01/02/2023 Circular re Stolen Vehicles on PNC

Mr P Swift made this Freedom of Information request to Surrey Police Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was partially successful.

Dear Surrey Police,

Please provide a copy of the 'Routine Orders circulated on 1st February 2023: SURREY - Circulation of Stolen Vehicles on PNC – IMPORTANT Reminder for Investigating Officers and Staff'

Yours faithfully,

Mr P Swift

!Freedom of Information (Surrey),

Dear P Swift,

Freedom of Information: 004904/23

I write to acknowledge receipt of your Freedom of Information Request

The Act requires us to respond to FOI requests within 20 working days of
receiving the request. Although every effort will be made to ensure a
response is provided within statutory deadlines, due to current
circumstances delays may be unavoidable. We apologise for any
inconvenience and will endeavour to process your request as quickly as is

Yours Sincerely,

Information Access Team
Surrey Police
Telephone 01483 630007

Dear !Freedom of Information (Surrey),

please advise by when I can expect to receive the information requested - 20 working days have passed

Section 10(1) of FOIA provides the statutory timescales in which most public authorities must respond to requests for information. It says that you must respond promptly and within 20 working days following the date of receipt of the request.

I am without information or explanation.

Yours sincerely,

Mr P Swift

Mr P Swift left an annotation ()

to ICO

Mr P Swift left an annotation ()

from ICO to : foi[@]surrey.police.uk
16 November 2023
Dear FOI Team,
Freedom of Information Act 2000 (FOIA)
Complaint from: P Swift
Your reference: 004904/23
Our reference: IC-269472-F5H0
The Information Commissioner has received a complaint from the above named individual who says that you have not sent a response to an information request they submitted to your organisation on 11 October 2023.
In connection with this request, please either:
 provide a substantive response to this request within 10
working days and copy that response to this office at
icocasework@ico.org.uk, or
 confirm that a response to this request has already been sent and provide a copy of that response to this office.

Please respond within 10 working days of the date of this
email and remember to quote our reference number above. If we do not receive a response from you within 10 working days of
the date of this email, a decision notice finding a breach of FOIA
and compelling you to respond to the request will be issued. It is your responsibility to inform us if a response has been provided.

!Freedom of Information (Surrey),

1 Attachment

Dear P Swift,


I write in connection with your request for information received on
received 11/10/2023. I apologise for the late response to your request and
hope that this has not caused you too much inconvenience. 

You had asked:

Please provide a copy of the 'Routine Orders circulated on 1st February
2023: SURREY - Circulation of Stolen Vehicles on PNC =IMPORTANT Reminder
for Investigating Officers and Staff'



Section 1 of the Freedom of information Act 2000 (FOIA) places two duties
on public authorities. Unless exemptions apply, the first duty at s1(1)(a)
is to confirm or deny whether the information specified within a request
is held. The second duty at s1(1)(b) is to disclose information that has
been confirmed as being held. Where exemptions are relied upon Section 17
of the FOIA requires that we provide the applicant with a notice which: a)
states that fact, b) specifies the exemption(s) in question and c) state
(if that would not otherwise be apparent) why the exemption applies.

The information that you have requested is held by Surrey Police. Please
find our response below.


Investigating officers and staff are reminded please of the need to
confirm stolen vehicles on PNC so they are retained beyond the initial
period implemented via FCR fast-time updates via ICAD.  Failure to do this
can result in the 'unconfirmed' PNC circulation being deleted from the
system after a 6-week period and opportunities to recover the vehicle
being lost.


When a vehicle is reported Lost or Stolen, the investigating officer has
the responsibility for updating PNC and the subsequent references on
NICHE.  This must be done by the submission of a Lost/Stolen Vehicle
Message Switch (MSS) to Data Bureau.  During the current indisposition of
MSS on Windows 10, the contingency of sending an email to !Data Bureau
with the necessary details applies. 

I bring to your attention that police forces in the United Kingdom are
routinely required to provide statistics to government bodies and the
recording criteria is set nationally. However, the systems used for
recording these figures are not generic, nor are the procedures used
locally in capturing the data. The data warehouse is a "live" system and
is subject to change as incidents are finalised. In other words, incidents
may be initially recorded under a specific category but change with new
information. It should be noted that for these reasons this force's
response to your questions should not be used for comparison purposes with
any other response you may receive.

Surrey Police provides you the right to request a re-examination of your
case under its review procedure. How to do this is set out in the attached
Appeals Notice. Having followed the full procedure, if you are still
dissatisfied, then you have the right to direct your comments to the
Information Commissioner who will give your case consideration.

I would like to take this opportunity to thank you for your interest in
Surrey Police. Should you have any further enquiries concerning this
matter, please write or contact us at [1][email address] quoting the
reference number above.

Yours Sincerely,

Alan Bayless
Information Access Team
Surrey Police


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