Wheelchair service details

North East London Commissioning Support Unit Nid oedd gan y wybodaeth y gofynnwyd amdani.

To the Clinical Commissioning Group,

I am emailing to request the following information under the Freedom of Information Act:

A) Please list the wheelchair services provided by the CCG, including:
i) The provider
ii) The geographical area covered
iii) Brief description of the provision covered
iv) The need level met (i.e. low, end of life, hospital discharge, etc)

B) For each instance where the answer to 'A i' is anything other than the CCG itself:
i) The date when the related contract began
ii) The annual cost of the contract to the CCG
iii) The annual cost of the service at the last point it was provided directly by the CCG
iv) The date when the current contract will expire

C) For each instance where the answer to 'A i' is the CCG
i) The annual cost to the CCG of the service for each of the following financial years: 2015/16, 2016/17, 2017/18 and 2018/19

D) The following information about wheelchair service use
i) The current total longest open episode of care for (a) adults and (b) children, in weeks
ii) The average waiting time in weeks for the following financial years: 2015/16, 2016/17, 2017/18 and 2018/19 (up until the date on which this request is received)
iii) The total annual spend on wheelchair services for the following financial years 2015/16, 2016/17, 2017/18 and 2018/19
iv) The total number of complaints relating to wheelchair services received for the following financial years 2015/16, 2016/17, 2017/18 and 2018/19 (and the outcome of complaints if possible)

I would like to receive this information electronically a spreadsheet if possible.

If the decision is made to withhold some of this information using exemptions in the Act, please inform me of that fact and cite the exemptions used.

If you need clarification please contact me at this email address. Under your section 16 duty to provide advice and assistance I would expect you to contact me if you find this request unmanageable in any way before the 20th working day.

I would be grateful if you could confirm in writing that you have received this request, and I look forward to hearing from you in the near future.

Yours faithfully,

Gareth Davies

CONTACTUS, England (NHS ENGLAND), North East London Commissioning Support Unit

Dear Customer,

 Thank you for your email.

 Please note our normal working hours are 08:00 to 18:00 from Monday to
Friday and we regret the delay in reply over the non-working hours.

 The Customer Contact Centre is experiencing a high volume of enquiries so
it may take us a little longer to respond. If you have raised a new
complaint, you will receive a separate acknowledgement within 3 working
days

For all other enquiries, we will get back to you as soon as we can. In the
meantime, you may find the following information helpful.

How can the Customer Contact Centre help me?

NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.

You may be able to find the answer you are looking for in our
[1]Frequently Asked Questions and our website explains how [2]to feedback
or make a complaint.

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?

If your enquiry or complaint is about secondary care, this includes
hospital care, NHS 111 services, mental health services, out-of-hours
services and community services such as district nursing you’ll need to
contact your local Clinical Commissioning Group (CCG). You can find their
contact details using the [3]NHS Choices service finder.

Do you provide medical advice?

No. Our advisors and not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.

If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?

You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.

You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?

You can find information about NHS England and our work on our [4]website.

No longer need our help?

If you no longer need our help and don’t want a response, please reply to
this email with ‘NO FURTHER ACTION REQUIRED’ in the title. We will then
close your enquiry.

 NHS England Customer Contact Centre

 How we use your information: Our privacy notices explains how we use,
share and store your personal information. You can find this on the NHS
England website [5]https://www.england.nhs.uk/privacy

 

dangos adrannau a ddyfynnir

FOI, England (NHS ENGLAND), North East London Commissioning Support Unit

Dear Mr Davies,

 

Thank you for your communication dated 27 July 2018.

 

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

 

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

 

If you have any queries about this request or wish to contact us again,
please email [1][NELCSU request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NELCSU request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [3][NELCSU request email]

 

‘Health and high quality care for all, now and for future generations’

dangos adrannau a ddyfynnir

FOI, England (NHS ENGLAND), North East London Commissioning Support Unit

Dear Mr Davies,

 

Re: Freedom of Information request (Our Ref: FOI-056963)

 

Thank you for your Freedom of Information (FOI) request dated 27 July
2018.

 

Your exact request was:

 

“A) Please list the wheelchair services provided by the CCG, including:

i) The provider

ii) The geographical area covered

iii) Brief description of the provision covered

iv) The need level met (i.e. low, end of life, hospital discharge, etc)

 

B) For each instance where the answer to 'A i' is anything other than the
CCG itself:

i) The date when the related contract began

ii) The annual cost of the contract to the CCG

iii) The annual cost of the service at the last point it was provided
directly by the CCG

iv) The date when the current contract will expire

 

C) For each instance where the answer to 'A i' is the CCG

i) The annual cost to the CCG of the service for each of the following 
financial years: 2015/16, 2016/17, 2017/18 and 2018/19

 

D) The following information about wheelchair service use

i) The current total longest open episode of care for (a) adults and (b)
children, in weeks

ii) The average waiting time in weeks for the following financial years:
2015/16, 2016/17, 2017/18 and 2018/19 (up until the date on which this
request is received)

iii) The total annual spend on wheelchair services for the following
financial years 2015/16, 2016/17, 2017/18 and 2018/19

iv) The total number of complaints relating to wheelchair services
received for the following financial years 2015/16, 2016/17, 2017/18 and
2018/19 (and the outcome of complaints if possible) ”

NHS England holds some information in relation to your request.

 

It may help if we explain that the NHS in England is not a single
organisation but is made up of a range of organisations such as Hospitals,
Clinical Commissioning Groups (CCGs) and Ambulance Trusts. NHS England is
responsible for commissioning primary care services such as GP and dental
surgeries, as well as some specialised secondary care services. Therefore,
any recorded information NHS England may be able to provide in response to
an FOI request will generally relate to the services NHS England
commissions. For information on commissioned services and the types of
information NHS England holds can be found on our [1]website and
[2]publication scheme. For further information on the NHS, its structure
and other NHS organisations please refer to NHS Choices [3]here.

 

In relation to question A, B & C, this information is not held by NHS
England and may be held by CCG’s. As such, you may wish to redirect your
enquiry to individual CCGs. You can find CCG contact information on the
NHS Choices website at the following web link:

 

[4]http://www.nhs.uk/ServiceDirectories/Pag...

 

 

In relation to question D, NHS England holds this information. However, as
the information held is in the public domain, we will under Section 21 of
the FOI Act (information accessible to the applicant by other means) refer
you to the published source.

 

[5]https://www.england.nhs.uk/wheelchair-se...

 

 

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to:

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Email: [6][NELCSU request email]

 

Please quote the reference number FOI-056963 in any future communications.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [7][email address]  

Website: [8]www.ico.org.uk

 

Please note there is no charge for making an appeal.

 

Please be aware that in line with the Information Commissioner’s directive
on the disclosure of information under the FOI Act, your request will be
anonymised and published on our website as part of our disclosure log.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [9][NELCSU request email].

 

Yours sincerely,

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [NELCSU request email]

 

dangos adrannau a ddyfynnir