recommendations and reports into COG/Executive Group who will
review recommendations, seek more information or approve or decline.

Depending on the value of the recommendations, approval may be required
from the Police Authority to proceed.

Market Research is undertaken, ideally with Procurement leading.

Part of that market research includes reviewing of any existing frameworks
or contracts for the goods or services, as a route to purchase against an
existing negotiated contract, open to the Police.

These frameworks or contracts would have been conducted by another
authority and open to the police; it could be another police force who is
the “owner” or a regional collaboration or a national collaboration.

Depending on the goods or services in question; the framework could be
“owned” by another blue light organisation or the Home Office or other
authority body eg. NHS.

Where no existing framework is in place; views are sought from the other
43 police forces as to the need and the specification.

This can be done efficiently by posting details on BLPD – blue light
procurement database.
An email is then distributed to all 43 Forces asking if there is an
interest in collaborating with the purchase for product x or service y.

Running concurrently; Northamptonshire Police also sit on a number of
Regional Collaboration Groups, who meet regularly either monthly or
quarterly, to discuss collaboration projects that are live; in progress or
new projects to start. 

The Regional Groups are:

* East Midlands Region: Northants:Nottingham: Derby: Lincoln:
Leicester
* Midlands Regional Consortium: The 5 EMR plus – Cambridge:
Staffordshire: Suffolk: Warwickshire; West Mercia and West Midlands

Membership – Mixture of Procurement and Finance professionals and officers
depending on roles from within each force and the discussions that are
taking place; EG. Submit matter experts may be requested depending on the
goods or services being discussed.

In addition – Home Office Government Procurement Services (GPS) and ACPO
Procurement
There is the National bodies to which we report into regarding procurement
(amoungst the other disciplines within a Force)

Some procurement initiatives are seen as national objectives and therefore
a national approach is taken:

* Vehicle Purchase: Forensics Services : Mobile Communications: PPE
Body Armour: Utilities: IT and Computer Software and Hardwear, are
examples of some national agreements

More and more of the goods or services we require and purchase will fall
out from national collaboration and mandation by the Home Office as Acts
of Parliament, that need to be used to purchase.

Finally
Where any value of a contract for goods or services exceeds £174,000 for
the life of a contract (be it one year contract or 5 year contract) then
the authority must use EU Public Sector Procurement Rules to engage with
the marketplace and suppliers and run a competitive tender process that is
open and transparent and fair to all EU countries; before awarding a
contract or framework to a supplier or suppliers.

I trust you find this information to be satisfactory but if you have any
further queries please do not hesitate to contact me.

Northamptonshire Police provides a review and appeals procedure within the
terms of the Freedom of Information Act 2000. If you decide to make an
appeal and, having followed the full process you are still dissatisfied,
you will then have the right to direct your comments to the Information
Commissioner who will give due consideration to the matter. See Appendix
'a' attached.

Yours sincerely

Colin Brown C1199 | Data Protection/FOI Officer
Information Unit, Professional Standards Department
Telephone 101 Extn 2355

[email address]
Force Headquarters, Wootton Hall, Northampton, NN4 0JQ
In my absence please contact Extn 8003

If calling from outside Northamptonshire please call 03000 111 222
Northamptonshire Police: Putting Communities First

The contents of this e-mail should be treated as RESTRICTED unless
otherwise indicated.
<<appeals procedure.doc>>

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Rob Willis left an annotation ()

How have three entirely separate FOI requests appeared to the same person under one subject?

Brown Colin, Northamptonshire Police

1 Attachment

Dear Mr Parker   

RE: FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION 
Our Ref: 003377/12

With reference to your e-mail received  requesting information as
reproduced below:

Please provide the following information:
    
     How many :

(a) Uniformed regular Officers are there in the Northamptonshire Poilce
Force?( broken down into: Constables. Sergeants, Inspectors, Chief
Inspectors and Senior Officers).

(b) How many plain clothes officers are there in the Force? (Broken down
into the same Categories)
(c) How many part time Consultants are employed by the force and in what
capacity are they employed?.

