Details of request “Customer Relationship Management

Event history

This table shows the technical details of the internal events that happened to this request on WhatDoTheyKnow. This could be used to generate information about the speed with which authorities respond to requests, the number of requests which require a postal response and much more.

Caveat emptor! To use this data in an honourable way, you will need a good internal knowledge of user behaviour on WhatDoTheyKnow. How, why and by whom requests are categorised is not straightforward, and there will be user error and ambiguity. You will also need to understand FOI law, and the way authorities use it. Plus you'll need to be an elite statistician. Please contact us with questions.

id event_type details created_at described_state calculated_state last_described_at link
4043872  sent    2019-02-08 11:05:58 +0000  waiting_response  waiting_response  2019-02-08 11:05:58 +0000  outgoing  
4043873  response    2019-02-08 11:06:13 +0000    waiting_response  2019-02-08 17:41:55 +0000  incoming  
4044905  status_update    2019-02-08 17:41:55 +0000  waiting_response  waiting_response  2019-02-08 17:41:55 +0000   
4155870  response    2019-02-28 09:50:24 +0000    waiting_response  2019-03-04 22:21:12 +0000  incoming  
4180500  followup_sent    2019-03-04 22:21:09 +0000        outgoing  
4180501  status_update    2019-03-04 22:21:12 +0000  waiting_response  waiting_response  2019-03-04 22:21:12 +0000   
4208391  overdue    2019-03-09 00:00:00 +0000         
4225982  response    2019-03-13 08:02:19 +0000    successful  2019-03-14 11:38:16 +0000  incoming  
4233605  status_update  described_state  2019-03-14 11:38:16 +0000  successful  successful  2019-03-14 11:38:16 +0000   
4725437  edit metadata  allow_new_responses_from  2019-06-15 03:45:51 +0100         
4725438  edit metadata  allow_new_responses_from  2019-06-15 03:45:51 +0100         
4725439  edit metadata  allow_new_responses_from  2019-06-15 03:45:51 +0100         
4725440  edit metadata  allow_new_responses_from  2019-06-15 03:45:51 +0100         
4725441  edit metadata  allow_new_responses_from  2019-06-15 03:45:51 +0100         
4725442  edit metadata  allow_new_responses_from  2019-06-15 03:45:51 +0100         
4725443  edit metadata  allow_new_responses_from  2019-06-15 03:45:51 +0100         
4725444  edit metadata  allow_new_responses_from  2019-06-15 03:45:51 +0100         
4725445  edit metadata  allow_new_responses_from  2019-06-15 03:45:51 +0100         
6488615  edit metadata  allow_new_responses_from  2020-03-15 03:47:39 +0000         
6488616  edit metadata  allow_new_responses_from  2020-03-15 03:47:39 +0000         
6488617  edit metadata  allow_new_responses_from  2020-03-15 03:47:39 +0000         
6488618  edit metadata  allow_new_responses_from  2020-03-15 03:47:40 +0000         
6488619  edit metadata  allow_new_responses_from  2020-03-15 03:47:40 +0000         
6488620  edit metadata  allow_new_responses_from  2020-03-15 03:47:40 +0000         
6488621  edit metadata  allow_new_responses_from  2020-03-15 03:47:40 +0000         
6488622  edit metadata  allow_new_responses_from  2020-03-15 03:47:40 +0000         
6488623  edit metadata  allow_new_responses_from  2020-03-15 03:47:40 +0000         
6488624  edit metadata  allow_new_responses_from  2020-03-15 03:47:40 +0000         
6488625  edit metadata  allow_new_responses_from  2020-03-15 03:47:40 +0000         
6488626  edit metadata  allow_new_responses_from  2020-03-15 03:47:40 +0000         
6488627  edit metadata  allow_new_responses_from  2020-03-15 03:47:40 +0000         
6488628  edit metadata  allow_new_responses_from  2020-03-15 03:47:40 +0000         
6488629  edit metadata  allow_new_responses_from  2020-03-15 03:47:40 +0000         
6488630  edit metadata  allow_new_responses_from  2020-03-15 03:47:40 +0000         
6488631  edit metadata  allow_new_responses_from  2020-03-15 03:47:40 +0000         
6488632  edit metadata  allow_new_responses_from  2020-03-15 03:47:40 +0000         

Here described means when a user selected a status for the request, and the most recent event had its status updated to that value. calculated is then inferred by WhatDoTheyKnow for intermediate events, which weren't given an explicit description by a user. See the search tips for description of the states.

You can get this page in computer-readable format as part of the main JSON page for the request. See the API documentation.