Windows 7 and XP Instances
Lee Murray made this Rhyddid Gwybodaeth request to First TransPennine Express Limited as part of a batch sent to 31 authorities
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This request has been closed to new correspondence. Contact us if you think it should be reopened.
Dear First TransPennine Express Limited,
I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the following questions;
1. How many instances of the Microsoft Windows 7 Operating System are currently in operation across your entire network? How many devices such as kiosks, lap tops etc are still running Windows 7?
2. How many instances of the Microsoft Windows XP Operating System are currently in operation across your entire network ? How many devices such as kiosks, lap tops etc are still running Windows XP?
3. Who is the officer responsible for maintaining and delivering legacy applications to all your users?
Thank you for your help.
Thanks for getting in touch.
Thank you for your email. We usually aim to respond to all contact within
5 working days, however it may take us up to 20 working days to respond
depending on the complexity of your complaint.
If your enquiry is regarding an upcoming journey, please call us on 0345
600 1671 and quote the reference number in the subject field of this
If you are contacting us about a delay to your journey, the fastest and
easiest way to get this processed is by using our online portal.
Please visit our website and re-submit your claim using the following
We will ensure that your case with the above reference number is closed to
prevent any confusing double contact about your delay!
If your contact is about our Passenger Assist service, we will respond
within 24 hours. In light of the Covid-19 pandemic, if you are booking
assistance for your upcoming journey with us please ensure that you have a
face covering whilst you receive your assistance. Our staff helping you at
our stations will also be wearing one to help protect you.
You can get train and journey information, book tickets and print your own
personal travel timetable on our website. Just go to www.tpexpress.co.uk
You can sign up for free journey alerts at www.journeycheck.com/tpexpress.
Please don’t try to reply to this automated email, as we will be unable to
Did you know that if you are unhappy with how we have handled a case we
can refer you to the Rail Ombudsman.
For full details, please ask us once we have processed your case. For more
information please read our Passenger’s Charter:
Register your interest for a #TalkTPE event
Please complete the following short survey and we'll be in touch regarding
an upcoming #TalkTPE event where you can join a video conference call to
speak directly to a TPE Manager - https://bit.ly/TalkTPEEvents
Customer Relations Team
ADMAIL 3878 FREEPOST
Tel: 0345 600 1671
Dear Lee Murray,
Thank you for contacting us regarding your query about the Trans Pennine
Please accept my apology as I wont be able to provide you with this
information, as we do not fall under the Freedom of Information Act.
I hope you can understand and I appreciate this may have not been the
response you was looking for.
Please do no hesitate to contact us, if you need any further assistance.
Customer Service Team
Please note that any future Delay Repay claims sent to this address cannot
be processed, and you will be advised to contact the Delay Repay team.
Details on how to apply for delay repay can be found on our website:
If you are planning a journey, or you already have a journey booked,
please ensure that you refer to Journey Check before you travel. This will
enable you to keep up to date with any potential changes to your planned
Trans Pennine Express Limited.
Registered in England No. 09111801. Registered office: 50 Eastbourne
Terrace, Paddington, London, W2 6LG.
We'd love to hear how everything went with our customer service team.
123 Mission Street, San Francisco, CA 94105
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