I can confirm that Northamptonshire Police holds the information requested
as follows:

Full time equivalent of 1225.172 officers in total both uniformed and
plain clothes.

There is no specific flag on our systems to denote whether an officer
wears a uniform or plain clothes for their role (and this may vary in any
case from day to day dependant on what type of duty is performed) but I
can provide the following figures based on what I would have expected
generally speaking (all full time equivalents).

Constable - uniform   567.564   plain clothes  355.191

Sergeant  - uniform    130.276  plain clothes  76.741

Inspector - uniform   39.6   plain clothes  23.8

Chief Inspector - uniform  5   plain clothes  12

Senior Officer - uniform   11   plain clothes  4

5 consultants based within human resources and information services.

I trust you find this information to be satisfactory but if you have any
further queries please do not hesitate to contact me.

Northamptonshire Police provides a review and appeals procedure within the
terms of the Freedom of Information Act 2000. If you decide to make an
appeal and, having followed the full process you are still dissatisfied,
you will then have the right to direct your comments to the Information
Commissioner who will give due consideration to the matter. See Appendix
'a' attached.

Yours sincerely

Colin Brown C1199 | Data Protection/FOI Officer
Information Unit, Professional Standards Department
Telephone 101 Extn 2355

[email address]
Force Headquarters, Wootton Hall, Northampton, NN4 0JQ
In my absence please contact Extn 8003

If calling from outside Northamptonshire please call 03000 111 222
Northamptonshire Police: Putting Communities First

The contents of this e-mail should be treated as RESTRICTED unless
otherwise indicated.
<<appeals procedure.doc>>

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Brown Colin,

1 Attachment

Dear Mr Parker   

RE: FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION 
Our Ref: 003374/12

With reference to your e-mail received 24/07/2012 requesting information
as reproduced below:

When was the present shift system for front line officers brought into
effect and who exactly worked it out?.

Northamptonshire Police have varying shift patterns based on which
department/area they relate to and also with regard to flexible and part
time working. Some are also due to change in the near future. Without a
more specific question, this is a difficult request to answer and I would
ask that you clarify exactly what area you would wish to know about. I am
unable to continue with your request until I receive clarification.

I trust you find this information to be satisfactory but if you have any
further queries please do not hesitate to contact me.

Northamptonshire Police provides a review and appeals procedure within the
terms of the Freedom of Information Act 2000. If you decide to make an
appeal and, having followed the full process you are still dissatisfied,
you will then have the right to direct your comments to the Information
Commissioner who will give due consideration to the matter. See Appendix
'a' attached.

Yours sincerely

Colin Brown C1199 | Data Protection/FOI Officer
Information Unit, Professional Standards Department
Telephone 101 Extn 2355

[email address]
Force Headquarters, Wootton Hall, Northampton, NN4 0JQ
In my absence please contact Extn 8003

If calling from outside Northamptonshire please call 03000 111 222
Northamptonshire Police: Putting Communities First

The contents of this e-mail should be treated as RESTRICTED unless
otherwise indicated.
<<appeals procedure.doc>>

show quoted sections

 

Brown Colin,

1 Attachment

Dear Mr Parker   

RE: FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION 
Our Ref: 003373/12

With reference to your e-mail received 24/07/2012 requesting information
as reproduced below:

Are uniformed front line officers who have to actually use new technical
front line equipment consulted as to it's specifications and suitability
for the task.

This request is not valid under Section 8 of the Act as it is not asking
for 'information held' however I am able to provide the following, which I
trust will assist.

There is a uniform advisory group (UAG) that meets bi-monthly. The group
is made up of a mix of front line officers, representatives of groups
(federation, unison, womens forum etc) and experts in procurement, stores
and specialists like the defensive tactics lead instructor. New ideas and
requirements for new equipment are discussed and samples / demonstrations
are sought for trialing amongst end users. This ensures a good level of
engagement and consultation with front line staff, and end users of any
equipment purchased. Ideas from the front line are also encouraged, to
ensure the front line have the ability to shape the equipment they use, or
identify any equipment that isnt fit for purpose. Decisions are made by
the chair of the UAG in consultation with the group, and ratified by the
lead Chief Officer, DCC Davenport.

