Vulnerable tenants and repairs policies

Gwrthodwyd y cais gan Camden Borough Council.

Dear Camden Borough Council,

Please provide the following information :

(1) A FULL copy of any and all vulnerable tenants policies and protocols that apply across the housing directorate.

(2) All screenshots of electronic records across the housing directorate whereby this status can be flagged ( e.g. show the page where the information is stored).

(3) Provide details of safeguarding training council housing management undertake including at what level and who provides and how often.

(4) Provide details of the repairs policy and the priority categories that apply when a repair is ordered AND the tenant is recorded as vulnerable.

(5) Provide details of the redecoration policy as it applies to vulnerable and disabled tenants whereby damage is caused to the property outside 'wear and tear' and the tenant is unable to themselves redecorate

(6) Camden offer redecoration vouchers to some tenants including tenants in the above categories. In the FULL knowledge they can not manage this and that the Origin handyperson service no longer decorates.

Given this and in light of the fact that this policy puts vulnerable and disabled tenants at disadvantage solely due to their disability, please provide a copy of the Equality Impact Assessment required for such a withdrawal of support.

Please also denote which committee of sub committee or working group approved the policy whereby disabled and vulnerable tenants would be refused decorations. Including for eg where they have been flooded out by poorly maintained roofs, gutters and where property damage is caused by severe rising damp ( common egs)

Yours faithfully,

Nicole Murray

FOI, Camden Borough Council

Dear Ms Murray.

 

FREEDOM OF INFORMATION ACT 2000 – FOI12889.

 

Thank you for your request dated 19/06/19. We are dealing with it under
the Freedom of Information Act 2000.  

 

You will receive a response by 18/07/19 which is 20 working days (from the
day after the request is received) as defined by the Act. 

 

Please check your spam folder in case our response may arrive there.

 

If we need to ask you to clarify your request we will contact you. If we
do ask for clarification and you don’t provide it your request will lapse
so please read carefully any correspondence we send you about your
request.

 

We will provide information electronically where possible. If you need an
alternative format e.g. large print etc. please let me know. 

 

There may be a fee payable for this information. We will let you know if
this is the case and explain how to pay it and what your options are.

 

If you have any queries or concerns then please contact me at the email
address above.

 

We do not give our consent for any names and contact details provided in
this response to be sent marketing material. Any such use will be reported
to the ICO as a breach of General Data Protection Regulations and the
Privacy and Electronic Communication Regulations.

 

Further information is also available from the Information Commissioner’s
Office at [1]www.ico.org.uk, telephone 0303 123 1113, Email: 
[2][email address].

 

Yours sincerely,

 

 

Kieran Heneghan  
Information & Records Management Officer

Law and Governance

Corporate Services

London Borough of Camden

Telephone:    020 7974 4022
Web:              [3]camden.gov.uk

10
5 Pancras Square
London N1C 4AG

Please consider the environment before printing this email.

 

From: Alea <[FOI #583876 email]>
Sent: 19 June 2019 09:00
To: FOI <[Camden Borough Council request email]>
Subject: Freedom of Information request - Vulnerable tenants and repairs
policies

 

Dear Camden Borough Council,

Please provide the following information :

(1) A FULL copy of any and all vulnerable tenants policies and protocols
that apply across the housing directorate.

(2) All screenshots of electronic records across the housing directorate
whereby this status can be flagged ( e.g. show the page where the
information is stored).

(3) Provide details of safeguarding training council housing management
undertake including at what level and who provides and how often.

(4) Provide details of the repairs policy and the priority categories that
apply when a repair is ordered AND the tenant is recorded as vulnerable.

(5) Provide details of the redecoration policy as it applies to vulnerable
and disabled tenants whereby damage is caused to the property outside
'wear and tear' and the tenant is unable to themselves redecorate

(6) Camden offer redecoration vouchers to some tenants including tenants
in the above categories. In the FULL knowledge they can not manage this
and that the Origin handyperson service no longer decorates.

Given this and in light of the fact that this policy puts vulnerable and
disabled tenants at disadvantage solely due to their disability, please
provide a copy of the Equality Impact Assessment required for such a
withdrawal of support.

