Works at Charlestown Tower Blocks

Charlestown Towers Tenants Action Group (CTTAG) made this Rhyddid Gwybodaeth request to Northwards Housing Limited

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Mae'r ymateb i'r cais hwn yn hwyr iawn. Yn ôl y gyfraith, ym mhob amgylchiad, dylai Northwards Housing Limited fod wedi ymateb erbyn hyn. (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

Charlestown Towers Tenants Action Group (CTTAG)

Dear Northwards Housing Limited,

This request for information has been made by this means due to the failure of the following Liaison staff NOT responding to emails sent to them. Despite emails sent to those responsible for tenants Liaison namely Nichola White from Northwards and Phil Rutter, David O'Connor and Jenna Livesey of Mears they never respond and that's despite they send you letters saying if you have any questions contact them.

These questions relate to the following Tower Blocks: Rusland Court M9 7HG, Kentmere Court M9 7HU, Somerton Court M9 7HS, Cartmel Court M9 7HT, Deepdale Court M9 7HX

1. What are you planning to do about residents pets that will be affected by the noise of the works. Many residents have different pets, cats, reptiles, birds, all these especially reptiles can be shocked to death with loud noises.
Will Northwards and Mears be giving protection to them and paying for replacements should they die due to the noise? will noise me limited in residents flats that do have animals?

2. Why are residents being forced to have smart meters installed in their homes?, this is spyware but also has health issues connected to them as they use 3G, 4G and 5G technology and this can affect peoples health. Residents should have been consulted before this technology is being forced on them by Switch2 and also local electricity companies as fitting electricity smart meters to all properties is not acceptable and should be down to personal choice.

3. Why was no residents consulted on the designs of the new windows being fitted to the tower blocks? the windows are smaller than what they currently are, they are also locked so open no more than a few inches and that is a safety issue, as should there be a fire in a property and fire service have to evacuate people through windows then there is no way to open the window fully and get out without forcing and destroying whole of window to get access. There is also the strange design of the windows in the living room that you have removed the side windows so they are now fixed and can no longer be opened. This is a bad choice as in windy weather it may be too windy to open main windows but the side windows allow ventilation and not cause any problems. The bottom panels of windows should have been full glass too as many residents want as much natural light into their flats as possible but having it all blocked off it means lights need to be on when there is no need for them so that's an energy drain when natural light would have been more logical. As the whole windows were being replaced the balconies should have been brought back, they were removed in the first place without any consultation with residents and this had a bad effect in that people could not experience social interaction with their neighbours, when balconies were there people could stand there and chat with their neighbours but when it was all closed off they lost that ability and now people are enclosed in a box with no social real time interaction with others. At the very least tenants should have been asked if they wanted their balconies back.
The bedroom windows are also a bad design as you have removed two open windows to one fixed and one partially open window that only opens a few inches. This removes ability to properly ventilate rooms in hot weather when you have windows that do not open. Tenants should have been consulted on this design as many do not like or want it.

4. Will the electrical wiring in each property be checked and if necessary be rewired and new sockets be added as several tenants have lack of plug sockets but also sockets that are starting to crack with fatigue age.

5. Will all strip lighting in kitchens be replaced with long life LED tubes, these can be retrofitted to the current fitting and starter removed as LED tubes have their own internal starters. This would save the environment from waste of old neon glass tubes and also on a long term basis financially cheaper than replacing neon tubes.

6. Many residents have their own satellite dish as they can point it to satellites and view TV in their country of choice. many tenants are from countries outside the UK so are able to view programming in countries like Germany, Poland and Middle East Countries. Several tenants would like to keep their TV choice rather than the fixed SKY satellite that is currently fed into properties. Having a duel or triple LNB on the roof dish signals from other satellites can be fed to properties giving tenants the choice depending on their receiver. The LNB is cost minimal and keeps tenants happy.
SKY offers 865 channels of which 465 are free but majority are UK based and English language only.
ASTRA 19.2 offers 1255 channels of which over 700 are free and has a mix of English, German, French, Spanish, Portuguese, Russian, Ukrainian, Algerian, Turkish language.
HOTBIRD 13.0 offers 1720 channels and 804 of these are free and caters for Poland, UK, Iranian, Russian, Morocco, French, Armenian, Italian, Turkish, Ukrainian, UAE, Tunisian, Egypt, Kazakhstan, Somalia, Nigeria, Israel, Greek language.
Television is a connection with people who live in the UK with their birth homes and to remove that is like saying these people are not welcome as you have removed my right to access.
To fit double or triple LNB to the dish on the roof and set to 28.2, 19.2 and 13.0 satellites you are giving tenants a choice of over 3500 TV channels and access to nearly 2000 free channels of various languages and content.

7. A few tenants have specialised aerials near their windows, two is for Ham Radio, one is for aviation, will these be catered for during the renovations or will these tenants lose the ability to use these external aerials?

