WTT Request Metropolitan Line COVID Special service

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Dear Transport for London,
You have WTT's freely available on website for normal times services but is there one which covers the complex COVID emergency service operating currently on the Metropolitan line. The website is giving contradicting information for the northern part of the line. Travel planner incidates services only running from Amersham/Chesham to Harrow/Watford but service level indicator advises a 15 minute through service from Amersham/Chesham to Baker Street. Hoping the WTT will confirm level of service.

Yours faithfully,
Tony Silcox

FOI, Transport for London

Dear Tony Silcox

 

Our ref: FOI-0229-2021/GH

 

Thank you for your request received by Transport for London (TfL) on 16
May 2020 asking for the WTT for the Metropolitan line.

 

Please note, the Government has announced a series of measures to tackle
the coronavirus. It is essential for London, that we continue to provide a
safe transport network for essential journeys.

 

In current circumstances, we are not able to answer FOI requests readily
and we ask that you please do not make a request to us at present.

 

Answering FOI requests will require the use of limited resources and the
attention of staff who could be supporting other essential activity. In
any event, please note that our response time will be affected by the
current situation and so you may wish to reconsider the timing of this
request. Please notify us as soon as possible if you would like to
withdraw your request at the current time.

 

Should you wish to proceed with the request we will aim to issue a
response by 15 June 2020 in accordance with the Freedom of Information Act
2000 and our information access policy. We publish a substantial range of
information on our website on subjects including operational performance,
contracts, expenditure, journey data, governance and our financial
performance. This includes data which is frequently asked for in FOI
requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Graham Hurt

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

dangos adrannau a ddyfynnir

 

References

Visible links
1. http://www.tfl.gov.uk/corporate/transpar...
2. http://www.tfl.gov.uk/
3. http://www.tfl.gov.uk/corporate/about-tfl/

Dear FOI,
I have taken your advice and withdrawn my request as I do not want to distract staff from more important activities in these difficult times.
I would like to comment that TFL website information on service levels is imprecise and sometimes inaccurate or conflictiing, especially on the extremities of some lines, particularly the Metropolitan Line which has complex service patterns. I suggest that more precise information would assist in reducing waiting times and thus possible overcrowding.

Yours sincerely,

Tony Silcox

FOI, Transport for London

Dear Tony Silcox

 

Thank you for withdrawing your request and your understanding at this
time.

 

I have however, received a quick response to your request, which I hope
you will find useful.

 

The COVID-19 emergency service operated by the Metropolitan Line was never
created as an official timetable plan.

 

Like most other lines, the Metropolitan line chose to operate their own
“local” service plan. Over the weeks of lockdown this evolved from a
series if shuttles, Amersham-Harrow and Chesham-Watford to a through
service between Amersham/Chesham/Watford and Baker Street.

 

Because these were local plans and not formally timetabled, the usual
timetable data could not be uploaded to the Journey Planner system.

 

As of yesterday, Monday, 18 May, the line has now reverted to operation of
the Working Timetable (No.341) as published on the TfL website and
therefore the service and Journey Planner should now be back in sync.

 

Kind regards

 

Graham Hurt

 

FOI Case Management Team

 

dangos adrannau a ddyfynnir

 

References

Visible links
1. http://www.tfl.gov.uk/corporate/about-tfl/

Dear FOI,
Thank you Graham Hurt for your reply and taking the time to explain the situation on the Metropolitan Line. I can understand better now why the information available on the website was not always precise and it is good to see local initiative being applied in these difficult times

Yours sincerely,

Tony Silcox