This person's Freedom of Information requests (approximately 38)
Annual Report and Accounts 2019-2020 (page 29)
'We describe an enquiry as a complaint when we have looked at it in more detail and think it may be so...
Dear Susie Kemp,
You are responding to a FOI request concerning the general election 2019 with a statement that you carried out the role of (Acting)...
Dear Della Reynolds
Request for information under the Freedom of Information Act 2000
The council has considered your request which was rec...
Della
The absent voters list can only be supplied to the following individuals/organisations: elected representatives, local constituency parties, pol...
This is an automatic reply. Thank you for your enquiry which has been
passed to the most suitable officer for action.
To meet our customer care stan...
Dear Sussex Safer Roads Partnership,
It would appear that you do not gather data for this particular speed camera as no data is recorded for 2015, 20...
Fiona - I can concur with your opinion of Aimeee Gasston .
She not only drove me totally unnecessary to court ( the court agreed with me that her r...
This complaint and the completely inadequate response mirrors perfectly my own experience with Ofqual.
What do these people do all day?
The numbe...
The mental health trust I complained about told the PHOS the complaint was out of date, and the PHSO agreed, but it wasn't! But no investigation.
It...
The SPSO figures:
FTE staff who investigate - 62%
FTE staff in the Advice Team – 9%
https://www.whatdotheyknow.com/request/231331/response/57445...
Dear Brown Steve,
Well that was a very long wait for a very short answer. Let us hope that you used the time to fully investigate the procedure and...
Dear foiofficer,
Sorry for the delay in writing, I have been away. Thank you for the information you sent with regard to compliance. It is reassuri...
The most worrying aspect of this is that caseworkers seem to be making decisions well above their qualifications.
As an example, one decided that...
Thank you for your e-mail to the Parliamentary and Health Service
Ombudsman. This return e-mail shows that we have received your
correspondence....
A large number of annotations have been removed from this request which did not comply with our published annotations policy, which can be found at: ht...
"In the past, if files are missing, then the PHSO has automatically decided that the organisation was innocent of negligence - because of lack of evide...
Thank you for your e-mail to the Parliamentary and Health Service
Ombudsman. This return e-mail shows that we have received your
correspondence....
Well Paul, that doesn't surprise me at all. The one quality needed to be an Ombudsman assessor is to be ability to lie with impunity, so why not recru...
Dear Sohifa Kadir,
Thank you for your prompt reply. As you are unable to offer any further explanation then it will be for us to decide why this dis...
If they have requested not to be contacted by telephone....
(But state that they would be perfectly happy to be contacted by this great little inv...
Its not rocket science! Come on PHSO get a grip!
Just don't believe the PHSO when it says that it will investigate complaints about the review team's work.
This is REALLY how you have to make a com...
Dear FOI Team - Cabinet Office,
May I suggest that you amend your documentation to show the true level of accountability of PHSO to PASC, which is mi...
It's very odd that the PHSO's own survey doesn't seem to mirror the independent a which magazine public survey.....
'Of those who did complain, 39% w...
Dear Rados Mirko,
Thank you. That should keep me busy!
Yours sincerely,
Della Reynolds.
156 anodiad y person hwn
Let us hope they don't have to manually count their way through every file to give you your answer Fiona. It looks very much like this is a new Mid. S...
James Titcombe is still trying to get answers from PHSO as to why they failed to investigate his most serious concerns. Managing Director Mick Martin...
Thank you Mr. Otram for revealing this interesting information regarding PHSO use of audio recorded evidence.
That sounds like the Ofqual we know and love. Do nothing, say nothing and get out of everything. If you don't like it, you are vexatious - goodbye....
Good point. If we draw a blank on this one I will ask the question.
The Meridio system can do the following:
"This complete infrastructure layer allows for the automatic
categorization, tagging, linking, retrieval a...
J.Roberts the 40% is actually 54% and came from this FOI to PHSO in March 2014. https://www.whatdotheyknow.com/request/new_staffing_levels#incoming-...
In answer to R. Davies, no PHSO are not reviewing their policy to use assessors and investigators who are untrained in either medical or legal matters....
It is a interesting that the number of reopened cases are very close to the number of judicial review applications. It would be the case that judicial...
It is clear from the response to this request https://www.whatdotheyknow.com/request/procedure_for_making_a_service_c#incoming-541579 that PHSO intend...
The results of the staff survey were made available in September 2013 - now nearly a year later they have still not been published. When will they be...
Cannot reasonably achieve more is just another way of saying no worthwhile outcome surely. Same box, different label.
So you contact the person you are making the complaint about. In my case it was Andy Comber. I asked him to explain his reasoning on the review of my...
Just for the record, the information which was published by PHSO on a public site, WDTK consisted of the names of staff members and their job titles....
I see that the figure shows a rise year after year. What is PHSO doing about missing NHS records - which is a breach of the law? How is the Ombudsman...
Well that says it all Brenda. If public bodies and NHS trusts are allowed to thumb their nose at the Ombudsman, what is the use of this costly, ineffi...
Does this mean you are speechless?
Oh what a tangled web we weave,
When first we practise to deceive!
Is it unkind to tell a grieving parent that investigating their child's avoidable death will provide no worthwhile outcome?
If PHSO keep lying to the public then they will get caught out - as in this instance and a number of others listed on this site. Once you have a reput...
Hi Fiona, you can read about it here: https://www.whatdotheyknow.com/request/use_of_powers_of_ombudsman
The methodology is to find the easiest way to close down or minimize the case against the public body. No wonder Dame Julie Mellor isn't transparent a...
The 4,000 cases will be for 2013 - 14 I expect. However the Morrish family went to the Ombudsman two years ago, so which year band does it fit into fo...
If you saw Panorama on Monday http://www.bbc.co.uk/programmes/b044p2gc Justice for sale. You will know how easy it is to have 'experts' give whateve...
Keeping a compliance record seems like a good idea to me. As complaints are supposed to drive reform then surely PHSO should have laid reports in fron...
