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If your question isn’t answered here, or you just wanted to let us know something about the site, contact us.

Introduction to WhatDoTheyKnow #

What is WhatDoTheyKnow for? #

Under the Freedom of Information Act, it’s everyone’s right to request information from the UK Government and other UK public bodies.

WhatDoTheyKnow shows you how to make a Freedom of Information request and access information about central government, local government, Parliament, the NHS, the armed forces, state-funded schools and universities and other public authorities.

You can also use the site to find out information that regulators hold about businesses, charities and other organisations.

How does the site work? #
You choose the public authority that you would like information from, then write a brief note describing what you want to know. We will then send your request to the public authority. Both your request, and any response received, are automatically published on the website for you and anyone else to find and read.
Does it cost money to get an account on the site? #

No. You can create an account on the site for free. Once you have an account, you can make up to ten freedom of information requests free of charge each day. The ten a day limit is more than enough for almost all of our users.

We do offer a paid service for journalists and others who may need to make a higher number of requests or have other special requirements. The paid services is called WhatDoTheyKnow Pro.

Why would I bother to do this? #

Public bodies are funded by the public purse: you pay taxes, and then government funds its activities with your money: all sorts of things that affect your life, from health care through to national defence. Some it does well, some it does badly.

Since it’s your money that public bodies are spending, you might be interested to check that they are running efficiently, making good decisions, and doing the job they are supposed to do.

The more we find out about how government works, the better able we are to make suggestions to celebrate the things that are done well, and improve the things that are done badly. Some people and organisations use the site for research; others for journalism, campaigning or awareness-raising. Some are simply curious.

Why would the public authority bother to reply? #
Under Freedom of Information (FOI) law, or sometimes other access to information laws, public authorities have to respond. The response will either contain the information you want, or give a legal reason why it has not been provided.
Does useful information get released through the site? #
Yes. Thousands of documents have been released through the site. See also: 366 Interesting things that we know because of WhatDoTheyKnow.
What if I see a request I feel to be inappropriate? #

Requests for personal information and vexatious requests are not considered valid for FOI purposes. See our House Rules for more information on how we expect people to use this site.

If you believe a request is not suitable, you can report it for attention by the site administrators.

Why are there some requests I can’t report? #

If a request has already been reported to the site administrators, you can’t report it a second time - this is to prevent the administrators being notified multiple times about the same issue before they’ve had a chance to conduct a review.

Where a request that you think should be taken down has been previously reported, but a decision has been made not to remove it from public view, you can use the form in the sidebar of the request page to contact the administrators.

How many people use WhatDoTheyKnow? #

We have over 290,000 registered users and around 15% to 20% of requests to UK Central Government are made through WhatDoTheyKnow.

But that’s just the people who request information. Most visitors to our website don’t make requests themselves, but benefit from being able to access information that’s held in the requests and responses of others. Around six million people per year visit the site.

Who makes WhatDoTheyKnow? #

WhatDoTheyKnow is run and maintained by mySociety. mySociety is a registered charity in England and Wales (no. 1076346). mySociety is also a limited company registered in England and Wales (no. 03277032) and a registered data controller (no. Z9602302). The mySociety trustees form the governing body of the charity and are ultimately responsible for controlling the management and administration of the charity. mySociety’s registered office is mySociety, 483 Green Lanes, London, N13 4BS.

mySociety is not a public body.

The site was initially funded by the JRSST Charitable Trust.

If you like what we’re doing, then you can make a donation.

How can I keep up with news about WhatDoTheyKnow? #
We have a blog and we’re on Facebook and Twitter too.

Next, read about making requests -->

Changes #

We keep these pages under review, and may make changes from time to time to ensure that they remain up-to-date and accurate. You can find a synopsis of changes we’ve made at our GitHub repository but if you have any questions, please do contact us.