Please also denote which committee of sub committee or working group
approved the policy whereby disabled and vulnerable tenants would be
refused decorations. Including for eg where they have been flooded out by
poorly maintained roofs, gutters and where property damage is caused by
severe rising damp ( common egs)

Yours faithfully,

Nicole Murray

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[4][FOI #583876 email]

Is [5][Camden Borough Council request email] the wrong address for Freedom of Information
requests to Camden Borough Council? If so, please contact us using this
form:
[6]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[7]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[8]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

dangos adrannau a ddyfynnir

Bryant, Tanya, Camden Borough Council

4 Atodiad

Dear Ms Murray,

 

I write to seek clarification for you request. Your requested the
following:

 

(1) A FULL copy of any and all vulnerable tenants policies and protocols
that apply across the housing directorate.

(2) All screenshots of electronic records across the housing directorate
whereby this status can be flagged ( e.g. show the page where the
information is stored).

(3) Provide details of safeguarding training council housing management
undertake including at what level and who provides and how often.

(4) Provide details of the repairs policy and the priority categories that
apply when a repair is ordered AND the tenant is recorded as vulnerable.

(5) Provide details of the redecoration policy as it applies to vulnerable
and disabled tenants whereby damage is caused to the property outside
'wear and tear' and the tenant is unable to themselves redecorate

(6) Camden offer redecoration vouchers to some tenants including tenants
in the above categories. In the FULL knowledge they can not manage this
and that the Origin handyperson service no longer decorates.

Given this and in light of the fact that this policy puts vulnerable and
disabled tenants at disadvantage solely due to their disability, please
provide a copy of the Equality Impact Assessment required for such a
withdrawal of support.

Please also denote which committee of sub committee or working group
approved the policy whereby disabled and vulnerable tenants would be
refused decorations. Including for eg where they have been flooded out by
poorly maintained roofs, gutters and where property damage is caused by
severe rising damp ( common egs)

 

With regards to Q2 Can you please clarify what type of screenshot you are
looking for,  is this a screen shot of all our flagged tenants or are you
seeking a screen shot of an example of a flagged record?

 

Please note that we are unable to provide any information which would
identify individuals as this information would be exempt under Section
40(2) Sensitive Personal Data.

 

Please can you provide the clarification within 3 weeks of today – by the
 1^st August  2019. Please send it to [1][Camden Borough Council request email] quoting the
reference number above.

 

Upon receipt of your clarified request we will resume the Section 10
statutory response timescales. However if you do not provide the
clarification by the date requested your request will lapse and we will
close the case. 

 

Sincerely,

 

Tanya Bryant
Information and Records Management Officer
Law and Governance
Corporate Services
London Borough of Camden

Telephone:   0207 974 2850
Web:             [2]camden.gov.uk

5 Pancras Square
London N1C 4AG

[3][IMG] [4][IMG][5][IMG][6][IMG]

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References

Visible links
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2. http://www.camden.gov.uk/
3. https://www.facebook.com/LBCamden
4. https://www.linkedin.com/company/london-...
5. https://twitter.com/camdencouncil
6. file:///tmp/callto:tel:0207%20974%202850
7. http://www.camden.gov.uk/privacystatement

Dear Tanya Bryant
're Q2. Of course I am not looking for lists of vulnerable tenants. I am requesting screenshots of blank pages where said information is held.

This should be easy to do. If you have to populate the screen to produce then just use A Person and the town hall address. As is standard on draft examples.

Yours sincerely,

Ms Murray

Dear Camden Borough Council,

You have failed to respond despite clarification being provided on 11th July 2019.

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Camden Borough Council's handling of my FOI request 'Vulnerable tenants and repairs policies'.

[ GIVE DETAILS ABOUT YOUR COMPLAINT HERE ]

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/v...

Yours faithfully,

Ms Murray

FOI, Camden Borough Council

6 Atodiad

Dear Ms Murray.

 

Thank you for your email.

 

Your clarification was received on 18-07-19 which means that we have until
12-08-19 to respond – although you may receive it before this date.

The process of clarification is explained in the clarification request
email which I have attached for your convenience.

It always helps us if you could quote the FOI reference number which was
given in our acknowledgement email.

 

Kind regards,

 

Kieran Heneghan  
Information & Records Management Officer

Law and Governance

Corporate Services

London Borough of Camden

Telephone:    020 7974 4022
Web:              [1]camden.gov.uk

10
5 Pancras Square
London N1C 4AG

Please consider the environment before printing this email.

 

From: Alea <[FOI #583876 email]>
Sent: 04 August 2019 08:00
To: FOI <[Camden Borough Council request email]>
Subject: Internal review of Freedom of Information request - Vulnerable
tenants and repairs policies

 

Dear Camden Borough Council,

You have failed to respond despite clarification being provided on 11th
July 2019.

