Use of automatic calling system

Mr Brown made this Rhyddid Gwybodaeth request to Bolton at Home Limited

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Gwrthodwyd y cais gan Bolton at Home Limited.

Dear Bolton at Home Limited,

I understand that some Housing Associations use automatic calling systems to contact tenants for various reasons including those who may be in arrears with their rent payments. I also understand that the use of automated calling systems is subject to Ofcom’s Persistent Mis-use Statement (December 2016) and UK Data Protection Legislation and enforced by the Information Commissioners Office.

I’d like you to provide the following information in this regard:

1/ Does your organisation use an automatic calling system or systems to contact tenants?

If so,

2/ Who is the manufacturer/provider of the system?

3/ How long have you been using the system?

4/ For what specific purpose(s) do you use the system?

5/ Can you demonstrate Ofcom compliance through system reports?

6/ Does the system provide a mechanism to prevent specific tenants from being called?

I look forward to receiving your reply soon.

Yours faithfully,

Mr Brown

Customer Care, Bolton at Home Limited

Dear Mr Brown,

 

I am writing to acknowledge receipt of your email by Bolton at Home.

 

You have brought to our attention your concerns in relation to our
Telephony Systems

I have asked our information Governance to address your request and to
respond to you directly.

 

Yours sincerely,

 

Louise Charnock

 

Customer Experience Co-ordinator

Customer Care Team

Multi Channel Contact Centre

 

Bolton at Home

Homes and neighbourhoods we can all be proud of

 

Tel: (01204) 327889

98 Waters Meeting Rd

Bolton

BL1 8SW

 

[1]www.boltonathome.org.uk

dangos adrannau a ddyfynnir

Dear Customer Care,

That's great. Thanks for that

Yours sincerely,

Mr Brown

Customer Care, Bolton at Home Limited

Dear Mr Brown

I am writing to acknowledge your Freedom of Information request. The
Freedom of Information Act ( FOIA ) gives you the right to access recorded
information held by public sector organisations only. Bolton at Home is a
charitable community benefit society and not within the public sector .

For this reason, we are unable to assist you with your request.

Yours sincerely

Sara Wilce
Customer Experience Coordinator
Customer Care Team
Multi Channel Contact Centre

Bolton at Home
Tel: (01204) 328000
Ext 29805
98 Waters Meeting Rd
Navigation Business Park
Bolton BL1 8SW
[1]www.boltonathome.org.uk

dangos adrannau a ddyfynnir