Use of automatic calling system

Mr Brown made this Rhyddid Gwybodaeth request to Worthing Homes Limited

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear Worthing Homes Limited,

I understand that some Housing Associations use automatic calling systems to contact tenants for various reasons including those who may be in arrears with their rent payments. I also understand that the use of automated calling systems is subject to Ofcom’s Persistent Mis-use Statement (December 2016) and UK Data Protection Legislation and enforced by the Information Commissioners Office.

I’d like you to provide the following information in this regard:

1/ Does your organisation use an automatic calling system or systems to contact tenants?

If so,

2/ Who is the manufacturer/provider of the system?

3/ How long have you been using the system?

4/ For what specific purpose(s) do you use the system?

5/ Can you demonstrate Ofcom compliance through system reports?

6/ Does the system provide a mechanism to prevent specific tenants from being called?

I look forward to receiving your reply soon.

Yours faithfully,

Mr Brown

CSOInbox, Worthing Homes Limited

Thank you for contacting the Worthing Homes Customer Experience Team.

We aim to respond to all emails within 2 working days but depending on the
nature of your concern this may take slightly longer. Please allow this
time for us to respond to you before getting in touch again.

Please note, every Wednesday the Worthing Home front office and Customer
Experience phone lines will close at 4pm.

You are able to report a repair, anti-social behaviour, make a general
enquiry or rent payment at any time by following this link to the website.

Kind regards
Customer Experience Team | Worthing Homes
01903 703 100
Calls may be recorded for training and monitoring purposes and to improve
our services.

Simon Anderson, Worthing Homes Limited

Dear Mr Brown

Please note Worthing Homes is not a public body and therefore not subject to the Freedom of Information Act.

However, I can confirm Worthing Homes does not use an automatic calling system to contact tenants

Kind regards


Simon Anderson
Head of Customer Services | Worthing Homes
[email address]
01903 703 150 / -

Calls may be recorded for training and monitoring purposes and to improve our services.

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