Windows 7 and XP Instances

Lee Murray made this Rhyddid Gwybodaeth request to First TransPennine Express Limited as part of a batch sent to 31 authorities
You only have a right in law to access information about the environment from this authority

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Gwrthodwyd y cais gan First TransPennine Express Limited.

Dear First TransPennine Express Limited,

I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the following questions;

1. How many instances of the Microsoft Windows 7 Operating System are currently in operation across your entire network? How many devices such as kiosks, lap tops etc are still running Windows 7?

2. How many instances of the Microsoft Windows XP Operating System are currently in operation across your entire network ? How many devices such as kiosks, lap tops etc are still running Windows XP?

3. Who is the officer responsible for maintaining and delivering legacy applications to all your users?
Thank you for your help.

Yours faithfully,

Lee Murray

TPE No-Reply,

Thanks for getting in touch.

Thank you for your email. We usually aim to respond to all contact within
5 working days, however it may take us up to 20 working days to respond
depending on the complexity of your complaint.

If your enquiry is regarding an upcoming journey, please call us on 0345
600 1671 and quote the reference number in the subject field of this

Delayed Journey?
If you are contacting us about a delay to your journey, the fastest and
easiest way to get this processed is by using our online portal.
Please visit our website and re-submit your claim using the following
We will ensure that your case with the above reference number is closed to
prevent any confusing double contact about your delay!

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within 24 hours. In light of the Covid-19 pandemic, if you are booking
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TP Customer Relations,

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Customer Relations Team

TransPennine Express



M1 9YB

Tel: 0345 600 1671


Reference: TPE-CR-0416794

Dear Lee Murray,

Thank you for contacting us regarding your query about the Trans Pennine
operating system.

Please accept my apology as I wont be able to provide you with this
information, as we do not fall under the Freedom of Information Act.

I hope you can understand and I appreciate this may have not been the
response you was looking for.

Please do no hesitate to contact us, if you need any further assistance.

Yours sincerely,


Customer Service Team

Please note that any future Delay Repay claims sent to this address cannot
be processed, and you will be advised to contact the Delay Repay team.
Details on how to apply for delay repay can be found on our website:

If you are planning a journey, or you already have a journey booked,
please ensure that you refer to Journey Check before you travel. This will
enable you to keep up to date with any potential changes to your planned

Trans Pennine Express Limited.

Registered in England No. 09111801. Registered office: 50 Eastbourne
Terrace, Paddington, London, W2 6LG.



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Transpennine Express,


Hi Lee

We'd love to hear how everything went with our customer service team.

[2]Let's go!
123 Mission Street, San Francisco, CA 94105


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