You are the only one experiencing problems with Horizon

john o'sullivan made this Rhyddid Gwybodaeth request to Post Office Limited

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Gwrthodwyd y cais gan Post Office Limited.

Dear Post Office Limited,
This phrase has been repeatedly used by witnesses under oath at Sir Wynn Williams Inquiry to describe what POL auditors/investigators said to them when ivestigating "Branch Losses".Did POL authorise this expression to be used?Did they insist on it?Did its staff decide independantly to use it?Who had legal oversight of the statements thus produced and fail to notice the potential wrongdoing in telling 800 people"they are the only one?"

Yours faithfully,

John O'Sullivan

Information Rights Team, Post Office Limited

Our ref: FOI2022/00151

Dear John,

Thank you for your request for information which was received on 20th
February. Your request is being considered under the terms of the Freedom
of Information Act 2000.

The Act requires that a response must be given promptly, and in any event
within 20 working days. We will therefore reply at the latest by 21st
March.

Please remember to quote the reference number above in any future
communications.

Yours sincerely,
Liesl Jackson

information.rights@postoffice.co.uk, Post Office Limited

1 Atodiad

Dear John O'Sullivan,

Please find attached the response relating to your Freedom of Information
request.

Kind regards,

Andy Jennings

Information Rights Team

Dear [email address],
Thank you for your reply.Given that the terms of the request "are very broad" can I ask who the relevant teams were you liased with?Did they include auditors,contract managers and others who might have used the phrase in question?Perhaps in the first instance you could look at who handled Baljeet Singh Sandhu's case and what advice he was given.Witness statement to Sir Wynn,Helpline para.15

Yours sincerely,

john o'sullivan

information.rights, Post Office Limited

Dear Mr O'Sullivan,

Thank you for your email.

We have nothing to add to our response letter of 21 March 2022. Should you wish to make a further request for recorded information, please be very clear as to the precise information you are requesting. The Information Commissioner’s Office (ICO) provides helpful guidance on how to request recorded information from public authorities, and you can access this via the following link:

https://ico.org.uk/your-data-matters/off...

Kind regards,

Andy Jennings

Information Rights Team

dangos adrannau a ddyfynnir

Dear information.rights,
Last nights BBC Panorama (25/04/22)had 4 people repeating that you told them they were the only one having problems with Horizon.Can you please check the Prosecution Files you hold for these people,Seema,Noel,Jo and Martin Griffiths.Nick Read has pledged a culture shift,perhaps it could start today?

Yours sincerely,

john o'sullivan

information.rights, Post Office Limited

Dear Mr O'Sullivan,

Thank you for your email.

As we explained in our previous email to you, we would be grateful if you could be very clear about the exact information you are requesting, as without that we are unable to carry out the necessary searches. However, it is worth noting that should you make a request for information concerning individuals, we may need to consider relevant FOIA exemptions, such as section 40, relating to personal data.

Kind regards,
Andy Jennings
Information Rights Team

dangos adrannau a ddyfynnir

Dear information.rights,
Thank you for the reply.I am only interested in your use of the phrase"You are the only one having problems with Horizon" and not who specifically you said this too.As the BBC Panorama progranne has named four individuals who had this said to them it would seem to be a good starting place and section 40 need not apply.You could just ask your Auditors/Contract Managers if they ever used this phrase or is that too simple?

Yours sincerely,

john o'sullivan

information.rights, Post Office Limited

Dear Mr O'Sullivan,

Thank you once again for your email.

We have nothing further to add to our letter of 21 March 2022 regarding your request for information relating to FOI2022/00151. We would like to remind you that the Freedom of Information Act only covers information that is recorded and held by a public authority. Should you have a further request for information, we would remind you to be very clear about what information you are seeking, otherwise we are unable to carry out the necessary searches.

Kind regards,

Andy Jennings
Information Rights Team

dangos adrannau a ddyfynnir