Dear Cheltenham Borough Homes,
I would like to request the following information under the freedom of Information Act
Who developed your corporate website?
What is the software that is used for managing the corporate website?
Is your corporate website managed internally or externally?
If externally, who do you use to manage your corporate website?
If internally, which team is responsible for managing the corporate website?
Do you host your corporate website internally or externally?
If externally, do you use a cloud solution or via a 3rd party hosting provider and who are they?
Do you have an offline development platform for your website?
If so, how does this work?
Does your corporate website offer interactive services where tenants are able to log in?
If so, what services are tenants able to use when registered and logged in?
Do these services connect to any other applications? (e.g. Housing Application)
If so, what is the application name?
Who is responsible for backup and recovery of your corporate website?
Do you have 24/7 support for your corporate website?
How often is your corporate website backed up?
What is the recovery process for your corporate website?
What is your agreed timescale for recovery time of your corporate website?
Thank you for your email. I will be out of the office until 8 September.
If your message is urgent please resend to Heather Roberts at
This email (and any attachments) is strictly confidential and is intended
for the use of the addressee only. If you are not the addressee please
notify the sender at Cheltenham Borough Homes (CBH) and delete the message
and any attachments. Emails are virus checked, however, CBH does not
accept any liability for any loss or damage. The security of any
information sent by email to CBH cannot be guaranteed. Any information
sent to CBH may be copied to Cheltenham Borough Council officials or
outside agencies in line with legislation. www.cheltborohomes.org
Cheltenham Borough Homes Ltd
Registered Office: Cheltenham House, Clarence Street, Cheltenham GL50 3JR
Registered in England and Wales No 4587658
Dear Mr Jones,
Further to your request under Freedom of Information I attach a document with a response to your questions.
We are a non-profit making, Arms Length Management Organisation
(ALMO) with responsibility for the management and maintenance of
Cheltenham Borough Council's housing stock. More information about
us can be found on our website at www.cheltborohomes.org
Should you have any queries regarding the way in which your request
for information has been handled then please write to Adam Waller,
Business Support Manager, Cheltenham Borough Homes Ltd, Cheltenham House, Clarence Street, Cheltenham, GL50 3JR. If you are
dissatisfied with our response you have a right of appeal. In the
first instance please forward your appeal to Nicola Templeman, Head
of Strategy and Business Co-ordination, Cheltenham Borough Homes
Ltd, Cheltenham House, Clarence Street, Cheltenham, GL50 3JR. Your
appeal will be considered and a response sent to you within 10
working days. Compliance with the Data Protection Act 1998 is
overseen by the Information Commissioner Office (ICO). If you are
still not happy with this decision you have a further right of
appeal to the Information Commissioner, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF or go through their website at
Business Support Officer - Cheltenham Borough Homes
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