Use of Benefits Management Methodologies

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Dear Birmingham City Council,

I am writing to you regarding the use of structured benefits management methodologies.

For clarity, all the following questions relate to benefits management as defined by the Office of Government Commerce (OGC): “the identification, definition, tracking, realisation and optimisation of benefits, usually within a programme”, where benefits are the positive outcomes of change from a project or programme.

Could you please provide me with responses to the following questions set out below?

1. Do you currently or have you in the past used structured benefits management methodologies when delivering a programme, including any of the following?
• Benefits Realisation Management (Bradley, 2006, OGC, 2004)
• The Cranfield Process Model of Benefits Management (Ward et al., 1996)
• Management of Value (OGC, 2010)
• Active Benefits Realisation (Remenyi & Sherwood-Smith, 1998)

2. What is the most commonly used method and why is this method used rather than any of the other methods available?

3. Do you have a benefits management centre of excellence?

4. Do you have a specialist benefits management resource? Please indicate whether this is a permanent or contingent resource.

5. Does your organisation have a centrally managed and consistent framework, with established processes, for defining and tracking benefits realisation?

6. To what extent are business requirements linked to and influenced by benefits?

7. On a scale of 1 to 9, where 1 is not embedded at all and 9 is thoroughly embedded, how well embedded is benefits management within programme management and the development of organisational strategies?

8. Please provide a sample of completed benefits management products, specifically:
• Benefits maps
• Benefits registers
• Benefits management strategies
• Benefits realisation plans
• Benefits profiles

9. If you do not use a structured benefits management approach, please provide a reason as to why this decision has been taken.

Thank you in advance for providing this information and I look forward to receiving your reply.

Yours faithfully,

James Crutchley

Birmingham City Council

7 Attachments

Dear Mr Crutchley

Please see the attached for your Freedom of information request.

(See attached file: FOI 8213.doc)

(See attached file: BCC Business Transformation & CHAMPS2 case study .pdf)

(See attached file: Overview of the 8 phase CHAMPS2 process.pdf)

(See attached file: CHAMPS2 overview.pdf)

(See attached file: CHAMPS2 White Paper ().pdf)

(See attached file: business_transformation_governance__-_2009.pdf)

(See attached file: Benefits Management with CHAMPS2.pdf)

Yours sincerely

Corporate Information Governance Team

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