Your Trust's Patient Transport Services

Lianna made this Rhyddid Gwybodaeth request to Ealing Hospital NHS Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear Ealing Hospital NHS Trust,

I should be very grateful if you would answer these questions concerning your Trust's Patient Transport Services:

a)      What is the average wait for patients following their appointment to be taken home by patient transport?

b)      How many times in each year since 2009 did patients have to wait (i) 0 - 1 hour (ii) 1 - 2 hours  (iii) 2 – 3 hours (iv) 3 – 4 hours (v) more than 4 hours to be picked up following their appointment?

c)       What training is required in the contract for drivers of the patient transport?

d)      Please share the content of the training for drivers.

e)      How many hospital appointments were missed due to patient transport not delivering the patient in time in each year since 2009?

f)       What are your eligibility criteria for patient transport?

g)      How is this assessed? (e.g. over the phone, in person; in consultation with a doctor or other medical professional.)

h)      What questions do you ask of patients to assess their eligibility for patient transport?

i)        Is there an appeals process for those not deemed eligible for patient transport?

j)        What is your policy and/or eligibility criteria on escorts accompanying patients on transport?
 
k)      What is the average wait for patients following their appointment to be taken home by patient transport?

l)        How many times in each year since 2009 did patients have to wait (a) 0 - 1 hour (b) 1 - 2 hours  (c) 2 – 3 hours (d) 3 – 4 hours (e) more than 4 hours to be picked up following their appointment?

m)    What training is required in the contract for drivers of the patient transport?

n)      Please share the content of the training for drivers.

o)      How many hospital appointments were missed due to patient transport not delivering the patient in time in each year since 2009?

p)      What are your eligibility criteria for patient transport?

q)      How is this assessed? (e.g. over the phone, in person; in consultation with a doctor or other medical professional.)

r)       What questions do you ask of patients to assess their eligibility for patient transport?

s)       Is there an appeals process for those not deemed eligible for patient transport?

t)       What is your policy and/or eligibility criteria on escorts accompanying patients on transport?

Yours faithfully,

Lianna Etkind

FOI (EALING HOSPITAL NHS TRUST), Ealing Hospital NHS Trust

Dear Lianna,

Thank you for your Freedom of Information request.

Your request was received on 28th May 2014 and I am dealing with it under the terms of the Freedom of Information Act 2000.

Your reference number is: FOI/14/083

In some circumstances a fee may be payable and if that is the case, I will let you know. A fees notice will be issued to you, and you will be required to pay before we will proceed to deal with your request.

If you have any queries about this letter, please contact me. Please remember to quote the reference number above in any future communications.

A final decision on your request would normally be sent to you within 20 working days, however, there are some situations under the Act that could mean that the period for a final decision may be longer than this.

Should our final decision not reach you in time, please feel free to contact me via email to discuss any problems that may have arisen quoting the above reference number.

Kind regards

Satti Sekhon
Communications and Administrative Assistant to the Board Secretary

Corporate Affairs Department
Ealing Hospital NHS Trust, Uxbridge Road, Southall, UB1 3HW
Tel: 0208 967 5664 - Email: [email address]
[email address]

Incorporating the Community Services of Brent, Ealing and Harrow

If you wish to re-use the information that we provide and you do not specify this in your initial application for information then you must make a further request for its re-use as per the Re-Use of Public Sector Information Regulations 2005 www.opsi.gov.uk. This will not affect your initial information request.
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dangos adrannau a ddyfynnir

Sekhon Satwant (EALING HOSPITAL NHS TRUST), Ealing Hospital NHS Trust

1 Atodiad

  • Attachment

    Patient Transport Eligibility.jpg

    254K Download

 

Dear Lianna,

 

Thank you for your Freedom of Information request reference : FOI/14/083

 

Please see response as  highlighted in red below and supporting document
as attached.

 

We thank you for your interest in Ealing Hospital NHS Trust.

 

Kind regards

 

Satti Sekhon

Communications and Administrative Assistant to the Board Secretary

 

 

Corporate Affairs Department

Ealing Hospital NHS Trust, Uxbridge Road, Southall, UB1 3HW

Tel: 0208 967 5664 - Email: [1]satwant.sekhon@nhs.net 

[2][email address]

 

Incorporating the Community Services of Brent, Ealing and Harrow

 

If you wish to re-use the information that we provide and you do not
specify this in your initial application for information then you must
make a further request for its re-use as per the Re-Use of Public Sector
Information Regulations 2005 [3]www.opsi.gov.uk.  This will not affect
your initial information request.

