Details of request “Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship

Event history

This table shows the technical details of the internal events that happened to this request on WhatDoTheyKnow. This could be used to generate information about the speed with which authorities respond to requests, the number of requests which require a postal response and much more.

Caveat emptor! To use this data in an honourable way, you will need a good internal knowledge of user behaviour on WhatDoTheyKnow. How, why and by whom requests are categorised is not straightforward, and there will be user error and ambiguity. You will also need to understand FOI law, and the way authorities use it. Plus you'll need to be an elite statistician. Please contact us with questions.

id event_type created_at described_state last_described_at calculated_state link
2612601  sent  2017-11-03 09:11:36 +0000  waiting_response  2017-11-03 09:11:36 +0000  waiting_response  outgoing  
2612603  response  2017-11-03 09:11:47 +0000    2017-11-03 09:30:24 +0000  waiting_response  incoming  
2612655  status_update  2017-11-03 09:30:24 +0000  waiting_response  2017-11-03 09:30:24 +0000  waiting_response   
2612948  response  2017-11-03 11:14:53 +0000    2017-11-03 11:18:20 +0000  waiting_response  incoming  
2612961  status_update  2017-11-03 11:18:19 +0000  waiting_response  2017-11-03 11:18:20 +0000  waiting_response   
2613197  response  2017-11-03 13:12:15 +0000    2017-11-03 13:13:39 +0000  waiting_response  incoming  
2613206  status_update  2017-11-03 13:13:39 +0000  waiting_response  2017-11-03 13:13:39 +0000  waiting_response   
2653058  response  2017-12-01 12:38:54 +0000        incoming  
2655005  followup_sent  2017-12-04 08:17:58 +0000        outgoing  
2655294  response  2017-12-04 10:27:20 +0000    2017-12-08 09:44:58 +0000  partially_successful  incoming  
2660782  followup_sent  2017-12-07 09:32:51 +0000        outgoing  
2662922  status_update  2017-12-08 09:44:58 +0000  partially_successful  2017-12-08 09:44:58 +0000  partially_successful   
2665720  response  2017-12-11 12:14:44 +0000    2017-12-29 08:46:07 +0000  partially_successful  incoming  
2682550  followup_sent  2017-12-27 16:38:26 +0000        outgoing  
2683809  status_update  2017-12-29 08:46:07 +0000  partially_successful  2017-12-29 08:46:07 +0000  partially_successful   
2684094  response  2017-12-29 14:21:41 +0000    2018-01-10 09:55:17 +0000  partially_successful  incoming  
2689649  followup_sent  2018-01-05 10:07:40 +0000        outgoing  
2695475  status_update  2018-01-10 09:55:17 +0000  partially_successful  2018-01-10 09:55:17 +0000  partially_successful   
2784075  followup_sent  2018-03-06 08:45:21 +0000        outgoing  
2794055  response  2018-03-08 11:51:36 +0000        incoming  
2794826  followup_sent  2018-03-08 18:53:50 +0000        outgoing  
2807607  response  2018-03-12 15:10:09 +0000        incoming  
2824290  followup_sent  2018-03-15 19:47:29 +0000        outgoing  
2868285  response  2018-03-28 09:59:24 +0100        incoming  
2873201  followup_sent  2018-03-29 20:16:39 +0100        outgoing  
2921510  response  2018-04-12 12:49:17 +0100    2018-06-07 07:54:23 +0100  partially_successful  incoming  
2921825  followup_sent  2018-04-12 15:16:58 +0100        outgoing  
3152217  followup_sent  2018-06-07 07:54:18 +0100        outgoing  
3152218  status_update  2018-06-07 07:54:23 +0100  partially_successful  2018-06-07 07:54:23 +0100  partially_successful   
3501056  edit  2018-09-08 03:45:10 +0100         
3501057  edit  2018-09-08 03:45:10 +0100         
3501058  edit  2018-09-08 03:45:10 +0100         
3501059  edit  2018-09-08 03:45:10 +0100         
3501060  edit  2018-09-08 03:45:10 +0100         
3501061  edit  2018-09-08 03:45:10 +0100         
3501062  edit  2018-09-08 03:45:10 +0100         
3501063  edit  2018-09-08 03:45:10 +0100         
3501064  edit  2018-09-08 03:45:10 +0100         
3501065  edit  2018-09-08 03:45:10 +0100         
3501066  edit  2018-09-08 03:45:10 +0100         
3501067  edit  2018-09-08 03:45:10 +0100         
3501068  edit  2018-09-08 03:45:10 +0100         
3501069  edit  2018-09-08 03:45:10 +0100         
3501070  edit  2018-09-08 03:45:10 +0100         
3501071  edit  2018-09-08 03:45:10 +0100         
3501072  edit  2018-09-08 03:45:10 +0100         
3501073  edit  2018-09-08 03:45:10 +0100         
3501074  edit  2018-09-08 03:45:10 +0100         
3501075  edit  2018-09-08 03:45:11 +0100         
3501076  edit  2018-09-08 03:45:11 +0100         
3501077  edit  2018-09-08 03:45:11 +0100         
3501078  edit  2018-09-08 03:45:11 +0100         
3501079  edit  2018-09-08 03:45:11 +0100         
3501080  edit  2018-09-08 03:45:11 +0100         
3501081  edit  2018-09-08 03:45:11 +0100         
3501082  edit  2018-09-08 03:45:11 +0100         
3501083  edit  2018-09-08 03:45:11 +0100         
3501084  edit  2018-09-08 03:45:11 +0100         

Here described means when a user selected a status for the request, and the most recent event had its status updated to that value. calculated is then inferred by WhatDoTheyKnow for intermediate events, which weren't given an explicit description by a user. See the search tips for description of the states.

You can get this page in computer-readable format as part of the main JSON page for the request. See the API documentation.