Vocare , OOH, UCC

Gillian Lansley made this Rhyddid Gwybodaeth request to NHS Bath and North East Somerset Clinical Commissioning Group

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn rhannol lwyddiannus.

Dear NHS Bath and North East Somerset Clinical Commissioning Group,
do any of your CCG members have a financial or conflicting stake of involvement with vocare?

The takeover of Vocare by a listed company (Totally) may have financial risk implications. Have you reviewed your contracts with vocare to manage possible risks from this takeover?

What was the outcome of your reviews.

Have you considered the impact of CQC concerns about some vocare group activities on whether your contract with them should be reviewed or terminated?

"In the first half of 2017, following inspections by the CQC on many of Vocare’s services, a number of services were assessed as “require improvement” with the services provided under three contracts being considered by the CQC as “inadequate”. In May 2017 and July 2017, Vocare received warning notices from the CQC in relation to the services provided at St Mary’s urgent care centre in Paddington, London, Somerset OOH and at Wolverhampton urgent care at New Cross Hospital. Remedial action plans in relation to these services have been implemented and, where appropriate, new local management teams have been recruited to address these issues. Re-inspections have been undertaken by the CQC and the inspection reports on Somerset OOH and St Mary’s have been published. These inspection reports are in line with previous recommendations under the action plans.
With the assistance of external consultants, Committed Network, and with support from Totally’s own quality experts, Vocare’s governance and assurance arrangements have been reviewed and a programme is in place to comprehensively restructure them. In the second half of 2017, a further two services have been inspected by CQC and, whilst Vocare is awaiting formal notification of the outcome from these CQC inspections, initial feedback has been positive.
A total of five contracts that are managed by Vocare are subject to remedial action plans with the respective CCGs. They cover the NHS 111 services in Staffordshire and Somerset, Somerset OOH, the urgent care centres at St Mary’s, Paddington and New Cross Hospital, Wolverhampton and the integrated urgent care services in South West London and Scarborough. Vocare is working closely with the respective CCGs and the NHS to implement the agreed remedial action plans in accordance with the stated recommendations and to improve service levels at these locations."

Yours faithfully,

Gillian Lansley

Foi (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT), NHS Bath and North East Somerset Clinical Commissioning Group

1 Atodiad

Reference: FOI 23024 BAN 11E

 

Dear Ms Lansley

 

Thank you for your request for information which we received on 27 October
2017 regarding documents and services relating to Vocare - OOH – UCC.

 

I am pleased to acknowledge your request on behalf of the following
Clinical Commissioning Group (CCG):

 

o NHS Bath and North East Somerset CCG

 

We will be dealing with your request for information in accordance with
the Freedom of Information Act 2000.

 

Under the Act we have 20 working days to respond to your request and we
expect to be in a position to reply to you by 24 November 2017.

 

If you have any queries about this e-mail, please contact me quoting the
reference number above in any future communications.

Further information about the Freedom of Information Act and the
Environmental Information Regulations may be found on the Information
Commissioner’s website at [1]https://ico.org.uk/.

 

Yours sincerely,

Tolis

 

Apostolos Pasidis | FOI Officer

 

NHS South, Central and West Commissioning Support Unit

 

[2]www.scwcsu.nhs.uk

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Foi (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT), NHS Bath and North East Somerset Clinical Commissioning Group

2 Atodiad

 

 

Reference: FOI 23024 BAN 11E

 

Dear Ms Lansley

 

Thank you for your request for information which we received on 27 October
2017 regarding documents and services relating to Vocare - OOH – UCC.

 

Under section 1 (1) (a) and (b) of the Freedom of Information Act 2000, I
can confirm that the CCG does hold the information requested.  Please find
attached the response to your request, which is sent on behalf of the
following Clinical Commissioning Group (CCG).

 

o NHS Bath and North East Somerset CCG

 

Your request for information has been dealt with in accordance with the
Freedom of Information Act (2000) and we hope that you find this response
helpful.

 

The information supplied to you continues to be protected by copyright. 
You are free to use it for your own purposes, including for private study
and non-commercial research, and for any other purpose authorised by an
exception in current copyright law.  Documents (except photographs) can
also be used in the UK without requiring permission for the purposes of
news reporting.  Any other reuse, for example, commercial publication,
would require the permission of the copyright holder. 

If you are not satisfied with the way in which we have dealt with your
request for information, then in accordance with the Act you may ask us to
conduct a review.  Internal review requests should be submitted within two
months of the date of receipt of the response to your original e-mail and
should be addressed to:

 

Freedom of Information Reviews, Freedom of Information Manager, 57 - 59
Bath Road, Reading, Berkshire, RG30 2BA.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision.  Generally, the Information Commissioner's Office cannot make a
decision unless you have already exhausted NHS South, Central and West
Commissioning Support Unit's internal review procedure.  The Information
Commissioner can be contacted at:  The Information Commissioner's Office,
Wycliffe House, Wycliffe Lane, Wilmslow, Cheshire, SK6 5AF.

 

Further information about the Freedom of Information Act can be sourced on
the Information Commissioner's website: [1]https://ico.org.uk/.

 

If you have any queries about this e-mail, please contact me.  Please
remember to quote the reference number above in any future communications.

 

 

Yours sincerely,

Kate Guppy

 

E:  [2][email address]

NHS South, Central and West Commissioning Support Unit

[3]www.scwcsu.nhs.uk

 

[4]Email-Signature-Logo-v1

Please be aware that all e-mails received and sent by this organisation
are subject to the Freedom of Information Act (2000) and may be disclosed
to a third party. If you believe you have been sent this message in error,
please inform the sender and delete the message and any attachments as
soon as possible. All messages sent by this organisation are checked for
viruses but this does not, and cannot, guarantee that a virus has not been
transmitted.

 

 

 

From: Foi (NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT)
Sent: 01 November 2017 14:34
To: [FOI #441327 email]
Subject: FOI 23024 BAN 11E - Vocare - OOH - UCC - FOI Request Ack

 

Reference: FOI 23024 BAN 11E

 

Dear Ms Lansley

 

Thank you for your request for information which we received on 27 October
2017 regarding documents and services relating to Vocare - OOH – UCC.

 

I am pleased to acknowledge your request on behalf of the following
Clinical Commissioning Group (CCG):

 

o NHS Bath and North East Somerset CCG

 

We will be dealing with your request for information in accordance with
the Freedom of Information Act 2000.

 

Under the Act we have 20 working days to respond to your request and we
expect to be in a position to reply to you by 24 November 2017.

 

If you have any queries about this e-mail, please contact me quoting the
reference number above in any future communications.

Further information about the Freedom of Information Act and the
Environmental Information Regulations may be found on the Information
Commissioner’s website at [5]https://ico.org.uk/.

 

Yours sincerely,

Tolis

 

Apostolos Pasidis | FOI Officer

 

NHS South, Central and West Commissioning Support Unit

 

[6]www.scwcsu.nhs.uk

[7]Email-Signature-Logo-v1

Please be aware that all e-mails received and sent by this organisation
are subject to the Freedom of Information Act (2000) and may be disclosed
to a third party. If you believe you have been sent this message in error,
please inform the sender and delete the message and any attachments as
soon as possible. All messages sent by this organisation are checked for
viruses but this does not, and cannot, guarantee that a virus has not been
transmitted.

 

 

 

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