8. Will tenants still have the choice whether to have fire suppression systems installed in their properties, as this was not properly consulted on and was rushed into place without proper consideration on the correct devices used and design of the system.

9. Will kitchens be re-wallpapered and worktops replaced when windows are removed as many of these windows will damage the current wallpaper, tiles and also worktops as some are epoxy glued to window frame and damage will be had on removal of some windows.

10. Will all gas supplies be removed from the tower blocks as having gas in such a building is a danger to all tenants due to fire and also explosion. No one wants a Ronan Point explosion like that in London to happen.

11. Will all communal fire doors be replaced within the building?

12, Will the lifts be upgraded or replaced with modern technology and passenger cabins replaced. Far too many breakdowns are happening at each block using old technology and equipment that is not fit for purpose in 2020,

13. What is the exact work being planned on each tower block, apart from windows what other work will be done and will it all be done at the same time as windows or spread out over a longer term.

All the work being done has has no proper consultation with any tenants allowing them to give their views on things, it is them that have to live there and not just those that sit in an office and think that is what they would like.

Yours faithfully,

Charlestown Towers Tenants Action Group (CTTAG)

Yvette Newton, Northwards Housing Limited

Dear Charlestown Towers Tenants Action Group,

Your request is being looked into and the deadline for providing this information is 20 working days.

If you have any questions in the meantime please do not hesitate to contact me.

Thank You

Yvette Newton

Yvette Newton
Governance, Risk & Compliance Manager
Business Services
NORTHWARDS HOUSING
Hexagon Tower, Crumpsall Vale, Blackley, Manchester, M9 8GQ

0161 720 5877
07706 869 415

www.northwardshousing.co.uk
Registered Company number - 05435061

Please consider the environment - do you really need to
print this email?

Northwards Housing - a not for profit arms length management company managing City Council homes in North Manchester.

Confidentiality: This e-mail and attachments are intended for the
above named only and may be confidential. If you have received this in error please notify the sender immediately then permanently delete the message from your computer.

Viruses: We have taken steps to ensure that this e-mail and
attachments are free from any computer viruses. However, we advise that the recipient should carry out their own checks to confirm this. We cannot be held responsible for any loss or damage caused by virus infection.

dangos adrannau a ddyfynnir

Yvette Newton, Northwards Housing Limited

Further to your request for information dated 14th January 2020. I can confirm that it does not comply with the requirements of a Freedom of Information (FOI) request. I feel your request would be better dealt with as a conversation with a member of Northwards staff. Your comments/questions are not for information that Northwards records.

If you want to contact me direct and let me have your details then I can arrange for the appropriate manager to investigate your comments.

Yours faithfully
Yvette Newton
Governance Manager

Charlestown Towers Tenants Action Group (CTTAG)

Dear Yvette Newton,
These questions are legitimate and can be answered by you. NORTHWARDS never respond to tenants emails regarding these questions, so asking them is not an option.
By refusing to answer the questions just shows the contempt northwards have towards tenants and hiding things from them.

Yours sincerely,

Charlestown Towers Tenants Action Group (CTTAG)

Charlestown Towers Tenants Action Group (CTTAG)

Dear Northwards Housing Limited,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Northwards Housing Limited's handling of my FOI request 'Works at Charlestown Tower Blocks'.

Failure to answer legitimate questions, so what has Northwards got to hide by refusing to answer.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/w...

Yours faithfully,

Charlestown Towers Tenants Action Group (CTTAG)

Charlestown Towers Tenants Action Group (CTTAG)

Dear Northwards Housing Limited,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Northwards Housing Limited's handling of my FOI request 'Works at Charlestown Tower Blocks'.

[ GIVE DETAILS ABOUT YOUR COMPLAINT HERE ]

Despite requesting an internal review you are still not responding. what has northwards got to hide by refusing to respond to legitimate questions

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/w...

Yours faithfully,

Charlestown Towers Tenants Action Group (CTTAG)

Yvette Newton, Northwards Housing Limited

Dear Charlestown Towers Tenants Action Group (CTTAG)
Request for an Internal Review
Further to your request dated 13 February 2020, we have sent a copy of your request to our Data Protection Officer (DPO) who has considered this matter. Having considered the advice provided carefully, we can confirm that Northwards does not hold the information which you have requested.
The FOIA only requires that recorded information be disclosed, subject to any exemptions which may apply. This means Northwards is not required to create information in order to satisfy your request. However, as previously advised, Northwards recognises that issues and concerns have been raised which you seek answers to. Whilst we are unable to provide you with the information requested, the offer of a meeting to discuss the issues which you raise still stands. If you would like to arrange a meeting, please contact Yvette Newton at [email address] so that the necessary arrangements can be made.
Should you be dissatisfied with the outcome of this review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.