Details of request “Customer Relationship Management

Event history

This table shows the technical details of the internal events that happened to this request on WhatDoTheyKnow. This could be used to generate information about the speed with which authorities respond to requests, the number of requests which require a postal response and much more.

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id event_type created_at described_state last_described_at calculated_state link
4100036  sent  2019-02-19 22:43:17 +0000  waiting_response  2019-02-19 22:43:17 +0000  waiting_response  outgoing  
4106554  response  2019-02-20 10:10:15 +0000        incoming  
4137743  response  2019-02-25 13:13:03 +0000    2019-03-01 09:30:00 +0000  waiting_response  incoming  
4167036  followup_sent  2019-03-01 09:29:54 +0000        outgoing  
4167037  status_update  2019-03-01 09:30:00 +0000  waiting_response  2019-03-01 09:30:00 +0000  waiting_response   
4167101  response  2019-03-01 09:53:02 +0000    2019-03-04 08:10:26 +0000  waiting_response  incoming  
4178341  followup_sent  2019-03-04 07:59:20 +0000        outgoing  
4178352  status_update  2019-03-04 08:10:26 +0000  waiting_response  2019-03-04 08:10:26 +0000  waiting_response   
4233841  response  2019-03-14 13:10:03 +0000    2019-03-15 20:27:53 +0000  successful  incoming  
4242046  status_update  2019-03-15 20:27:53 +0000  successful  2019-03-15 20:27:53 +0000  successful   
4731627  edit  2019-06-16 03:45:49 +0100         
4731628  edit  2019-06-16 03:45:49 +0100         
4731629  edit  2019-06-16 03:45:49 +0100         
4731630  edit  2019-06-16 03:45:49 +0100         
4731631  edit  2019-06-16 03:45:49 +0100         
4731632  edit  2019-06-16 03:45:49 +0100         
4731633  edit  2019-06-16 03:45:49 +0100         
4731634  edit  2019-06-16 03:45:49 +0100         
4731635  edit  2019-06-16 03:45:49 +0100         
4731636  edit  2019-06-16 03:45:49 +0100         

Here described means when a user selected a status for the request, and the most recent event had its status updated to that value. calculated is then inferred by WhatDoTheyKnow for intermediate events, which weren't given an explicit description by a user. See the search tips for description of the states.

You can get this page in computer-readable format as part of the main JSON page for the request. See the API documentation.