Warmfront Scheme
D. Speers made this Rhyddid Gwybodaeth request to Adran yr Amgylchedd, Bwyd a Materion Gwledig
This request has been closed to new correspondence. Contact us if you think it should be reopened.
Dear Sir or Madam,
DECC have referred me to your Dept and in seeking answers I am copying you in on my questions to DECC which they have stated they do not hold information on. I have since found out that question number 1 was covered in Parliament recently and these are the other points I need answers on please.
2) What percentage of these 275 complaints received since April this year were regarding incorrect boiler installations?
3) Are the installers chosen by Warmfront,the schemes preferred suppliers?
4) As suppliers of Government services are Warmfront/Warmsure/Eaga subject to the Goods and Services Act
5) What percentage of Warmfront's implementation costs were
allocated for subsequent repair work by their preferred suppliers?
6) Do Warmfront/Warmsure/Eaga seek tender bids from preferred suppliers
A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/wa...
Yours faithfully,
D. Speers
Thank you for your email.
We have a target of replying to all emails within 15 working days.
If you need a reply before then, please call the Defra Helpline on 08459
33 55 77.
Many thanks,
Customer Contact Unit
Department for Environment, Food and Rural Affairs (Defra)
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Dear Helpline, Defra (CCU),
12 July 2009
Your response to my FOI request is now overdue and you are breaking the law. Please respond within the next 48 hours otherwise I shall bringing this situation to the attention of the ICO.
Yours sincerely,
D. Speers
Thank you for your email.
We have a target of replying to all emails within 15 working days.
If you need a reply before then, please call the Defra Helpline on 08459
33 55 77.
Many thanks,
Customer Contact Unit
Department for Environment, Food and Rural Affairs (Defra)
This email and any attachments is intended for the named recipient only.
If you have received it in error you have no authority to use, disclose,
store or copy any of its contents and you should destroy it and inform
the sender.
Whilst this email and associated attachments will have been checked
for known viruses whilst within Defra systems we can accept no
responsibility once it has left our systems.
Communications on Defra's computer systems may be monitored and/or
recorded to secure the effective operation of the system and for other
lawful purposes.
Dear Department for Environment, Food and Rural Affairs,
Please pass this on to the person who conducts Freedom of Information reviews.
I am writing to request an internal review of Department for Environment, Food and Rural Affairs's handling of my FOI request 'Warmfront Scheme'.
I have asked for specific information regarding Warmfront scheme:
2) What percentage of the complaints received since April this year were regarding incorrect boiler installations?
3) Are the installers chosen by Warmfront,the schemes preferred suppliers?
4) As suppliers of Government services are Warmfront/Warmsure/Eaga subject to the Goods and Services Act
5) What percentage of Warmfront's implementation costs were allocated for subsequent repair work by their preferred suppliers?
6) Do Warmfront/Warmsure/Eaga seek tender bids from preferred suppliers
A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/wa...
Yours faithfully,
D. Speers
Thank you for your email.
We have a target of replying to emails within 15 working days. If you
need a reply before then, please call the Defra Helpline on 08459 33 55
77.
If your email is part of an organised campaign you will not receive an
individual response from us but may find the answer to your concerns on
Defra Online:
[1]http://www.defra.gov.uk/corporate/about/...
Some of the answers to current hot topics the public are asking can be
found here:
[2]http://www.defra.gov.uk/corporate/about/...
Regards
Customer Contact Unit
Defra
Department for Environment, Food and Rural Affairs (Defra)
This email and any attachments is intended for the named recipient only.
If you have received it in error you have no authority to use, disclose,
store or copy any of its contents and you should destroy it and inform
the sender.
Whilst this email and associated attachments will have been checked
for known viruses whilst within Defra systems we can accept no
responsibility once it has left our systems.
Communications on Defra's computer systems may be monitored and/or
recorded to secure the effective operation of the system and for other
lawful purposes.
References
Visible links
1. http://www.defra.gov.uk/corporate/about/...
2. http://www.defra.gov.uk/corporate/about/...
Dear Helpline, Defra (CCU),
Thank you and please be advised as I have waited 5 months for a response to date I am now looking forward to your 15 working day target being met.
Yours sincerely,
D. Speers
Thank you for your email.
We have a target of replying to emails within 15 working days. If you
need a reply before then, please call the Defra Helpline on 08459 33 55
77.
If your email is part of an organised campaign you will not receive an
individual response from us but may find the answer to your concerns on
Defra Online:
[1]http://www.defra.gov.uk/corporate/about/...
Some of the answers to current hot topics the public are asking can be
found here:
[2]http://www.defra.gov.uk/corporate/about/...
Regards
Customer Contact Unit
Defra
Department for Environment, Food and Rural Affairs (Defra)
This email and any attachments is intended for the named recipient only.
If you have received it in error you have no authority to use, disclose,
store or copy any of its contents and you should destroy it and inform
the sender.
Whilst this email and associated attachments will have been checked
for known viruses whilst within Defra systems we can accept no
responsibility once it has left our systems.
Communications on Defra's computer systems may be monitored and/or
recorded to secure the effective operation of the system and for other
lawful purposes.
References
Visible links
1. http://www.defra.gov.uk/corporate/about/...
2. http://www.defra.gov.uk/corporate/about/...
Gadawodd D. Speers anodiad ()
Oh that they were as efficient with remit as they are with electronic acknowledgment!!
Dear Helpline, Defra (CCU),
Why is this still outstanding please?
Yours sincerely,
D. Speers
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Gadawodd D. Speers anodiad ()
Lots of 'fish wrestling' going on with this one and it would be good to discover just how many dissatisfied Warmfront customers are out there. It appears the Dept of Energy and Climate Change (DECC) have only recorderd the number of complaints it has received since the beginning of April this year and up until the end of May DECC has received 275 expressions of dissatisfaction with the scheme .....THATS OVER 137 PER MONTH!:O()