What guidance is given to DWP staff in recognising and applying 'common sense' and 'doing the right thing'?

Roedd y cais yn rhannol lwyddiannus.

Dear Department for Work and Pensions,

What available information/advice/guidance is given to DWP staff in recognising and applying 'common sense' and 'doing the right thing' to their duties please?

I'm looking for guidance or advice given at all levels, from say, Case Managers, all the way up to including senior management. If the scope needs limiting, I'd suggest around Universal Credit, and interpreting regulations around it, and in Mandatory Reconsiderations.

Yours faithfully,

Mark Abraham

DWP freedom-of-information-requests, Adran Gwaith a Phensiynau

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Operations FOI Team,

13 Atodiad

Dear Mark Abraham,

I am writing in response to your request for information, received 21
August.

Your response is attached

Yours sincerely,

DWP Operations FOI Team