Use of Leaseholder contact details response from CityWest requested by WCC

The request was partially successful.

Dear CityWest Homes Limited,

T Holden from Westminster Council says the response review points below should be from you. Please take into account I was given wrong or misleading information twice already in your previous responses.

T Holden, Westminster City Council 28 March 2017
Information request
Our reference: 289073

Dear D Shah,

Freedom of Information Act 2000

Thank you for your correspondence of 8th March 2017 asking for an Internal
Review into the handling of your FOI request. I note that you have asked
for a review on a number of points, however, these do not relate to the
content of the response issued by the council on 9^th January 2017. They
do appear, however, to relate to correspondence subsequently issued to you
by CityWest Homes.

Please be advised that CityWest Homes are a separate public authority for
the purposes of the Freedom of Information Act 2000. As a result,
Westminster City Council is unable to undertake an Internal Review into a
response issued by CityWest Homes and you would need to contact them
directly in this regard. I include their contact details for your
reference should you wish to submit your request for an Internal Review
directly to them

https://www.whatdotheyknow.com/request/u...

Dear CityWest Homes

Please pass this on to the person who conducts Freedom of Information reviews as conflicting information has been found in the information you provided AND your review compared to that of your supplier Brief Your Market in terms of data use and storage for leaseholders.

I am writing to request an internal review of CityWest Homes handling of my FOI request 'Use of leaseholder contact details'.

REVIEW POINT 1)
please provide emails or notes concerning where money made from City West Residential is to be 'posted', 'credited', 'accounted' for or 'contributed' to, between all directors of CWH and WCC concerned during this financial year.

REVIEW POINT 2)
please provide all emails and notes concerning the 'telephone preference service' relating to City West Residential this financial year with all directors and department heads at CWH.

REVIEW POINT 3)
please explain the differences in your replies regarding leaseholders data in Brief Your Market to what Brief Your Market says online (point 9 on the link below) they say: 'We’ll help you import your database and automatically remove any duplicate or incomplete addresses. We can import directly from an Excel spreadsheet or from any data management software you use. In addition, if you have a CRM (Customer Relationship Management) system, it can easily interface with BYM through a .net web service.' This is a complete contradiction to your response. Your response says Brief Your Market doesn't have our data, which at best, is misleading.

This means WCC + CWH have migrated our data to Brief Your Market without our authority AND our data is on either a 'CRM' or 'Excel' or both. It appears they have attempted to hide this on two occasions.

Please review your reply and provide the correct information regarding where all the leaseholder data is stored and what third parties the data has been given to without our authority, like Brief Your Market.

Please also explain why you have given out the wrong information twice even after a review.

http://www.briefyourmarket.co.uk/index.p...

Yours faithfully,

D Shah

Information - CityWest Homes, CityWest Homes Limited

We will endeavour to respond to queries as soon as we can.
If your query relates to a matter that we cannot directly deal with, we
will pass it on to the relevant person/organisation on your behalf.

 

Applying for housing
If you are applying for housing in Westminster then you will need to
contact the [1]Housing Options department at Westminster City Council.
 
Making a complaint
If you are writing to make a complaint or enquiry, we aim to respond to
you within ten working days or sooner.  We have a simple two-stage
[2]complaints process which you can read about.

 

Contacting Us

You can find out information on a range of housing and council services at
your [3]local estate office.

 

If you need to speak to a member of staff at CityWest Homes, follow this
link for CityWest Homes [4]contact details.

 

Emergencies

In case of emergencies, please contact your estate office. If you are
contacting us because the estate office is closed, you will need to
contact the out of hours emergency service on 020 7286 7412.

 

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CityWest Homes is a trading name of CityWest Homes Ltd, a company limited
by guarantee and registered in England with company number 04383394.
 CityWest Homes Ltd is a wholly owned subsidiary of Westminster City
Council.  CityWest Homes is registered at: 21 Grosvenor Place, London,
SW1X 7EA.
DISCLAIMER: The information in this message is confidential and may be
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be unlawful. Please immediately contact the sender if you have received
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References

Visible links
1. http://www.westminster.gov.uk/services/h...
2. http://www.cwh.org.uk/tenant-services/ma...
3. http://www.cwh.org.uk/my-village/
4. http://www.cwh.org.uk/contact-us/

Omoyele, Tolu, CityWest Homes Limited

Dear Mr Shah

 

INTERNAL REVIEW

 

Thank you for your recent email dated 29 March 2017 in which you ask for
an internal review into the handling of your Freedom of Information
request.

 

I am treating your email as a formal request for the decision under point
3 to be reviewed.

 

Please note I am cc’ing Lillian Eshun-Brown ([1][email address] )
 who will be reviewing point 3 of your request and responding to you
within 20 working days.

 

Should you still be dissatisfied with the outcome of any such review you
have the right to make a complaint to the Information Commissioner,
pursuant to Section 50 of the FOIA. Generally, the ICO cannot make a
decision unless you have exhausted the complaints procedure provided by
the Council. The contact details are:

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 01625-545-700

[2]www.informationcommissioner.gov.uk

 

 

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST Ref: 13761

 

Please note that Points 1 and 2 of your email will be dealt with under the
Freedom of Information Act (FOIA) 2000 as these are new requests for
information.

 

Your request was received on 29/03/2017 which we are dealing with under
the terms of the FOIA 2000 with reference number 13761.