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Camden Borough Council's
handling of my FOI request 'Vulnerable tenants and repairs policies'.

[ GIVE DETAILS ABOUT YOUR COMPLAINT HERE ]

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[2]https://www.whatdotheyknow.com/request/v...

Yours faithfully,

Ms Murray

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[3][FOI #583876 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[4]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[5]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

dangos adrannau a ddyfynnir

Heneghan, Kieran, Camden Borough Council

6 Atodiad

Dear Ms Murray.

 

Apologies for my error in my response below. I mistyped the wrong
clarification date. Your clarification was received on the 11^th – not the
18^th July.

 

Kind regards,

 

Kieran Heneghan  
Information & Records Management Officer

Law and Governance

Corporate Services

London Borough of Camden

Telephone:    020 7974 4022
Web:              [1]camden.gov.uk

10
5 Pancras Square
London N1C 4AG

Please consider the environment before printing this email.

 

From: FOI
Sent: 05 August 2019 09:51
To: 'Alea' <[FOI #583876 email]>
Subject: RE: Internal review of Freedom of Information request -
Vulnerable tenants and repairs policies FOI12889

 

Dear Ms Murray.

 

Thank you for your email.

 

Your clarification was received on 18-07-19 which means that we have until
12-08-19 to respond – although you may receive it before this date.

The process of clarification is explained in the clarification request
email which I have attached for your convenience.

It always helps us if you could quote the FOI reference number which was
given in our acknowledgement email.

 

Kind regards,

 

Kieran Heneghan  
Information & Records Management Officer

Law and Governance

Corporate Services

London Borough of Camden

Telephone:    020 7974 4022
Web:              [2]camden.gov.uk

10
5 Pancras Square
London N1C 4AG

Please consider the environment before printing this email.

 

From: Alea <[3][FOI #583876 email]>
Sent: 04 August 2019 08:00
To: FOI <[4][Camden Borough Council request email]>
Subject: Internal review of Freedom of Information request - Vulnerable
tenants and repairs policies

 

Dear Camden Borough Council,

You have failed to respond despite clarification being provided on 11th
July 2019.

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Camden Borough Council's
handling of my FOI request 'Vulnerable tenants and repairs policies'.

[ GIVE DETAILS ABOUT YOUR COMPLAINT HERE ]

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[5]https://www.whatdotheyknow.com/request/v...

Yours faithfully,

Ms Murray

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[6][FOI #583876 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[7]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[8]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

dangos adrannau a ddyfynnir

Bryant, Tanya, Camden Borough Council

7 Atodiad

Dear Ms Murray,

 

Please see attached above the response to your FOI request.

 

Sincerely,

 

Tanya Bryant
Information and Records Management Officer
Law and Governance
Corporate Services
London Borough of Camden

Telephone:   0207 974 2850
Web:             [1]camden.gov.uk

5 Pancras Square
London N1C 4AG

[2][IMG] [3][IMG][4][IMG][5][IMG]

Please consider the environment before printing this email.

This e-mail may contain information which is confidential, legally
privileged and/or copyright protected. This e-mail is intended for the
addressee only. If you receive this in error, please contact the sender
and delete the material from your computer. See our new Privacy Notice
[6]here which tells you how we store and process the data we hold about
you and residents.

References

Visible links
1. http://www.camden.gov.uk/
2. https://www.facebook.com/LBCamden
3. https://www.linkedin.com/company/london-...
4. https://twitter.com/camdencouncil
5. file:///tmp/callto:tel:0207%20974%202850
6. http://www.camden.gov.uk/privacystatement

Dear Bryant, Tanya,

Thank you very much for the drtailed explanation

.Please advise if there is an Equality Impact Assessment regarding the decorations policy of issuing vouchers.

What is the route to request that the council redecorate for reasons of disability ? When housing repairs are told a tenant cant do this are they directed to explain the policy or just to refuse? What is the pathway for escalation from repairs officer to decision maker?

There is concern that housing repairs officers are being used to gatekeep and as such automatically refuse assistance. Having no written policy on either this, or in relation to vulnerable tenants ,allows this to happen.

Please provide a copy of ANY written instructions, memos, protocols or similar issued to housing repairs teams of how to respond to vulnerable tenants. about ANY enquiries including repairs and including repairing front doors damaged by police in welfare checks. Please explain the protocol whereby the vulnerable tenants home is left unsecured because of this, including when police have not left information about a CAD ( as happens over 75% time). Are housing repairs and out of hours officers instructed to refuse door repairs unless their is a CAD? Despite the tenant known to be and flagged as vulnerable?

