Water pressure

R LEGG made this Rheoliadau Gwybodaeth Amgylcheddol request to Thames Water
You only have a right in law to access information about the environment from this authority


This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Gwrthodwyd y cais gan Thames Water.

Dear Thames Water,

When was the water pressure dropped in Northolt.
What pressure is it at the moment.
When is the water pressure going to be reinstated to its old level.
If not why not.

Yours faithfully,

Richard Legg

Thames Water

Thank you for contacting the team at Thames Water

This is an automated response to let you know we have received your email.
We will investigate your enquiry and respond to you within ten working
days. We will use the contact details you have provided and may contact you
by phone, email or write you a letter.

You might require our urgent assistance - for example, because you need us
to visit your property or to repair part of our water or wastewater
network, If so, please call us 24 hours a day on 0845 9200 800.

If you wish to let us know that we have a leak on our pipework, you can
call our free leakline number which on 0800 714614.

If you have concerns about your water bill, meter readings or payments that
requires our earlier attention, please call 0845 9200 888 with your
ten-digit account number to hand.

Regards,
The Thames Water Team

Find juggling your finances a struggle? Spread your bill payments by setting up a Direct Debit . You stay in control with advance notice of your payments and a choice of payment dates. Visit http://www.thameswater.co.uk

Thames Water Limited (company number 2366623) and Thames Water Utilities Limited (company number 2366661) are companies registered in England and Wales each with their registered office at Clearwater Court, Vastern Road, Reading, Berkshire, RG1 8DB. This email is confidential and intended solely for the use of the individual to whom it is addressed. Any views or opinions presented are solely those of the author and do not necessarily represent those of Thames Water Limited or its subsidiaries. If you are not the intended recipient of this email you may not copy, use, forward or disclose its contents to any other person; please notify our Computer Service Desk on +44 (0) 118 959 3587 and destroy and delete the message and any attachments from your system.

For more information on Thames Water visit our web site at http://www.thameswater.co.uk.

Our vision: If customers had a choice, they would choose Thames Water.

customer.feedback@thameswater.co.uk, Thames Water

Thames Water
Customer Relations
Customer Services
P.O. Box 436
Swindon
SN38 1TU

Telephone: 08457 200897
Fax: 01793 424291
E-mail: [Thames Water request email]

18 December 2009

Our Ref: 622063

Water pressure

Dear Mr Legg

Thank you for your email of 10 December 2009.

I understand you would like to know when the water pressure dropped in
Northolt, I am sure you will
appreciate we have 8.5 million customers in London alone. So that I can
investigate your enquiry, can
you provide me with your full address details.

Once I am in receipt of this, I will be happy to assist you further.

I look forward to hearing from you shortly.

Yours sincerely

Rachel Teal
Customer Relations

Visit www.thameswater.co.uk to use our on-line forms or to find out about
paperless billing

Find juggling your finances a struggle? Spread your bill payments by setting up a Direct Debit . You stay in control with advance notice of your payments and a choice of payment dates. Visit http://www.thameswater.co.uk

Thames Water Limited (company number 2366623) and Thames Water Utilities Limited (company number 2366661) are companies registered in England and Wales each with their registered office at Clearwater Court, Vastern Road, Reading, Berkshire, RG1 8DB. This email is confidential and intended solely for the use of the individual to whom it is addressed. Any views or opinions presented are solely those of the author and do not necessarily represent those of Thames Water Limited or its subsidiaries. If you are not the intended recipient of this email you may not copy, use, forward or disclose its contents to any other person; please notify our Computer Service Desk on +44 (0) 118 959 3587 and destroy and delete the message and any attachments from your system.

For more information on Thames Water visit our web site at http://www.thameswater.co.uk.

Our vision: If customers had a choice, they would choose Thames Water.

Dear Rachel Teal,
My request was only for Northolt not the whole of London.
My concern has been that I and several near neighbours have had very low water pressure for several years now and it has not been restored.
So the area of concern is from the Target roundabout on the A40 to Yeading roundabout which can only be served by 2 main water pipes bounded by the golf links course and Northolt library.

Yours sincerely,

R LEGG

Thames Water

Thank you for contacting the team at Thames Water

This is an automated response to let you know we have received your email.
We will investigate your enquiry and respond to you within ten working
days. We will use the contact details you have provided and may contact you
by phone, email or write you a letter.

You might require our urgent assistance - for example, because you need us
to visit your property or to repair part of our water or wastewater
network, If so, please call us 24 hours a day on 0845 9200 800.

If you wish to let us know that we have a leak on our pipework, you can
call our free leakline number which on 0800 714614.

If you have concerns about your water bill, meter readings or payments that
requires our earlier attention, please call 0845 9200 888 with your
ten-digit account number to hand.

Regards,
The Thames Water Team

Find juggling your finances a struggle? Spread your bill payments by setting up a Direct Debit . You stay in control with advance notice of your payments and a choice of payment dates. Visit http://www.thameswater.co.uk

Thames Water Limited (company number 2366623) and Thames Water Utilities Limited (company number 2366661) are companies registered in England and Wales each with their registered office at Clearwater Court, Vastern Road, Reading, Berkshire, RG1 8DB. This email is confidential and intended solely for the use of the individual to whom it is addressed. Any views or opinions presented are solely those of the author and do not necessarily represent those of Thames Water Limited or its subsidiaries. If you are not the intended recipient of this email you may not copy, use, forward or disclose its contents to any other person; please notify our Computer Service Desk on +44 (0) 118 959 3587 and destroy and delete the message and any attachments from your system.

For more information on Thames Water visit our web site at http://www.thameswater.co.uk.

Our vision: If customers had a choice, they would choose Thames Water.

customer.feedback@thameswater.co.uk, Thames Water

1 Atodiad

Thames Water
Customer Relations
Customer Services
P.O. Box 436
Swindon
SN38 1TU

Telephone: 08457 200897
Fax: 01793 424291
E-mail: [Thames Water request email]

06 January 2010

Our Ref: 622063

Water pressure

Dear Mr Legg

Thank you for your email of 29 December 2009.

While I understand that you require information on the water pressure for
Northolt, I would be able to
assist you further if you provide your full address details.

Unfortunately, we are unable to assist unless the requested information is
provided, as we may wish
to arrange a convenient appointment to visit you.

I trust this information explains our position.

Yours sincerely

Emma Heaton-Caffin
Customer Relations

Enc. The Thames Water quality promise leaflet

Visit www.thameswater.co.uk to use our on-line forms or to find out about
paperless billing

Find juggling your finances a struggle? Spread your bill payments by setting up a Direct Debit . You stay in control with advance notice of your payments and a choice of payment dates. Visit http://www.thameswater.co.uk

Thames Water Limited (company number 2366623) and Thames Water Utilities Limited (company number 2366661) are companies registered in England and Wales each with their registered office at Clearwater Court, Vastern Road, Reading, Berkshire, RG1 8DB. This email is confidential and intended solely for the use of the individual to whom it is addressed. Any views or opinions presented are solely those of the author and do not necessarily represent those of Thames Water Limited or its subsidiaries. If you are not the intended recipient of this email you may not copy, use, forward or disclose its contents to any other person; please notify our Computer Service Desk on +44 (0) 118 959 3587 and destroy and delete the message and any attachments from your system.

For more information on Thames Water visit our web site at http://www.thameswater.co.uk.

Our vision: If customers had a choice, they would choose Thames Water.