 

In some circumstances a fee may be payable and if that is the case we will
let you know. A fees notice will be issued to you, and you will be
required to pay before we will proceed to deal with your request.

 

You will receive the information requested within 20 working days by
28/04/2017 unless CityWest Homes does not hold the information or there is
a reason for it to be withheld. We will write to you in any event.

 

If you have any requirements regarding the format any information should
be supplied in, e.g. the language to be used, audio, large print and so
on, then please let us know at [3][email address].

 

If you have any queries or concerns then please do not hesitate to contact
us. Please remember to quote the reference number above in any future
communications.

 

Further information about your rights is also available from the
Information Commissioner at: Information Commissioner's Office Wycliffe
House Water Lane Wilmslow Cheshire SK9 5AF Telephone: 08456 30 60 60 or
01625 54 57 45 [4]www.ico.gov.uk.

 

Kind regards,

Tolu

 

 

Tolu Omoyele LLB, LLM, Grad ICSA
Assistant Company Secretary | Governance & Company Secretarial Team  

CityWest Homes Limited | 21 Grosvenor Place, London, SW1X 7EA  
T: 020 7245 2388 (direct)
E: [email address] | W: [5]www.cwh.org.uk

 

This message has been scanned for viruses by Websense - www.websense.com
CityWest Homes is a trading name of CityWest Homes Ltd, a company limited
by guarantee and registered in England with company number 04383394.
 CityWest Homes Ltd is a wholly owned subsidiary of Westminster City
Council.  CityWest Homes is registered at: 21 Grosvenor Place, London,
SW1X 7EA.
DISCLAIMER: The information in this message is confidential and may be
legally privileged. It is intended solely for the addressee. Access to
this message by anyone else is unauthorised. If you are not the intended
recipient, any disclosure, copying, or distribution of the message, or any
action or omission taken by you in reliance on it, is prohibited and may
be unlawful. Please immediately contact the sender if you have received
this message in error. Thank you.

References

Visible links
1. mailto:[email address]
2. http://www.informationcommissioner.gov.uk/
3. mailto:[email address]
4. http://www.ico.gov.uk/
5. http://www.cwh.org.uk/

CWH Governance, CityWest Homes Limited

2 Attachments

Dear Mr Shah,

 

I hope this email finds you well.

 

Please see attached for your information.

 

Kind regards,

 

Governance team

 

CityWest Homes Limited | 21 Grosvenor Place, London, SW1X 7EA  
T: 0207 245 2298 (direct)
E: [email address] | W: [1]www.cwh.org.uk  

 

This message has been scanned for viruses by Websense - www.websense.com
CityWest Homes is a trading name of CityWest Homes Ltd, a company limited
by guarantee and registered in England with company number 04383394.
 CityWest Homes Ltd is a wholly owned subsidiary of Westminster City
Council.  CityWest Homes is registered at: 21 Grosvenor Place, London,
SW1X 7EA.
DISCLAIMER: The information in this message is confidential and may be
legally privileged. It is intended solely for the addressee. Access to
this message by anyone else is unauthorised. If you are not the intended
recipient, any disclosure, copying, or distribution of the message, or any
action or omission taken by you in reliance on it, is prohibited and may
be unlawful. Please immediately contact the sender if you have received
this message in error. Thank you.

References

Visible links
1. http://www.cwh.org.uk/

Eshun-Brown, Lilian, CityWest Homes Limited

1 Attachment

Dear Mr Shah,

 

I have been asked to review your FOI case reference 13761.

 

Having reviewed this matter, I am of the view that both letters sent to
you on 20 January and 6 February, by Company Secretarial Assistant, Askari
Jafari contain incorrect information.

 

I am very sorry that on two occasions that you were provided with the
wrong information. CityWest Homes are reviewing our processes to ensure
that future correspondence sent to our customers contains accurate
information.

 

Please find attached my letter detailing my findings.

 

Should you be dissatisfied with the outcome of this review you have the
right to make a complaint to the Information Commissioner, pursuant to
Section 50 of the FOIA. Generally, the ICO cannot make a decision unless
you have exhausted the complaints procedure provided by the Council. The
contact details are:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 01625-545-700

[1]www.informationcommissioner.gov.uk

 

Yours sincerely,

Lilian Eshun-Brown

 

Lilian Eshun-Brown
Quality Manager | Strategy And Quality Team
 
CityWest Homes Limited | 21 Grosvenor Place, London, SW1X 7EA
T: 0207 245 2092 (direct)
E: [2][email address] | W: [3]www.cwh.org.uk

 

 

This message has been scanned for viruses by Websense - www.websense.com
CityWest Homes is a trading name of CityWest Homes Ltd, a company limited
by guarantee and registered in England with company number 04383394.
 CityWest Homes Ltd is a wholly owned subsidiary of Westminster City
Council.  CityWest Homes is registered at: 21 Grosvenor Place, London,
SW1X 7EA.
DISCLAIMER: The information in this message is confidential and may be
legally privileged. It is intended solely for the addressee. Access to
this message by anyone else is unauthorised. If you are not the intended
recipient, any disclosure, copying, or distribution of the message, or any
action or omission taken by you in reliance on it, is prohibited and may
be unlawful. Please immediately contact the sender if you have received
this message in error. Thank you.

References

Visible links
1. http://www.informationcommissioner.gov.uk/
2. mailto:[email address]
3. http://www.cwh.org.uk/