Please advise who the Equality and Diversity officer is within the housing department.

I understand thaf these further requests for clarification may be treated as a new FOI request

Yours sincerely,

Nicole Murray

FOI, Camden Borough Council

Dear Ms Murray.

 

FREEDOM OF INFORMATION ACT 2000 – FOI13106.

 

Thank you for your request dated 12-08-19. We are dealing with it under
the Freedom of Information Act 2000.  

 

You will receive a response by 10-09-19 which is 20 working days (from the
day after the request is received) as defined by the Act. 

 

Please check your spam folder in case our response may arrive there.

 

If we need to ask you to clarify your request we will contact you. If we
do ask for clarification and you don’t provide it your request will lapse
so please read carefully any correspondence we send you about your
request.

 

We will provide information electronically where possible. If you need an
alternative format e.g. large print etc. please let me know. 

 

There may be a fee payable for this information. We will let you know if
this is the case and explain how to pay it and what your options are.

 

If you have any queries or concerns then please contact me at the email
address above.

 

We do not give our consent for any names and contact details provided in
this response to be sent marketing material. Any such use will be reported
to the ICO as a breach of General Data Protection Regulations and the
Privacy and Electronic Communication Regulations.

 

Further information is also available from the Information Commissioner’s
Office at [1]www.ico.org.uk, telephone 0303 123 1113, Email: 
[2][email address].

 

Yours sincerely,

 

 

Kieran Heneghan  
Information & Records Management Officer

Law and Governance

Corporate Services

London Borough of Camden

Telephone:    020 7974 4022
Web:              [3]camden.gov.uk

10
5 Pancras Square
London N1C 4AG

Please consider the environment before printing this email.

 

From: Alea <[4][FOI #583876 email]>
Sent: 12 August 2019 08:43
To: Bryant, Tanya <[5][email address]>
Subject: Re: FOI Response FOI12889

 

Dear Bryant, Tanya,

Thank you very much for the drtailed explanation

.Please advise if there is an Equality Impact Assessment regarding the
decorations policy of issuing vouchers.

What is the route to request that the council redecorate for reasons of
disability ? When housing repairs are told a tenant cant do this are they
directed to explain the policy or just to refuse? What is the pathway for
escalation from repairs officer to decision maker?

There is concern that housing repairs officers are being used to gatekeep
and as such automatically refuse assistance. Having no written policy on
either this, or in relation to vulnerable tenants ,allows this to happen.

Please provide a copy of ANY written instructions, memos, protocols or
similar issued to housing repairs teams of how to respond to vulnerable
tenants. about ANY enquiries including repairs and including repairing
front doors damaged by police in welfare checks. Please explain the
protocol whereby the vulnerable tenants home is left unsecured because of
this, including when police have not left information about a CAD ( as
happens over 75% time). Are housing repairs and out of hours officers
instructed to refuse door repairs unless their is a CAD? Despite the
tenant known to be and flagged as vulnerable?

Please advise who the Equality and Diversity officer is within the housing
department.

I understand thaf these further requests for clarification may be treated
as a new FOI request

Yours sincerely,

Nicole Murray

dangos adrannau a ddyfynnir

Lewis, Philip (BSS), Camden Borough Council

5 Atodiad

Dear Ms Murray

 

Thank you for your recent Freedom of Information request.  The response to
your request is attached. I apologise that it is late.

 

We publish our responses on our Open Data Portal, you will be able to see
your response and others back to August 2017 [1]here. 

 

Thank you for your interest in Camden council

 

Yours sincerely,

 

 

Philip Lewis
Information and Records Management Officer
Law and Governance
Corporate Services
London Borough of Camden

Telephone:   0207 974 3755
Web:              [2]camden.gov.uk
5th floor

5 Pancras Square
London N1C 4AG

 

Please consider the environment before printing this email.

This e-mail may contain information which is confidential, legally
privileged and/or copyright protected. This e-mail is intended for the
addressee only. If you receive this in error, please contact the sender
and delete the material from your computer. See our new Privacy Notice
[3]here which tells you how we store and process the data we hold about
you and residents.

References

Visible links
1. https://opendata.camden.gov.uk/Your-Coun...
2. http://www.camden.gov.uk/
3. http://www.camden.gov.uk/privacystatement