Details of request “DWP Complaint Handling Tool - Internal information and instructions for staff

Event history

This table shows the technical details of the internal events that happened to this request on WhatDoTheyKnow. This could be used to generate information about the speed with which authorities respond to requests, the number of requests which require a postal response and much more.

Caveat emptor! To use this data in an honourable way, you will need a good internal knowledge of user behaviour on WhatDoTheyKnow. How, why and by whom requests are categorised is not straightforward, and there will be user error and ambiguity. You will also need to understand FOI law, and the way authorities use it. Plus you'll need to be an elite statistician. Please contact us with questions.

id event_type created_at described_state last_described_at calculated_state link
5535850  sent  2019-10-18 16:01:24 +0100  waiting_response  2019-10-18 16:01:24 +0100  waiting_response  outgoing  
5535852  response  2019-10-18 16:02:02 +0100    2019-10-22 11:19:48 +0100  waiting_response  incoming  
5553413  status_update  2019-10-22 11:19:48 +0100  waiting_response  2019-10-22 11:19:48 +0100  waiting_response   
5665491  response  2019-11-08 15:47:46 +0000    2019-11-08 16:23:14 +0000  partially_successful  incoming  
5665577  status_update  2019-11-08 16:23:14 +0000  partially_successful  2019-11-08 16:23:14 +0000  partially_successful   
5665590  followup_sent  2019-11-08 16:28:38 +0000  internal_review  2019-11-08 16:28:39 +0000  internal_review  outgoing  
5665592  response  2019-11-08 16:28:58 +0000    2019-11-12 09:04:04 +0000  partially_successful  incoming  
5682432  status_update  2019-11-12 09:04:04 +0000  partially_successful  2019-11-12 09:04:04 +0000  partially_successful   
5976647  overdue  2019-11-16 00:00:00 +0000         
5806307  response  2019-12-03 16:58:00 +0000    2019-12-03 17:18:12 +0000  partially_successful  incoming  
5806328  status_update  2019-12-03 17:18:12 +0000  partially_successful  2019-12-03 17:18:12 +0000  partially_successful   
5806338  followup_sent  2019-12-03 17:23:21 +0000        outgoing  
5806339  response  2019-12-03 17:23:32 +0000        incoming  
5806340  response  2019-12-03 17:24:11 +0000    2019-12-07 09:19:13 +0000  partially_successful  incoming  
5829698  status_update  2019-12-07 09:19:13 +0000  partially_successful  2019-12-07 09:19:13 +0000  partially_successful   
5976653  very_overdue  2019-12-17 00:00:00 +0000         
5923844  response  2019-12-24 12:01:50 +0000    2020-01-08 10:56:35 +0000  partially_successful  incoming  
5971880  status_update  2020-01-04 07:52:52 +0000  waiting_response  2020-01-04 07:52:53 +0000  waiting_response   
5994210  status_update  2020-01-08 10:56:35 +0000  partially_successful  2020-01-08 10:56:35 +0000  partially_successful   
6639527  edit  2020-04-09 03:46:39 +0100         
6639528  edit  2020-04-09 03:46:39 +0100         
6639529  edit  2020-04-09 03:46:39 +0100         
6639530  edit  2020-04-09 03:46:39 +0100         
6639531  edit  2020-04-09 03:46:39 +0100         
6639532  edit  2020-04-09 03:46:39 +0100         
6639533  edit  2020-04-09 03:46:39 +0100         
6639534  edit  2020-04-09 03:46:39 +0100         
6639535  edit  2020-04-09 03:46:40 +0100         
6639536  edit  2020-04-09 03:46:40 +0100         
6639537  edit  2020-04-09 03:46:40 +0100         
6639538  edit  2020-04-09 03:46:40 +0100         
6639539  edit  2020-04-09 03:46:40 +0100         
6639540  edit  2020-04-09 03:46:40 +0100         
6639541  edit  2020-04-09 03:46:40 +0100         
6639542  edit  2020-04-09 03:46:40 +0100         
6639543  edit  2020-04-09 03:46:40 +0100         
6639544  edit  2020-04-09 03:46:40 +0100         
6639545  edit  2020-04-09 03:46:40 +0100         

Here described means when a user selected a status for the request, and the most recent event had its status updated to that value. calculated is then inferred by WhatDoTheyKnow for intermediate events, which weren't given an explicit description by a user. See the search tips for description of the states.

You can get this page in computer-readable format as part of the main JSON page for the request. See the API documentation.