Details of request “Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship

Event history

This table shows the technical details of the internal events that happened to this request on WhatDoTheyKnow. This could be used to generate information about the speed with which authorities respond to requests, the number of requests which require a postal response and much more.

Caveat emptor! To use this data in an honourable way, you will need a good internal knowledge of user behaviour on WhatDoTheyKnow. How, why and by whom requests are categorised is not straightforward, and there will be user error and ambiguity. You will also need to understand FOI law, and the way authorities use it. Plus you'll need to be an elite statistician. Please contact us with questions.

id event_type created_at described_state last_described_at calculated_state link
2572927  sent  2017-10-05 17:12:39 +0100  waiting_response  2017-10-05 17:12:40 +0100  waiting_response  outgoing  
2572928  response  2017-10-05 17:12:56 +0100    2017-10-05 17:33:25 +0100  partially_successful  incoming  
2572963  status_update  2017-10-05 17:33:25 +0100  partially_successful  2017-10-05 17:33:25 +0100  partially_successful   
2573365  response  2017-10-06 08:53:11 +0100        incoming  
2574117  followup_sent  2017-10-06 14:40:31 +0100        outgoing  
2574118  response  2017-10-06 14:40:46 +0100    2017-10-07 18:58:10 +0100  not_held  incoming  
2575081  status_update  2017-10-07 18:58:10 +0100  not_held  2017-10-07 18:58:10 +0100  not_held   

Here described means when a user selected a status for the request, and the most recent event had its status updated to that value. calculated is then inferred by WhatDoTheyKnow for intermediate events, which weren't given an explicit description by a user. See the search tips for description of the states.

You can get this page in computer-readable format as part of the main JSON page for the request. See the API documentation.