Dear Department for Work and Pensions,
What available information/advice/guidance is given to DWP staff in recognising and applying 'common sense' and 'doing the right thing' to their duties please?
I'm looking for guidance or advice given at all levels, from say, Case Managers, all the way up to including senior management. If the scope needs limiting, I'd suggest around Universal Credit, and interpreting regulations around it, and in Mandatory Reconsiderations.
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