Details of request “Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship

Event history

This table shows the technical details of the internal events that happened to this request on WhatDoTheyKnow. This could be used to generate information about the speed with which authorities respond to requests, the number of requests which require a postal response and much more.

Caveat emptor! To use this data in an honourable way, you will need a good internal knowledge of user behaviour on WhatDoTheyKnow. How, why and by whom requests are categorised is not straightforward, and there will be user error and ambiguity. You will also need to understand FOI law, and the way authorities use it. Plus you'll need to be an elite statistician. Please contact us with questions.

id event_type created_at described_state last_described_at calculated_state link
2615268  sent  2017-11-05 09:17:00 +0000  waiting_response  2017-11-05 09:17:01 +0000  waiting_response  outgoing  
2615269  response  2017-11-05 09:17:16 +0000    2017-11-06 09:26:39 +0000  waiting_response  incoming  
2615851  status_update  2017-11-06 09:26:39 +0000  waiting_response  2017-11-06 09:26:39 +0000  waiting_response   
2616263  response  2017-11-06 11:21:24 +0000    2017-11-06 11:26:34 +0000  waiting_response  incoming  
2616284  status_update  2017-11-06 11:26:34 +0000  waiting_response  2017-11-06 11:26:34 +0000  waiting_response   
2623260  response  2017-11-09 10:44:44 +0000    2017-11-09 16:09:11 +0000  waiting_response  incoming  
2624086  status_update  2017-11-09 16:09:11 +0000  waiting_response  2017-11-09 16:09:11 +0000  waiting_response   
2646968  response  2017-11-27 13:45:45 +0000    2017-11-27 14:11:05 +0000  successful  incoming  
2647008  followup_sent  2017-11-27 14:10:58 +0000        outgoing  
2647009  status_update  2017-11-27 14:11:05 +0000  successful  2017-11-27 14:11:05 +0000  successful   
2647010  response  2017-11-27 14:11:11 +0000    2017-11-27 14:16:05 +0000  successful  incoming  
2647018  status_update  2017-11-27 14:16:05 +0000  successful  2017-11-27 14:16:05 +0000  successful   
2661154  response  2017-12-07 11:16:47 +0000    2017-12-07 19:33:52 +0000  successful  incoming  
2662290  followup_sent  2017-12-07 19:33:47 +0000        outgoing  
2662291  status_update  2017-12-07 19:33:52 +0000  successful  2017-12-07 19:33:52 +0000  successful   
2662292  response  2017-12-07 19:34:04 +0000    2017-12-07 19:35:42 +0000  successful  incoming  
2662297  status_update  2017-12-07 19:35:42 +0000  successful  2017-12-07 19:35:42 +0000  successful   

Here described means when a user selected a status for the request, and the most recent event had its status updated to that value. calculated is then inferred by WhatDoTheyKnow for intermediate events, which weren't given an explicit description by a user. See the search tips for description of the states.

You can get this page in computer-readable format as part of the main JSON page for the request. See the API documentation.