Details of request “Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship

Event history

This table shows the technical details of the internal events that happened to this request on WhatDoTheyKnow. This could be used to generate information about the speed with which authorities respond to requests, the number of requests which require a postal response and much more.

Caveat emptor! To use this data in an honourable way, you will need a good internal knowledge of user behaviour on WhatDoTheyKnow. How, why and by whom requests are categorised is not straightforward, and there will be user error and ambiguity. You will also need to understand FOI law, and the way authorities use it. Plus you'll need to be an elite statistician. Please contact us with questions.

id event_type details created_at described_state calculated_state last_described_at link
2588268  sent    2017-10-17 08:53:41 +0100  waiting_response  waiting_response  2017-10-17 08:53:41 +0100  outgoing  
2590944  response    2017-10-18 14:09:24 +0100    partially_successful  2017-10-19 16:16:59 +0100  incoming  
2592677  status_update  described_state  2017-10-19 16:16:59 +0100  partially_successful  partially_successful  2017-10-19 16:16:59 +0100   
2603707  response    2017-10-27 16:24:26 +0100    successful  2017-10-27 18:09:05 +0100  incoming  
2603808  status_update  described_state  2017-10-27 18:09:05 +0100  successful  successful  2017-10-27 18:09:05 +0100   
2603809  followup_sent    2017-10-27 18:10:30 +0100        outgoing  
2607439  response    2017-10-31 09:57:38 +0000    successful  2017-10-31 10:05:39 +0000  incoming  
2607475  followup_sent    2017-10-31 10:05:26 +0000        outgoing  
2607476  status_update    2017-10-31 10:05:39 +0000  successful  successful  2017-10-31 10:05:39 +0000   
2999405  edit metadata  allow_new_responses_from  2018-05-01 03:48:02 +0100         
2999406  edit metadata  allow_new_responses_from  2018-05-01 03:48:02 +0100         
2999407  edit metadata  allow_new_responses_from  2018-05-01 03:48:02 +0100         
2999408  edit metadata  allow_new_responses_from  2018-05-01 03:48:02 +0100         
2999409  edit metadata  allow_new_responses_from  2018-05-01 03:48:02 +0100         
2999410  edit metadata  allow_new_responses_from  2018-05-01 03:48:02 +0100         
2999411  edit metadata  allow_new_responses_from  2018-05-01 03:48:02 +0100         
2999412  edit metadata  allow_new_responses_from  2018-05-01 03:48:02 +0100         
2999413  edit metadata  allow_new_responses_from  2018-05-01 03:48:03 +0100         

Here described means when a user selected a status for the request, and the most recent event had its status updated to that value. calculated is then inferred by WhatDoTheyKnow for intermediate events, which weren't given an explicit description by a user. See the search tips for description of the states.

You can get this page in computer-readable format as part of the main JSON page for the request. See the API documentation.