Vocare , OOH, UCC
Gillian Lansley made this Rhyddid Gwybodaeth request to NHS Wolverhampton City Clinical Commissioning Group
This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.
Dear NHS Wolverhampton City Clinical Commissioning Group,
do any of your CCG members have a financial or conflicting stake of involvement with vocare?
The takeover of Vocare by a listed company (Totally) may have financial risk implications. Have you reviewed your contracts with vocare to manage possible risks from this takeover?
What was the outcome of your reviews.
Have you considered the impact of CQC concerns about some vocare group activities on whether your contract with them should be reviewed or terminated?
"In the first half of 2017, following inspections by the CQC on many of Vocare’s services, a number of services were assessed as “require improvement” with the services provided under three contracts being considered by the CQC as “inadequate”. In May 2017 and July 2017, Vocare received warning notices from the CQC in relation to the services provided at St Mary’s urgent care centre in Paddington, London, Somerset OOH and at Wolverhampton urgent care at New Cross Hospital. Remedial action plans in relation to these services have been implemented and, where appropriate, new local management teams have been recruited to address these issues. Re-inspections have been undertaken by the CQC and the inspection reports on Somerset OOH and St Mary’s have been published. These inspection reports are in line with previous recommendations under the action plans.
With the assistance of external consultants, Committed Network, and with support from Totally’s own quality experts, Vocare’s governance and assurance arrangements have been reviewed and a programme is in place to comprehensively restructure them. In the second half of 2017, a further two services have been inspected by CQC and, whilst Vocare is awaiting formal notification of the outcome from these CQC inspections, initial feedback has been positive.
A total of five contracts that are managed by Vocare are subject to remedial action plans with the respective CCGs. They cover the NHS 111 services in Staffordshire and Somerset, Somerset OOH, the urgent care centres at St Mary’s, Paddington and New Cross Hospital, Wolverhampton and the integrated urgent care services in South West London and Scarborough. Vocare is working closely with the respective CCGs and the NHS to implement the agreed remedial action plans in accordance with the stated recommendations and to improve service levels at these locations."
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Dear Gillian Lansley,
Please find attached the response to your recent FOI request to Wolverhampton CCG.
Freedom of Information Requests
Wolverhampton Science Park, Glaisher Drive, Wolverhampton, WV10 9RU [email address]
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