I trust you find this information to be satisfactory but if you have any
further queries please do not hesitate to contact me.

Northamptonshire Police provides a review and appeals procedure within the
terms of the Freedom of Information Act 2000. If you decide to make an
appeal and, having followed the full process you are still dissatisfied,
you will then have the right to direct your comments to the Information
Commissioner who will give due consideration to the matter. See Appendix
'a' attached.

Yours sincerely

Colin Brown C1199 | Data Protection/FOI Officer
Information Unit, Professional Standards Department
Telephone 101 Extn 2355

[email address]
Force Headquarters, Wootton Hall, Northampton, NN4 0JQ
In my absence please contact Extn 8003

If calling from outside Northamptonshire please call 03000 111 222
Northamptonshire Police: Putting Communities First

The contents of this e-mail should be treated as RESTRICTED unless
otherwise indicated.
<<appeals procedure.doc>>

show quoted sections

 

Brown Colin, Northamptonshire Police

1 Attachment

Dear Mr Parker   

RE: FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION 
Our Ref: 003379/12

With reference to your e-mail received 24/07/2012 requesting information
as reproduced below:

How many people in total are employed by the Forces personnel/HR
department ? and has that department been the subject of any permanent
cuts in manpower over the last two years?.If so by how many?

I can confirm that Northamptonshire Police holds the information requested
as follows:

2010 - 58.393

2012 - 67.848

The figures have increased slightly, but this is due to other functions
such as driver training, which used to belong to area, being bought in to
HR.

I trust you find this information to be satisfactory but if you have any
further queries please do not hesitate to contact me.

Northamptonshire Police provides a review and appeals procedure within the
terms of the Freedom of Information Act 2000. If you decide to make an
appeal and, having followed the full process you are still dissatisfied,
you will then have the right to direct your comments to the Information
Commissioner who will give due consideration to the matter. See Appendix
'a' attached.

Yours sincerely

Colin Brown C1199 | Data Protection/FOI Officer
Information Unit, Professional Standards Department
Telephone 101 Extn 2355

[email address]
Force Headquarters, Wootton Hall, Northampton, NN4 0JQ
In my absence please contact Extn 8003

If calling from outside Northamptonshire please call 03000 111 222
Northamptonshire Police: Putting Communities First

The contents of this e-mail should be treated as RESTRICTED unless
otherwise indicated.
<<appeals procedure.doc>>

show quoted sections

 

Brown Colin, Northamptonshire Police

2 Attachments

Dear Mr Parker   

RE: FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION 
Our Ref: 003376/12

With reference to your e-mail received  requesting information as
reproduced below:

How many people are employed in the Force's Public Relations Department
and have their numbers been reduced over the past two years?(If so by how
many?)

I can confirm that Northamptonshire Police holds the information requested
and attach the figures hereto with the following caveat;

These figures include all those employed in the corporate communications
department. The department currently has many functions including not only
media management, marketing, public relations and internal communications,
but also technical external website support and development, technical
intranet support and development, electronic forms and other internal
technical support.

I trust you find this information to be satisfactory but if you have any
further queries please do not hesitate to contact me.

Northamptonshire Police provides a review and appeals procedure within the
terms of the Freedom of Information Act 2000. If you decide to make an
appeal and, having followed the full process you are still dissatisfied,
you will then have the right to direct your comments to the Information
Commissioner who will give due consideration to the matter. See Appendix
'a' attached.

Yours sincerely

Colin Brown C1199 | Data Protection/FOI Officer
Information Unit, Professional Standards Department
Telephone 101 Extn 2355

[email address]
Force Headquarters, Wootton Hall, Northampton, NN4 0JQ
In my absence please contact Extn 8003

If calling from outside Northamptonshire please call 03000 111 222
Northamptonshire Police: Putting Communities First

The contents of this e-mail should be treated as RESTRICTED unless
otherwise indicated.
<<appeals procedure.doc>> <<FOI 3376-12.xls>>

show quoted sections

 

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