 

 

 

 

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Subject: Freedom of Information request - Your Trust's Patient Transport
Services

 

Dear Ealing Hospital NHS Trust,

 

I should be very grateful if you would answer these questions concerning
your Trust's Patient Transport Services:

 

a)      What is the average wait for patients following their appointment
to be taken home by patient transport?

·         In 2014 so far, 81% of patients left within 60 minutes, 94%
within 90 minutes.

 

 

b)      How many times in each year since 2009 did patients have to wait
(i) 0 - 1 hour (ii) 1 - 2 hours  (iii) 2 – 3 hours (iv) 3 – 4 hours (v)
more than 4 hours to be picked up following their appointment?

 

[NICK                              Answer*:     

0-1 hour 1-2 hours 2-3 hours 3-4 hours
2009 5971 1758 128 41
2010 7259 2486 249 39
2011 6408 2414 323 58
2012 7082 1818 171 27
2013 6703 2364 277 41
2014 2509 pro 531 pro rata 43 pro 3 pro rata
rata rata

*NB this breakdown is by CALENDAR year (2014 up to end April)

   

c)       What training is required in the contract for drivers of the
patient transport? as stated in question below:

 

d)      Please share the content of the training for drivers.

 

·         ambulance crews/road staff attend training every 6 months.

·         Course headings as follows;

·         Policies

·         Customer Services

·         Communication

·         Infection Control

·         Vehicle Familiarisation

·         First Aid

·         AED/Monitor (HDU staff only)

·         Medical Gases

·         Manual Handling

·         Carry Chairs

·         Wheelchairs

·         Trolley Cots

·         Bariatric Training

 

 

e)      How many hospital appointments were missed due to patient
transport not delivering the patient in time in each year since 2009?

·         Whilst our Transport provider does record the patients’ arrival
times, if a patient is late we are not informed whether their appointment
has been missed. Our provider always informs clinics of potential
lateness, and the clinics will subsequently accommodate these patients
wherever possible.

 

f)       What are your eligibility criteria for patient transport?

·         Please see attached questionnaire to show Eligibility criteria

 

g)      How is this assessed? (e.g. over the phone, in person; in
consultation with a doctor or other medical professional.)

·         The patient’s GP makes the assessment for the initial transport
request, thereafter the Trust has a Transport assessment team who review
the patients in person.

 

h)      What questions do you ask of patients to assess their eligibility
for patient transport?

·         Please see attached questionnaire that is completed by medical
personnel- Note patients have to score 4 points to be eligible for
transport.

 

I)                    Is there an appeals process for those not deemed
eligible for patient transport?

·         If patient scores 3 points they are eligible to appeal to
Outpatient Manager

 

j)        What is your policy and/or eligibility criteria on escorts
accompanying patients on transport?

·         As stated in questionnaire attached – Escort may be permitted
for medical reasons

 

k)      What is the average wait for patients following their appointment
to be taken home by patient transport?

·         QUESTION REPEATED FROM ABOVE –(b)

 

l)        How many times in each year since 2009 did patients have to wait
(a) 0 - 1 hour (b) 1 - 2 hours  (c) 2 – 3 hours (d) 3 – 4 hours (e) more
than 4 hours to be picked up following their appointment?

·         QUESTION REPEATED FROM ABOVE –(b)

 

m)    What training is required in the contract for drivers of the patient
transport?

·         QUESTION REPEATED FROM ABOVE –(d)

 

n)      Please share the content of the training for drivers.

·         QUESTION REPEATED FROM ABOVE-(d)

 

o)      How many hospital appointments were missed due to patient
transport not delivering the patient in time in each year since 2009?

·          QUESTION REPEATED FROM ABOVE –(e)

 

p)      What are your eligibility criteria for patient transport?

·         QUESTION REPEATED FROM ABOVE

 

q)      How is this assessed? (e.g. over the phone, in person; in
consultation with a doctor or other medical professional.)

·         Completed by medical personnel in person or over the phone.

 

r)       What questions do you ask of patients to assess their eligibility
for patient transport?

[•            The patient’s GP makes the assessment for the initial
transport request, thereafter the Trust has a Transport assessment team
who review the patients in person

 

s)       Is there an appeals process for those not deemed eligible for
patient transport?

•             The patient’s GP makes the assessment for the initial
transport request, thereafter the Trust has a Transport assessment team
who review the patients in person 

 

t)       What is your policy and/or eligibility criteria on escorts
accompanying patients on transport?

·         QUESTION REPEATED FROM ABOVE (J)

 

Yours faithfully,

 

 

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